I went into Walgreens to pickup my prescription, but I had to get a few other things too. I asked a representative for help, and he personally walked me through the store, and he led me to exactly what I was looking for! He introduced himself to me as Russ, and I was blown away by his attention to detail and kind demeanor. We need more people like Russ in our lives: People who can see the value in being a good neighbor and offering timely assistance to those in need. Thanks again, Russ! read more

Ooof Tough Dies anyone like any pharmacy experience? I've had good and bad experiences at the dozens I've patronized. This pharmacy Never ever ever ever.... Will ever! Have your prescription ready the first visit. Show up and ask for it. They will find the fax or order in their piles if paper, computer work. It's I'll not be done. This will happen an even if you got Xbox auto text saying it's being processed. Ready in 40 minutes....no A person didn't send that. A computer did that received the order.... 1. Show up. Get told it's not ready. 2. Leave. 3. Come back later. Stand in line again. Get it. And 4. Go! I counted 9 kids and pharmacy workers busting their butts to satisfy the cranky. And occasionally yelling frustrated customers. They are seriously doing their best with the miscommunicative auto system and counter program they have. It isn't perfect by a long shot. Set your expectations to drive there twice. And you'll have a good day. It'd be five stars if it was a one drive experience. read more

Walgreens - 9 employees busting butt!! - Cosmetics & Beauty Supply Near Me - Desert Hot Springs, California

Russ knows his stuff and where the items in the store are located. He went to the back of the store to look for an item that is not on shelf. He found it. He has the best customer service. Smile and kind. read more

Walgreens - He located this for me. Thank you Russ. - Cosmetics & Beauty Supply Near Me - Desert Hot Springs, California

They get two stars only because I do like their items avaliable and occasionally the front end people are nice. The pharmacy is the real reason this got such a low score. On hold for over 20 min, each time they'd answer and either hang up or place us on hold. Finally after 30 min their phone system said they're experiencing technical problems. read more

I had a very frustrating experience at this pharmacy. I spent over a week trying to fill an inhaler that is covered by my insurance and should only have a $5 copay. I contacted my doctor, my insurance company, and even had an insurance representative call the pharmacy directly. Unfortunately, the staff member we spoke with was extremely rude and unwilling to work through the issue. Despite confirmation from my insurance, I was still charged $35. The lack of professionalism and customer service made an already stressful situation much worse. Patients shouldn't have to work this hard to receive medication they need. When my Insurance called to clarify, she told my insurance that's her problem not ours unwilling to work with patients or explain details and they're closed half the time and don't try to call. You'll be on hold two hours. read more

Shouldn't take hours upon hours to get a priscription filled. Will never be back. The worst......

Five stars to an awesome associate, Ross !!! The best service each visit. We use Walgreens mostly for FedEx returns, is so convenient being the only one place in town. read more

The woman who answers the phone is rude. She does not provide a hint of customer service and doesn't care to assist or even be truthful. Always gives a different answer with the same attitude. Glad this isn't my go to Walgreens. read more

Pharmacy left me on hold for an hour, and kept putting me on hold with out ever saying anything, like one moment, or please hold! Very rude

I needed some latex glove so I stopped at this location in Palm Desert I believe. This location is in a windy area so be careful getting out of your car . The store is full of product. They had everything I needed. That was a plus .The service was friendly and fast. read more

Walgreens - Cosmetics & Beauty Supply Near Me - Desert Hot Springs, California

Ive been going to this Walgreens for many years here when im out visiting my properties. Im not going to blame all the staff for one rotten apple. The staff is always friendly and assists me when I can't find something. I dealt with a very rude and very unprofessional clerk named Ann. It seemed like something was on her mind and I get it. Everyone has bad days because I'm a business owner myself. Please don't bring your problems to work and don't take it out on your customers. Walgreens family right? You are an Army veteran just like me and making conversation and you treat a customer and your fellow Army veteran very rudely? Shame on you! I came back to get Omar's name and you said I threw the product at you? I asked Omar to review the cameras...Don't lie on me to save yourself! The cameras DO NOT LIE. Your face read it all...you were in a bad mood..im sorry not sorry. Thank God Omar the manager intervened and made it peaceful. He was very kind, professional, and what great customer service. What a great asset to Walgreens. Thank you Omar. Im still coming back for my prescription as well. read more

And a recent visit to Walgreens, Russ was extremely helpful to rest in the photo department and we love everything we ordered. Thank you.

