This place is wonderful. My only regret is not finding it sooner. The gentleman in the store was so…read morehelpful and within 10 minutes I had everything I needed. He helped me find extensions that matched my multicolored hair perfectly and gave me some great advice on other products. I was never pushed products and was given a genuine and honest review of the items and their cost.

Great service by Barry. Come more than once from Northern…read moreQueens. Patricia Jackson. Fernando...so very helpful and welcoming. Hold on to him. Customer Patricia Jackson Thomas

Friendly and helpful staff at this Sephora location. There is no traditional cash wrap counter, but…read morecheck out stations instead in the middle of the store. Redeeming the Beauty Insider birthday gift was easy breezy!

I can honestly say I miss the pharmacy on 82 and 37..... I…read moreused to frequent this Sephora location as it is very close to my house. Depending on the day, you may encounter either helpful or unhelpful team members. Lately, I've had several disappointing experiences with the customer service. In particular, I've encountered an employee with yellowish hair and very long nails, as well as a heavier-set employee with glasses who is often by the register. Unfortunately, both have come across as having an attitude, and the employee with glasses in particular was rude and lacked any type of customer service skills. Many of the employees make you feel as though they are doing you a favor by assisting you rather than genuinely wanting to help. In my opinion, this is one of the worst Sephora locations in NYC when it comes to customer service. They carry plenty of products that I would otherwise be interested in purchasing, but I'm not comfortable spending my money somewhere I don't feel appreciated as a customer. I often go in wanting to purchase products but leave empty handed due to the poor experience. I hope management takes these concerns seriously and works on improving the overall customer experience.

I am probably the least likely person to shop here, but yet here we are (#1). If a beauty / makeup…read moredunce like myself can find something redeeming in this store (#2), then surely actual enthusiasts will experience delight in every aisle. I hesitate to say they have it all, but they sure got a lot of stuff from all over. The selection of imported stuff is pretty unreal. They have items from all over the world, but a fairly big chunk of it comes from Asia. We're talking Japanese Shisheido and a whole slew of Korean beauty products. For the latter, I know folks who find the convenience of shopping here rather than ordering the product online. They also have a pretty solid selection of wigs as well, in addition to an extensive variety of hair products. They even have a number of masks for sale, which is perfect for the pandemic. Customer service is friendly and the prices seem affordable. They do take credit card here and it's super close to the subway. _____________ (#1) Hello review. (#2) It's basically a gift shop for me at this point.

Crappy little store. Popped in to get an eyeliner and the heavy artificial chemical odors from who…read moreknows what gave me a headache. Not to mention they treat customers like they are about to steal.

I have come into this store to purchase hair dye products and they helped me with finding me a…read moreproduct that helps my hair dye to bleaching my hair a lot. The products were amazing, they are so nice and even accepted to return an item that I purchased by mistake. Ngl it is pricey but if you want good quality hair then here's your place.

Obviously not the most glamorous place! But what I CAN say is the past 3-4 years I've needed last…read moreminute colored contacts for my Halloween costumes and they always come through with what I need! A blessing each time

I stop by this store and buy Dr Jart. Employees are so kind…read moreto me and so professional.

BEWARE!!! I got robbed. This store doesn't have a refund…read morepolicy. Oh! Well will never buy from this store again .... Most of the products here are now available in amazon and much affordable.... Yes the sales person is good about telling the product but when it comes to the promos and pricing .... it's all false marketing .. very deceiving .. Do not trust her.

It has a ton of stuff for the household and also sells deodorants. My favorite brand is Instituto…read morede Espana which they have. The only downside was the lack of credit card option. I had to empty my entire wallet to find the right change. It was humbling, but luckily the cashier was so sweet. Her good sense of humor cancelled the guy who seemed irritated when I asked him for help to find something.

Although this store looks like a hot mess from outside (with a gagillion items on display at the…read morewindow) this place delivers as advertised! This is the poor man's Duane Reade/Home Depot/Sally Beauty Supply. I typically just shop for nails stuff, but I've also snagged some great home items: soap, hair products, coffee maker, speakers. Talk about all purpose!! Nail supplies: this store is located in the middle of a no frills neighborhood, but it manages to stock itself with some of the most wanted nail art supplies ahead of some of my favorite specialty stores. Idk how they do it, but everything from acrylic nail maintenance to pedicure specific supplies can be found here. Their prices always range on the lower end of what to expect as this store is not known for their nail supplies. Their prices are more than fair and you can pay by card if you meet their minimum (which I believe is about $10)

Bom atendimento e bons preços, precos especiais para cabeleireiros recomendo a loja e os produtosread more

This place always have what I need and either the discount because I'm a regular it's amazingread more

I was happy to find Optima Beauty Supply because I needed to pick up a few things. This location is…read morea decent one and the employees are helpful. The aisles can be a little tight and hard to navigate if there's supplies being put away. The prices are fair and I was able to find everything I needed. I ended up buying two Freeman Feeling Beautiful Clearing Peel-Off Face Mask, a crochet hair net, a day & night silk bonnet, Annie hair pins, a cuticle softener plastic bottle for a total of $18.21. I also received a complimentary Jamaican Mango & Lime Hemp Oil sample.

I've been coming here for years. The young lady who works there is so rude. Then kept watching me…read moreas if I was going to take something. I'm sure I make way more than her. No offense but that really upset me. Not going back here again the cashier was nice. But the young girl stocking her merchandise was rude

Good product! Good price !! They know a lot about products…read moreand always help us to chose best deal.

Rude and Unprofessional!! I went to Royale Beauty Supply and…read morethe Customer Service was horrible! Due to Coronavirus, They are only doing curbside pick up! So, I called ahead of time and placed my order. I left my name, and the 2 products that I was picking up. I drove there for almost 40 minutes to pick up the products. I tell the lady behind the glass door my name and that I am here to pick up products! They do NOT open the door to speak to anyone because they are terrified that they might catch the virus. Even though we are all wearing masks!! She finally returns, and says to me behind the glass door, " there are no products for you here! And I didn't speak to you on the phone." And then she completely walks away from the door! At this point, I am baffled! I actually did call and speak to someone, but if they don't have my order ready, shouldn't they have asked me what I needed?? Instead, this lady completely ignores me and walks away from the door as if I am invisible!! Smh! What is wrong with people? So, I had to call her on the phone to let her know that I'm STILL standing in front of the store waiting for her assistance! She says "I only have one brand in stock, so what do you need? " I told her, that is the exact brand that I'm looking for. She finally gets it for me! Oh, I'm sorry, am I bothering you? Very disappointing! My hairdresser recommended this place to me, but I will never go back! I will stick to Sally's beauty supply, where they treat people like human beings! Let's not forget people, if it wasn't for the customers, you would NOT have a job!!! A little kindness can go a long way!!

Very helpful women working there. They are friendly and very…read moreknowledgeable about their products!

The girls working here are rude and not helpful at all. I asked a question and was completely…read moredismissed. I feel bad that I even bought something and supported this place.