Scheduled a vaccine. The pharmacist was very caring and had my vaccine history printout ready for us to review. Made the recomedations on those I may have missed. The service was a seamless experience with scheduling in the app, filling out my info on the app, wait time and overall customer health focused care. Excellent care! read more

4400 W. Green Oaks Even though you make an appointment on-line, you have to provide the same information once you get there. I've been a customer at this location since it opened. Still they want the information repeated over and over. Today they expected me to use a QR code and fill out several forms using my phone. You know how hard this is? All businesses should be making processes easier not harder. Mandi, who eventually helped me was great. So was the tech who gave the shot. read more

This store has the worst customer service I've ever experienced. I​ stood at the cosmetic case for 5 minutes while there were three women standing behind the counter. The intercom came on four times to alert them that I was standing there waiting and they just continued to ignore me. I even had one of them walk right by me and go do something else. It wasn't until a manager asked her if she had the keys and if she was going to unlock the case for me that she actually did anything. The pharmacy here is also terrible. One of the pharmacists who works overnight is a complete moron. I am not even sure how he got a degree because he cannot figure out anything. If you have to use this Walgreens just be prepared that things are probably going to get messed up and you're probably going to get really frustrated. read more

I would give zero stars if that was an option. the pharmacy at this Walgreens will have you in tears. no one is on the same page and they will give you a different answer every time. hold time is ten plus minutes and they outsource their prescriptions to be filled. Walgreens has always been terrible. why are they still open? read more

Common meds frequently out of stock and delayed; app is down a LOT. One pharmacy clerk at my neighborhood location is always snippy and rude. Rx delivery is chaos, especially since they started using Uber delivery. read more

I love my local Walgreens location always efficient, always helpful, and always well staffed by quality employees. Not this location, what a bunch of useless tards. Shop elsewhere, fill prescriptions elsewhere, stay the hell away from this location; just complete ass- hattery in the pharmacy department. Spent close to 45 minutes trying to call about a prescription delay that they messed up. after being given the runaround and told that it was my local Walgreens location's fault (it wasn't big surprise) please stop taking my calls (they never answered the second phone call and I spent the time constantly recalling after they would keep hanging up both during my hold and mid conversation). At first I thought my phone was dropping calls but no they were hanging up and then and during my customer service evaluation questionnaire. Head pharmacist if you're reading this, you're a lazy-ass. read more

Walgreens - The Walgreens location in question with address visible. - Drugstores Near Me - Arlington, Texas

I had prescriptions that needed to be switched to another pharmacy due to Walgreens not accepting my insurance. I have called a few times waited on hold and the employees here just pick up, they don't say anything and place u back on hold. No one ever comes to the phone and then u get hung up on. This just happens over and over. Definitely not how u run a pharmacy. People are calling for a reason. If ur understaffed then there should be a call center to divert calls to etc. very disappointing as I'm A long time customer of Walgreens. read more

They don't pick up the phone in the Pharmacy. This is my second time calling them to see if they have a medication I need the first time sat on hold for 15 minutes, they picked up the phone and hung up on my. I am not on my 2nd call and 25 minutes in they have picked up the phone at least 10 time and put me back on hold without saying a word. I guess they don't want peoples business. read more

I have never been greeted as I enter this location -- never! The staff in the pharmacy is much more respectful. The cashiers up front need some training in customer service skills. I am in here every week and not once have i been greeted. read more

Wow. I went through the drive though to pick a prescription for my mom. It normally cost $50. When I told the woman who I was picking it up for she said the told would be $80. The woman, Kristen, said that she would look to see if there was a better price. After waiting for only 2 minutes, Kristen came back with a price of $25! I was very surprised. Thank you Kristen and Walgreens for putting people before the almighty dollar. I am very grateful :) read more

