Hospital and Clinic staff and Doctors are caring, however system overall is not. System knew they…read morewould no longer accept marketplace plans after 2026, yet did not announce it until after open enrollment. Some patients do not have access to employee plans and rely on Marketplace plans. Baylor Scott and White has decided to make a political based business decision based on recent Medicaid changes, while eliminating individual marketplace plans. For patients, we work to build our medical care teams within the BSW system, only now to be told our continuity of care matters not. Interestingly, the media is the one that has announced the end of these plans, yet the system has yet to inform the plan holders. I am sure that they will further change clinic and hospital insurance policy to not accept outside insurance plans. Sad to see a community care system which sends the message to the community "we want to care for you, but only if you are not on a marketplace plan or Medicaid". I used to be a proud customer/patient/client of Baylor, Scott and White but they have demonstrated a few times now, they care not about patients not Medicaid or marketplace associated.

I have had BSW for 20 years. I enjoy the doctors that I have. My rule is if you don't like the…read moredoctor change them, but there has only been one specialist I have had to do that with. The rooms are clean and they not only wash hands between patients but they also sanitize with sanitizer. It is a policy of theirs. I had a situation with no masks being used at a facility so I just searched on the internet and found an email / name of the second in charge. I let him know what was happening and this changed the next day (I had another appointment there). I like their policy to be your own advocate so if something in your gut is telling you something speak up! I kept fighting for my pain issues and was diagnosed with fibromyalgia. That was 18 years ago. I still kept getting pain, and I found out I had a rare immune disorder. My doctor fought for me and I absolutely will always be thankful.

Dr. Colin Sanner since I have been going there several times in the past year has been nothing but…read morehelpful and patient and treats me as if I am the only patient of the day. He is very thorough and makes sure I am completely satisfied of what plans we make about my care. I recommend him for anyone who has neurological problems and headaches. He is truly caring and committed. Sometimes you may have to wait, but it is worth it. He will spend time with you and treat you as a person and not a number. I wish he could treat me for all my conditions. I wish I could give him more than 5 stars!

I knew Dr. Colon when he was in the US Army. He was discharged at the end of the first golf war,…read moreand on his way home. He took all his case work with him so that he could leave his medical council with the army medical people to where it wouldn't be a burden on them to deal with the patients that he was treating. He is a man of high standards, and empathy. His quality of care of the highest standard.

Dr. Colon is my Neurologist. He is absolutely amazing. He takes the time to listen to your…read moresymptoms, he asks questions, and he answers all your questions and concerns. I was sick for 4 years with no diagnosis till Dr. Colon and he was the first dr to take my symptoms seriously and to get me a diagnosis. Then he started treating me and actually cares about my health and wellness during treatment to make sure the medication doesnt harm my body. Absolutely amazing Dr. Highly recommend him!!!

Doctor works for the insurance company. He is licensed in 13 states and writes boiler-plate…read moreinsurance denials without ever actually seeing or speaking to the patients whose medical treatment he denies. Would not recommend sending anyone you care about to him.

Be very careful when paying deductibles. We were told we had to pay a deductible for a procedure we…read morethought he was going to be doing instead he's referred us elsewhere. Ask for our deductible back and they are refusing stating it was for a procedure on our first visit,but he did nothing but talk to us everytime we went in and we paid copay everytime as well. Be nice to give that deductible to the surgeon that is actually doing a procedure.

