I made a reservation for a Trailer and got all the confirmations for my order. I tried calling…read morethroughout the day to confirm my order but the number went straight to voicemail every time as if they turned off their phone and their voicemail box was full. I showed up for at the time my reservation was made for and there was no building by the U-hauls and no signs for where the office was. We drove around for over 10 min looking for it and couldn't find anything. No one was still picking up the phone when we got there. Such a waste of time.

Would give 0 stars if I could. I made a reservation for a 15' truck a week in advance. The guy at…read morethe dealer told me somebody would call to confirm my reservation. Nobody called so I went in to confirm my truck would be ready for me the next day and I was told that they no longer had the truck and they I had been transferred to a town and hour away in Gypsum. I called Gypsum and they said that there was no guarantee of a truck being there for me the next day. I told her I needed to have something confirmed since I had family driving three hours away to help me. She refused to call the current renter of the truck to see if he would be returning it. I then spent the next 4.5hrs on the phone with Uhaul scrambling to find something for my next day move. I was met with rudeness and resistance from all customer reps except one. No one would take responsibility for the mistake and nobody was willing to help. Moving is already stressful enough, you're better off paying more with another moving company. Stay away from Uhaul.

Probably the worst experience I've ever had, I reserved a 16' truck online and when I went to pick…read moreit up they said they didnt have the truck I reserved and offered me a 12' truck even though there was two 16' trucks in their lot. They said I couldnt use them because those were reserved, even though I had a reservation as well! I told them a 12' is not what I reserved and the man there yelled at me and said they didnt have the truck. They were also going to charge me per mile although my online reservation clearly said unlimited miles. They also charged me for a 16' truck even though I was stuck with a 12', and when I brought that up they just told me to call customer service. Worst mistake of my life spending my money at such a terrible place. If I didnt have to do my move this weekend I would have taken myself somewhere else, unfortunately I was cramped on time.

I had made a reservation with enterprise. I called for enterprise to pick me up and I was then…read moretold that they did not have any cars even though I had a reservation. Frustrated, today I called budget and they were able to accommodate me immediately and treated me like a king! Thanks! Cj

It was a good night of towing. I rescued lots of stranded motorists and got them to safety! All…read morehappy customers on their way again

This location put my life in jeopardy by sending me through the mountains of Colorado without…read morebrakes on my truck. They help maintain the Budget rental trucks for a location underneath the same roof and I had nothing but issues. Once my truck broke down during my road trip after severe engine breaking, I made 13 phone calls and left 6 voicemails to try and make them accountable, but they refused to accept responsibility. I had multiple shops review the parts and take pictures and make assessments. I have proof of everything if anyone would like to know more about my situation in case you would like to use this shop for your own vehicles. I would advise to use anyone else in town, this shop will not accept responsibility and might end up causing thousands of dollars in extra fees to fix their mistakes.

Don was too busy eating his lunch to help us for the first 15 minutes. Once he came around from…read morestuffing his face he was rude and of no help whatsoever. Skip this business and Don.

Don't be disconcerted that Google maps street view doesn't show any signage or vehicles at this…read moreaddress. It is there and I received a great price and a reliable truck with competent service. It was half the price of U-Haul and even less than a car rental for a one way rental. Interesting to note that I can rent a $45,000 truck with my debit Visa card from Budget, but Hertz won't let me rent a car valued less without a regular credit line credit card.

I've rented heavy equipment from these guys many times. I'm the do-it-yourself kind of guy and…read moreenjoy operating equipment. They've put me in equipment I've never operated and shown me the basics with a few tips. Always worked out perfect. Great crew of guys, also a great place to get soil, gravel and rock.