Customer service has totally taken a nose dive! I've been coming here for years and lately it's just a beat down. Poor management, discourteous, unhelpful staff. Very disappointing. Will be taking my business elsewhere. Stood in line at the pharmacy for over 20 minutes with a huge line formed behind me. 1 lady working the register. No call for back up, nothing. Finally gave up and put my items on a shelf and left. Walk out and see other staff sitting around up front and one on a smoke break out front.. Seriously?! Don't waste your time or money at this location. read more

I called the pharmacy to check on my RX that I have been waiting on for 16 days. They told me 3 different reasons why it was not ready. On the phone today the lady there at 4pm was the rudest person ever. when I told her that the other lady that works there said she would put a rush on it this lady responded "well I am not her" and we will get to it. I then told her she was very rude and I will be switching to CVS her response was "well you just go do that then " I switched this was last straw along with the slow service and bad attitudes. read more

This pharmacy has declined to a dangerous level over the last few years in my opinion. There is a huge turnover in staff. The pharmacy is very busy and rather than managing the volume they resorted to "central supply", a third party, to automate and supply the drugs, and an off-site call center. We have experienced wrong prescriptions received and more recently not receiving prescriptions they say we received. Terrible service. read more

I would avoid this store. My brother's cardiologist prescribed him Ivermectin and first of all it's very hard to get because of big Pharma and Democrats they do not want you to take anything that works especially a cheap drug. They would rather keep you sick but that's a different story. Anyway and this is the only Walgreens out of all of them that did this they let a libertar jump in the middle of the deal and say she wasn't going to let him have it for that. He says excuse me if I'm going to take the advice of a cardiologist over a libertarian Walgreens Clerk. He's got inflammation in the brain he needed it and they would not give it. For the record we know someone that works at Pfizer Medical they said under no circumstances take that new antiviral horse pill it will actually jeopardize your immune system. Our very young government invested in this Corona that was used on us and now they're trying to keep us sick with overpriced drugs that do not work and they know it. This is the only one of the Walgreens that led a Libertarian clerk dictate something over what a doctor prescribed. I would avoid dislocation don't give them your business. read more

Ok. I use fentanyl patches due to cancer. My normal pharmacy is Albertsons. I went today to fill that script and they were short. The young man behind the counter called over to walgreens to be sure they had them and had my dr transfer the script. I went to handle other errands and went to Walgreens to get my script. After a long wait I was told they only had 1 of the 2 boxes I needed. This is after they told Albertsons they had them. It is now 4 pm and we have to scramble to try to get my dr on the phone. The people working there we're rude and don't seem to be able to count to two!!! I will NEVER get a script filled there EVER!!! read more

I was just sure I had strep throat last week. I called my doctor and she couldn't get me in. I remembered Walgreens had just put in a clinic. I arrived at the Walgreens, put my information in the sign up computer and was in to see the nurse practitioner within 10 minutes. They nurse practitioner was awesome. Very friendly and empathetic. They were able to give me a strep test right there and it only took 9 minutes for the results. She spent that time taking my vitals. The exam rooms are very clean and organized. The staff is professional and efficient. This is definitely a place to go if you need a quick medical issue solved. They took my insurance so my copay was only $5 but a cash visit they told me runs about $80 and that's sure a lot cheaper than CareNow. read more

I simply asked the checkout associate if she cleans the pad where customers swipe or insert card. She said she did. Someone had just used it before I checked out and she did not clean it.I asked when. She stated that she does it at the end of her line. I asked not after every customer that uses it? "No" was her response When my transaction was complete she uncustomer service friendly placed my receipt in the white sack and didn't say thank you. Just clean the pad after every customer uses it. Wouldn't you want your eatery to clean tables after usage? Covid and the flu are real read more

For a drug store this Walgreens has what you need. It is a nice new store off of I20 in Arlington. The service was friendly, and store is clean. The Pharmacy was slow which seems to be a normal thing at all drug stores. And the pharmacy always seems shorthanded and not real friendly. I guess it is because they are always busy. I mainly only buy birthday cards at Walgreens. But they do have just about anything you may need. Or want. read more

