Umbrella was great! We booked a van and bus for wedding guest transports to and from the venue…read more Umbrella was flexible on various changes we made to the arrival and departure times (there may be a change to cost depending on timing, just ask). You can view the itinerary on line. The day of, we received texts from drivers. Umbrella drivers were very accommodating and friendly. Thank you Umbrella!

What you look for in a bus company is to safely and efficiently get passengers from Point A to…read morePoint B. Umbrella Bus barely got our passengers from Point A to Point B, did not do so efficiently, and arguably didn't do it terribly safely. We booked Umbrella for a 54-passenger shuttle to transport wedding guests from our wedding hotel to our ceremony venue, and then from the ceremony venue to the reception venue ($1050 total). I confirmed this itinerary with their staff by email and phone several times (at least three), because they kept sending me invoices that only showed a partial itinerary, but they assured me that they had the correct itinerary written down and would read off the correct itinerary on the phone when I called. On the first trip, the bus driver got the bottom of the bus stuck on a steep hill, rendering it unable to move. Guests had to walk nearly a quarter mile from where the bus got stuck to the ceremony site. The bus was also blocking the entrance to the park where the ceremony was held, meaning that park visitors and several wedding guests who were behind it were severely delayed in getting into the park. We had a couple of guests who missed some of the wedding ceremony because the bus blocked the entrance for so long. It would've been 3.5 stars if only for this, since it wasn't 100% the driver's fault, though he should really have known what the buses he drives are able to handle. On the second trip, though, despite me confirming the destinations in the itinerary with Umbrella MULTIPLE TIMES, the driver had somehow been given the wrong destination by their dispatch, and took guests back to the hotel instead of to the wedding reception venue. My family members had to argue with the driver, who insisted that he'd been told to take everyone back to the hotel, and "I'm only doing two trips, how will people get back to the hotel?" but he eventually relented and took everyone to the reception instead, but meant that most of the guests were delayed by quite a bit in getting to the reception. This definitely wasn't the driver's fault though, and was clearly the fault of the company/dispatch. He did eventually take the guests where they needed to go, which we appreciate.

We just took a vacation in San Francisco and we bought sightseeing tour tickets. We took the tour…read moretwice (because ticket allows you ride twice with same fare). The first tour was good and very informative..however the second tour was the best! Our driver/tour guide was "Chino" and his partner Saggy (English Bulldog). Our tour was non-stop laughter....Chino is a great guide...Saggy is such a cutie (he is the cleanest, quiettest, and most well behaved dog). Next time you visit San Francisco, you must take the Hop on Hop off tour with Chino and Saggy. I can't wait until we go back to SF to visit Saggy and Chino!! Thanks for the guided city tour and the comedy show!! It was great...we loved it.

My family and I visited from Oxnard California and had the best experience with our driver…read more"Willie"!! He made the ride fun and we enjoyed all the information he provided to us. He is really funny and our daughter recognized his rings as that what made him stand out when he picked us up. As Willie will say, "San Fran, San Fran... Cisco welcome to the bay"!! (Barron Family)

This is my 3rd experience with driver Hanh Pham. He is so…read moreprofessional and our group always has a great time and vibe. See you again next year Hanh Pham, for the Team Teal Company Party!!!!!!!!

I highly recommend booking Royal Coach for any of your Las Vegas transportation needs! I booked…read morethem for a corporate event and was so impressed from A-Z. First, Tawny, the Sales Leader, was extremely responsive and helped me understand all of the different bus options. We even got an extremely competitive price for a bigger bus compared to others in the area. (Which I will admit initially made me nervous!) The coordination leading up was very straight forward. Payment terms were very reasonable. The day of went PERFECTLY! Our bus driver, Ceaser showed up 15 minutes earlier than I expected. He was very friendly and polite. Once our guest started showing up, he was very personable and helped everyone with luggage that they had. And the bus was in amazing shape. Top of the line amenities, comfy seats, great air flow, and super clean. There were a few amenities we did not take advantage of but I'm sure they were great too! I hope this review helps you! It's hard to find reviews out there, but we really had such a great experience with Royal Coach and I hope you will too!

