Trying to call the pharmacy is a nightmare. The first person that responds is like an operator and they're usually nice. But then you get transferred and sit on hold for at least 10 minutes while listening to the hold music. You also get teased intermittently with the phone ringing sound which gives you hope that they're going to pick up, but nope it just goes back to the hold music. If you're lucky you'll speak to a technician, if not you'll get a message that says there is a problem and you have to call back later. When you speak to a technician, they are rude and clearly hate their job and you for calling. read more

The drive through is not a place you want to be. There are 9 cares in line. The one at the window has been there for 25 minutes. You would think they would ask the customer to go around or come into the store no, they don't. Not only that they have two lanes but one has been close for six months. Why make repairs when they can abuse the customer. This is a clear indication of poor management! Also there is no way to contact the store without leaving your car. They on have an automatic message machine read more

Walgreens - The timer I set when I a little while after getting in line. - Drugstores Near Me - Doral, Florida

Worst pharmacy ever. Slow. Horrible customer service. Always a long line with 12 people or more in it. They never have my meds. Horrible communication. They say my stuff is ready and I get there and they say they're out of my rx. Have had several situations where they never got my rx. It's the only pharmacy my insurance works with or I'd fire them. read more

I come to this Walgreens 24/7 because it's right next to my house and I love all the employees except Stefany. As a team lead she has the most disgusting attitude. She is training her cashiers poorly and I truly think that because she's a child she should not be granted the authority to teach new employees. read more

Almost forgot to write this review. During my first night during my vacation in Miami, I needed to buy some things at a drug store. My brother had cut himself and we needed some bactine and bandaids. I also needed some sodas for our stay. I did not want to go to the store, so i ordered thru Doordash to this Walgreens. The prices were a bit high but I was not willing to shop around. Still, I got what we needed, so that is the important part. read more

Stopped at this Walgreens in the night to pick up some medicines for kids. Best part - amazing staffs! I was not able to locate the medicines from the isle. The staff who was at the front was kind enough to help me out. It was kept under a different section, I am glad he helped me find it out! 5 stars for the customer service! read more

Walgreens - Drugstores Near Me - Doral, Florida

It's the worst managed Walgreens I have ever visited. Only one cashier was active while the others were in the back room. The phone at the pharmacy is not answered. I called numerous times the night before, only to be placed on hold by the automated answering service. When I called again in the morning, the phone just rang and rang. At the store, I asked for assistance but no one knew how to help me. If Corporate is reading this, please, PLEASE, fix this store!! It was an awful experience and it's very often like this. read more

Avoid at all cost, you will wait for hours and will get only attitude from the pharmacy staff

Waited in line over an hour at the drive through pharmacy. Customers ahead of me were allowed to fill their prescriptions at the window, then wait until they were filled, apparently. I was stuck and could not leave. Pharmacist did not even apologize. Never going back. read more

Staff is rude place is a mess - compared to other Walgreens this is busier and the pharmacy is overwhelmed.

The pharmacy is highly problematic. I have used Walgreens for years to get my medications. I moved here from Virginia. It should not be an issue for me to pick up my prescriptions from a different Walgreens location. I requested my refills online 4 times from this location and each time the refill request disappeared. I also submitted my new insurance information only 4 times and each time it would disappear. It seems that this location was not reviewing the insurance information I was submitting online. Finally, I called this location to refill the prescription. They tell me I don't have any refills left, even though, it says in my online profile and on the bottle that I have 1 more refill. This person gets frustrated with me and puts me on hold. When someone else finally comes to the phone, I read my insurance information out over the phone. The person did not seem to understand me. I also had some trouble understanding her, so there was a slight language barrier. I even said if the insurance doesn't work, I will pay out of pocket. She couldn't tell me when it would be ready. After we hung up, I get a text saying I have an insurance issue. I go online and input my insurance for a 5th time. The refill request disappears again. I call the corporate Walgreens customer service line. I explain my issue and they transfer me to the store. Another person comes to the line and I read my insurance information once again. Finally they say it will be ready in 2 hours. I should not have had to call and give my insurance information when it is saved in my online profile. read more

Terrible service. Delays on prescription. I did go about an hour after the time promised. Make the line to pick up my prescription and after waiting in the line for 40 minutes they said the prescription is not ready. They have promised that the prescription was going to be ready in two hours. I went back home and two hours later made the stupid drive through line for about an hour ( 10 people in the line standing inside the store) This is customer losing strategy I believe they do not have the ability to provide neither customer service nor prescription medication. read more

This store has the worst customer service on the planet. It's 11pm on a Wednesday and this is the line.

