The pharmacist who helped me was very rude. I called prior to ask if they have sudafed available because I have Otitis Media and lost most of my hearing in both ears. When asking how much the product is, she said "I don't know, find out yourself." And I told her I just want to know the price before coming in to buy it tonight. She said it's $7, and I need to be of age and have a drivers license, before I could answer, she hung up on me.
My husband, son, and I, arrive, and the same pharmacist who I spoke to on the phone was the one who helped me. She was standing talking to a staff member and glancing at myself and my family for about 2 minutes before focusing her attention on us to help us. When I approached, I let her know I have very little hearing due to my ear infections, and the doctor had told me I can go to my pharmacy to buy sudafed over the counter through a pharmacist. She immediately says, repeatedly, "Your the one I spoke to one the phone earlier huh." I said yes, and she went to grab the medicine, but she didn't let me choose which medicine I wanted. My husband jumped in and asked her to grab the 12 hour relief sudafed, instead of grabbing it, she grabbed he knock off brand sudafed which wasn't the 12 hour relief. My husband said "no, she needs the 12 hour one. She hasn't been able to hear for 4 days now, the 12 hour one will work best." The pharmacist grabbed it and brought it to the register. I gave her my drivers license, and immediately she said "I can't sell this to you. Your address on your drivers license doesn't match the address we have on file." I said to her "that's weird, because I've never had a problem buying prescriptions here with having my address different from what's on file here. My address is changed through the DMV, and nothing states I need a new drivers license every time I change my address. My address is ________." And she said "No your address on your drivers license needs to match what we have in the system, and it doesn't match." I told her "I've been coming here for 10 years, my address on my drivers license is about 10 years old, I've moved at least 6 times within those 10 years. The address you have on file is ____ because when I lost my baby last year and came here to get my prescription, I had changed it to my new address that I'm still currently living at. I don't understand the problem here, I've shown my drivers license many many times despite my address not matching the system from my drivers license, usually the pharmacist asks me to confirm my address to prove it's me. I'm telling you my address but your fighting me on it." The lady the scans my ID and says she needs additional Identification to prove I'm really 27 and to prove my address, she accused me of having a "fake" drivers license... at that point, I was fed up. I asked to speak to her manager. She put down my drivers license and scanned the sudafed, which by the way wasn't $7, it was $14.99, $16.17 after tax... but I gave her my cash, she held onto my cash and was acting confused on why I hadn't paid through the card machine. I told her "I gave you cash, your holding the money." Another girl (pharmacist) came up to her and started talking to the pharmacist helping me, all while I was standing there still waiting for my change, the pharmacist continued to talk to the employee without putting through the transaction. The employee asked "is there a problem." And the pharmacist who was helping me said "yeah this bitch is giving problems." That was extremely offensive! I'm still in shock of what I heard her say!!! And IN FRONT OF MY 4 YEAR OLD CHILD!!!!
After about 3 minutes of holding the money I gave the pharmacist, she finally gives me my change. She threw my sudafed into the bag, rough handling it, and threw my receipt into the bag and shoved the bag at me. I asked her what her name is, and she ignored me and called for the next customer.
I will be calling at Manager or Corporate tomorrow morning because I have NEVER been treated like this by anyone in the customer service industry. I have worked in customer service myself for 12 years, and have never treated a customer or guest the way this woman treated me. I felt very unwelcome, treated with complete disrespect, she called me a fowl name, rough housing the bag and shoving it at me, and giving me a hard time over something that I've never had a problem with before, and most of all, being SO RUDE TO ME IN FRONT OF MY CHILD..
Again, I have been going to this pharmacy for 10 years and NEVER had issues. But this girl was a BAD APPLE!!!!!!
I know now, to never go there at night read more