I found this restaurant from watching HGTV and decided we will eat there. My thoughts:…read more Customer Service: 10/10 Food: 2/10 I am giving it a 2 out of 10 because the presentation was perfect. However, I've never had any cold chicken and cold hard Jalapeño bread. In my conclusion, the food was yesterday's food. You may ask me how do you know? We arrived at 11:05 to place the order. We got our food at 11:15 which was quick. The chicken was cold. The mac & cheese was semi-warm and my okra was semi warm. You don't get this kind of food if a business opens at 11 AM and you receive your food at 11:15. That's why I am calling it yesterday's food. I wanted to ask so badly for them to just put it in the microwave because I saw it on HGTV and I wanted my food to be really great and I wanted to write a really good review for this business. However, I was highly disappointed. Now I am sure the food is probably hot on Sundays after people getting out of church in the south and all those good things. However, I was disappointed on a Thursday! Highly disappointed! The business is only open 3 hours a day so how could this happen? I am just glad we didn't have to stand in line for an hour and 30 minutes for some cold chicken. And I'll leave it at that!

It was good! Very cute diner, short menu, good food. The fried chicken was very good and we liked…read morethe collard greens. The banana pudding was tasty. Our cornbread didn't taste like anything which was odd. Everyone was very nice.

The food was amazing overall, although I thought the pork chop was overpriced for what you…read morereceived. Our waitress did a good job and was friendly throughout the meal. There was a very large party that had taken over the entire patio during our visit, so I completely understand why the kitchen and service may have been slower than usual. The frustrating part was the seating process. There were several open tables, but customers weren't being seated very quickly. We were a party of two, and the table we eventually sat at was empty for about 20 minutes before we were seated. There may have been a perfectly good reason for the delay, but nothing was explained to us. Once we were seated, the food was worth the wait. I would definitely recommend making a reservation and giving yourself plenty of time, especially if you're visiting during a busy evening. The building itself is also worth mentioning. The inside has a fun, unique atmosphere that's different from your typical restaurant and adds to the overall experience. I'd definitely eat here again because the food was so good. I'd just make a reservation next time and plan on not being in a hurry.