When the Walgreens in my neighborhood didn't have the medications I needed, they linked me with This Walgreens. The pharmacy technician that helped me was very helpful and patient. She tried to run my insurance twice when it appeared that the insurance wouldn't cover the medicine(saline for nebulizer.) After verifying the second time, she gave me a coupon to use to help get the cost down. I was able to get other needed items in this Walgreens too like a battery operated nasal aspirator to help suction my babies mucus. Priced reasonably at 26.99. I wasn't able to find this in any of the other major competitors near by. Overall, seems like a good stocked and friendly staffed Walgreens. read more

One hour drive th line waiting.Why only one person working at window? Excellent service from employee at window. read more

Walgreens - a drive thru sign on a building - Drugstores Near Me - Doral, Florida

See all

It is the worst pharmacy I have ever been to in my life. There are always a lot of people and it takes at least 1 hour to pick up the medications. The customer service is terrible. Never go to this pharmacy, it will make your day miserable. read more

As always, long wait on the phone and a long wait in the store, especially at the pharmacy. Please get staff that cares about their customers-look at your ratings? Corporate-are you paying attention to what your customers are saying about this location? You had issues for years. read more

the pharmacy here is the worst. Long wait to get your medication. . Also, I noticed that they have 4 or more people in the pharmacy and they know there's a big line yet there's only one person on the front as a cashier and also attending the customers that go through the drive through. The customer service sucks! read more

No customer service at the Pharmacy. I called Walgreens to give them insurance information and a "customer service" rep answers that can't take my information. They transferred me to the pharmacy where they continue to pick up and put me on hold. After 35 minutes on hold I was disconnected. I've been on hold again now for over 20 minutes... Why have "(no) customer service" reps who answer in two minutes but can't do anything? Why don't you replace them with more personnel at the pharmacy that can assist with clerical issues or give the "(no) customer service" rep the ability to assist with clerical pharmacy issues such as mine? The management should be ashamed of this lack of customer service! Manny Sarmiento - CEO Doral Chamber of Commerce read more

This has to be the worst Walgreens store I've ever been to.... I recently moved close by this Walgreens so I started going here since it's 3 mins away. These Cuban employees and I am Latino. So I'm not racist. Are all really low class ppl... you can hear them talking loud, come pinga they say, and all other bad word. They talk to each and think they are in there house. I could see the faces of other customers. This looks like hialeah. Even worst. Hialeah probably has more class. Then you see employed outside at the front smoking cigarettes. What is this? Customer service is bad. Even one of the supervisors or I think manager old woman don't know her name or position, doing the same. This place New update: I've never used the drive thru. But omg with two in front of me at 8am I waited 30mins and left with one car there still. Are they short on employees? What's going on. This has to be the worst Walgreens I've ever seen. read more

So I come here at 1 o'clock to drop off a prescription they told me it won't be ready till later on tonight so I said perfect I'll pass by at seven. I come by at 7 PM Nani tell me oh we never got the prescription you guys called CVS to get the prescription and you didn't run it so they told me only the pharmacies can do this I'll come back in 20 minutes while he's finishing lunch OK. I come back in 20 minutes then they tell me they can't get the prescription because they can't fax it to go to another Walgreens. Are you kidding me you've been making me do this run around since 1 o'clock these are the worst pharmacy techs and pharmacist I've ever come across. I hope corporate reasons and fires everybody and get some people who really wanna work and help other people read more

They dont even deserve 1 start the worst ever I just held for 1 hour to speak to someone at the pharmacy and still no one came out on the line . I have no choice but them cuz the insurance only works with them and they abuse . They can care less about customers And forget about picking up the meds the lines are over an hr wait. read more

A great big location with a good selection of items, including my favorite, small bags of Lays Sour Cream Chips! The checkout lines move pretty fast. I've never had an issue with parking. read more

Walgreens - Drugstores Near Me - Doral, Florida

See all

The only Walgreens in Doral and is 24 hrs and have a good liquor store. Like always the pharmacy is where you have to wait a lot. Wide variety of products. read more

The worst service. They process medical prescriptions very slowly, something as important as an antibiotic is almost impossible to have on the same day, you have to wait up to two days. For me the worst pharmacy. read more

Understaff and everything takes 10 times longer then it should. Staff seems to hate working here and when asking a questions, it seems like their doing you a huge favor!! read more

the attention in the pharmacy is horrible, the staff is not qualified, Mrs. Diana still gives her a complaint that when I am retiring she laughs at all professional read more

This is the worst Walgreens I have ever visited. The pharmacy line is always long due to the fact that they allow people to wait at the counter while their scripts are being filled. They should be asked to have a seat or come back so the people waiting on line can be serviced. I've also observed that they have several employees behind the counter who are all capable Of servicing customers but they stand behind the counter doing nothing while the line gets longer and longer. Get rid of everybody and hire new people please!!!! read more

