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Was invited to an art show through Parkwest Art Gallery for 4 days. I arrived on a Thursday and was in awe at the details in the decor throughout the hotel. The red chocolate and gold tones with pops of artwork was very catching. I get checked in go to my room and watched the amazing view. After a few hours I returned downstairs to have a cocktail as I waited for my event to begin. The lobby smelled like sewage like water had not run in pipes or toilets weren't flushed and all the gases filled the lobby. They said they couldn't smell it I said go outside and come back in. He said it was the mops they were using. I just looked at the little guy for him to think I was that gullible. The smell dissipated over time, staff was pleasant the halls were clean then Friday came. And all of Philly came to the Living Room and Wet Bar like why would non payers or stayers be allowed in the these areas. It lowered the exclusivity and class of the W Hotel. Friday and Saturday was not upscale once the DJ and Live band it definitely gave 2.5-3 stars vibe. I wouldn't spend hundreds of dollars to stay at a place I have to wait in line to access basic amenities. Even the 7th floor was not locked on the elevator and the door was propped open to enter the Wet bar. Not the best 1st stay.
My second single night stay here and it was as lovely of an experience as I could ask for. Being this hotel is located in center city, I choose it because its near most things downtown. Being a Marriott Bonvoy member is the second reason I choose to stay here. There are perks associated with, that I use to my benefit. So first contact is with valet if you drive to this hotel. They were courteous, professional, and patient. Both stays i let them park my vehicle as there is no public parking near by worth the headache for me. So I pay the $60+taxes for hopefully a peace of mind. Upon entering, you walk into the eccentric entry-way with low lighting, dark backdrop, and asymmetrical art furniture deco. Feels like you walk through a portal to another world. Its really amazing. Continuing on, there's no wondering were the check-in desk is, because as soon as you walk in, they're right there. Which I love. On the right is a lounge. To the left of the desk is the walkway to the elevators, a large sesting area, and the bar. I think k i might have stood in line to check-in for about 7 minutes. Not long, at all. After checking in, I was given a complimentary adult tropical drink, that was delicious. Then I made my way to the elevators. The elevators require your room key to get to your floor. I like this feature as its one more added security measure. Once off the elevator you walk down the low lit hallway to your room. Kind a cool romantic scene feel. Which follows into the entering the room. I believe it had a king suite on the 43rd floor. So when I walk in, and look to the other side of the room, I had this dope view of Philadelphia City. I swear, the W was on their A-game when they designed this room. Not only was it functional, comfortable, and well laid out. The thought that went in it to make it have sex appeal, visual cues, and amenities to for that amazing luxury feel. I believe the room price tag was around $217 a night+tax. And I can't lie, it is definitely worth it. One thing I forgot to mention with check in is that I was given the option to visit the pool. You need a wrist band for that, that they will give you. I truly believe that the W provides an amazing luxury stay-cation experience at a premium price. I definitely recommend the W if wanting that sexy luxury feel.
This is my favorite hotel in Philly. They literally have the best outdoor pool open year round. I visit Philly frequently for business and will already be returning again soon. The W is my go to hotel because of the customer service, room views, and the pool. You also can't beat the amenities here and the location is great too.
I stay at many hotels for work this was by far my favorite! From start to finish I experienced excellence. From a seamless valet drop off to checking in. It was a long wait to check in due to everyone arriving at the same time but my room was available early and the wonderful women at the desk apologized and was very empathetic and kind! Traditionally, I am not greeted that way. I was offered a pool wristband if I wanted and thanked for being a silver member and was upgraded! During my stay I wrote little notes in my room to the cleaning staff. Cynthia even wrote me a note back welcoming me! I took wine out to drink and fell asleep when I came back it was in the refrigerator again at the perfect temperature for me to consume. I visited the front desk on my way out to request shower caps and the gentlemen had it sent to my room while I was out. Upon checkout I was running late Elena sent someone to retrieve my luggage while I left the room to attend a meeting. At checkout a team member partnered to find my luggage since I did not get a pick up card and asked about my experience and opportunities. I told her not a thing I just wish I booked another day to stay in bed or at the hotel to enjoy all it had to offer. I usually don't write hotel reviews but wanted to take the time to highlight all of the team members that I came in contact with that made my stay effortless! Modern hotel. I miss the pink pens. If you have any lying around I will gladly take them off your hands!
