It was easy to get an appointment. The staff was great and showed an interest in my issue and…read moreprescribed me the medication I needed. I enjoyed working with the medical assistant and PA!

Dr. Greer has been our family dermatologist for many years. We have followed her now to her very…read moreown office located very conveniently on Carroll off of 114 in Southlake. Her brand new office is bright and light and filled with lovely associates who have also followed her over the years. Dr. Greer will take her time with you and cares about each patient. We can't recommend he enough.

I thought the care at this office was great, especially since this was my first visit to a…read moredermatologist. However, the reason for the low rating is that I called multiple times to discuss my facial medication and never received a call back. I also sent a message through the patient portal and did not get a response. Because of this lack of follow-up, I don't think I will be returning to this doctor's office.

This is an update on my previous review for the United dermatology. I know that every business has…read moretheir own principles. They have their own billing system, etc. etc. so I cannot get upset with United dermatology in Burleson, for their office policies, I didn't agree with it, but every person has their own opinion. I've read some of their reviews and they have some happy customers. Thank you for reading my updated post on United dermatology in Burleson!

I had a 1:30 appointment. I was booked promptly, and the staff was very courteous. I was told to…read moretake my clothes off and he'd be in within a few minutes. I waited 40 minutes with no updates and never heard the doctor's voice outside visiting other patients, so finally stuck my head out the door and asked for a nurse to see what was going on. They apologized but said he had been in his office with the door shut on a phone call and wouldn't answer their texts, and they weren't sure when he would be out. Well, I'm in the middle of my workday too and couldn't gamble on him deciding when to honor his patient's time, so I just asked for them to refund my money. Keep in mind, they charge you in advance for your appointment when you walk in the door and have a no-show cancellation fee within 24 hours, but then he apparently doesn't mind no-showing on his own patients that have already arrived...frustrating. They did, however, refund my money. Again, the staff was very friendly, but the office was also near dead - the waiting room was completely empty, so it wasn't an overscheduling issue - just a lack of regard issue. To be fair, this was my second visit and the first was fine...nothing great, nothing bad. His assistants are great, but it was unacceptable for a professional.

Saw Dr Charles in March for new patient visit. I was told that Dr Malouf only handles cosmetic…read moredermatology and would not be seeing me. As a long time sufferer of my condition I requested to be put on a new medication, which she said I was a good candidate for, but that I would need specific labs done to get the process started. The very same day, I scheduled and paid for the independent lab services who send the results to the requesting clinic (Dr Charles office). Wait for my follow up appointment for two months. Second visit two months later, I arrive and am told Dr Charles is no longer with the practice, that they had no idea about the treatment plan discussed, that they don't have a dermatologist at that location who can handle the specific treatment plan and that I could schedule a new appt with a different derm all the way in Cleburne. They said they didn't even have my lab results and would have to request it from the diagnostic lab I went to. This all could have been a phone call. Not only am I having to leave work early to make this appointment, but the appointment is completely fruitless as it is essentially a rescheduling discussion that I am surely going to be billed for as an "office visit". Pardon me if I don't trust your practice or any of your referrals after this. There is obviously very poor communication even in terms of something so simple as patient medical notes. There is also clearly a lack of value for a person's time and money. The woman who did "see" me did leave me a voicemail shortly after the visit to "discuss the lab results" that had been sent to them back in March, however as I will be finding a different practice to handle my needs this was pointless. Not sure I even trust whatever she had to "explain" considering she couldn't even properly say the name of the medication I had been asking after. Perhaps this location will serve you well if your dermatology needs are purely cosmetic, which seems to be their specialty, but look elsewhere if you have a need for a medical dermatologist, especially one who values your time and business. There are plenty of options.

Excellent customer service, prompt, and efficient from scheduling to insurance to examination. I've…read morebeen with Dr. Roselynn Nguyen for over a year and I'm always impressed with the timeliness of her staff and adherence to appointment times. It seems like a well oiled machine. Staff is professional and Dr Nguyen gives her patients a clear understanding of their issues with options of how to best address concerns. 100% recommend for your dermatology care.

I have been to this dermatologist twice now, and without fail and with great consistency, I have…read morehad the most incredible experience. Literally everyone in this place has an active and positive attitude. When you walk in, the administrative staff are immediately routing you and with a positive demeanor. They are simply charming. And then you get to your room on time, and the staff who attend to you have an amazing bedside manner. They are overtly compassionate, extremely accommodating and you feel like you are the most important patient ever, even for a routine checkup. Dr. Bryan Carroll is an amazing doctor - very friendly, very compassionate and supportive and also has a light candor and sense of humor that make him a perfect doctor to have to see. I highly recommend this place. My only regret is that they are not a general practitioner. I could get used to this place more often.