So close and yet so far…read more.. I guess I am spoiled having owned and operated several successful restaurants ( including a popular steak & prime rib house ), and owning a home in San Francisco where no doubt one can easily find amazing food served in amazing restaurants by classy staff who understand what delivering excellent service means... But, we do love our Laurel.....and I do love The Loft! Food gets 4 stars, atmosphere and "the experience" gets 2 stars... Tried The Loft last night for prime rib... 1. The cute as a button young hostess was chomping on her gum to the point it was annoying! Very sweet young lady, but chomping her gum with her mouth open as she talked, walked, sat you, etc. Issue number one here.... no manager on duty? No adult with a measure of class to advise her to spit out her gum.... and THIS is consistent with the tone of this rant & atmosphere..... her open mouth gum chomping is only a part of the issue at The Loft. 2. Prime rib meal was a great value and the quality of the meat appeared to be excellent. Correctly priced in my view! The portion was excellent. I ordered my cut medium-rare and it was served to me a perfect medium-rare..... but look at the photo I attached! Looks well done, huh? SEE ABOVE- my Prime Rib & Steak House did 5.5M a year in sales, we were experts at roasting high quality prime rib.... STOP DIPPING THE PRIME RIB IN AU JUS AS IT DOES TWO THINGS..... ONE, IT TOUGHENS THE MEAT AND TWO..... IT ELIMINATES THE BEAUTIFUL PINK/JUICY PRESENTATION OF A FRESHLY CUT SLICE OF MEAT. Do not make the same mistake that Hog Heaven makes... by cutting the prime rib in advance then storing it on a steam table.... need to slice prime rib "to order", and NEVER dip it in hot au jus as it toughens the meat and makes rare or medium-rare or medium meat look well done. Mt cut was on the tough side but only because I can tell the cook (sorry, not a chef ) dipped it in au jus to heat it up right before serving... it came out looking well done but it was in fact medium rare as ordered. The hot au jus toughened up the meat though, so you lose a few stars for that bad practice. SEE my other photo of my prime rib from my restaurant, never dipped in au jus, and look how nice and pink and juicy it is compared to what was served last night. At my steakhouse / prime rib restaurant I had a batch of baked potatoes coming out over the oven every 20 minutes during peak hours of operation to guarantee my patrons received a fresh and hot potato. Last night the server explained upon arrival to our table that the cook forgot to put in the potatoes so they may not have any in time for my dinner.... happily, by the time we were served the potatoes came out of the oven so mine was incredibly hot and fresh... and hopefully the owner reads this and adopts the "out of the oven every 20 minutes" practice. Reduces waste too... Salad was fresh and the portion size perfect... no complaints coming out of either end of me regarding the lettuce! :) Ok, now the bad part.... Turn up the air! Same complaint we had last year... the same complaint we heard from two tables near us..... your restaurant is TOO COLD and the icy air blows down on the hot food doing what? You guessed it.... making your food cold! No need to freeze your patrons... cool is ok, icy cold is not fun, not comfortable.... Your flatware, again.... is a joke. Come on... as I asked before... drive down to Hattiesburg and visit Longhorn and take note of their nice silverware and steak knives. SEE the photo? We are not prison inmates, this is not elementary school or a long-term care facility.... please provide your patrons with some decent, not cheap, flatware.... your choice of the cheapest flatware takes down your restaurants classy-level by 2 stars. Train your servers! Laurel is visited by hundreds of thousands of visitors a year to see the Home Town sites... and obviously many visit The Loft. One's impression of Laurel, in part, is formed by ones experience at each restaurant visited...yes we are small town, yes we are deep south... but lets train what class is! Please... Learn the wine menu, where each wine comes from, etc., and learn the stages of service that includes how to properly suggestive sell. Our server was great overall, but she did the usual " did you save any room for desert?" routine. To increase revenue, server quest check averages and tip averages, teach how to suggestive sell! After pre-bussing and then later removing dinner plates.... have them approach the table and say this... "I just tried our bread pudding and it was amazing! We make it fresh daily and the cheese cake too which, by the way, I had last night and it was incredible... can I bring you a slice? You're going to love it..." Is The Loft a nice place? Yes, but "nice" is relative... it's not "fancy nice". Lastly, men... take your hats off!

What a nice find in Laurel Mississippi. We are going to the Crowder concert and we're looking for a…read moreplace just to grab a drink maybe a bite to eat when we happened into 3 20 5th St. A very nice young lady agreed to sit the door. Evidently there was a cover charge to go in and see a band that was playing in the back. I have run bars, music venues for many years part of venturing onto my other occupation. Let me just throw my two cents out there... First off we were too young ladies trying to get a night cat before hitting the bed. It's not like there's a lot going on in Laurel Mississippi at 9:30 at night on a Saturday night. We went in and saw where the band was gonna be playing in a really nice outdoor seating area . The band had not started playing yet. We were just going to go take a quick look. Honestly, I'll be really wanted was a nightcap. Had I been running this facility? I would have put the covered charge desk at the other end of the bar where the exit to go to the outdoor seating area was. I think they're losing a lot of business from people who really don't have time or care to see the band. It makes sense to me. They have a great little bar that's not being utilized unless you're going to the outdoor seating area to watch the band. May want to rethink this O

The ambiance here is great. I love it when they have live music. The food is good also. The servers…read moreare friendly. Nothing like being able to find a place in downtown where you can eat, drink, and listen to music with friends

Great home cooked foods. Best breakfast in Laurel. Lunch is terrific too with daily blue plate…read morespecials.

Awesome food. Always a crowd pleaser! Great southern hospitality and good home cooking. Servers…read moreare quick, dining area is clean! Food is delicious. Ate here about 5 years ago and just as delicious today! Clean plate club!

