Wonderful hotel with an amazing view. We went here in the pre-Christmas period - actually hoping to…read morespend a few days in the snow - and were happily surprised by the friendly hotel staff and fabulous food. The spa area offered many possibilities to spend time, so that we almost forgot about the snow we had hoped for. The rooms have recently been renovated and are very classy and chic. Definitely worth a visit.

The worst service in gstaad. The rooms are outdated, the beds are just two twin beds pushed…read moretogether (they have no double beds in their entire hotel regardless of what the booking says). There is always only one server in the restaurant at a time. You will wait 20 minutes to even get a menu. Then another 45 to get your food. Do not stay here if you can avoid it! Stay at the palace, or the Alpena. There are not any actual key cards, the keys are actual keys on very large wood blocks. The outdated style would be charming if the service wasn't so horrifically bad. They are shutting down anyways, but they are putting little to no effort into maintenance and service because of it.

We love this hotel , and all the staff are incredibly helpful and professional, rooms are great…read morewith amazing views and the food was excellent, if you are going to Le Rosey summer camp in Gstaad , this hotel will be very convenient.

Hotel reservation staff is incredibly rude. We booked a "quadruple room" online, being led to…read morebelieve it would have 4 beds. But after we booked, the email confirmation clarification said it was actually 2 "rooms" "1 bed"!! The kids would need to sleep on a shared pull out couch. When i called to cancel immediately after making the reservation online, they said their cancellation policy charges 100%! Reservation staff completely unresponsive and pretends to not understand English. I highly discourage anyone looking to stay here to look elsewhere.

The worst hotel, period!!! DO NOT STAY HERE!!! It's absolutely run down and this has been the worst…read moreexperience. The elevator buttons do not work. Even after standing trying to get the button to light up for the elevator to come, it never worked! This isn't supposed to be difficult for God's sake. I told the staff. They blew it off as if I needed to "learn" how to do it. What bull you know what. The room, oh my god! For one, there is a door stopper which is ALWAYS in the way of you walking. It's big and is impossible NOT to hit it with your foot, which I inevitably did. Not fun! The bathroom - the handle literally came off!!! I'm serious! You could NOT close the bathroom door! Just stay away from this dump, it's garbage from entrance to exit!

Very good spot to set have some lunch or dinner with the very beautiful view. Food and service was…read moregreat.

Location is perfect, hotel is clean and rooms are spacious. We had a theory floor kind room with a…read morenice little balcony with a view of the mountains and a peekaboo view of the park. AC was great. Wood floors so you may hear neighbors above you if you're not on the top floor. Front desk was pretty serious but generally helpful. Would stay here again. Hotel restaurant seemed busy but we didn't get to try. Located next to a massive souvenir shop and 7 minute walk to Interlaken Ost train station, 10 minute walk to Interlaken West train and 5 mins to Harder Klum train station.

Great location around 10 mins walk from train station and groceries. There are many restaurant and…read moreshops around here, which is pretty much center of town. We stayed in Rm 181, which is probably the best one in the hotel if only for the fact that it's in the highest floor of the newer building, with balcony looking straight out at the church, shops, and Jungfrau mountains. Room looks exactly as advertised. Bathroom is small but well appointed. Front desk was pleasant. Our room wasn't ready at 11 am (check-in is at 3 pm), but they held our luggage for us while we looked around.

AMAZING view of the waterfalls, such good service cant even describe, the rooms are beautiful and…read moreclean, and the free, included breakfast was super. This hotel has a game room, outdoor seating space, a picnic room for you to cook/ refridgerate food, or just a nice pizza night with your friends. Also, free chocolat+ holunderblüte!

We really enjoyed staying at this hotel. So we booked one of their attic rooms and then panicked a…read morelittle because shortly before the trip they sent a warning email about the room.... Ha! It basically said the room was up a bunch of stairs and also has no air conditioning, but it was pretty much the only affordable option so we risked it. I really loved the attic room! The weather was perfect for staying there (cloudy, drizzly, cool.... Not so good for seeing the sites, but you know). The window overlooked the street, which was great. The beds were comfy. The shared bath and shower were tiny but you could see a waterfall out the small window... so cool! Also, the breakfast was huge and delicious. The property had lots of nice communal spaces and had tea and coffee available all day. I really liked staying here!

My wife and I stayed there January 28th through February 4th room 411. Excellent staff, beautiful…read moreroom, great food.

