Terrible service, low quality employees. Every time we need a prescription filled, we call it in, and Walgreens says we can pick it up the next day. And without fail, when we go to pick it up the next day, they don't have it ready, say there was an "insurance mix-up", and say it'll be ready in a couple hours. One prescription, this happened three times before we just bought an OTC option at CVS. Recently when the tech informed me of another "insurance mix--up", I mentioned that this happens every time. Her response was, "I've never seen you here before". Unreal. The only reason we come back is because we keep forgetting to change our prescription preferences to CVS. read more

So my favorite two features of this location were the drive-through and the fact that they were open at 3 AM when I get done with work. Now the drive-through is closed, and they're open 8 AM to 8 PM. I go in and stand in line for half an hour and get absolutely nowhere. Why do they even bother advertising when they can't serve the customers they have? Who is doing the hiring? Who is making the decisions for these crazy hours that are now limiting my ability to get in and get my prescriptions? What kind of business are they trying to run here? I am definitely looking for somewhere else to go. This is absolutely ludicrous. read more

Walgreens - This is the line. Are you kidding me!?!?! Awful!!!!! - Drugstores Near Me - Eau Claire, Wisconsin

It's too busy and slow. Slow like molasses slow. 24 pharmacy that has lots of staff but you always wait in line. Store is not in great shape but they keep it cleanish. Staff is harried. Consults on med school for refills can be a shout from 20 feet away "any questions" parking lot is pot hole city, and not real convient to get into. Refill system on the phone is a drag. CVS online is far superior. Three stars for being 24 hour, but I switched all mine to CVS. However da wife insists on walgreens for hers. Three stars is generous. . read more

It is without fail I sit in line to pickup my prescription for at least 45 minutes to an hour. Honestly is quite ridiculous. Either they need more staff or cannot have an open pharmacy. Simple as that. Will be switching to CVS in the future. read more

The absolutely worst pharmacy in E.C. The first two times they filled my wife's workman's comp script instead of billing it to W/C insurance tehy ran it through GoodRX and we had to pay a copay. Today they billed it right and told me this morning it went through and would be ready in 30min. Now over 5 hours later they say there is a problem with the insurance and connected me to the dispensing pharmacy. I've been on hold for over 20min and am still waiting. This pharmacy sucks!!!! read more

Trash. Absolute worst pharmacy I've been to. I love Walgreens, I switched to Hastings location from Chippewa and regret it, will never go back. I waited over 45 minutes for a prescription they told me was ready for pickup. This isn't the first time either. Actually, I can't think of a time it took LESS than a half hour to pick up an already filled prescription. . All around they have no organization or brains running the show. All this location is doing is hurting Walgreens reputation. read more

I have been getting my pain meds filled her for years. Same Dr same script. September they were out finally 4 days later I get them to to a partial fill and my Dr has to send a new script for the rest.. 3 weeks later still no meds. So I have to drive to la Crosse Walgreens where they have some. October time for my refill. The doctor sent the script four days early just because they've always been out. 2 days after the should have it filled I get a out of stock notice.. So I go into Walgreens the next day an hour drive. And I asked what's up?last month you guys didn't have it. Had to drive to La Crosse to get it and this month you guys say your out again. The lady at the cashier says hold on goes over to the pharmacist. The pharmacist says oh our carrier doesn't carry hydromorphone anymore. You can't get it from here. I said is that for all Walgreens and she said yes. It was a lie. I called the other location after husband found a link about Walgreens doing this to people on pain meds if they don't want to fill it. Everyone on a pain management program should boycott this Walgreens because the meds they sell is how much they get for a bonus. They want to cause us physical pain, we will cause them pain to their pocket book. My Dr sent my script to Walmart where they filled it no problem. read more

Always super slow, rude, and horribly set up. Not impressed. Will be using CVS in the future.

The manager is very abrupt and when you make a suggestion he gets defensive . Suggested that they set up two lines in pharmacy one for shots one for Rx's. He said he tried it but people kept jumping lines. Drive up closed says not enough help yet he had three staff in front part of store doing nothing as there were 18 waiting in line for pharmacy. Very poor management have been using this store for 20+ years maybe time to go across street to CVS read more

This store has never failed to disappoint! Since using this pharmacy, Walgreens in general but this is the one I specifically refer to, I have been nothing but dissatisfied. I call in my refills timely and am given a specific time they will be ready. NOT ONCE in 4 months has the promised time been honored. I have ALWAYS arrived at least 1 hour later than the time they give me yet sti wait. After waiting in the drive up for up to 1/2 hour (the inside line is always with 6-12 customers deep so I wait in my car where I can at least listen to the radio) only to be told my order is STILL not ready and to come back in "blah/blah" time just to be in line at least another 1/2 hour. I pay cash.....I've been asked for hundreds dollars more than should be charged. Then all of a sudden they find my "insurance " which currently I do not have, and my cost is decreased by more than 200$. Never say never, but only in the case of emergency I will never spend another dime at any Walgreens. If you want horrible service and inflated prices this is the place to go! read more