Today, June 17 I placed an online pickup order. I wanted to say gratitude to Rus for kindness and willingness to bring my order to my car. Being handiCapable, I sometimes need a little help with bringing my order to my car vs me injuring myself any further. Gratitude again! Tiffany read more

You need more employees like Russ He has great customer service skills and made my experience pleasant.Thank you for doing a great job.

If you can get your prescriptions via Amazon Pharmacy or mail service, just do that. I already started transferring my prescriptions. Lines here have been ridiculously long, always seem to have ab issue, and staff is just burnt out. read more

The drive-through was not busy I was next. The new guy at the window was great took my birthday. Verified me got my meds all of it and then he put it in the little red box so that immediately upon opening the package did not remain in the little red box for it to be retrieved, IT FELL TO THE DIRTY PARKING LOT! The box was in the way the red box so I had to wait a cycle for the teller to move the box up so I could open my door and pick up the medication! Window teller please be aware of how the package goes in the little red box that delivers my medication to my driver side window. read more

I tried getting ahold of the pharmacy to help me with an issue with my prescription that I couldn't fix via the app. I waited on hold for 2 hours, with every 10 minutes or so having a worker pick up & proceed to place me on hold. read more

Walgreens - 2 Hours on hold - Cosmetics & Beauty Supply Near Me - Desert Hot Springs, California

Service needs improvement!! I've been in line for 45 minutes. This is insane , only one in the register and another in the drive thru !!!

I tried to get my prescriptions switched from my pharmacy in Washington to Walgreen's in DHS. Yesterday I was kept on hold for 30 minutes, and today, for 45 minutes. I gave up, without speaking to them. No thank you. read more

Just had my presentation changed to Walgreens. This is the second month in a row where they filled half of my Rxs and I had to come back later because they weren't "due." Five days later I am completely out of one Rx and have now missed three doses. My husband went back to pick them up today and they have no refills on file. This is unacceptable and I'm in pain due to my missing doses of Gabapentin. Not good, Walgreens in DHS!!! read more

This is a good Walgreens with ample parking and friendly staff. The selection was decent; they seemed to have been running low on several items. The nearby shopping center has several places to eat, so this Walgreens is convenient for running errands. read more

Horrible customer in the pharmacy and long lines. They only have a few people behind the counter. Finding a new pharmacy.

The pharmacy from this Walgreens, some other employees are either answering my phone call then hanging up, even though I was waiting in line and I saw the whole thing how they will answer the call and hang up on me five minutes later when I asked, where was my prescription they say they don't have it at the moment they say it takes 20 minutes for them to have my medicine ready. They told me to come back an hour later to come and pick it up. I go pick it up then they tell me they don't have it in stock. I walked to my car when they stopped me and tell me they do have it in stock. I'm over here in pain and they're not taking their job seriously one of the employees of the pharmacy was just sitting there laughing like my pain is a joke to the.. I don't think they're taking their job seriously it was very unprofessional. but after waiting hours, I finally got my medication. read more

If you can get your prescription somewhere else I would 100% choose Vons to save you the trouble. It's been 4 days and every day my dr is sending them the script and no one in the office can seem to find it ? Short staffed, they're not properly training worst pharmacy in the valley!! read more

They have no idea what Customer Service looks like. The Pharmacy staff are very rude and could care less about the health of the people that they are supposed to take care of. This pharmacy has put my health in jeopardy. Because of the lack of intelligence. This the worst Pharmacy I've ever dealt with. I don't recommend Walgreens in Desert Hot Springs. read more

Would give -10 rating. Our prescriptions got switched there when Rite aid closed. Thought they were bad...Walgreens takes the cake for horrible customer service. First time I went there had to wait in line inside for more than 30 minutes. Decided to try the drive thru instead...sat there for 45 minutes...multiple cars backed out of the drive thru and left...as I did. Went there today..drive thru wide open. I thought yay! Nope. Window was blocked with cardboard. Went inside and was informed by a male employee that the pharmacy was closed for lunch? What???? There are so many people working in that pharmacy at one time...why would they all take lunch at the same time. Will be changing to a different pharmacy. Horrible horrible HORRIBLE service. No thanks read more

We hold your medicine for 7 days and then send back. Meanwhile medicine was ready 6 days ago. Go to another pharmacy! Long wait times always. read more

Walgreens - Cosmetics & Beauty Supply Near Me - Desert Hot Springs, California

The lady at the check out stand, Sabrina was her name, she was SLEEPING when I walked up. Then when a product that I was buying didn't have a bar code all she said was "well I can't scan it if there's no bar code sweetie" like it was my fault the product was missing a bar code??? So I walked back to get a similar product for her to scan and apperently was taking too long because she made a comment to my sister, who was still waiting at the checkout stand, "come on lady" and rolled her eyes. I understand the DHS is not a well manicured area and is low income, but Walgreens should still teach their employees the basic customer service etiquette. read more