You will never see the DR after your first appointment. When you book an appointment at the doctors…read moreoffice, you assume you're going to see the doctor. I have not seen the actual doctor since my first appointment. They always booked with the PA and do not tell you. I had to get something removed off of my knee, in the PA did not cut it all out. I even questioned her and told her I did not think she got it all. I had to go back two months later and spoke with the office staff about how I told her she did not get it all and they still made me pay for the full appointment. If she had just listened to me, I would not have had to go back. I would not recommend prestige to anyone. Even though their staff is friendly and the office is very clean when you pay a premium price for a doctor's appointment you should be able to see the doctor or at least be be told that you're going to see the PA instead.

Had an appointment here today and it was pretty bad. They asked me to sign optional medical forms…read moreafter I declined to sign them. Once I was in the examination room, they told me that I wouldn't be able to see a doctor, when I specifically asked to be seen for examinations that required the doctor to be there. They brought in a Physician Assistant. I asked if she was a doctor and she became visibly offended and defensive that I asked her this question. I plainly asked her this, attempting to understand what she could/couldn't help me with. She said she would go get a "manager" and left the room. I then heard the Physician Assistant and someone else (I couldn't see because I was still in the room) openly badmouthing me in the hall (I'm not making this up). This was straight up unprofessional and crazy. I got my co-pay refunded and left. Yikes.

Don't bother. Worse place to get an appointment with. They don't answer phone, dont return phone…read morecalls when directed to leave a message and you leave messages to phone. Why have a phone number. No i don't want to create a patient portal or schedule an appointment on line. I only want to talk with a live real person. Take my advice, go elsewhere!

They are the best!!!! I had a fantastic experience at Northstar Dermatology! The staff was…read morewelcoming and professional. The front desk team made check-in seamless, and I barely had to wait before being called back. Dr. Vemula was incredibly knowledgeable, taking the time to thoroughly explain my concerns and treatment options. She answered all my questions with patience and made sure I felt comfortable every step of the way. I really appreciated their attention to detail and personalized approach to care. The office itself is clean, modern, and well-organized, making the entire visit pleasant. Will be definitely coming back

Dr Wright is a god send! I went thru 9 doctors before she diagnosed and got me in remission…read more I cannot say enough positive about my experience with her and her staff. If you are struggling with an autoimmune- call her!!! If you are in full blow, horrible pain ask for her nurse. It takes some time to get in to see her.

I cannot recommend this place enough. Staff is very kind and knowledgeable-they go above and beyond…read moreto help with anything. Dr. Allen and Dr. Wright provide the highest level of care to their patients in and out of the office. Truly my skin has looked the best it has in months, and I couldn't be more satisfied with my experience here.

Changed me $150 to do nothing. Never even looked at what I needed done…read more Rip off artist in my opinion! Requested a refund or even a discounted rate and no response from the office manager

I saw him twice for an infected cyst. Each visit lasted no more than a couple of minutes with the…read moredoctor (the bills including lab fees were exorbitant). After the first visit, they sent the infection to the lab and someone in the office called and told me I had a staff infection in the cyst and needed a different antibiotic than the original prescription. This was worrisome because I spent 10 days in the hospital with a staff infection in high school. Upon my follow up the doctor told me it was not staff but that the infection was still there despite a round of two different antibiotics. I went in for my third visit to see why the cyst was still swollen and red and the receptionist told me that they needed to have a credit card on file in order to see me (they had asked me this on the second visit as well and I declined). I said they could not have my credit card on file bc then I had to monitor it in case they billed me for anything. In addition, if that information was stolen I would have another headache. She then informed me that I had a balance due from my last visit. I told her I had paid that bill three weeks ago. She responded that maybe they just hadn't been updated yet. Then I said that's the exact reason why I don't want you to have my credit card on file -- you could charge me and just say you hadn't heard from the billing company. They said I could keep a $100 deposit on file which they could not tell me when I would get that back. I declined that as well and I was not allowed to see the doctor. I get it, my father was a doctor and they don't want no-shows or people who don't pay their bills. They are trying to protect themselves. But they were much more worried about pushing me through their processes and getting their money than my care. This whole experience was a great example of how far health care has fallen-- terrible service and just trying to push as many people through the funnel as they can. I can't imagine running a service business with something as important as people's health in this way.