They are the worse when it comes to customer service. If you call them pharmacy you're put on hold…read moreand when it starts ringing again they put you back on hold. Not uncommon to give up after 15 mins on hold. would have given 0 stars but wasn't an option

I don't know how this pharmacy is even still open. Pharmacy manager has no idea what medication…read morethey even have in stock. Was told they have the medication that I needed and I could pick up the following day. Then the day of pickup I get notified that they don't have it in stock. Now I have to scramble to find it. Some of us require these medications and they could care less what information they hand out.

Great selection of both medical items and normal things you would find at the drugstore at what I…read morewould say are reasonable prices. It's also nice this is run like a mom and Pop and not like a corporation. And the best thing is is the fact that it's located within a major medical community adjacent to the hospital. You don't have far to get your prescription filled if you had an ER visit or if you were coming from one of the many doctors located in buildings around here Keep up the good work!

If you have any kind of control substances I wouldn't suggest going here. The pharmacist was…read moreextremely judgmental and asked way too many questions about my medical history. What she doesn't know is that I have a neurological disorder that is not curable. But because of the way I look I assume she decided to judge me. Because I do not look sick. I am extremely disappointed and I hope somebody will reach out to me about this. Whoever runs this pharmacy please feel free to reach out to me at any time and to discuss the matter. It was incredibly rude and unappreciated. Maybe somebody could let her know that brain diseases cannot be seen from the outside and trust that the doctor has its best interest at heart. If anybody could let me know who is the management of this facility I would be very appreciated. Because the way I was treated was beyond rude and it was beyond wrong. Thank you.

Wish I could give them 0 stars. I had a 6pm vaccine appointment. When I arrived I went to the…read morecounter as directed and waited in a super long line. No problem. They're busy. I finally get to the front and I'm told to go wait in the vaccine area. 15 minutes later I'm still sitting there. I go up and ask how much longer and she says "the pharmacist will be with you when she has time". I'm confused. This wasn't a walk in but an appointment. I waited another 15 minutes before walking out. No respect for other people's time. Very frustrating experience.

I had been a regular customer at this pharmacy for years. My wife attempted to drop off a…read moreprescription for me on Friday 2024-05-24. The pharmacist - "Miss Janet" - told my wife she wouldn't accept it because the doctor hadn't printed his name in the right place on the script. She sent my wife back to the doctor's office, 45 minutes away (one way), to get a new one. When my wife reached the doctor's office and tried to relay what Miss Janet needed, the doctor was confused, since the prescription, to him, was filled out properly and his name, NPI, DEA number, etc were all clear and imprinted. I called and asked to speak to Miss Janet, who told me something completely different -that the prescription had to be submitted electronically and that the signature wasn't the issue. Why didn't she tell my wife that? I tried to explain to Miss Janet that the office I visit, part of Ascension health, had a cyberattack and wasn't able to submit prescriptions electronically, hence the written prescription. This isn't an event impacting a single office - this a nationwide issue addressed on both Ascension's site and in the national news. In the middle of trying to explain this, Miss Janet interrupted me to say "Hold on" and hung up on me. I called back and she refused to get on the phone. The technician said she understood my issue, it made sense to her, that the written script was in order, and that a verbal verification to the office could've been done, but Miss Janet refused. She also directed me to another pharmacy, however, at this point, the doctor's office was closing for the Memorial Day weekend, leaving us no option to fill the prescription elsewhere because of the needed verbal confirmation. My wife and I spoke to 4 other pharmacists, 2 from other CVSs, who didn't understand why this happened. To answer the questions people may have: 1) I have been going to this CVS monthly for the same medication for many years, always on time. 2) I have been going to the same medical group and doctor for a decade - they are the only people to have ever prescribed to me this type of medication. 3) Miss Janet refused to check my CVS records to verify I was a regular customer with no previous issues. 4) I pay by credit card and use my employer-provided insurance. 5) At no time did I have an attitude with the staff or Miss Janet (who I only spoke to for barely a minute before she hung up on me.) I apologized several times to the technician that was placed in the middle when Miss Janet would not get back on the phone. 6) Yes, I have already called CVS corporate and shared all of this with them. Whether I receive a call back from the district manager, as I requested, we'll see. As is occurring over Memorial Day weekend 2024, my wife and I had planned to visit relatives out of state for several days. I now need to cut the trip short to come back to Maryland to fill the prescription. Also, it puts next month's refill off by several days, landing that date square on the day I half way across the world for a 3 week vacation. Completely unnecessary and potentially very costly If I can't find away around after speaking with my doctor on Tuesday. Two seconds to stop and listen could've saved my family what look to be issues on two trips. To say I am angry is an understatement. I fully understand there are strict rules surrounding some prescriptions. I follow them to the letter. I couldn't control that Ascension had a cyber-attack, thus forcing a written prescription instead of electronic. I'd hate to think this was a result of Miss Janet prejudging my wife - maybe because she is Asian, maybe because she didn't like what she was wearing - I don't know. I would've hoped my consistent record would've made some sort of difference in this situation, as well as the fact I do follow all of the many rules surrounding the type of prescription we were attempting to fill. Isn't that the point of all these regulations, so pharmacists can make accurate determinations about people and not gate keep based on race, gender, creed, perceived valued to society, etc. I only know this could've been handled a different way such that wasn't so blatantly disrespectful and frankly, mean spirited. If Miss Janet has said no in the beginning, and not forced my wife into a wild goose chase, this would've never gotten to this point. I would've had my medication from somewhere else, I would've have to come back early from our Memorial Day trip, and my refill date wouldn't now be the day I land 3000 miles away from Maryland. I would imagine that Miss Janet wouldn't appreciate it if someone treated her family members the way she treated my wife. Then again, given the attitude she gave me by hanging up the phone mid-explanation and refusing to even listen to a word I had to say about the nature of the issue, I suspect both she and CVS don't care one bit. Avoid this place at ALL costs.

