*** Initial Review *** The one star is only for Dr…read more Khoudary's bedside manner. I was referred there for high PSA and have now finished the antibiotics I was prescribed as a first step to see if that lowers the PSA. I was on the same antibiotic in the spring for sinus infection and know it will have no effect but I agreed to it only because of Dr. Khoudary's method and style. I have a followup appointment to discuss the PSA results which I know will not be any different and I have made three calls in one day leaving messages trying to go ahead and schedule the biopsy that he told me would be the next step but instead I get argumentative staff and I get no return phone calls from two voice messages and it is apparent that only the doctor himself understands how to treat a patient with respect and what customer service is about. I am seriously considering going elsewhere that has better reviews as this practice's reviews are abysmal. If this first experience is indicative of this practice's customer service why should I expose myself to the stress of dealing with these people on top of the stress of what the PSA number MAY portend for me ? I could NOT be more disappointed. I have called my PCP asking for the name of another urology practice to take my business elsewhere that will attend to my needs for a biopsy rather than stringing me along to get more patient visit money out of me and my insurance carrier. ***UPDATE*** I have changed my rating and this review to four stars. I happened to talk with a staff member Wendy, who shares the same PCP with me. She 'gets' customer service. She stepped in with both feet and basically took over driving my situation. She managed to get my PSA results back more quickly, and immediately sought out the doctor and initiated contact with my insurance carrier. She has called several times with updates and completely agrees with my goal of making my 'PSA followup' appointment be used for the biopsy, the next step the doctor had already discussed with me. They have all agreed that there is no need for an appointment to discuss the PSA results, and we should move right to the biopsy. She explained to me that doctor Khoudary takes patient service very seriously, and she got the approval from the insurance company, and has called in the prescriptions I needed. As with the rest of the largely dysfunctional medical process in the US which is so tightly controlled by the evil insurance companies, until the insurance company agreed to move right to the biopsy, she and the doctor's hands were tied. What blows my mind is that if a doctor requires a biopsy to be the next step, why would the frugal insurance companies be willing to pay for a followup PSA appointment where nothing is done but discussion ? Apparently Wendy convinced the insurance company that appointment is unnecessary. So my 'followup' PSA discussion appointment is now being used for the biopsy, and she even verified that I can Lyft to and from the appointment (no-one to take me), provided I let Lyft driver know ahead of time that I've taken a relaxant to ease the nerves associated with the procedure, which I have likened to friends as the "Spanish Inquisition". Wendy is superb at her job and has kept me a patient.

Just look at the average reviews, it tells you everything you need to know. You should avoid this…read moreplace at all costs. I had a vasectomy here. It was an average experience at best, the doctor was very smarmy. Then after everything is done, they tell you that the only way to check if it worked is that you must purchase this kit from an external company. Well the kit scammed me. I followed all of the procedures they outlined, I mailed in the specimen, and the company (Fellow) has no record of anything. I've tried contacting the company but all you interact with is AI slop, so it's a dead end. I've tried calling the doctor's office, but after 30 minutes of their horrible phone interface, I'm back where I started. You should avoid this place at all costs.

The staff is very nice and the office is new and spotless. Very Private. I felt the Dr was very…read moreknowledgeable. Had referral and biopsies.

I was supposed to get an MRI. They said they sent over the request to Rex Hospital, I never heard…read morefrom Rex, NOR the Urology group- 3 weeks went by and I never got the MRI. Called back a second time and they repeated the same story, POOR follow up. Never heard back from the practice either to see how I was doing

Dr. Monteith and his staff were very professional and courteous. The staff went over everything…read morewith me in fine detail on what to expect and after care. Dr. Monteith is down to earth and very knowledgeable in his line or work. I was in good hands, literally! I'm 100% glad I chose him to do my procedure! Highly recommended A++

THE BEST of The Best!! From the front desk to the OR, Dr Monteith and his staff take care and…read morecompassion to a phenomenal level. I could not have asked for a better experience during my tubal reversal journey. This surgery has been life changing for me. Thanks to the expertise of Dr Monteith and his loving staff I finally feel whole again