We used them for our company offsite. Excellent service, would absolutely work with them again!read more

Hasan drove us to Napa last Saturday for a wine-tasting day, and he provided excellent service from…read morestart to finish. He was punctual, professional, respectful, and a very safe and responsible driver. He was also incredibly flexible and accommodating when we made a few last-minute stops along the way. His friendly attitude and professionalism made our celebration even more enjoyable and completely stress-free. We truly appreciated having Hasan as our driver and would highly recommend him to anyone looking for a reliable and wonderful driver for a Napa wine-tasting day.

Thank you Brian for being an amazing tour guide! I've lived in the Bay Area all my life but I've…read morenever gotten around to exploring much of San Francisco. Brian knew exactly where to take me to photograph a breathtaking sunset. He maneuvered his way up Mt.Tamalpais with ease in his spacious, comfy SUV and got us there at the perfect time. It was truly one of the most magnificent sunsets I've ever seen. Thank you again!!

Don't look any further -- Brian is your guy!…read more Our family was passing through San Francisco and wanted to see all the best sights, but we had limited time and wanted to be covid-safe (no group tours). I knew immediately, based on all of the wonderful reviews, that Private Guide SF was the way to go. Brian was super responsive and incredibly helpful even before we officially booked our tour, even going as far as providing travel tips and recommendations for other legs of our CA coast trip. Then, the tour itself was so far above and beyond anything we could've hoped for. He picked us up at our hotel in his beautiful, comfortable, and impeccably clean van. He presented us with welcome gifts (!!) on top of a delicious array of snacks and beverages (very much to our 14-year old's delight). We then spent the next 4+ hours thoroughly enjoying the most thoughtfully and professionally organized personal tour, thanks to Brian's warmth, humor, and vast knowledge of SF and its surrounding areas. He took us to all of the places on our list and more (including an impromptu stop at Boudin for fresh bread). We could not be more pleased. Our time with Brian was truly the highlight of our trip.

My wife decided to go to Russia for our holidays. I think these guys can find good decisions for…read moreyour rest... Recommended

I participated in the G-Top Travel's Dubai 8 days tour from Feb 25 to Mar 4, 2026 with the total of…read more44 tour members. With the Middle East war brewing out on 3/2/2026, the tour leader, Miko Xu ensures everyone that she will provide us with the latest arrangement for accommodation and transportation. However, on 3/4/2026, the tour leader, Miko Xu took only 11 tour members with her and left the remainder of 33 tour members in Dubai without informing them. Therefore, the 33 tour members were stranded in Dubai without any assistance from Miko Xu nor G-Top Travel to arrange the accommodation in Dubai and the transportation back home. Later, tour group members learned that Miko Xu, the tour leader returned to the United States while numerous tour members are still stranded in Dubai. As the result of the irresponsible tour leader, Miko Xu and G-Top Travel some tour members had to purchase the new airline ticket and/or to negotiate with airline using the existing airline ticket back home on their own. We understand that the warfare is an unusual circumstance; however, as paying customers, we expected that the tour leader and/or G-Top Travel will assist the tour members during this situation. We did not expect that the tour leader left us stranded in Dubai, and G-Top Travel did not take any action to resolve and mitigate this issue nor did not apologize their irresponsible action. Unfortunately, many of us who were left stranded in Dubai, are limited or non-English speakers and senior citizens. Coordinating the accommodation in Dubai and the transportation back home were very challenging to be handle by our own without the assistance from family back in the States. This post is shared to raise the awareness for other travelers who are planning to join G-Top Travel group to think twice before joining G-Top Travel group because G-Top Travel group and their tour leader are irresponsible and might left you behind.

Phoenix Transportation is the best company I've worked with…read more Each driver has done an excellent job in taking care of our Road Scholar participants and getting us to our destination safely and on time. As a group leader, I especially appreciate how Mike takes care of our groups. He's professional, courteous, and an excellent driver. Mike is a pleasure to work with and represents Phoenix well; I'm always happy when I discover it's Mike that will be with us for our week long programs. Thank you, Mike!

