Hi there, my Mum's been shopping with you in Ballards lane for more years than you can probably imagine. God knows how much money she's spent on food has gone into your tills as she unfailingly provides great meals for her family. Furthermore, she is a kind and sensitive soul who takes inappropriate comments to heart.
That said, sometime before Christmas last year when she arrived at the till with (another huge expenditure) her loads of groceries, your cashier (I've been trying to get out of her who or at least what they look like but she was so upset at the time she can't remember) picked up one of her stocking fillers and noted how sweet she thought it was. Mum then replied yeah I think my kids will love these (or something to that effect). Your cashier then decided to turn around and ask if she in fact had meant to say grandkids, an entirely unnecessary and rather insensitive dig at what she seemed to think my Mother's age is.
I'd just like you to pass on to that cashier that they succeeded in what their goal must have obviously been, Mum was extremely hurt. I think it might give you enough of an idea of the extent which by the fact that it's now early January and she's still grieved about what was said. Congratulations.
Isn't one of the pillars of the great supermarket giants supposed to be customer service? This was so very unneeded and obnoxious I'm forced only to assume that your cashier was having a bad day and felt the need to intentionally hurt someone else. Also, just to clear up, I'm one of her daughters and do NOT have any children myself, nor do I feel that I'm the age to need to.
Maybe an apology is in order? Or at the very least a talk with your staff about the moral rights and wrongs behind everyday chit chat. read more