I will start off by saying that my husband and I did not have any reservations before deciding on…read morethis establishment in the relatively quiet mountain village of Wengen. We were simply hungry tourists walking around trying to find dinner at a time that some may deem, "late-night" in Wengen. We walked into the hotel restaurant and were told that we need to go to the bar and wait until a table is ready... understandable, and not a slight in any respect. It is a small town, and we made no reservations. We are directed to the bar where we order a Pinot Grigio and get a merlot instead - that's okay, luckily we are both okay with red wine. Shortly thereafter we are seated and scolded by the manager (wearing an out-of-season-white blazer and dark denim jeans) for not making advance reservations. We were informed that it's rude to just walk in and expect a table in Wengen at this hour (8:30pm/20:30) We need to make reservations in advance in this village. Yes, we know, thank you for the public scalding... We then order a three-course meal consisting of salad bar, main course, and dessert. Among the two plates offered at the salad bar are a "large" and a "small." My husband and I, along with a pair of fellow tourists from the UK, erroneously selected the "large" and were promptly reprimanded in a public fashion by the management. Needless to say, we passed on the salads and ate only the main course. We asked to forgot the desert and take the check...and were then presented with the full amount of the three-course dinner with the check. These interactions all felt very awkward, rude, and we will not return to this restaurant...the waiter did his best, but the "manager" (out-of-season-white suit coat and denim) initiated all of the awkward and rude interaction. We told our concerns to his face and he then ran off like a little baby-child and was never to be seen again...he literally disappeared like Casper. Baby Yoda is more mature than him. Baby Yoda is also cuter. Baby Yoda would also NEVER wear a white blazer with dark denim in the dead of winter. We are such laid-back travelers...we've been all over Europe, Asia, and North/South America...For us to feel the need to write a review is EPIC and should be read. Again, he was wearing an out-of-season-white blazer and dark jeans, managing an "upscale" hotel restaurant. Jkm

We stayed in this lovely hotel in Lauterbrunnen in early March. The rooms were charming and unique,…read moreso unlike the large chain hotels. It was clean and the bedding was SO comfortable! Our room had a good sized balcony with table and chair and absolutely breathtaking views of the mountains. The location is excellent, just a few minutes walk to the train station as well as the gondola to ride up the mountain. Also close to shopping at three coop store. Breakfast was included and was excellent. Coffee and tea available 24/7 in the lobby. Staff super helpful. Would definitely stay again!

Loved our stay at this property in Lauterbrunnen. Not sure how/why, but we ended up with the 007…read more(James Bond) suite. Smelled faintly of cigarette smoke (rooms are non-smoking, but they allow smoking on the balconies), but I just kept the window open and that helped. The room was clean and spacious with a beautiful view of the falls. Usually we don't like to eat at the hotels where we stay (unless we have to), but the restaurant here was top notch. Liked it so much we ate there 2 of the three nights we were in town. I had the deer both nights, absolutely scrumptious). Their pizzas seem popular, though we did not have one. Super conveniently located across the street from the train station and next to the cable car up to Murren and next to the Coop Grocery (easy to pick up snacks or a bottle of wine). Not for the faint of heart, though. Dragging our bags up the hill to the property was a job - thankfully we were up to it, but if you're booking keep your fitness level in mind (or maybe the hotel offers some sort of help? I didn't ask.) I would definitely recommend staying here. If ever back in Lauterbrunnen, I would stay again.

Hard to review but I'll try. It's a mixed bag. The room with the balcony has great views…read more Fantastic. The beds and the bathroom are so-so. The free breakfast is cold but okay. The carrot - ginger soup was ok but was too salty and needed an acid. The fresh salad was okay but swimming in salad dressing. The pesto Rosti potatoes weren't crispy and were kind of oily. Rick Steves recommended so we stayed.

Cozy hotel close to the train station (5-minute walk) with a great Staubbach falls view. Staff were…read morefriendly and food was good, a bit on the salty side for our taste. The hotel restaurant gets packed so a reservation is recommended. We stayed for 5 days because it was most central to the places we wanted to visit (Grindelwald, Gimmewald, Interlaken, Murren, Iseltwald, Jungfraujoch, Lauterbrunnen). Free breakfast for our whole stay. Also close to COOP (local department store). Con: no elevator, only stairs. Overall: great experience!