My condo in Renton is managed by them. Worst company I have ever worked with. I have been trying…read morefor over two months to simply get a garage opener. I have sent 10+ emails, called numerous times. They have been dragging a simple task out for two months. They initially told me they "mailed it" and absolutely nothing came in the mail. Then they said they would come drop it to my house over the weekend, and they didn't bother showing up or giving me an update. Yesterday they left me a voicemail saying they would have an update for me by the end of the day but of course that didn't happen. WORST company ever run by people whose word holds no value. Those are the worst types of people to run a business unfortunately. I wish my community used literally anyone else for property management.

We began our lease with PMI Puget Sound in August 2018. From the beginning they have had the…read moreabsolute worst communication and customer service skills. I think they have gone through 4 different administrative assistants in the 2 years we dealt with them. We never received the correct mail key for the entire 2 years we rented, we received our water bill months late multiple times and was charged late fees by the water company. In April 2019 we accidentally locked ourselves out of the house. We called the emergency number multiple times since it was after hours with no answer. We then decided to call a locksmith as it was beginning to get dark. I informed the property management that we changed locks and offered them a key. It was then they wanted to charge us to have a locksmith come out to change the locks. I told them, no we tried calling their "emergency" number with no answer, we didn't have another choice. The lease stated we were not allowed to make changes to the unit unless deemed an emergency. We were stuck outside with 3 small children in spring, it became an emergency when they didn't answer the emergency line. When it became time to renew our lease they emailed a lease renewal document. We didn't sign it right away as we have 30 days to give notice whether we are staying or not. A week prior to the 30 day mark I get an email from Alex threatening to put the house back in the market if the signed lease isn't returned by Monday. I reminded him we have until the following week to sign it and also a little customer service goes a long way. I just received the move out inspection and they are gouging us $250 for a drywall hole the size of a quarter and $250 to remove stickers as well as $50 to retrieve a small toy from a high window sill, $55 trip charge and $200 in materials. Clearly that amount of work does not cost that much, they just want to keep as much money as possible. The returned security deposit check was postmarked 22 days after we vacated, which is illegal. Then on top of it, they didn't even sign the check so it wasn't valid! We did not receive a valid check until September 8th, 39 days after we vacated. I do not recommend PMI Puget Sound to homeowners looking to have a company to rent their home or even a renter looking for a unit.

I had high expectations listing our home with Excel. Jeremy, Melissa, and the whole Excel team…read moreexceeded all of them. Their hard work resulted in delivering a super-solid offer that got us more proceeds (and those proceeds sooner) than expected. Thank you for everything! -John

April is very experienced and is on your side. She provided us with great customer service and…read moreadvice when we needed it. She made the entire process super simple!

As a Realtor, I deal with property management companies all the time during a sale when I need a…read moreresale certificate. Polaris has always been very helpful and fast in getting me what I need. Their resale certificates are the best I have seen! I'm not sure who wrote those other reviews, but it sounds like they are talking about a totally different company! They are honest, ethical, and they have decades of experience. They know what they are doing!

they need a phone number it is highly unprofessional and highly disrespectful that they think we're…read moregoing to sit down and send typed out messages to them every single time. The moment my lease expires. I'm moving because I refuse to continue living in a building with a management company that thinks they don't have to get on a phone and communicate. This new wave of professionals genuinely suck and have no people skills. Back in the day. That would not have been able to fly. If I would've known this communication issue I would've never accepted the apartment.

We recently met and worked with Carla Clark and her team at Windermere Maple Valley to sell our…read morerental house. We can not recommend her highly enough. She was amazing during the entire process. Treated us like we were selling a multi-million dollar home. If you need an agent to sell your home, or one to help you find your next house, contact Carla. You will be happy you did. www.carlaclark.com

From the owner: Real Estate & Mortgagesread more

Becky recently helped us purchase a beautiful home on 5 acres. The purchase and transaction could…read morenot have gone any smoother. She is professional, calm and confident. There were several people interested in the property and the seller decided to choose us as the future owners. I don't know how she did it but she made it happen for us. We could not have done it without her. Highly recommended. Thank you so much, Richard & Kathy

This spring my husband and I unexpectedly needed to sell our executive rental home in Auburn…read more Having lived out of state for several years, we no longer had a real estate professional to turn to. I asked a former neighbor for a referral - Rebecca. Immediately I knew I had found the perfect real estate professional. She went above and beyond what a normal realtor would do. We needed to coordinate many repairs and services. She handled it all - she sourced excellent and affordable contractors and would usually come out daily to oversee progress. Because of her efforts, I feel confident we received top dollar for our listing. She truly gave us 'peace of mind' to be able to complete a complicated transaction from out of state. I 100% recommend her with NO reservations!

Beth was amazing in working with us. I can't wait to move in. We are very grateful she took a…read morechance on us. Highly professional and understanding

This woman (Beth) is a horrible landlord/agent, She misrepresented a place that we had rented, So…read morewe were moving back to Washington and found a place she had listed in Auburn, we filled out the app and had our sister meet her to do a walkthrough, the place was ok for what we were looking for we asked her while they were walking around the house (video call) about any insect issues and she said no there weren't any bug issues at all, well we signed the lease gave her all the $$ required and thought we had a decent place, so a about 2 days later our sister met her to do the walk through and get the keys and she was always at the house before my sister in law would show up (and she was early) which we didn't think to much about but made sense later, so our sister got the keys did the walkthrough and everything checked out with exception to some little things ( no big deal ) then a day or so later our sister came back over to do a little touch up cleaning and other than the extremely nosy and bossy neighbor, well we moved over a few days later and just put a few boxes on the garage and started looking around the house and my wife found millipedes in a couple rooms and that sent my wife off the deep end ( she is terrified of creepy crawlies ) so we asked to be let out of our lease understanding there are some costs to relist it but this place was misrepresented and I believe she knew. She was showing up early for the previous meetings so she could clean up the bugs before anyone got there, she let us out of the lease and restarted the add. It was rented a week and a half later but the new renter couldn't move in till the 25th of the month so we paid the rent for the 25 days of the next month, and we figured she would deduct something for the advertising but she kept all of our deposit now considering she was out of pocket for no money for any of the time this just seemed sleazy and she never offered to solve the bug problem. So with that being said stay away from this lady..oh and by the way the neighbor (this was a duplex) was a nosey bossy a@#hole that she said was such a nice guy.