This hotel has been on my list of places to stay for a bit now and I finally pulled the trigger and booked a night here over the weekend since my husband got us tickets to see Beauty & the Beast on Broadway at the Academy of Music. I will start by mentioning the good, which was the location being prime. Its in walking distance of everything including where the show was, but due to the rain we took an uber. Valet works fast so getting out the car and into the building was a breeze. The lobby is beautiful and kept clean, but small. The elevators are quick and the pool is open year round. Our room was spacious, with an amazing view of City Hall. The bed sits low but is very plush. That's pretty much all the nice I can say about the hotel, based on my short stay. The cons I can point out were the hotel having me down for a basic room when my reservation that was paid for in advanced displayed superior. Me being a gold elite bonvoy member meant nothing, as I watched the agent beside me check in a guest who wasn't even a bonvoy member and offer her him upgrade from the BASIC room he booked while the agent assisting me kept telling me I booked a basic room. Gold elite or higher are usually guaranteed upgrades if available, so this was a turn off for me. After showing my reservation from the bonvoy app, I was given a superior room but the layout was different than advertised on the app. When asked if I could at least get the layout displayed, she disappeared for 15mins only to come and say no. However, there were plenty of the layouts available across the hall from the room we were given. The only perk I was granted as gold elite was late check out at 2pm, which I had to have a different agent add on later that evening. They did have jazz playing in the bar/lounge area on Sunday from 7-10 but the area is super small and there was no seats available. I got a drink from the bar and sat in the lobby benches to drink it and enjoy the music. We did go to the pool, which is beautiful; with loungers, cabana style seating, and a fire pit for the colder months. They also have speakers that play music as well. However, the pool was dirty. A lot of debree floating around, so we didnt stay in it long. Staff was also not that friendly. They just stare which is kind of uncomfortable. I felt out of place honestly. Only staff who smiled and spoke was this one women who I believe may have been a manager. We ran into her twice and she was pleasant both times. Valet was about $72 after taxes but I wasn't surprised, as finding parking in center city Philly is a nightmare lol. I honestly dont know if I'd stay here again but if I did, I'd try a warmer season.
We had a nice stay at the W. We had read bad reviews about the valet parking, so we parked at a nearby lot and walked. It ended up being about half the price of the hotel valet so it worked out fine. Check-in was pleasant. We were given free welcome drinks and they were really good! Our room was on the 36th floor. Unfortunately we could not get in as the door was stuck. My husband went downstairs and the front desk person sent someone up immediately. After struggling for a bit we were able to get into the room. The room is very unique and interesting. The bed was very comfortable, as were the pillows. The room was fairly clean. The bathroom was okay, but the shower doesn't have a full door which was a bit unusual. Once the water got hot it was nice. We didn't watch TV since it was a short stay, but the TV was a nice size. There was a mini bar, and another drawer with some... interesting things for sale. Haha. The lobby was definitely loud and rowdy with a party atmosphere but it didn't disturb us at all. Checkout was done on my phone. It was a nice stay in a convenient location.