I have a love/hate relationship with this place. I have lived here for so many years it is my place "to go" - I know the layout and can get exactly what I want quickly. However, aside from one or two employees, the service is of the most dismal you can get anywhere. For example - the razors are under lock & key in a far corner in the back of the store. You have to ring a buzzer to get someone to open it for you. Countless times we have stood there for 10 minutes until finally someone comes and helps. Then they are nasty with the EXCEPTION of the Colombian lady, I forget what her name is.. she is awesome Same thing with the Pharmacy - they really just are too busy and can't handle the stress. So, try to head there in non peak hours and you should be ok, otherwise expect tired employees who don't give a damn and really long lines at the cashier. Shhhhh this is a secret - go to the cosmetics counter to pay, usually no one is there and you pay quickly. read more

Just picked up a routinely prescription. I have to come to this walgreens and it is always a mess. I said to the lady pharmacist that I will be only taking 1 of the 2 medicines because I had to many of the other one. She joked about it saying " good because that causes dementia" and started laughing( it is a depression and anxiety medication). I said were do you get that from? And she said "just joking"(all this in spanish). Totally unprofessional, imprudent and ignorant pharmacists. read more

The guy in the photo department with glasses (unfortunately I couldn't catch his name) literally saved my life tonight with his quick and amazing service. Super professional and helpful. read more

Worst place on planet earth! Don't bother calling the pharmacist, they will leave you on hold for half an hour then hang up because they're "to busy". The systems are down half of the time and not to mention the customer service lacks people skills. CVS here I come! read more

This Walgreens Pharmacy should be shut down for incompetence. No matter the time of day, you will wait a minimum of 30 mins. If you're lucky, you will get the correct medication. Otherwise, good luck! Horrible horrible horrible HORRIBLE read more

This is a nice pit stop for when you're in need of snacks or supplies. While the aisles aren't as conveniently labeled as other grocery or convenience stores, the shop is quite small and nothing is ever too far out of reach. Look out for minor deals as I noticed many items in the story had some kind of discount. I noticed a few products for a couple dollars off as well as the typical buy-one-get-one free stuff. The shelves across each aisle were pretty heavily stocked so chances are that you won't find a shortage of whatever you're in need of. Overall, this Walgreens had everything I was looking to purchase and presented very few hitches along the way. read more

If you love waiting in line for your medicine for 20-45 minutes, this is the Walgreens for you! Does not matter if it's two or ten people in line, you will be here forever. After the long wait, your prescription will more than likely be filled incorrectly, so guess what? You're waiting even longer. Terrible service. read more

Don't bother calling, they hang up on you after you wait for more than 30 minutes to speak with someone. They will repeatedly hang up. When you go pick up prescriptions you can count on a 30 minute wait or more. read more

Pharmacy service is sooooooo slow! Wether you go drive thru, walk in or even calling. I walked in today I was waiting for 35 minutes. Right now im calling because i was given the wrong prescription. I have been on hold for 25 minutes. They picked up and hanged up the phone. I called back,same thing, until after 28 minutes someone picked up. I explained i had called earlier and was hanged up on and his answer was "ok....so how can I help you". I explained the medicine was wrong, he said he didn't have mine so they ordered another one. No apologies, nobody called, nothing! The ONLY reason I go back is because CVS doesn't carry the medicine i take. Corporate HAS to do something about the horrible service this pharmacy gives. read more

Back again. Still sssssssssslllllllllloooooooowwwwww. I don't get it. When I get to the window I'm in and out in a minute. If people don't have it together by the time they get to the window they should be told to drive around and get in line again. Not saying that's the case but what else can it be? Always. Not just once or twice or 1 car. It's always and multiple cars. Must be the people in the neighborhood that are clueless. read more

This is the worst pharmacy I have ever been to. The store is nice and the staff is friendly, but the pharmacy is a whole different story. I went with a prescription for my infant daughter, and the pharmacist told me it was over the counter and I needed to look for it in the store. I asked the ladies inside for help and they told me they had never heard of it, so I called my doctor. Turns out the pharmacist was wrong, it WAS a prescription medication and I was never going to find it over the counter. I explained this to the pharmacist and she still insisted it was over the counter and refused to wait on me. So I went to CVS and they filled my prescription within an hour. The people who work the pharmacy at Walgreens have NO CLUE what they're doing and are completely unprofessional. I was courteous and all I wanted was a prescription to help my daughter feel better, and they didn't help at all. And this isn't the only incident I have had with them. I have unfortunately had SEVERAL problems with them. They've promised me medications and when I've shown up, told me it's not ready, even after it's been several hours since the time they told me it would be ready. I then have to wait or even come back for a medication I was promised at an earlier hour. Do yourself a favor, and DON'T COME TO THIS PHARMACY! read more

This Walgreens is so slow!!!! DONT use this pharmacy. I received multiple text messages saying my prescription was ready only to wait a 30 minute line and for them to tell me that it wasn't ready and to come back in an hour ??? Even the drive thru takes forever. No employee has urgency, not even when the line inside is huge. There was one employee for a line of about 7 people. The other employees were just walking around. read more