I really love how the Walgreens staff at this location really show they care- when they say words like take care and I hope you feel better- I really do think that they mean it especially when you're in line to pick up a prescription and or if you're in the drive-through to take care of your needs -- The staff say I hope you feel better/ take care it's really heartfelt especially if you're there to something of comfort is really is really nice for these ladies and is usually ladies at the drive-through window -- Staff take care of me every time I need to come in to get something and when I can't come inside it's really nice to be able to get service and information that's imperative through just by being in my vehicle in the drive-through -- I wanna extend a tremendous thank you to the entire staff at this Walgreens location read more

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This location is horrible for curb side pickup. I placed an order yesterday and it was supposed to be ready at 9:00 am today. I went up to the store at 12:00pm because the app said it is still in progress. The manger said the system was down and the phones were not working that day. As I was leaving the parking lot he canceled the order through text message. I called the store and he picked up... I said, I thought your system was down and the phone was not working. He asked if I though he was lying, I said yes and then he hung up the phone in my face. I started to call back but I just went home. read more

After an office visit the morning of 12/13 with an Oncologist I attempted to pick up a refill prescription for Letrolozle. The doctor's office advised that they would call in or electronically transmit a refill prescription for Letrolozle to the Walgreen's Pharmacy at 5950 Stage Road. I waited several hours after leaving the doctor's office on Friday 12/13 to attempt to pickup Letrozole. The afternoon of 12/13 I dropped off a hard copy prescription for another drug which is a controlled substance inside the Walgreen's at the Pharmacy counter. 2 female Walgreen's pharmacy employees advised that the earliest possible pickup date for the controlled substance was 12/24. After a brief discussion with these 2 female Walgreen's employee's about the controlled substance's pick up date of 12/24 I was told that the controlled substance could be picked up on 12/23 due to the holiday. I was also told that the Insurance Company would not approve payment for the Letrozole until Sunday 12/15. Sometime Saturday 12/14 the patient received a phone call from a female employee at Walgreen's 5950 Stage Road advising that "due to an insurance company delay" that it would be 12/21 before one of her prescription's could be picked up. Via the drive through window the patient and I attempted to pick up Letrolozle on Monday 12/16 and were told that Walgreens had not received the refill prescription from the Doctor's office & they had no record of my Friday 12/13 attempt to pickup the prescription. I spent at least 30 minutes explaining the above to various Walgreens Pharmacy employees. Eventually Dr. Coach from Walgreen's was speaking to me via the audio box at the Drive Through window. Since it was after 5 PM, Dr. Coach offered 3 Letrozole tablets until the Doctor's Office could be contacted today (12/17) and the refill request could be obtained from the Doctor's Office. Dr. Coach asked me to pull over and he would bring the 3 Letrozole tablets out to us. When he did not know the color or make of the automobile the patient and I were in, I advised that I would wait right there in the Drive Through lane. We received the 3 Letrozole tablets at least 30 minutes after attempting to pick up the entire refill. Once I returned the patient to her home I was able to determine that Walgreen's at 5950 Stage Road had filled a Letrozole prescription for the patient on 6/23/19 for 90 tablets and on 9/21/19 for 60 tablets. By my calculations all of the patient's Letrozole tablets were used by 11/19/19. I called 901-377-0940 and spoke with Dr. Coach to review the Letrozole information on file with Walgreens for this patient. I complained to him that Walgreen's told me on 12/13 that Letrozole could be picked up on 12/15 and the Insurance Company was to blame. I also complained that on 12/16 Walgreen's blamed the Doctor's Office for not sending the refill request for Letrozole. Walgreen's attempted to blame me for the delay in filling the patient's Letrozole prescription by noting that the patient also takes Lexipro. At least 2 Walgreen's Pharmacy employees told me that I probably confused Lexipro with Letrozole. For the record I did not ask for Lexipro on 12/13 or 12/16. The patient last picked up Lexipro (90 tablets) in Nov 2019. Dr. Coach advised that he is not the "regular" Pharmacist for 5950 Stage Road and that he would leave a note for the Pharmacist who is working today beginning at 9 AM to contact the doctor's office 1st thing this AM and then call me to let me know that this issue is resolved. It is now 11:45 AM and I have not received this call. In November 2019 the patient experienced a several day delay in obtaining the Control Substance refill. The hard copy prescription dropped off by me at this Walgreen's on 11/15 was "lost" and magically found after several phone calls and much stress. This incident of a lost hard copy prescription was blamed on "not having the regular staff" on duty the day the prescription was to be available for pick up. The patient is not able to drive and I live on the other side of Memphis. I also am frequently out of town. The patient has 2 neighbors/friends who are occasionally able to pick up her prescriptions. I assure Walgreen's Pharmacy at 5950 Stage Road that I will continue to complain via any available outlet. I will not apologize for asking all employees whether regular or fill in at this pharmacy to do their job. I do not apologize for asking this pharmacy to assure that all pharmacy employees know the proper procedures for storing hard copy prescriptions and that they know how to access patient prescription history in "the system". Certainly these 2 instances of delayed receipt of medication required by a cancer patient indicate a failure of training and adherence to Best Practices. read more

The workers are always nice and helpful here. It's weird that they aren't busier than they are. This store is a ghost town. Lol

Worst pharmacy ever. There is a problem every month with my prescription. Same prescription every month, how hard can it be. It has always been their error. They never take responsibility and say they are sorry. It's always, "I think what happened was"......Done read more

This review reflects my pharmacy experience, not my retail experience. I go to pick up a prescription this evening and am told that they can't fill it until tomorrow. I ask why, because if it's a supply issue I'll just check a different location. The tech, Shannon, tells me that my insurance can't be billed until tomorrow. I have her check the price for cash and am told it is $17 without insurance and $1.55 with my insurance. I need the prescription now so I tell her I'll just pay cash. She proceeds to tell me they still can't get it ready for right now. Frustrated, I leave. A little later, as I pondered what she said about my insurance, I realize something doesn't sound right. I call the pharmacy and tell them there shouldn't be an issue with my insurance and ask for an explanation of what I was told earlier. I am then told there is no issue (which at this point I already knew) and they don't know why I was told that when I came in and that the price is $1.55 if I would like them to fill it. I say yes, I'll come now. She tells me to wait at least an hour because it's Saturday and she's busy. I wait. I drive up there again to pick it up and when it's time to pay, Shannon tells me the price is suddenly $4.58. Annoyed, I hand over my credit card but ask why the price has tripled since earlier in the day. She says she look into it, disappears momentarily and then returns to tell me that she isn't sure why I thought it was $1.55 because it's definitely $4.58. I am sick of wasting my time and don't want to keep wasting it over $3 so I just pay but I'm done with Walgreens now. Either they are poorly trained or they are lazy but either way I'm done. read more