I went there to get a double cheeseburger way too much ketchup and it was cold almost inedible but…read moreI can't take it back

My family and I were very happy to find Jack's open on a Saturday night at 9:00. Everything in town…read morewas pretty much closed so we were happy to see that the drive thru was ready and waiting on us. The staff was funny and friendly as we placed our orders and ever modified and added more items once we got to the window. Our biscuits were still fresh, the fries were piping hot, and you just can't beat their milkshakes. We even told the staff that we would be back for breakfast since I wholeheartedly believe that Hack's has one of the best breakfasts in the quick service industry, no matter the location. We did go back the next morning for breakfast and some of the staff from the previous night were working and remembered us. The service and food quality were great again. Being that we live in the Birmingham area, we love Jack's and it is great to see that the consistency and quality is the same in this Laurel location. I do not see a reason to give this location low marks. When you come to Jack's you can never go wrong with their entire breakfast menu, burgers, chicken, tenders, love their green beans, and their milkshakes. The biscuits are always homemade and not frozen. Fluffy, buttery, and the perfect vehicle for pretty much anything in their menu. Please give this spot a fair shot and try them out!

On our way home to Louisiana we stopped for lunch. Cute spot with only outdoor seating. Burgers…read morewere fantastic! Fresh buns and you can build your own. The fries were fried in tallow and yummy. It's worth the trip!

Great food, the employees are always very nice, and the food always comes relatively quickly. The…read moresweet potato fries with the marshmallow sauce is amazing.

Traveling all week & wanted a simple dinner! Found reviews here on Yelp! Arrived & the drive thru…read morewas packed...good sign. Parked & looked over the menu on the building. Hot dogs. Hamburgers, fries & tots plus soft serve. I ordered a hamburger only ( or the #1 ) as the man said. I didn't want cheese or onions...Just order by # that's what they want. Sit @ the table & relax. Really quick order. Counter pick up! The hamburgers are delicious. Hubby enjoyed his fries & the #1. I wanted soft serve but already full. Would highly recommend for quick yummy meal.

The food received such amazing reviews and that is always a plus. The customer service team,…read moreEXCELLENT!!! The guy who took our order was very polite and helpful while we tried to make our minds up as to what we wanted to try as it was our first time being there. I was not in a sit down mood as I normally am as the time was getting a little later in the day for me. The burger was okay. Not the best in the world but not the worst either. The potato wedges were hot and fresh. The milk shake was okay as well. I would return to try something different because of the customer service alone. I love being treated well.

Went there on a Saturday afternoon. Only a dozen or so tables or booths occupied. The place is…read moreclean and comfortable with Mexican music playing at a low level. Service was prompt and courteous and the food came out quickly and was tasty. The only disappointment was the margarita. When we ordered the drinks we were not asked about size or liquor so I assume we received the standard house margarita which came in a 16oz Modelo cup. The taste was fine except the tequila was barely detectable. The most disappointing thing about the drink came when we received the bill... $13.75 !!! per drink. This is by far the worst deal in Laurel. We have been to all the Mexican restaurants and never paid anywhere near that for a 16oz house margarita. If you go here, enjoy the food and service but forget the margaritas.

The service was absolute s*** they had plenty of spots open. Plenty of tables open and said they…read morewere not setting anybody else because of people graduating. Hire some more employees....

Reyes has the best Mexican cuisine out of every Mexican restaurant in Laurel, and that's saying…read moresomething. Their pastor street tacos are especially amazing. I order them every time. The food also comes extremely fast every time. Although it's a rather small place, Reyes does not disappoint.

So went here the other night, service was ok, it was clearly a busy night, the food was average,…read morehonestly I have had better Mexican food but it was good. Would I eat there again, ok, but it wouldn't be my first choice.

The sign out front says the best burger in town and wow, did they deliver!!! So good! Briana was an…read moreaccommodating chef/owner that hooked me up!! I will return!! FYI-- they are open late on Friday and Saturday and they support local live music

I'll be honest, my wife and I had our doubts because, well, let's just say that McGill's isn't much…read moreof a "looker"...but man were our burgers delicious! Large, handmade patties, cooked excellently, good amount of fixin's and great service! The fries had some kick to them because of how they are seasoned and they were delicious as well. Definitely one of the best burgers in Laurel! Will be back for sure!!