Love the auto refills and the express pay options available on the App. I use the Walgreen's yearly plan to save on my prescriptions. The employees in the pharmacy areas are friendly and helpful in finding particular items or to recommend OTC choices. I'm always pleased with the photos I have enlarged using the website for easy pickup. read more

They would be more organized if my 8 year old were in charge. Doctor called in Rx, I show up next day and they have no sign of it. I call doctor. He calls Walgreens and it turns out they had written my name and number down wrong. I try again and no sign of it again. I talk to pharmacist. No record of my Rx. I call doctor again and he calls them again. I show up later and they have it but it's not ready yet. I have to wait holding my baby. read more

I've never written a review about store pricing before but HOLY CR-! Went to get a 3 pack of FRP tests and they charge $22 and some change while everyone else charges around $12? WTH Walgreens price gouge much? read more

The customer service at the pharmacy has never been good, but it has continued to get worse. It appears that the manager of the store keeps the pharmacy chronically understaffed. I give the manager an F for failure. After the horrible service today, I am tired of continually dealing with the horrible customer service and will begin using a different pharmacy. read more

This pharmacy sucks! The last 10 prescription refills they have either not done correctly or have not told me there is a delay. There is always a long line and the manager cannot properly staff the registers. Terrible all around. This location is terrible!!!! read more

Walgreens is my favorite drug store and I frequent it quite often. This Walgreens location looks like the Walgreens of the future. It's a new store and not only is it spacious, it is beautiful inside. Employees are friendly, helpful, and greet you when you walk in the store or into their personal space. This store is run the way all retail stores should be, which is customer centered. read more

Walgreens - Interior of store - Drugstores Near Me - Arlington, Texas

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The location is always super busy so be prepared. Other than the high traffic the staff is amazing. They go out of their way to help you.

This pharmacy used to be top notch. In the past few months, the service has slipped away considerably. When the pharmacy does not have your prescription available, they offer to call surrounding stores to find it for yiu, which is very considerate....until the pharma ist hwrself makes those calls while remaining at the front counter and speaks loudly on the phone naming your prescription! What ever happened to PRIVACY?!?! There are 2 excellent pharmacy techs that appear to do the majority of the work, and they do it with a smile on their face and deliver superior customer service. The remaining techs have a poor attitude and gossip behind the counter while you wait over an hour for the Rx they told you would take 15 minutes. I in no way think that working in a pharmacy is an easy job that can be done while on autopilot, and you can see some patients be extremely rude to the pharmacy associates, which is unfortunate; however, that does not mean there is an excuse for the poor service here. I really hope this pharmacy can get back on track to the way it used to be! read more

I went into this location last night to pick up prescriptions at the pharmacy for an older lady and the black lady Ashley that works there couldn't have been more rude or unprofessional. I mean her job is literally to help people, especially the sick and elderly. I was there for a 73yr old lady who just spent 5hrs at the dentist having surgery. I'm sorry I didn't understand the medical terminology, what I was picking up or anything about the insurance stuff. She didn't need to be so disrespectful by rolling her eyes in an obvious manner, her condescending tone or irritated behavior. Not to mention, she rudely told me to call the lady about a prescription that wasn't covered by insurance. It was all confusing. The lady asked me to hand Ashley the phone to speak with her and Ashley's amazing response was, "Put her on speaker phone. I'm not touching that phone." It took everything in me to not say anything or cause a scene. I should've told the Dr. but I was too upset so I just left. Ashley definitely shouldn't be dealing with customers with that extremely shitty attitude. And honestly, she might want to rethink her career choice. No one with that kind of attitude should ever be in an industry that's centered around customer service. Why would anyone ever want to get help from her?!?! read more

DO NOT COME HERE. on 6/24/2020 -- they closed the store for "sanitation" due to an employee testing positive for Covid. and were back open later that day. no way they got that place clean in a few hours. BEWARE!! read more

