Great staff, very helpful! Good prices and service!…read moreI love that this store is in my neighborhood! So convenient!!!

I came in for some digestive aids for Charlie. I went in and started on finding a different variety…read moreof foods, gravies and treats that help with digestion. They have a big variety to choose from. As I walked to the counter I noticed the dog treat display that resembles a bakery full of colorful treats. The value is great. I love how they have a donation box for the local Wylie animal shelter.

I arrived at Pet Supermarket right at 7:57 not realizing they were closing early due to COVID-19…read more Their hours via Google still reflect 9AM to 9PM, the young girl working the closing shift was taking what seemed like a personal call on her cellphone. She proceeded to look me dead in the eye and lock the doors. I couldn't believe it, we are in the middle of a pandemic with a failing economy. You would think they would be welcoming customers, especially after being without a job during the month long closures. The parking lot is deserted as always, this location was never very popular and on its way to closing it's doors already. Maybe it's time to reevaluate your staff before you are forced to close your doors forever. P.S. I would have been in and out with-in 5 minutes.

So they got a shipment of fish with ich. unfortunately new associate was inexperienced and dumped…read morethe fish with water in tanks. I had purchased a pearl gourami from there. So i didnt catch that it had caught ich. Wiped out some of the weaker small fish and 3 gourami in my tank. I called the location and advise them thet there is ich in their tanks. Managers were aware and they had treated all fish tanks. They also told me they are making sure that all new fish are treated on arrival. Diana told me that they will make things right for me wednesday. I am impressed they owned up to a mistake that was not solely theirs.

Upper paw is truly the best pet shop in Dallas. So helpful and so nice. Support local businesses!!!!read more

Best dog food supplier I'll never switch up! Thanks for always having good prices. 10/10 outstandingread more

This family-owned pet store is absolutely amazing! They went above and beyond when I brought in my…read morenew foster dog who needed a bath -- they even treated her to a bacon-flavored ice cream and helped me pick out the perfect collar and leash. Their kindness and support for fosters and rescues truly stand out. It's clear they care deeply about the animals and their community. I'll definitely be supporting them and recommending them to everyone I know!

We moved to Anna two years ago and been taking our dog for a self bath every other week since…read more Everyone is always kind, friendly and helpful. We have seen them expand into doggie daycare and so happy to see the growth but they have not changed their customer service. They have provided dog training referrals and just general kindness every time we come. Thank you for meeting our pet's needs here in Anna.

Annesley does a great job with our Pinto Bean! Great place, clean atmosphere, very affordable!read more

I take my dog there they're really good with my gizmo The groomer is awesome. She has a lot of…read moreexperience and she's very good with my dog. She has patience the people that work in the other part there very sweet and kind and I always that as if you need help find anything.

Aidan helped my find a spray to keep my cats out of our plants. Thank you for being so…read moreknowledgeable and kind! What a sweet young man!

They did an amazing job on Einstein our Yorkie son. I think it was Kayla. She was so nice and she…read moreknew that he is a spoiled baby. They took good care of him. He looks so clean and handsome. A nice touch on his handkerchief. We will bring him back for sure. We will recommend you guys to our friends and family. She also said he was such a good boy.

I was so happy this store had both large bags of my cat food. The manager, Devin, personally…read morecarried them out to my truck. Exactly why I shop at this store, the manager & great products and customer service...keeps me coming back! Thank you Devin!

Great experience here!…read more Came to buy some cat food and dog food for a relative that lives in Denton that has not been able to leave home. I was impressed at the customer service and helpful attitude of all of the employees here. I was also impressed with the selection of foods they have available to the shoppers. Be sure to join their shopping member club because it will give you the discounts on their foods.

Horrible horrible horrible. I adopted a kitten from them February 1, 2026. I specifically asked if…read morehe had been tested for FELV and Leukemia and was told YES. I needed to know this since I have a cat that is positive so I asked them mutilple times. Well, guess what THEY LIED and do not care. I have been thru Operation Kindness many times but not anymore. In addition, he had a tape worm.

Great pet store with many varieties of toys, tears and food. However bummed they stopped carrying…read morethe brand I used to purchase for my doggie, right when I was so close to getting a free bag too! Three stars rating is due to the uncleanliness in the bathing area. Disappointed to see the area dirty in between clients. Never used the self bathing services again.