The new store manager,Brandy, and current pharmacy manager take no responsibility for problems in the pharmacy. I was told a medication I take would be in by Friday as it was out of stock on a Wednesday. I let them know I had enough sample to last me until Saturday. I picked up other prescriptions on Friday to be told it would be in later that day. Saturday late morning I received electronic notification and automated phone call it was delayed and out of stock. I called and was told by a technician they were out and she had no idea when it would be available. She did not offer to call other pharmacies or to get a date. If they had told me the day before I could have gotten another sample from my doctor. I asked to speak to the pharmacist, who only blamed issues on corporate and said this happens at every Walgreens. I became more upset because as usual he takes no responsibility nor offers to discuss it with management so that it doesn't happen to other customers. He reminds me of his level of education and how smart he is and tells me if I'm so unhappy I should try out other pharmacies. The store manager Brandy denied he suggested I go elsewhere, continued to make more excuses and kept explaining well this happens because of this and because of that (making excuses)..instead of saying -this shouldn't happen, this is how I will problem-solve with cooperate or my district manager to help insure it doesn't happen to someone else. The call wait time improved, but the lack of customer/patient friendly response is unacceptable. I have NEVER had an issue with any other pharmacist who works there. The pharmacy manager seems disgruntled by his job and company and it comes across clearly in his lack of customer service at times. The previous store managers showed much better response, made no excuses for any issues including the pharmacy manager, and explained how they would work to improve issues. I hope this is not reflective of all Walgreens like the pharmacy manager suggests. Meanwhile I called the next closest Walgreens in town, the pharmacy manager answered the phone instead of immediately placing the call on hold, and filled it for me in less than 3 min. How hard would it have been for them to just send me there and send the Rx over, take responsibility, and suggest a solution for this not happening in the future instead of making excuses and saying this is just how it is at Walgreens?? Update: I requested a call from the district manager over a week ago and still haven't received one. read more