Clean, affordable, and friendly staff! I usually don't come here for prescriptions but needed…read moretubing and mouth piece for my nebulizer due to my asthma being difficult lately. I called ahead, the staff was very friendly/accommodating, and was able to price the medical equipment very quickly for me. I was grateful for how inexpensive the equipment was that I needed and appreciated how very nice the store was kept. They had a wide variety of medical equipment; beds, walkers, lift devices, and more. They also were a full pharmacy with many over the counter meds and first aid supplies. Overall, I was very impressed with this local hometown "mom and pop" pharmacy and will likely return again. Thank you for the great customer services and providing me we a good pharmacy experience! Also, 20% for checking in if you are with yelp!

I am 73 and live in the Dayton, OH area. I ordered a refill of medication that was to be kept…read morefrozen from Nie's Pharmacy 11745 Madison PikeIndependence, KY 41051 on Jan 14, 2025 and it was shipped by FedEx on Jan 15 in a box labeled Time Sensitive. I received an email from FedEx saying that it would be delivered on Jan 16, but it was not delivered until Jan 18 at 4:55 pm. There had been no adverse weather during this time and no reason for delivery delays. I refused delivery of this medication because it had not been delivered as indicated and I was told by the FedEx driver that it had been here for 2 days in a warm warehouse before finally being delivered. I showed the driver that the box was labeled Time Sensitive and told him that it was to be kept frozen. I told the FedEx driver that I felt that the medication was now compromised so he marked the box as Damaged and Return to Sender. Nie's Pharmacy called me on Monday, Jan 20 at 9:41 am and left a message to call them back. I called them back at 11:37 am and the employee said that they had received my returned package. It took 4 days to be delivered to me, but Nie's Pharmacy received it back in just over a day. I explained to the employee in detail why I had refused delivery of this package containing medication; that it took 4 days to be delivered to me from 60 miles away and that the medication was here at the local FedEx warehouse and sat there for 2 days in a warm warehouse before finally being delivered. The employee stated "We have had a lot of complaints about deliveries from FedEx." I told the employee that I wanted my money, $150.85, refunded and she said that she would talk to the pharmacist, Jack Nie, the owner of Nie's Pharmacy. I then received a call from Nie's Pharmacy at 11:49 am and the employee stated that Nie's Pharmacy was refusing to refund my money because they opened the package and that the temperature strip inside the box indicated that the medication was still within an acceptable range, even though it had been unthawed due to FedEx's failure to deliver this in a Time Sensitive manner. I told the employee that at no time did I ever receive any instructions from Nie's Pharmacy to open the box if it was delayed in shipping to check and see if the medication was still good. No communication was ever received via email, attached to the outside of the box, or on their website https://www.niespharmacy.com about what to do in a situation like this, nor could I call Nie's Pharmacy on Saturday when my package was finally delivered at 4:55 pm because they close on Saturday at 1 pm and are closed on Sunday. Nie's Pharmacy does not have any return policy of any kind on their website and this business is NOT BBB Accredited. The Nie's Pharmacy employee went on to say that I could come and pick up the medication (to an out of state location 60 miles away) or they could reship the same medication that I had just returned via FedEx (a medication that was now unthawed and 6 days old and using FedEx, the same shipping service that had proven to be terrible). I told the employee that either choice was unacceptable and that I was going to dispute the charge with my credit card company and that they [Nie's] had terrible customer service. Her only response was "That's fine". I was fully justified in refusing delivery of this medication due to FedEx's failure to deliver it in a Time Sensitive manner when there were no adverse weather conditions that would have delayed the delivery and the fact that Nie's Pharmacy never provided any instructions about Time Sensitive delivery of medications and what to check for in the case of shipping delays. I was fully justified in thinking that this medication had been compromised and that's why I returned it. I have had other problems with FedEx deliveries from Nie's Pharmacy and I will not do business with Nie's Pharmacy in the future due to their shipping service, that they have acknowledged having problems with, and their terrible customer service for the elderly.

I was given misinformation. The guy I talked with in Cincinnati insisted that Medicare does not pay…read morefor free compressed stockings when you are diagnosed with lymphedema. Later, he admitted that Bernens does not have anything to do with Medicare insurance. They care less about helping customers than doing what's easiest for them.

Would leave less than 1 star if I could. This merchant does not want to do anything to try and help…read morepeople with special needs. Had a lot of paperwork from the Dr. to support the need for Compression Garment but they were not willing to help with Medicare/Medicaid. Choose another pharmacy that is willing to be helpful. They don't want to bother to put out any effort at all. Ann B

When we first moved to Newport, Ruwe Family Pharmacy became our pharmacy of choice…read more Sadly, our insurance company has forced us to move the vast majority of our prescriptions to one of the horrible faceless big chains - so much for 'freedom of choice in America" - meaning we can only take our short term Rx's to Ruwe. All the staff here have been nothing but helpful, friendly, personable and understanding. Whereas assistants and pharmacists at the 'big chain' often 'roll their eyes' when you ask them a question, Ruwe's people seem open to any query you send in their direction. One time I had a question about some special eye drops I used when living in Europe that I couldn't find over here anywhere. Turns out they were only available by prescription only and that even with a prescription were hard to obtain, but Ruwe said they would get them if I needed them. Of course it turned out that our insurers wouldn't cover them and the cost was a preposterous $60 for a tiny one-month bottle ($6 in England over-the-counter, go figure). Astonishingly, the pharmacist personally called me a few days later to say she had found an alternate supplier for $10 less, as if to prove their commitment to good customer service. They even delivered a medication to my door when I wasn't able to get to them before they closed, and on another occasion when they didn't have enough quantity of one pill, they again offered to drive the balance to me free of charge as soon as they had them back in stock. This kind of attitude always makes a difference to me and the wife, so we do try and buy all our sundry OTC pharmacy needs from them whenever we can as we hate the idea of them ever succumbing to corporate/supermarket competition. I really cannot fault this place. I just wish we could give them more of our business as they deserve it FAR more than the big chains whose place in history will only be noted for the ugly architecturally-soulless buildings they have erected on way too many city and residential street corners across the country.

Ruwe Family Pharmacies are a fantastic group of family pharmacies that really care about their…read morepatients/customers. While they may not always be able to match the prices of the big chain competitors they offer additional services to the community. They are very active in helping to care for residents of local nursing homes. They also offer delivery and mediset (pill box) services. They are also very involved in teaching students at the local College of Pharmacy at the University of Cincinnati.

Always helpful and nice with my getting medicine from them for several years now and like how close…read moreit is to me.

I have been using Ruwe for more than 2 years as I care for my elderly mother who is living in a…read morecare center. Ruwe delivers her meds and is always on time and in urgent situations always works with me to get prescriptions ASAP. They are knowledgeable, professional and kind. So grateful I found them.

Okay, this location is the best so far! I've visited the Kenwood and EastGate storefront and had…read morenothing but great experiences but this is the most organized and bigger. Recently, there was a special for Valentines Day special for rewards members for 3 Wick Candle and Body mist $17.95. The strawberry shortcake scent! Couldn't pass it up. I walked in and a representative assisted right away. Besides that, they always have great sales, new line up on products, and something for everyone. They sell candles (my fave), hair and body, hand soaps, laundry, men's products and sanitizers, body mist and more! I usually do online orders but when I shop the stores, this a the best location by far. I've been a fan for years and will stay one.

Kenny was very personable and polite. She was eager to help. I went in for a few room sprays. She…read moreanswered questions about my free item.