Always had a pleasant experience with Walgreens from photo services to purchasing prescriptions to taking vaccines to buying incidentals and personal hygiene products , I've never had anything but great interactions with employees assisting me and being friendly and exhibiting excellent customer service. I love my DHS Walgreens! read more

Victoria the store manager is so lovely, professional, efficient and helpful. She makes this Walgreens shine and they are so lucky to have her!! Thank you so much Victoria and Shine on read more

Walgreens in DHS has gone from bad to worse. I went in yesterday for some medicine & there was a line of approximately 8 people. No big deal, I'll wait. There were customers ringing for assistance at the beauty supply and at the photography section and the cashier kept yelling across the way "I'll be right with you, I'm the only one on the floor". Although it was not her fault because I think she did a great job keeping her composure while customers were giving her a hard time. Management needs to step up and make some major changes. How do you only have 1 employee on the floor??? I heard her say that everyone had called off & someone was at lunch. Next time I'll definitely drive to Rite Aid for some over the counter medication. read more

By far the worst business in Desert Hot Springs Ca When I moved here in 2017 I had my doctor send my prescriptions here. Despite multiple to direct my prescriptions elsewhere, my medical plan keeps sending it here. Not once in 7 1/2 years has this pharmacy completely filled my prescriptions. Always making minimum 2 trips. I've currently waiting 5 days for my Diabetes medicine ( Jardiance and Insulin pen. Absolutely ridiculous to only have a 5 day supply of Jardiance on hand inside a Brick and mortar pharmacy. During the pandemic I attempted on multiple occasions to use Western Union through this location but for 2 years the 2 Kiosk terminals were inoperable! This is a Billion $Dollar corporation run like a mom & pop country store in a 2nd world country! read more

Well, I have used Walgreens for a while and it has slowly gone downhill. Yesterday's was the straw that broke the camels back. My primary doctor called in a Rx at about 9:00 am. I got a voicemail at about 10:15 saying that they had to confirm the Rx with my primary doctor. I called the pharmacy and was told that the Rx would be ready in 90 minutes. I went to pickup the Rx 3 hours later, after waiting in line for about 30 minutes I was told it would be later that it would be ready. When I got upset and questioned what the hell was going on they said it would be ready in 5 minutes and it was. I will now start the process of moving all Rx to online pharmacy. Do yourself a favor and don't use Walgreens in Desert Hot Springs. read more

It took me an hour to get my covid booster shot here today and same as my flu shot the other month, they're gonna keep u waiting and they don't follow the scheduled time. So please if ur planning to get ur shot here I would say be early as u can..... or go to somewhere else. I wish they prioritize senior citizens and disabled people.. read more

I've never seen a store that needed to be completely restaffed as bad as this one does. Just shop anywhere else... read more

Worst pharmacy ever So slow Hardly answer phones They're sleeping because once they Received order from another clinic they take own sweet time to fill up prescriptions They need to shut down Pathetic very poor service I won't go there anymore read more

The Walgreens itself is fine--big selection, ample parking--but I feel terrible for the people working the front desk here. At 6pm on a weeknight, which is usually prime time for shopping, there was one person manning the front check-out area. There were literally twenty people in line, and she was doing the best she could, but it was pretty horrible for her. Apparently, she'd called for backup, but no one answered. I got the feeling this was a regular occurrence at this store. Tl/dr: Walgreens has what you need, but be prepared to wait. read more

Erika from the pharmacy was so helpful,kind and caring. I really appreciate her! You can tell she is so compassionate for her patients.

This review is about the very rude old lady Sally working the register. A poor young mother was trying to use a coupon for diapers and needed to split her stuff into 2 different transactions and this old lady was so rude to her it made me uncomfortable. She was yelling at the young mother telling her she was backing up the line even though I was the only one in line and was in no rush. I've have seen the women treat people very badly on a few different visits it this time I was left upset she treated her so badly. Your management needs to address the way she treats people it unacceptable to treat customers that way! I will never return here again I already stopped using the pharmacy and now I will not shop here for any other needs I'll take my business to rite aid as everyone else should. Sally should be fired and should've been a long time ago she hurts your business! read more

What can I say? Good help is hard to find. Came here for a COVID-19 shot. The staff was very disorganized; almost like they had never done this before. The staff will let you stand there at the window and not acknowledge your presence; lack of customer service. But the icing on the cake, their restrooms are closed for customers. Where shall I pee? Pants? Cosmetic area? read more