This Walgreens is fantastic, they always have what I need and the price range is affordable. If you need prescriptions you can get them anytime because this Walgreens is a 24 hour Walgreens which is very convenient. If you need to get your medications here and you are short on cash you can sign up for their Walgreen saving plan and they give you insurance by just paying $20 you get half the price cut down from the original price of the prescription. The employees are very professional and helpful. The cashiers have been there for years and they know the regulars by name. I recommend this convenient store to anyone who is in the area that needs a snack or liquor, medications, over the counter drugs and anything else that you need. I recommend this Walgreens a 5/5 stars. It's a great store. read more

I come here all the time. I came to get a Redbox movie tonight and while outside a man kept creeping closer and closer to me until finally trying to start a conversation. The man become aggressive when I asked him to step away from me and not get any closer. I am a small woman and had I not had my boyfriend with me the situation would have ended very different I feel. The man mentioned that he 'carried' and kept getting closer after I asked him to step away. I called Walgreens to tell them my concerns and that there was a man being threatening and weird and they completely brushed it off and said there is nothing they can do outside of their store - I understand this. But it was directly outside the Redbox machines, on their sidewalk... I will not be going to Walgreens anytime soon because of how unsafe I felt tonight and the way they treated the situation. The man on the phone was extremely rude and sounded as if he didn't believe me. Stay away from this location!!!! read more

If you want poor, unprofessional service from a pharmacy then look no further. It's very obvious that the staff need some additional training when it comes to looking up Medicare Part A and B. I was informed by Medicare that Medicare Part B covers up to 8 at home self Covid Tests. I was told that Walgreens is the only pharmacy in Eau Claire where you are able to get the testing kits, unfortunately. I went to the drive thru window at Walgreens on S. Hastings Sunday afternoon. The female (Q) asked me my name and address. I gave her my information then she requested my Medicare card which I provided. She then said it would take awhile to get the tests together and that she would contact me when it is ready.She left a VM stating that my prescription was ready for pick up. When I arrived she proceeded to tell me that Medicare Part B will not cover it and that I had to pay out of pocket if I wanted one. I knew that was incorrect information. I didn't argue with her I just paid the 23.99 for one box. I then went home and contacted Medicare. The person from Medicare said that Walgreens is to provide up to 8 testing kits per person for free as long as you have Med Part B. I called Walgreens and informed them of what I was told by Medicare. After explaining to the Walgreens Store staff what was and letting her know that I would file a complaint with Medicare and the BBB I was told I would be reimbursed the $23.99. I also was given an additional 3 more test kits, how convenient. The store staff was of more help than the pharmacy staff. IMO, the Walgreen pharmacies in EC need to train their staff better on what is. read more

You have an express lane for a reason. It is supposed to be quicker. Unfortunately you have positioned the express window right next to the lane of customers that are not express payers. People who have prepaid and used express supposedly are able to go straight to the express window and get their prescription and leave. The employees however do not honor this pact. Instead it is left to the customer to cut in front of others and quite honestly it has created an uncomfortable problem every time I've been here. It's not acceptable. Redesign the layout and use it correctly... or get rid of it.... it is not the customers fault. I'm simply using something that was designed to make the process smoother. read more

This Pharmacy is ridiculous. Express Pass is a joke, you go to the Express Line and are ignored. Try to use your code vs the scan bar for getting your Rx and the staff become less than helpful, even though the text confirmation with the code specifically says the code itself can be used. Pharmacy staff are rude every time we go. Plan to wait at least an hour, line or not. Probably no use in complaining, I don't see this place changing any time soon. You have to care to change. read more

Worst pharmacy ever!! I have lived all over the US and have NEVER seen a worse pharmacy. They are extremely and consistently slow! The times I have been in there, my average wait time was 1 hour and 15 minutes. And having a prescription called in doesn't help. This last time, the staff were at least somewhat friendlier than past times however they seem to be the only pharmacy that has an issue with our insurance so we've had to pay out of pocket because we need the medications now. Ridiculous!! We are officially done with Walgreens and since CVS isn't any better, it's off to Walmart! read more

Walgreens on Clairmont has made 2 medication errors on my infant daughter. In one case the person who dispensed her antibiotic didn't shake the bottle when they poured it so what I got was almost all dilutant with virtually no antibiotic in it. When I took it back they did give me a new bottle, but really didn't seem to concerned about it. When I talked to my pediatrician she said the other one was worse and that she had several patients that had received expired inhalers from them and one case that they dispensed a medication, gave it to the parent and said that they thought her child was allergic to the medication and she should call her doctor. read more

Aaaaahh! Go across the street to CVS or to Walmart. Service is the horrible at this Walgreens, I usually have good things to say about walgreen, but this is obviously poorly managed. Go somewhere that they appreciate your business. read more