I expected a stylish, well-thought-out experience from the W, but everything about my stay felt like an afterthought. My room design was just... odd. The bed was placed in the middle of the room--not against a wall--which made the space feel awkward. The bathroom didn't even have a door, just a curtain, and the shower setup was inconvenient. The only towel hook was outside the glass, so you had to step out dripping wet to grab it. I have attached a few pics because I am certain most will not believe my bathroom door was an actual curtain. Downstairs at the hotel bar, there wasn't a single TV--during the World Series and Monday Night Football, no less. The other bar attached to the lobby had one, but it was literally a TV on wheels they'd rolled in. The first night of my stay, Monday night, I stayed in my room since the other bar was closed, the one with the TV on wheels, because I wanted to watch the game. It sure seems like they would sell a lot more drinks if they provided a place where people could hang out and enjoy watching a game. I want to say something positive, it's challenging. My room service didn't happen until after 4pm each day I was there. I even called down at 8am the 2nd morning, and when I brought up room service, the gal immediately responded, "we clean the rooms of guests checking out first". I never even asked my question. She obviously knew what I was going to ask, but she definitely did not believe in the listening first approach. For a modern, upscale hotel, the overall vibe was strange and poorly executed. Definitely not what I expected from a Marriott property.
Very nice facilities and service except from Monica who was very rude. Someone else booked my reservation for me and they booked checkout for a day before. Someone who was not Monica said she made a note on my reservation that I would be switching rooms for the extra night and it appeared she'd said "Marriott gold member" to her manager right before, so I thought the matter was settled. Monica should not work in the service industry as she mishandled the reservation and situation, so I went to Hilton where they better serve Hilton Gold members. I would recommend the W Philadelphia for the facilities but highly recommend avoiding Monica.
I liked this hotel, the common area was energetic, the gym space was upscale and clean. The room was nice too and a good view from the 47th floor. Although what I found peculiar is the bathroom door in the room didn't close, it was a sliding door with a big gap and no lock. Additionally the sink and faucet had an awkward design so water kept spilling everywhere lol.
The bar/lounge area is super chic and perfect spot to grab a nice cocktail. I love the expresso martini that comes with a cannoli. Perfect combo.
My girlfriend and I went to the W and the place turns into a live music nightclub at night. It was so busy. The live music wasn't good (like the singers werent the best) but I did like when they started turning on a mix of 90s/early 00s music. Even the bar was packed. There was a long wait just to have a table. I think people usually reserve the tables well in advance. My cocktail was pretty good as well. The decor in this place is interesting with its cool hanging lights. I also liked the secret room this place offers.
4 months ago
Hotel right near a lot of tourist spots in walking distance. There is valet parking, but there are also other lots nearby if you just want to park your car easily within a block. The lobby has a lot of comfortable seating if you're hanging out with your party or waiting for check-in time. The rooms are spacious with comfortable beds. Unfortunately, no microwave and the fridge is for sellable items only. The views out our window wasn't much, but both ends of the hallway give a great peak. There is also a pool deck with a bar. When we went, it was incredibly packed, so not much room to maneuver, but the water was so warm. It's a great amenity vs most hotels in the area. There was also live music in the evenings. Overall, the location and the comfort are worth it. Definitely a great stay. read more
4 months ago
We absolutely loved our 1 night impromptu trip at the W Philadelphia, We have stayed with the W Hotel Brand Before twice in Fort Lauderdale Beach, (Review Listed Here: https://yelp.to/rtZZGypdzh). both experiences with the W Hotels chain where out of this world.we got the 2 queen high floor room and it was great. The room featured 2 soft yet supportive queen beds on the 43rd floor. The floor to ceiling windows DO open which was neat as well! The bathroom area featured a really nice frameless tempered glass shower door with a Rain Shower Head! The hotels pool and wet deck bar area was really great as well as the location! If you are looking for a great place to stay in the Heart of Center City Philadelphia, Than I Highly recomend the W Hotel read more
5 months ago
