This Waitrose store is a fairly larger version of the supermarket chain, especially considering it is located right in Brighton centre, within walking distance from Churchill Square Shopping Centre and the Pier, on Western Road, fairly close to a great number of shops. I'm firstly surprised this store has been here in this location since 2007 when it was first reviewed, it has obviously been taken care of and refurbished since then which is a good sign. Interestingly, this is one of the few stores to not have one of the new signs "Waitrose and Partners" which all branches of Waitrose and John Lewis seem to be, rebranded as. They have multiple counters here for fish and sushi, meat, cheese and more. You could potentially get a great deal of your weekly shop here, it is larger than your typical Little Waitrose store, yet smaller than your average Waitrose supermarket but is still a decent size, with coffee machines and a small amount of outdoor seating to grab your loyalty scheme free beverage. The outdoor seating area, being on a busy road isn't the nicest of places to sit, especially considering this part of town is prone to the standard beggars and Big Issue sellers who seemed a little harassing. A decent branch, they seem to have a smaller product range of everything you'd normally find in a Waitrose, with the gluten-free selection being especially sub-par compared to other branches but still it's a decent store in a great location, making it pretty good to grab essentials or more while in Brighton centre. 3* read more

Waitrose - Grocery Near Me - Brighton, BNH

Hardly a hidden gem, though it's surprising how many people don't know there's a Waitrose here. It's a reasonably-sized version of the familiar supermarket on this busy shopping street, five minutes west from the main Churchill shopping centre. Helpful staff, though check-out queues can be long, and some of the aisles are a bit narrow. Good wine section. Helpfully, there are bus stops right outside to a wide range of destinations. Also opposite is the Taj Foods supermarket (see separate review), for all sorts of organic stuff, authentic Asian produce and exotic fruits, if you want a wider choice of these items. There's a life up to the car park area at the rear (on the first floor). read more

Being a granola nut, I am hopelessly addicted to Waitrose. They have the best cereal aisle of any supermarket I have ever seen and stock about a dozen different brands and varieties from Dorset Cereals honey granola and Eat Natural's almond and honey granola to Lizi's luxury toasted granola with treacle and pecans or pink apple and cinnamon. I have tried them all and loved most of them. In fact, I would shop exclusively at Waitrose if I won the lottery. Not only is the shop spacious and well laid out but the chocolate aisle is second to none. As well as all the usual supermarket brands like Cadburys and Green and Blacks, they sell Valhrona, Artisan du Chocolate and Willie's Venezuelan Black. The icing on the cake is the customer service. The staff are friendly, helpful and don't crush your shopping - like other supermarkets I could mention. I bought two sets of Ripe & Ready Avacadoes recently and when I took the packaging back into the store and explained both sets had been rotten when I opened them, they gave me two fresh sets AND refunded me the money. How amazing is that for a supermarket?! read more

Waitrose - Grocery Near Me - Brighton, BNH

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Waitrose is undoubtedly the best supermarket for certain things, and the best overall for a pleasant shopping experience- the staff are the most helpful and friendly, the decor is less harsh and depressing. Also the best for: fish and meat counter, fresh fruit and veg, best humus, best beer selection, best chocolate selection, best own brand organic toiletries. Their own brand range in other areas though is no different than anyother supermarket and definitely more expensive: their tinned own brand range, their bread-fresh and packaged. Still over all a better than all the rest supermarket- I would buy basics somewhere else and come here for the special stuff. read more

Waitrose - Photo courtesy of Emma J. - Grocery Near Me - Brighton, BNH

My Friends Nursery, has been getting surplus food from this store for 2-3 years. The children have enjoyed picking out food for their families and tasting different foods. The staff are all so lovely and very helpful. It is a lovely store that is very calm and doesn't feel busy (we go in the evening to collect the food ) Thank you all for what you have done for the nursery :) read more

Waitrose is the queen of supermarkets. I would love to shop here all the time, but alas my purse doesn't allow. It's good for those special occasions and when popping in for a few bits to make a nice meal, I would go somewhere else for the basics though. That said, I think Waitrose's prices are coming more in line with their other competitors now, particularly with their basics range. The fish and meat counters always look great and you can pick up some good bargains from time to time. They also have a really good selection of wines here - a treat for yourself or a nice present. The fresh fruit and veg selection is good although not always as extensive as other places. Breads and puddings are other highlights. I came here to do my Christmas food shop this year as the quality of the produce can usually be guaranteed. It was a bit manic, but hey, so was everywhere the day before christmas eve. It's quite central and they have a useful car park out the back - free to park if you spend over £10 in store. We often park here, wander around Western Road for a bit, then grab a handful of treats from Waitrose! read more

