This was my first time in this particular Wagamama, but I've been to a fair few before so I knew what to expect. I was pleased when we were initially seated although I noted the decor was a little bit different to what I expected and you get walked around a large bar area to the seats in the back. But whatever, it's an odd layout but I can get behind it.
It only became a little strange when the staple of a Wagamama - writing your order on the sheet of paper - didn't happen. My wife and I were a little puzzled as the waiter left without doing it. Then ten minutes passed and we started to see a recurring problem throughout the restaurant - the waiters don't know where the dishes are meant to be going. So they gave an entirely incorrect plate to someone near us who clearly had forgotten what they ordered.
Fortunately we knew what we had, so when my chicken katsu wandered past and got offered to someone else first (only for them to reject it thankfully) I knew that it was mine and called it over.
I tend to only give three stars to chain restaurants when they're doing what is expected of them, so I think that this is a pretty easy fix for this particular Wagamama - just do what the rest of the chain has demonstrated is effective. But till then, I'll have to knock off a star, but I hope to come back in the future at some point and put it back on once this is resolved. read more