I don't want to say names ONLY because the office manager is already aware of the situation…read more HOWEVER, I do hope something is done about this ...... Husband and I went in because he has been in pain for the past 4 months and after 17 docter's / specialists nobody seems to have a clue. Long story , short ...... Docter from this location was the most inappropriate, unprofessional and all around 100% unacceptable. she walked in and within seconds diagnosed with NO exam or tests. YES i understand that they are going to look at past tests and all that was done prior to that visit. HOWEVER, why the hell would you not want to run your own tests????? if you see that the patient has been in pain for the past 3 months, has lost about 15 pounds within 3 weeks and has been having problems eating and sleeping...... WHY NOT? what will it hurt. isn't it better to be sure that no one has missed anything?? ALSO,the "docter" noted that the pain and problem is from the wrong area. She didn't bother to listen to a word we said and didn't ask much questions. ON TOP OF IT ALL.. she said that we should NOT have even been scheduled to see her and should have been with another specialist!!!! Then says he should look into surgery and that surgery may but will most likely NOT do a thing. WHAT ????!!!! I cannot say this enough... stay away from this office. SUCKS because I'm sure they have some decent docter's but any office who would hire someone so off the wall is enough for me to write them off ...completely.

I found a courteous and caring staff. They made me feel at home for my first visit. I believe…read morethis group is the platinum level. Dr. Lisson was good and I feel confident in his care. He talked with me and not at me. Also, the location is great and there is a coffee/drink place for you to give you comfort food/drink. Thank you.

This urologist's office gave me the runaround after Dr. Lisson said he need to see me within "a…read moreweek." I had to call and leave several messages to try to schedule a procedure, and even then, they could not guarantee me that they would get to me the day the planned to schedule it. I wound up going to a different urologist's office and I would Not recommend this practice to anyone.

I had 2 kidney stones. When I was passing the stone, my ankles swelled and they referred me to my…read moreprimary. I researched it and it's common. I called to ask for tordal for the weekend bc I could tell it's close. She asked the PA ( doc out of town) and the PA came back saying that no need for surgery if you don't pass bc the notes from the ER said I passed 1. Their office diagnosed me and they can't read their notes? Makes me not confident at all in the practice. So I was told to call my primary .. so I've been told to go to ER or Primary.. terrible customer service

I had my operation (to handle a kidney stone) cancelled 3 days before it was scheduled (due to a…read morescheduling mistake on their end). At which time, I spent the next month trying to find something that worked to reschedule it... I was basically given the ultimatum of a much more painful and invasive surgery or spend an extra $1200 out of pocket. Mind you, we had something scheduled and agreed to for a MONTH before it was cancelled on me last minute. After sometime trying to find a date and location, I was told they wouldn't be able to fit me in months. This was honestly the worst experience I've had with a medical practice, to be totally blunt. I understand things happen but I feel I was treated with absolute disregard and I had to bother people along the way for everything... there was nothing down proactively to advocate for me at the patient, NOTHING. Even to get a referral took my reaching out more than once after being yanked around for two months or so. This cost me a LOT of unnecessary pain with a stone I was unable to pass during this whole ordeal too, mind you. I'll refrain from naming a particular doctor though, which is more than polite of me to be honest. I'd have been better served to have just seen another practice, who got me in in less than a week and actually seemed to care. I'd suggest looking for another practice, but this was simply MY awful experience in all openness too. There are far better practices in the area though if you don't want to be treated as nothing but a digit on a spreadsheet and with absolute disregard.

This medical group has been amazing! I have been going to them for years. They helped me so much;…read moretheir knowledge and the nurses' support are wonderful! Saved my life! They saved my quality of life, too! I am very grateful for them and would highly recommend them. (A patient since 2020)

From the owner: Urologist Specialistread more

I've been to both locations and in person they are great.. they are so busy that they push you…read morethrough and forgot to give me a strainer for my kidney stones. When I called in, they misdiagnosed that I had 2. They thought I had 1. She was pretty nasty on the phone in a condescending kind of way. I hung up and changed my doctor to Duke.

Dr Jalkut a good physician. The pharmacy staff is wonderful. The check in staff are friendly. His…read more"support" staff terrible. Husband was in for a PET scan when staff called him to schedule the PET scan. At a different location. Today we went in for a procedure, looked at patient portal for any pre/procedure instructions. Nothing. Asked if he performed enema. No. No instructions to do so. Had to reschedule during a very busy and stressful time.

As I read your previous reviews I have to say they are not off base. My experience is NOT positive…read morefrom the check in staff to the professionalism of medical staff. Their coordination with other doctors needed for my care is lacking. In the middle of my needed care, they lost their association with Rex Hospital therefore forcing me to setup a surgery at an outpatient facility. Due to the lack of communication and coordination with other doctors, the surgery was cancelled not once but twice. No concern was shown by their staff. I would not recommend this group to anyone.