Was invited to an art show through Parkwest Art Gallery for 4 days. I arrived on a Thursday and was in awe at the details in the decor throughout the hotel. The red chocolate and gold tones with pops of artwork was very catching. I get checked in go to my room and watched the amazing view. After a few hours I returned downstairs to have a cocktail as I waited for my event to begin. The lobby smelled like sewage like water had not run in pipes or toilets weren't flushed and all the gases filled the lobby. They said they couldn't smell it I said go outside and come back in. He said it was the mops they were using. I just looked at the little guy for him to think I was that gullible. The smell dissipated over time, staff was pleasant the halls were clean then Friday came. And all of Philly came to the Living Room and Wet Bar like why would non payers or stayers be allowed in the these areas. It lowered the exclusivity and class of the W Hotel. Friday and Saturday was not upscale once the DJ and Live band it definitely gave 2.5-3 stars vibe. I wouldn't spend hundreds of dollars to stay at a place I have to wait in line to access basic amenities. Even the 7th floor was not locked on the elevator and the door was propped open to enter the Wet bar. Not the best 1st stay. read more
My second single night stay here and it was as lovely of an experience as I could ask for. Being this hotel is located in center city, I choose it because its near most things downtown. Being a Marriott Bonvoy member is the second reason I choose to stay here. There are perks associated with, that I use to my benefit. So first contact is with valet if you drive to this hotel. They were courteous, professional, and patient. Both stays i let them park my vehicle as there is no public parking near by worth the headache for me. So I pay the $60+taxes for hopefully a peace of mind. Upon entering, you walk into the eccentric entry-way with low lighting, dark backdrop, and asymmetrical art furniture deco. Feels like you walk through a portal to another world. Its really amazing. Continuing on, there's no wondering were the check-in desk is, because as soon as you walk in, they're right there. Which I love. On the right is a lounge. To the left of the desk is the walkway to the elevators, a large sesting area, and the bar. I think k i might have stood in line to check-in for about 7 minutes. Not long, at all. After checking in, I was given a complimentary adult tropical drink, that was delicious. Then I made my way to the elevators. The elevators require your room key to get to your floor. I like this feature as its one more added security measure. Once off the elevator you walk down the low lit hallway to your room. Kind a cool romantic scene feel. Which follows into the entering the room. I believe it had a king suite on the 43rd floor. So when I walk in, and look to the other side of the room, I had this dope view of Philadelphia City. I swear, the W was on their A-game when they designed this room. Not only was it functional, comfortable, and well laid out. The thought that went in it to make it have sex appeal, visual cues, and amenities to for that amazing luxury feel. I believe the room price tag was around $217 a night+tax. And I can't lie, it is definitely worth it. One thing I forgot to mention with check in is that I was given the option to visit the pool. You need a wrist band for that, that they will give you. I truly believe that the W provides an amazing luxury stay-cation experience at a premium price. I definitely recommend the W if wanting that sexy luxury feel. read more
1 year ago
This is my favorite hotel in Philly. They literally have the best outdoor pool open year round. I visit Philly frequently for business and will already be returning again soon. The W is my go to hotel because of the customer service, room views, and the pool. You also can't beat the amenities here and the location is great too. read more
I stay at many hotels for work this was by far my favorite! From start to finish I experienced excellence. From a seamless valet drop off to checking in. It was a long wait to check in due to everyone arriving at the same time but my room was available early and the wonderful women at the desk apologized and was very empathetic and kind! Traditionally, I am not greeted that way. I was offered a pool wristband if I wanted and thanked for being a silver member and was upgraded! During my stay I wrote little notes in my room to the cleaning staff. Cynthia even wrote me a note back welcoming me! I took wine out to drink and fell asleep when I came back it was in the refrigerator again at the perfect temperature for me to consume. I visited the front desk on my way out to request shower caps and the gentlemen had it sent to my room while I was out. Upon checkout I was running late Elena sent someone to retrieve my luggage while I left the room to attend a meeting. At checkout a team member partnered to find my luggage since I did not get a pick up card and asked about my experience and opportunities. I told her not a thing I just wish I booked another day to stay in bed or at the hotel to enjoy all it had to offer. I usually don't write hotel reviews but wanted to take the time to highlight all of the team members that I came in contact with that made my stay effortless! Modern hotel. I miss the pink pens. If you have any lying around I will gladly take them off your hands! read more