When a friend left his phone on a Phoenix bus after a school dance this past weekend, we called…read moreimmediately (within minutes of the bus departing) to ask the driver to wait or turn around. What followed was one of the most shockingly unprofessional customer service experiences we've ever encountered. Fadi Stephan, who answered the phone, told us there was nothing he could do. When we pressed, he didn't just decline to help -- he lectured us. "You're adults, you need to face the consequences of your actions," he said. At one point, he mimicked my voice. We were stunned. Any reputable transportation company has a lost item policy. The standard practice is simple: when a customer calls shortly after leaving something behind, you make a reasonable effort to help. Phoenix chose not to. What makes this especially inexplicable: after leaving our school event, the bus went directly to Disneyland (six hours away) meaning the phone would be inaccessible until Monday. We weren't asking for a miracle. We simply asked Fadi to notify the driver so the phone could be safely held by the company rather than discovered and pocketed by a future passenger. He refused, and never offered any explanation as to why. If anything, it felt like he was rooting for another passenger to pick it up. We followed up with polite emails throughout the weekend. His written responses were abrasive: "Once again for the 5th time, I will let you know once the bus is back," but even that felt kind compared to his tone over the phone, which obviously doesn't leave a paper trail in the same way as email. Phoenix has lost our business, and we will be sure to share this information with the rest of our school. Please do yourself a favor and find another bus carrier! It's not worth the headache.

SF Minibus is a reliable transport company in the Bay Area. Been in the business for decades - well…read moretrusted. Very courteous and knowledgeable drivers. Wide range of bus sizes. Highly recommended!

I booked a minibus through San Francisco Minibus to transport 20 people to a Giants game from…read moreMarin. It was very easy to coordinate the transportation. The company got back to me quickly and was very responsive. Our driver, Nathan, was terrific. He knew the best route to get to the stadium through rush hour and ballpark traffic. His driving was great, especially given how foggy it was heading back to Marin. The bus was clean and well taken care of. I would work with this company again!

An amazing experience from beginning to end. I wanted to arrange an all-inclusive private…read moretransportation to John Muir Redwoods for four of us. Pickup and return to our home in the East Bay, and taking care of the logistical issues with parking, were our priorities. Kirill was easy to work with and made certain that all of our questions were answered. He was also our driver for the day and kept us safe and entertained with his familiarity with the route and related history of the area. We could not have asked for a better result. We all had a wonderful time and will definitely book this business again for future private tours. A five-star rating is well deserved.

Wonderful Experience with A Taste of SF Tours - Highly Recommend!…read more We recently went on a Muir Woods tour with A Taste of SF Tours, and it was a fantastic experience from start to finish. Our guide, Peter, was excellent--professional, friendly, and very knowledgeable. He even texted us the night before to confirm the pickup time and location, which we really appreciated. Peter arrived right on time and emphasized his goal to start early in order to avoid traffic, secure good parking at Muir Woods, and get ahead of the crowds. Sure enough, his planning paid off--we bypassed a traffic slowdown near Mt. Tam, parked conveniently close to the entrance, and entered the park well ahead of the busier groups. This gave us a more peaceful experience and allowed us to take stunning photos without too many people in the background. By the time we were finishing the loop, crowds were just starting to arrive--perfect timing! We had plenty of time to soak in the natural beauty, enjoy the crisp morning air, and take in the quiet serenity of Muir Woods before it got busy. After our walk, Peter took us to Sausalito, where we had the option to either return with him to San Francisco or take the ferry back to Pier 39 or the Ferry Building. We chose the ferry so we could explore Sausalito more leisurely, enjoy a delicious lunch by the bay, and do a bit of shopping. It was a perfect way to end the day. Even though Peter has only been leading tours in SF for six months, he impressed us with how much he knew about San Francisco, Marin, Sausalito, and Muir Woods--he never ran out of interesting facts and stories. He's also a great driver, which helped ease my nerves on the winding road up to Muir Woods. (He mentioned he used to be a Grand Canyon tour guide, so he's clearly experienced with mountain roads!) As a side note, I've lived in San Francisco for 20 years, and this was my first time visiting Muir Woods on a tour. I had avoided driving there myself because of the twisty roads, but taking this tour was the best decision. It was stress-free, enjoyable, and gave me a whole new appreciation for this beautiful spot just outside the city. Highly recommend this tour to both visitors and locals looking for a relaxed, informative, and well-organized way to experience Muir Woods!

Very early morning car service from Courtyard by Marriott Wharf to SFO. Driver was early, great…read moreconversation, and got us to the airport safely. Company always returned my emails and communication was clear.

Abbas is great! Answered all my questions before booking and easy to work with. He was on-time and…read moreflexible and would highly recommend for shuttle service!