Changing my review based on customer service today. I have…read morea monthly membership and have for years at this point. When I pulled up today, I have my driver's windows down so that can exchange for a clean towel. Something I do frequently. The guy on the right side continues to spray my car. No biggie, maybe he can't see me. I tell the guy on my left that I need a new towel and to ask the guy on the right to stop spraying because he's going to get me wet. He tells me to pull up. I repeat myself, still waving my dirty towel that needs to be exchanged. Ask again for him to stop spraying until he's exchanged my towel and I can let my window up. He then states "if you pull up, you won't get wet". NO SIR. My window is down and common sense will tell you that I'll still get wet. Mind you, my arm that's out the window has been getting wet. He grabs my towel with a nasty attitude and slams it in the container and gives a new one. Listen, if you've had a bad day, don't take it out on your customers. I genuinely don't appreciate the rudeness nor the disrespect. It's also to be noted that he never acknowledged what I was saying by asking the other guy to stop spraying. Do better.

When they are there, it's decent. Most days I drive up 2 hours after they are supposed to be open…read moreand the cars in front of me are turning around because the car wash is shut.

Paid 200$ for a detail. Told it would take an hour and a half. Dropped the car up at 5. Came back…read moreat 6:40 to find my truck locked up in their garage. Don't have a way to get to work in the morning or any way to get into my apartment till my wife gets off at 9pm

Absolutely HORRIBLE service. Most unprofessional business I've run across in years! In July 2024, I…read moretook my father's Subaru down to Diamond from Sautee, GA (45 miles away) and got a wash and detail. I emptied the contents of the car so that the cleaners could clean everything. Before getting out of the car, I pointed out two stains (one on the ceiling above the driver side door and one on the ceiling in the rear seat) and asked they be cleaned. When I got the car back to go home, I didn't notice until I got home that the stains were not touched and the glove box was DIRTY...crumbs etc. They are so busy they miss details. I drove my dad's other car down to wash and detail it and was told they closed for the day. No notice on their FB page of the closing. Oh well. I drove back up to Sautee and waited for another time. Today was the next time I could go down (a few months later...now Feb 2025). I called Diamond to make sure they were open and when they were open. I was told at 9:30 that they were opening about 10:30 or 11 due to the cold weather. I drove down and got there a little after 10:30. I was told they weren't opening the wash/detail until noon. I explained to the woman at the counter that I called after 9 and was told 10:30 or 11. She replied the weather was to blame. I said it was sunny outside and the person told me 10:30 or 11 am. The young woman said the workers weren't coming in till later. Oh....so the workers come in when they want and I guess leave when they feel like it. The young woman got snotty and said "Honey, come back later." I'm not her honey and her rudeness is a fine example of why young people need training to work with the public. I will never return to Diamond again.

Southern Waves's staff are wonderful. They are hardworking and very helpful. There is always all…read morethe supplies we need to vacuum and clean the inside of my car!! I love this car wash!!!!

I have a membership. And I love being able to wash and…read morevacuum my car anytime in in town . I live on dirt road so its convenient and helps keep my ride clean

My son took our truck - a 2014 Ram 1500 for an oil change. Somehow, they managed to screw up the…read moretransmission and now we have to have a new transmission. They actually drained the transmission fluid instead of the engine oil. The transmission is still on backorder, so because of their inability to do a simple oil change, we have been without our truck for two months! They said that we could get a rental, but that we would have to pay for it ourselves and they would reimburse us after the claim was closed. So we would have to be out thousands for a rental - and then trust them to reimburse us. If you need a new transmission, this would be the place to go.

Travel to Charlotte each week for work. In the past I have always had my car…read moreServiced up North but after popping into Craig's I have decided to up my routine. I was in and out in no time and everyone was extremely pleasant.

My car has always been taken to Craig's ever since I purchased it. I just recently had my oil…read morechanged at the same place that had bought it from Craig's Valvoline and mynengine cover was missing. The guys that ran Craig's Havoline never placed it back on my car from my recent oil change. I am having all sorts of issues getting in tough with someone to get it back.

Very quick and easy oil change! Drive-thru style. Pull through, tell them what you want, pay, and…read moreleave! 5 minutes tops (with no line) oil change!