4 months ago
This hotel has been on my list of places to stay for a bit now and I finally pulled the trigger and booked a night here over the weekend since my husband got us tickets to see Beauty & the Beast on Broadway at the Academy of Music. I will start by mentioning the good, which was the location being prime. Its in walking distance of everything including where the show was, but due to the rain we took an uber. Valet works fast so getting out the car and into the building was a breeze. The lobby is beautiful and kept clean, but small. The elevators are quick and the pool is open year round. Our room was spacious, with an amazing view of City Hall. The bed sits low but is very plush. That's pretty much all the nice I can say about the hotel, based on my short stay. The cons I can point out were the hotel having me down for a basic room when my reservation that was paid for in advanced displayed superior. Me being a gold elite bonvoy member meant nothing, as I watched the agent beside me check in a guest who wasn't even a bonvoy member and offer her him upgrade from the BASIC room he booked while the agent assisting me kept telling me I booked a basic room. Gold elite or higher are usually guaranteed upgrades if available, so this was a turn off for me. After showing my reservation from the bonvoy app, I was given a superior room but the layout was different than advertised on the app. When asked if I could at least get the layout displayed, she disappeared for 15mins only to come and say no. However, there were plenty of the layouts available across the hall from the room we were given. The only perk I was granted as gold elite was late check out at 2pm, which I had to have a different agent add on later that evening. They did have jazz playing in the bar/lounge area on Sunday from 7-10 but the area is super small and there was no seats available. I got a drink from the bar and sat in the lobby benches to drink it and enjoy the music. We did go to the pool, which is beautiful; with loungers, cabana style seating, and a fire pit for the colder months. They also have speakers that play music as well. However, the pool was dirty. A lot of debree floating around, so we didnt stay in it long. Staff was also not that friendly. They just stare which is kind of uncomfortable. I felt out of place honestly. Only staff who smiled and spoke was this one women who I believe may have been a manager. We ran into her twice and she was pleasant both times. Valet was about $72 after taxes but I wasn't surprised, as finding parking in center city Philly is a nightmare lol. I honestly dont know if I'd stay here again but if I did, I'd try a warmer season. read more
1 month ago
2 years ago
We had a nice stay at the W. We had read bad reviews about the valet parking, so we parked at a nearby lot and walked. It ended up being about half the price of the hotel valet so it worked out fine. Check-in was pleasant. We were given free welcome drinks and they were really good! Our room was on the 36th floor. Unfortunately we could not get in as the door was stuck. My husband went downstairs and the front desk person sent someone up immediately. After struggling for a bit we were able to get into the room. The room is very unique and interesting. The bed was very comfortable, as were the pillows. The room was fairly clean. The bathroom was okay, but the shower doesn't have a full door which was a bit unusual. Once the water got hot it was nice. We didn't watch TV since it was a short stay, but the TV was a nice size. There was a mini bar, and another drawer with some... interesting things for sale. Haha. The lobby was definitely loud and rowdy with a party atmosphere but it didn't disturb us at all. Checkout was done on my phone. It was a nice stay in a convenient location. read more
1 year ago