Waitrose is just a supermarket in a lot of ways. Of course, it's more ethical than most and also part of the John Lewis Partnership. They don't have shareholders because the employees own the business. It's a cut above but a supermarket nonetheless and not the best place to buy those staples such as bog roll and bin liners. Not for those on a budget. But one thing I do want to shout about is Waitrose's committment to local produce and at this time of year it's a good shop to get local veg and the like. They have a dedicated fruit and veg section where you can but lovely tomatoes and letuces and the like from farmers in Sussex and not much further away. As the soft fruit comes into season, I'll get local strawberries and raspberries there too. It's such a treat. The other wondeful local produce comes in bottles. They have a marvellous selection of local beer from Hepworth, Dark Star and other local brewers. It really is an excellent facility in the heart of Brighton. I'm not sure anywhere else has the same choice. And wine too. Sussex wine is coming into it's own and, whilst it isn't cheap, a drop of Plumpton's The Dean Champagne is a very platable drop. And they stock the rose fizz too: The Dean Blush. Highly recommended and made just over the downs outside Brighton. read more

Not really a Waitrose fan but this branch has given me such a good experience that I return frequently. Easy access and easy to get round. I had had such good meat from here.especially Sirloin steaks. Very nice staff and a very clean store. Well done read more

I am a self confessed Waitrose snob. There, I admitted it! Okay, so being from the midlands where we don't have shops like Waitrose (we have Aldi and Lidl and.. ugh.. Netto) You can imagine I came down south with the impression that Waitrose is snooty and expensive. To be honest it's all about their marketing. People dismiss Waitrose as being expensive, but in my opinion it really isn't - a lot of the products on sale at Waitrose are of a similar price to say, Tesco or Asda. I just think it's a nicer shopping experience. The staff are always very helpful and the customer service is second to none. I think that might be something to with with Waitrose staff being 'partners' of the John Lewis group, so if they do well they get good bonuses! Either way, I don't mind because I think everyone there does a stellar job. Another thing I love about Waitrose is that you get a free coffee or tea when you shop (you don't actually have to buy anything) if you have a My Waitrose card. (it's kind of like a clubcard/membership card which gives you discount on certain offers) I swing by this particular branch fairly often as it is on my way to town - it does get incredibly busy sometimes though. I prefer to shop at Waitrose in Hove which is bigger and nicer :) read more

Waitrose - Grocery Near Me - Brighton, BNH

Expensive, yes but remember their own brand meats, fish and Dairy products have a lot of welfare and ethics behind them. Personally I shop here for these key items and go across to Taj and Tesco for brand staples. If you're skint, go after 7 for discounted counter products. Going around 8 mid-week like Wed will reap the best bargains when Waitrose opens later but the time is not far from closing. read more

Waitrose is definitely a step above Tesco, Asda et. al in both quality of food and price. In this case it's definitely an instance of getting what you pay food. I made many shops here and I always had to hold myself back from buying more. Be warned this is a very busy location so it's best to avoid on a weekend. read more

A fairly big branch of this upmarket supermarket. I like their products but you do pay a bit more than, say, Tesco. But it is the only large supermarket in this part of Brighton, so there's not a great deal of competition (though Taj Mahal foods opposite gives them a run for their money on fruit and veg). The main downside is that I find the layout a little confusing and, like many places, they seem to constantly change the layout, making it hard to find things. Why is the frozen food section opposite the bakery, and miles from the chilled foods? It can get very busy, and some of the aisles are obstructed by pillars, so navigating can require patience and calm at peak times. Queues can form at the checkout too and, I don't know if this is a Brighton feature generally, but it seems to have more than its fair share of ditzy customers who, half way through having their purchases checked out, remember an all-important additional purchase that requires them to disappear off for five minutes leaving everyone else hanging about. They seem to think a shrug of the shoulders and a cheerful 'sorry!' with a smile makes this acceptable. It doesn't! One tip if you live 'up the hill' is that the rear entrance has two big customer lifts up to the car park, and there is pedestrian access into both Montpelier Road and Hampton Place, so you can save yourself at least the first part of the climb! read more

Waitrose for me is the supermarket of choice. Ok so it's a bit more expensive but for me it's worth it not to get home and find my strawberrys are all furry or some other such disappointment I so often find with other stores. They have all the regulars you'd expect, fish counter, bakery etc and a little extra, I love the hot currys you can get for when you really can't be bothered. As I find it pretty hard to get through a day without making at least one trip, I feel I know most of the staff who are all really friendly and helpfull. There's a good car park and they often have interesting recipie cards you can pick up on your way out. read more

I have been here a couple of times, on many occasions I have felt, that when I needed something, & I couldn't find it, I would have to go without. I have often felt that the staff aren't approachable, & the customer service is somewhat very lacking. Compared to what I am used to, I find the shop very supressive & suffocating. And the lighting in there is terrible. The range of food is very limited to the one in hove, but being me I'm being rather bias. Every Waitrose is different & has its own little quirks, but I mustn't say anymore, as I work for the company, & I have to be careful! read more

What has happened to Waitrose since it's refurbishment last year! This store was once a serene and pleasant shopping experience with nice wide aisles and a good layout. Since it's refurbishment the store is horrid and I do my best to avoid it now. Firstly you will need to wear sunglasses when entering this store as the new artificial lighting is so blindingly bright! I feel for the staff who have to work under these lights all day! Secondly, the new layout is cramped and confusing. They have somehow managed to provide less choice than before whilst decreasing the actual width of the aisles!...an amazing feat! Lastly, the queues here now are horrific! The basket only section is never less than 10 deep now at all times other than late in the evening. I now do my best to avoid this store and shop elsewhere when possible. Even Tesco is more of a relaxing shopping experience than this, and that is saying something. read more