This isn't so much as a review but a tale off caution for anyone considering to utilize the…read moreservices of South Bank Secure Storage locations include CA, NJ, PA and CO. My husband and I rented a self-storage unit near us that due to some very unfortunate circumstances are being denied access to a storage until owned and operated by 21st Century Storage LLC, otherwise named South Bank Secure Storage. First we are not in default of payment; the issue came about by our remaining on the property after the respective hours told to us after we violated them despite the website highlights "24 hour access" and failure of any type of posted signage and at the property location that would state otherwise. The events that have gotten us to this point are as follows: 9/1: Rental of 10x20 unit under promotional offer for first month's rent, signed the contract and was given our $ lock 9/5: Unloading belongings into unit until just past midnight 9/7: My husband was met by onsite manager"Nico" when entering thru access gate and told that we were on the property till after midnight and we can't be doing that. Have to be off property by 10pm 9/8: At approx. 8pm the pitman arm on our truck broke while in front of the unit we had rented on 9/1 I immediately called our road side service for a vehicle tow and second called the facilities office and advised them of the breakdown and that I had contacted our road side service for a tow. Unfortunately we live in a rural area where its not easy to receive services like that easily more over with inclement weather as we were having of pouring rain for 24+ hours. My husband and I were doing everything we possibly could to get our vehicle off the property, we were within 20-30 yards of the gate when we were met with two police officers that had been called out by the manager. We left the property leaving our vehicle there, after we had left the property the manager called for the vehicle to be towed upon reaching the company that my service was contracting to complete the tow, he was advised that they had been contacted by my insurance and the call would be done as their first call of the morning. The manager unhappy with that continued to call until he was able to secure a company that would come out. The tow driver contacted me by phone from the property requesting a set of keys and advised that the owner was paying for the tow because he wanted the vehicle off his property. "Nico" was in the background fitting that we were not allowed to be there, the driver asked me to meet him at the gate. Upon arriving to meet the tow truck driver the police had returned after receiving another call out. The vehicle was towed and parked off the property to the street where it remained till we arrived with the tow service we had secured thru our insurance. 9/14: We were denied access to the facility to our unit as our gate code had been disabled, we attempted knocking on the office door with no response and the number listed for emergencies we found in the window was not answered until our 3rd repeat call. When answered we immediately advised that some much needed medication had inadvertently been left in the unit and a request was made to permit access so the medication could be retrieved. We summarily received a quick short resounding "NO",needing medication, we responded "you're going to deny access to a necessary medication" with a snickered response "yes" a quick pause "come back during business hours"Completely dumbfounded as to how this grown man had been behaving worse than a toddler at the height of "the terrible two's". Such extreme and irrationally reactions to two different events that were one at its worst possible could only be noted as "missing curfew" and the second a terrible time but every human attempt was being made to rectify the problem, there's just nothing that you would have on hand to secure a pitman arm to the steering linkage long enough in one failsafe attempt enabling you to steer a truck pulling a trailer around some semi tight corners, rather it was secure, steer, fail, re-secure (not unlike rinse &repeat) please don't mention that it was pouring rain and bitterly cold. Due to the inaccessibility to our unit at the hands of "Nico" an ER visit was required for assistance with an asthma attack, made recently worse from the pour air quality resulting from the fires of late. 9/15: I received a phone call with the resulting voicemail containing misinformation about being told "in front of the cops and everyone" we could only return during business hours, curious to whom was advised being the police, my husband, Nico and myself were never within a close enough proximity of each other to have any such disclosure been given, any form of rental agreement had never been provided to myself in anything other than the paper he stuck through the office window for my signature. And lastly now a demand of $300 for the tow bill, a result of a grown mans childish fit

From the owner: South Bank Storage is a state-of-the-art storage facility offering quality storage units as well as…read moreboat, RV, and vehicle parking spaces. Our facility was built with a wide range of valuable features and amenities to ensure you have a successful storage experience. When you store with us, you'll be able to purchase boxes and other storage supplies at an affordable price. We also offer truck rentals, making us a one-stop-shop for your self-storage needs. Don't concern yourself with humidity and temperature damage since we offer climate-controlled storage units in a variety of sizes.

They couldn't be any nicer or more knowledgeable. This is my third time using their services, and…read moreI've experienced nothing but quality and integrity.

Terrible customer service!!! Would not recommend, worth the drive to another location. Very angry…read moreand does not like to be bothered with customers needing U-Haul services.

I had a great experience to rent one of the Maseratis 4x4 SUV at Eagle Vail. Nice, fast and clean…read morecar made my Colorado vacation very memorable

Lovely company. From the first phone call up to the drop off, everyone was very friendly and…read moreinformative. Very nice car, well cleaned. Highly recommend. Will use again