I expected a stylish, well-thought-out experience from the W, but everything about my stay felt like an afterthought. My room design was just... odd. The bed was placed in the middle of the room--not against a wall--which made the space feel awkward. The bathroom didn't even have a door, just a curtain, and the shower setup was inconvenient. The only towel hook was outside the glass, so you had to step out dripping wet to grab it. I have attached a few pics because I am certain most will not believe my bathroom door was an actual curtain. Downstairs at the hotel bar, there wasn't a single TV--during the World Series and Monday Night Football, no less. The other bar attached to the lobby had one, but it was literally a TV on wheels they'd rolled in. The first night of my stay, Monday night, I stayed in my room since the other bar was closed, the one with the TV on wheels, because I wanted to watch the game. It sure seems like they would sell a lot more drinks if they provided a place where people could hang out and enjoy watching a game. I want to say something positive, it's challenging. My room service didn't happen until after 4pm each day I was there. I even called down at 8am the 2nd morning, and when I brought up room service, the gal immediately responded, "we clean the rooms of guests checking out first". I never even asked my question. She obviously knew what I was going to ask, but she definitely did not believe in the listening first approach. For a modern, upscale hotel, the overall vibe was strange and poorly executed. Definitely not what I expected from a Marriott property. read more
Very nice facilities and service except from Monica who was very rude. Someone else booked my reservation for me and they booked checkout for a day before. Someone who was not Monica said she made a note on my reservation that I would be switching rooms for the extra night and it appeared she'd said "Marriott gold member" to her manager right before, so I thought the matter was settled. Monica should not work in the service industry as she mishandled the reservation and situation, so I went to Hilton where they better serve Hilton Gold members. I would recommend the W Philadelphia for the facilities but highly recommend avoiding Monica. read more
9 months ago
I liked this hotel, the common area was energetic, the gym space was upscale and clean. The room was nice too and a good view from the 47th floor. Although what I found peculiar is the bathroom door in the room didn't close, it was a sliding door with a big gap and no lock. Additionally the sink and faucet had an awkward design so water kept spilling everywhere lol. read more
1 year ago
The bar/lounge area is super chic and perfect spot to grab a nice cocktail. I love the expresso martini that comes with a cannoli. Perfect combo. read more
My girlfriend and I went to the W and the place turns into a live music nightclub at night. It was so busy. The live music wasn't good (like the singers werent the best) but I did like when they started turning on a mix of 90s/early 00s music. Even the bar was packed. There was a long wait just to have a table. I think people usually reserve the tables well in advance. My cocktail was pretty good as well. The decor in this place is interesting with its cool hanging lights. I also liked the secret room this place offers. read more
Overall I think the W sits in a pretty specific niche, so if you prepare yourself for what it has to offer I think you'll enjoy it. IMO it's not for everyone, but if you understand the vibe you're gonna get and want that, then you will love your stay here. Keywords to describe the hotel's aesthetic: dark, moody, sexy, sultry, luxe, glam. Let me say first that the W is really kind of like a splurge location for couples or under-40 year olds who are going somewhere nice for a weekend or so. The appeal is really not for people who are traveling for work, but for pleasure. I think you could bring your kids but certainly think it's better suited to a girls weekend or a couples getaway. If you're here for work or with your family, I'd recommend the element hotel which is actually right next door in the same building. The location is in center city, so be prepared for a really busy street and lots of noise on the street and the lobby. The location is prime though so you'll be able to walk most places in the city from here which is great if you are coming from out of town and want to explore. The rooms are quiet but depending on how busy it is you may hear other people in the hotel. The restaurant dolce is very good and the bar seemed well stocked. The customer service is amazing. I think his name is Wesley who works the front desk, he set up our reservation and assisted us during our stay. When we switched over to the element hotel (the W sold out) he actually helped us over there too since they share a building! The restaurant workers were also super nice. The rooms themselves are beautiful. The aesthetic is definitely moody and sultry, so don't expect to be able to get work done/be productive - but that's not the point of your stay here! If you're staying here I would be relaxing and taking in the comforts. The bed is soft the shower is huge and the decor is really nice. There is a minibar in the room and snacks for sale (along with some items geared towards couples). I wish we could've stayed longer but they sold out the rest of our trip so we switched over to the element, which Id also recommend. The W is fantastic and we had a great stay. I'd be back. read more
7 months ago
3 months ago
3 years ago