Love the Staff at Green Oaks and Kelly Elliott.Great Posse' led by Han. Always so friendly- Burgundy and Jill. Thanks for your patience and your kindness always read more

The clinic is has HORRIBLE customer service. I checked in on the kiosk 10 mins before appt and waited 20 mins until the Nurse Practitioner came out to tell me she was going on her lunch break and couldn't see me. Apparently the kiosk didn't sign me in correctly. She refused to see me even though I had been sitting there for almost 30 mins. Called the manager but the clinic is a separate entity and he couldn't do anything. read more

This Walgreens pharmacy is short staffed. It's flu season, it happens every year and they still don't staff appropriately. A line of over 11-15 people, one cashier, one pharmacist. I came last week for my son's prescription and it took an hour to get a RX. Tonight, getting my own RX, it's the same deal. Insanely mismanaged. read more

The pharmacy at this Walgreens is horrible!!! They are rude and give you the run around and never are helpful

I hate to leave such a poor review. I had a 3:10 appointment in the clinic and was five minutes late. The appointment is canceled. Such a disappointment. I'm leaving the review so that people are aware that there is no margain, and you must be on time to this (in)convenient clinic. read more

Pharmacy is an Endless wait time no matter inside or drive thru, daytime or nighttime, early morning, middle of afternoon or late night, totally unacceptable, I will shop another location or even another CVS. read more

I have to agree with previous posters about the pharmacy at this particular Walgreens. Incredibly short-staffed, slow, and not excelling in customer service. After my fiancé was discharged from the hospital, it was necessary to get his pain medicine quickly. The employee that took the scripts said they would be done in about 15 minutes. I ended up waiting an hour, with a screaming baby, in order for them to fill nausea medicine & pain medicine. Never will go back to this pharmacy again. read more

This is the absolute worst pharmacy I've ever been to. The pharmacist here barely speaks English. When I gave him my insurance card, he tried to fight me and tell me that it wasn't an insurance card. He was being lazy and didn't even want to call the insurance company. This man is LAZY! When he did finally call, he came back to tell me "it was my insurance and that they would cover it". This man should be fired. I saw him do that to multiple people. I will never ever go to a Walgreens again. They've lost all my business off of this one lazy man. read more

C'mon Walgreens! You have 10-15 employees staffing your convenience store business but only 2 people working the pharmacy? We gave up on the drive thru to only find a line 5 people deep and a full waiting area. I guess you are phasing out your pharmacy business at this location and building your profits on cherry slushies and shampoo. read more

This review is for the Clinic. My son and husband were seen on a Sunday by a provider. My husband was seen first, he was tested for the flu and it came back negative. My son was seen right after, the provider decided that since my husband tested negative for flu, she wasn't going to test my son. Come Wednesday my son isn't doing better. I took him to his actual doctor. He was tested for the flu, which came back positive and he was also diagnosed with pneumonia. I called their customer service to provide feedback on this matter. I received a call from the market manager which in my honest opinion was a waste of my time. I told her that each patient is different and should be treated as such. My son's illness could have been much shorter if he would have been properly examined and for damn sure it wouldn't have progressed to pneumonia. All she said was that we still had to pay for the visit, glad to hear that my son is doing ok. Please beware if you ever decide to visit this clinic. The provider that attended us is incompetent and unorganized. It took her 10 minutes to realize that she had called my son's name instead of the patient that had checked in and had an appointment before us. To top if off she saved my insurance and ID under that person's record. read more

This place sucks bad!!! They tell to wait 15minutes for your prescription and ends up being 45 minutes!

After waiting over 40 minutes in the drive thru to get a prescription I was told to drive to the back of the line because they needed another minute or two. There were 6 cars in the line. I have never been to a more poorly run pharmacy. You wait at least an hour for any prescription or refill. read more