After a horrible experience with another dr. at S&W, I refused to go the dr. again for a year. My…read morewife added me to her insurance, and I was able to go to Kings Daughter and fortunate enough to see Dr. Mattson. She restored my faith in doctors, and helped me tremendously. When I went in I had lost 50 lbs . (180-130lbs, 5'11") and it was painful even to drink water. My Dr. at S&W was an incompetent idiot and saw me as a commodity instead of a patient. Her only concern wasn't my health, but how much money she could make off of me. Dr. Mattson quickly realized I had GERD and put me on Nexium which immediately ended several years of pain. She discovered I had diabetes, high blood pressure and a few other problems, She also took me seriously and referred me to a neurologist who diagnosed me with early onset Parkinson's Disease. My previous doctor at S&W hadn't noticed any of those things, would not listen to me, didn't care and told me I just wanted drugs. I never imagined a doctor could change your life so much for the better or worse. I appreciate so much that doctor Mattson was there to help me improve my quality of life. Dr. Mattson is one of the most pleasant, down to earth doctors I've ever met. Occasionally I had to wait to see the doctor as she was running late, but that never bothered me because I knew that when it was my turn, I would have Dr. Mattson's full attention for as long as I needed it, too. This isn't a doctor that rushes in, gives you antibiotics or something and herds you back out in five minutes; this is a doctor who really cares and actually listens. I don't see dr. Mattson much anymore because she is nearly impossible to get in to see. Word has spread about how wonderful she is, and she is extremely busy. When I do get to see her, it always makes me happy just to see her friendly smile. Over the years, I have shared a lot of laughs and tears in her office, and I will always appreciate Dr. Mattson for not only being a great doctor; but also a great woman

Dr.Hamilton was very attentive and saved my life twice he is a great surgeon he did 2 c-spine…read moresurgeries on me . I would and have recommended him to my friends and family

Rate "0" because you can't give "0 stars" Dr Hamilton is a…read moreNeurosurgeon first off. This man should have his license revoked. He has ruined my spine.. my life, the chronic pain he's left me with from his hands 2005-2016.. 12 yrs of him!!‍ My bad.. no his!!!!!!!! After 5 cervical spine surgeries which he did through my throat.. which after the 3rd he should have went through the back.. he put me at high risk of losing my ability to swallow..the last 2 failed because of him.. I had a new surgeon fix his mistakes.. overlapping plates in my neck.. misery for a year.. no fusion for a year. He blamed me.. that what he did which couldn't be removed but fixed properly was my fault! Funny new surgeon.. new surgery.. fusion within 7 weeks. Ok.. yea???!!! I also had lumbar surgery which I can not have hardware removed (hopefully I don't hurt myself or break them..which can happen) because I'd bleed to death on the table. Screws that go through my bone into pelvic area.. not suppose to go through the bone that far.. one through a disc space.. through the disc. Look like drywall screws He could have stabilized my spine more but didn't. Let me go through a domino effect in my neck. 5 surgeries y'all.. C3/4 C5/6 then back to C4/6.. then cadaver bone without my permission on C6/7 (failed) then overlapping plates at C6/7-7T1. New surgery at an amazing university I had to have C5-T2 fused with rods on the backside of neck.. I'm completely fused!! I'd probably be dead or seriously messed up had I not sought an alternative dr and research him. Yea.. run away from him!! He had the audacity to fire me the day before he was going to do my surgery because I questioned his work and without his knowledge of me having 2 opinions of what he did to me.. he told me to find another surgeon. If I could find a lawyer that wasn't scared to sue a dr for this I would. I have until March 2018 to find one. Made sure I had copies of everything asap after I found everything out. Plus he's been sued for other issues he should be reprimanded for!! Look him up!!

Dr. Toussaint is a genius! I have referred friends to him exclusively. After working on my back…read moreand neck, I couldn't believe the differences! My GP was amazed, and referred dozens to Dr. Toussaint. He is also a kind and thoughtful care provider, and takes the time you need. Fantastic!

No stars is not allowed or that's what they would of gotten. Very unprofessional and lazy and they…read morewill lie to you about trying to get records

Office staff is very pleasant. The wait time was a little long but they have a train table and tv…read moreset on Disney for their kid patients. Spencer Stirlland did my sons hearing test. He was very friendly and patient. Dr. Brindley was my sons doctor. He was very friendly and answered all of my questions.

Dr. Hoover is just wonderful and caring. His staff is terrific. Very pleased with how my surgery…read moreturned out.