I'm a big fan of Waitrose. Always have been, hopefully always will be. This isn't a store that just shoves bog-standard, chemically intoxicated food particles down its customers throats, whilst boasting about how cheap such inedible products are; no; here the food and drink is always exceptional, there's a wide range of products on offer, numerous independent producers supported, and the service can actually be accurately defined as service. The only negative aspect of my experience of this particular store, is the queues. Unfortunately it appears I am not the only person aware that Waitrose stock some of the best food in the world, and so trying to pay can be a somewhat arduous experience. Fortunately, the wait is worth it. read more

Waitrose is just a supermarket, I hear you say. This it may be, but it also has one of the greatest discoveries known to man: the lunchtime salad tubs. Fill your small tub (£2.15 and very filling) with delicious pasta, rice and couscous dishes. Enjoy a healthier lunch for less than the price of a Big Mac Meal. Before I actually entered a Waitrose store, I always thought they were way too expensive and posh, but they really aren't. Also, the staff on the checkouts are notably exceptional: they have a great attitude! But seriously, this lunch offer is hard to beat. Beat it. Beat it. Just beat it. You can't, so just eat it! read more

Waitrose - Grocery Near Me - Brighton, BNH

A very expensive place to shop despite their recent price matching exercise with Tesco's. I am always amazed at how much I save when I shop for the same food at other supermarkets. I only shop here when I am absolutely desperate and can't be bothered travel elsewhere. The parking here is a nightmare. read more

......this western road store seems to be going down hill, ...my friends and myself have all become aware it is very difficult to do a whole weeks shop, due to the pre packed salads, and pre pack fresh veg that has a very short use by date, ,more than not, to be used by the day after the day of visit, ..not good at all.On visiting the larger new store in hove this IS NOT the case,!!!! It seems they are stocking the western road store with stock that is running low on dates, and now is becoming very ruff around the edges in lots of departments , lots of cut price use on day stuff fill the shelf's , yet not stocked up with fresh stuff.... It seems that waitrose is losing alot of us shoppers .We are going back to the quality food hall in A certain shop opposite Churchill square . Waitrose temped us for a few years, when it was good, but is has not stood the test of time...... That said,the staff in waitrose are always a delight tho, very helpful , and good at their job,but that, and a free coffee does not make up for the lack of fresh use by dates, like they have in hove store, , bye bye waitrose, it was good while it lasted, read more

Didn't go into Waitrose to do my shopping, I went in there to pick up an order from John Lewis. When I went to customer service there was a couple people in front of me, one who had left because of the wait. After about 5 minutes the young lady came back, by then quite a few more people had joined the line. The lady took all our orders at once as we had all be waiting a little while, she was so professional and is a credit to that store. All on her own she managed to keep calm and deal with fed up customers. After all the customers had been dealt with another member off staff decided to come on. There was other members off staff walking past and saw there was a few customers but none of them bothered to stop and help out. read more

really cant talk bad about this place.food is superb.staff always really nice and helpful.clean.bit expensive but well worth it.gotta love it.dont know why i didnt know about them earlier really.brill location with bustops outside as mentioned and in town.2 thumbs up ;) read more

The staff in here are very knowledgable and friendly. Sometimes it can be a little crowded. Convenient on bus routel

Twice within the last fortnight I have shopped at Waitrose, Western Road and on both occasions promotional discounts on items have not been given to me at the till. On the first occasion I lost £2 and didn't realise until I got home. Today a discount on Lemon and Ginger tea was not given to me and I had to queue at the Customer Service desk to get a refund. There was no argument over this, but whoever enters the discounts onto the tills needs to do a better job! Other wise a lovely store. Merry Christmas. read more

There is nothing wrong with the stock @ waitrose, But since the alterations to the store and a lot of money spent, to my mind it has not improved. however good the quality, service should be an important part of the shopping experience and the service is terrible. On Tuesday last we waited at least 20 minutes in the trolley queue there were very few tills open and yet there were staff and possibly some management walking around seemingly unaware of the situation, The basket section was no better with just 3 tills open & a massive queue. This is at the start of a very busy Christmas period. Bad planning ? When we did reach the till which was staffed by a very elderly lady ( I know from experience that age has nothing to do with ability ) but the lady was at the end of her shift and obviously very tired and slow we were met wth a changeover of staff, This lady was unhappy to say the least and completely preoccupied with the fact that she had just done 4 hours serving at the basket tills, standing with a bad back. Only when I tried to break the ice did she give me any greeting. I looked along the tills and it seemed to me that none of the staff seemed happy. It makes nonsence of all the money spent if the shoppng experience is an unhappy one. I cannot imagine that sales will improve by the standard of service on offer read more