On January 24, 2024, a fraudulent purchase was made on our credit card in the amount of $184.66…read more Subsequently, that amount was debited from our bank account on February 26, 2024 since we chose automatic payment. When I noted the debit, I immediately phoned Kohl's and spoke to their representative who handles fraud. She appeared to be helpful and informed me that the purchase was made for rain boots somewhere in New York. A check of our account does show an order made by someone at the Commack, New York store (991) for rain boots. I was told that it normally takes sixty days to research, however, this appeared to be a clear case of fraud, and we would receive the money back in a short time. It did not happen. I contacted Kohl's several times, to no avail. I then did a little research early May 2024 and found the email addresses for the CEO and one of the other corporate officers. I emailed them and got immediate attention. We finally got a refund over three months after our money was taken. We were told that a mistake was made by a Kohl's employee and they had lost our complaint. It is clear that had I not contacted the CEO, we probably would not have gotten our money returned. There was no apology from Kohl's...no small form of compensation for their error...only a short letter stating our money was refunded. As a result, we no longer use a Kohl's credit card and will refrain from shopping with them in the future.

Bought a Christmas present for 75 online. Kohls shipped an open/used item. Brought it back to…read moreexchange and they only could do a return and told us it was Kohls.com that was the issue. They said we could reorder online for $102 and if we wanted we could come back again for the price match. Manager Hunter was extremely rude and belligerent about how different Kohls store was from their .com site. Buyer beware.

I love TJ Maxx, but this one is lacking serious customer service. Multiple times, the employee…read morenamed Scout, has been rude to me. Customer service is important to me, and it is despicable if a person can't muster up a smile and good attitude for their job.

The coworkers are very nice and friendly. They also have a great selection of healthy food. They…read morekeep their aisles clean and organized. The only problem is that not all of their aisles are clearly labeled.

this woman checked my bag as i was checking out. and then i didnt notice there was an alarm sensor…read moreon my bikini bottoms, so i went back so she could take it off for me, and then she told me to give her my receipt as she was accusing me of stealing with an uncomfortable amount of attitude.

Great place to find brand name clothing at discount prices. Staff is usually friendly and helpful.read more

LOVE the deals you can find at Ross! Nice items with unbeatable prices! My only wish is there was…read moreone closer to me!

Maria, in the jewelry department, helped me find a duplicate "Relic" watch that I love. Appreciate…read morethat there are younger employees that actually enjoy their job and that made for a nice experience. Thank you JCP..

Absolutely horrible experience on a Saturday afternoon they only had 2 registers open everyone had…read moreto walk all the way to the opposite side of the store to get checked out , pricing didn't reflect at register on advertised prices and really horrible customer service by all staff.

Cashier was visibly distraught by the time I got checked out. Nearly in tears when I said no…read morerounding up. Asked what was wrong and she said she's going to get fired for not making a percentage they force cashiers to reach for round ups. What the hell, Goodwill???

My girlfriend recently purchased an RCA LED LCD smart TV from here, it was on clearance and she…read morepicked it up as it was a good deal. We opened the packaging the next day to reveal a completely cracked screen, completely unusable. Now, this is understandable, so we agreed to call and try and see what could be done since we were unsure on the policy about clearance items. We tried calling their technology department for about two hours and no one picked up. We waited a couple hours and called the manager to at least get someone on the phone. I explained the situation and was received with an attitude of "so what this is not my problem", I pushed past it and got the info I needed to return the TV, tried to apologize to the manager for bothering him just to be nice and was hung up on. Completely unprofessional and overall horrible customer service after we had bought it. The lady who sold it to us and helped us load however was great!

I bought a washer and dryer set from Sears. When the delivery date arrived, the shipping guy said…read morehe wouldn't deliver the set because both items were apparently trashed during transport from the warehouse due to a shipping mishap. That was regrettable but understandable. I was asked to wait four days so they could ship a set that wasn't damaged. So I did but they called me the night before the set was supposed to be delivered and told me they had no available trucks so shipping was to be delayed by a whole week! I went into the store and got it straightened out with one of the managers, delivery date #3 was going to be the very next day but only because at this point I was getting tired of getting the runaround and threatened to cancel my order altogether and buy the washer/dryer elsewhere. It was a very unpleasant experience altogether. It seemed like the warehouse and the local store failed to communicate/execute properly and that no one actually cared to do their jobs correctly. There were too many broken promises (no pun intended) from the store.

They have nice associated who work there. Great price. Kind of confused about where everything is…read moreat. But one of the managers was very helpful to seeing me where everything was at. The cashier was super polite even came outside to hand me something I forget. thanks again

You can find everything from toothpaste to furniture at this store. Expect to see prices 30%…read morecheaper than other stores. However, the reason is because they sell discontinued items! I think that's why I like this store...nice to see dif products! Just don't get hooked on anything..you won't find it again. *Sniff* My mascara..