This place is huge! I have been to many Super Walmarts and this one has had the best selection for…read moreme. I was able to get something for my car, browse for snacks and get some household items. As a dog owner I definitely appreciated the wide selection of vitamins, supplements, dog bags, leashes, and so many good quality treat options! The garden center had lawnmowers, weed trimmers, leaf blowers and even seeds and starter packs for growing plants from seed!

I'm okay with Walmart in general but I tried calling Walmart in Hanover, MD 6 times over 2 days and…read morefinally gave in and called the customer service number. The "AI" attendant stated that she could not make them answer the phone and could not contact the store for me, so I have to make a trip back to the Walmart in person to resolve my issue. SMH, just take the phone out of the store if you don't plan to answer it, that way I can stop trying to contact you when I see you don't want to speak to me.

We have had nothing but amazing experiences here and have been using this pharmacy for over 4…read moreyears. We previously had been working with big name pharmacies when we had a major issue and left us wanting better service and a personalized experience. This is exactly what we got at Arnold Professional Pharmacy. They are able to compound which has been especially helpful with young children. If there's ever something we need to talk through with the pharmacist, they are thoughtful, responsive, and helpful. To me, they have been a great extension of our healthcare team for our family. I would highly recommend that you consider supporting a local business and come here to receive exceptional service. Neil and Allison are wonderful team members that we have enjoyed working with!

This has been my pharmacy for over a decade. As a transgender woman, I'm sure you can appreciate…read morethat navigating healthcare in the United States can be difficult and I need to put my health in the hands of people with empathy and understanding versus closed minded people who are living in the past. I have never felt any kind of pressure or discomfort here as a customer. The service here is top notch: the staff knows everyone by first name, they're incredibly courteous and conscientious, and if they can't fill a prescription for you they will work diligently to find a pharmacy close by who can. They also understand that insurance can be tricky and the cost of maintaining health in America presents its own challenges, so while they can't dictate the cost of medications, they try to make it as easy and as painfree as humanly possible to get what you need. They also have a solid selection of other things you might need in a pinch and are super knowledgeable about the pros and cons between different brands / products. Not to mention they also have little things like a section dedicated to the community featuring books from local authors. I respect that a lot. When people talk about the benefits of choosing smaller local businesses over bigger companies, I immediately think of places like this little pharmacy. My experience here is that they really care about their backyard and those of us who live here.

Pharmacy is understaffed anytime of the day or night. Drive…read morethru always takes a minimum of 20 minutes. Most times more! And yet you see 3 people at the front of the store stocking and hanging out with each other. Why can't mgmt redirect them to help out? No one ever answers the phone.

I don't know what possesses a pharmacy to be closed on Labor Day, but it surely isn't because…read morethey want to serve the community. I went to Walgreens today for the pharmacy, but for some reason it is closed. I am not here for the ambience or customer service. I just want to get rid of an ear infection and Walgreens has FAILED at their one purpose - being a drug store. Update: I went to another pharmacy to get my RX filled since Walgreens can't be bothered, and was informed that I had to pay out of pocket because Walgreens has already billed my insurance. Not even open, and they billed my insurance. Yeah, we're definitely done now.

Open 24 hours? Yes! Pharmacy too, close, 23 hours. This location is neat with a well lit parking…read morelot, mostly. It was great to have a place to go when meds are needed.

Always ask for coupons and/or discounted prescriptions. Pharmacies usually do not offer those…read moreoptions unless you ask, especially this CVS. If your RX is not covered, shop around. This CVS has been understaffed too long. There are always long lines. They do not automatically fill new prescriptions sent from my providers. They missed running a new prescription through my insurance which cost me $80. At the time, I assumed the rx was a brand name and not covered since the other two prescriptions I picked up at the same time had a $0 co-pay. The next time I picked up that same RX that I paid $80 for, it was covered in full and there was nothing I could do to be refunded for the previous prescription. Recently I picked up another Rx that was truly not covered but they showed no interest in checking for the best discounted amounted. I declined the rx and found it Amazon for 1/6 of the cost at CVS.

Delivery - Switch - Eggs were upgraded and cost me more money. That is OK, but the expiration date…read moreon the eggs was only 5 days. I am a widow and certainly can not eat 12 eggs in 5 days. Makes one wonder if this is a usual practice in order to switch/change an item to a shorter shelf life which cost more. In fact, that is exactly what happened. When the delivery man arrived, I checked the egg's expiration date first thing, and that was exactly what happened. He suggested I call the store. I did and a recording said heavy call volume and to call back later. Diane G

I should be ashamed of myself. In fact, I'm ashamed of myself. The Wife & I were out and about, and…read morestumbled on this Walmart in Pasadena, MD. We walked in, and fell in love, man. No exaggeration. There were like 7 cashiers working on a Saturday, the lines were flying, and they had people at the front that actually spoke and were polite! The food, the produce, everything was immaculate. I looked at the Mrs and said, you know this is our new Walmart right? And abandoned my old faithful on George Krause blvd just like that. I'm not loyal.