Honey!!! Go here... this is my new favorite! Firstly, read my last review about the horrible experience I had in Atlantic City. After checking out, I drove down to Philadelphia bc I was completely turned off and wanted to have a resort style workcation. My cousins and a couple of friends recommended this hotel and upon walking in, it was a breath of fresh air and a true 5-star experience. The whole purpose of me going to Atlantic City was because I had located a heated rooftop pool. I had given up on the idea of finding one. I was ecstatic to learn that this hotel has a stunning, oasis style heated pool! Omg! I had a blast swimming... okay... now to the review. Decor, design, architecture, ambiance and attention to design detail was A-1! Service was exceptional... the food at Dolce, amazing! I can't say enough about this incredible hotel. Please treat yourself if you're ever in Philly! read more
2 years ago
2 years ago
This review is for Living Room only. I came here to listen to live music. The artist was amazing and kept me enthralled in the music most of the time. Glad I reserved a table because there isn't a ton of standing room. The wine was great and sliders were good, but a bit overpriced. I was alone and met some interesting people. Overall, I'd return to listen to live music again! read more
I had a wonderful stay here. It was the same time when the Indianapolis Colts were in town and had taken over the hotel and it was very cool to see them everywhere. My room was not ready when I checked in and normally that would have been a turnoff. Not in this case. The lady at the check-in took me to the spa so I could change and use the gym while I waited for the room. Now that's what I call great service! My room was comfortable, modern and on the top floor with a nice view. read more
I needed a last minute stay in Philadelphia and I'm so glad I found the W. This hotel is not only beautiful but has everything you can need to have a relaxing stay. Not to mention it is a prime location of the city that is both walkable and safe, complete with great restaurants and various shops in the neighborhood. I loved the decor and overall ambiance of the hotel and thought the bed was beyond comfortable. I will definitely stay in the W the next time a need a place to stay in Philadelphia! read more
I was underwhelmed staying at the W Philly. We were able to check in quickly and greeted with a tequila beverage upon check in. There's also green apples in the lobby. We stayed two nights 1/29 + 1/30/2023. This where it went downhill. Granted the beds were comfy but everything else was challenged. The hotel was not prepared for the NFC championship game. Room service stopped taking orders because the kitchen had to close down. We ended up door dashing but our delivery and food order was cold because the city closed down the perimeter and our driver had to walk 3 streets to deliver the food. Was the W's fault? Not really but there were no means to access the hotel conveniently and the kitchen should have stayed open. Throughout our entire stay, our entrance door had this wheezing whistling sound. It's the negative pressure from the HVAC which means the system needs to be recalibrated. The whistling wheezing sound drove me crazy. It wasn't white background noise, it was annoying wheezing whistling on the 44th floor. Now here is the kicker: the fire alarm went off at 4:40am. Not only did the fire alarm go off multiple times, the announcement advising it was a false alarm went off multiple times. Completely disruptive and I felt that fire alarm combined with the wheezing/whistling, and kitchen being closed ruined our stay at the W. read more
This was the first time staying at a W hotel for me and the spouse. W falls into parent company Marriott's "luxury" tier along with Edition, The Luxury Collection, St. Regis, The Ritz Carlton and JW Marriott brands. LOCATION: You can't get anymore central than this. It's within walking distance to the 15th St subway station, Independence Hall, City Hall, Chinatown, Reading Terminal Market, tons of eateries and shopping. LOBBY: Dark and chic, we arrived on a Saturday evening to loud club music filling the entire lobby coming from Living Room, the hotel's lobby bar. They sell reserved tables for party sizes of 1 thru 20 for a night of "mingling". Dolce is the hotel's main restaurant, open for breakfast, lunch & dinner. ELEVATORS: 4 cars with speedy service and key-controlled floor access. The hotel's design in skinny, so all rooms are a short distance to the elevator banks. ROOM: The dark theme continues throughout the halls and into the room. We were on floor 36 with views of City Hall and northern Philadelphia. Odd in design, you're greeted with the long bathroom counter & sink as you enter the room. To the right was the other half of the bathroom with an oversized shower and water closet, all framed in bronze-colored glass from floor to ceiling. It's not the most private of settings as big gaps can be seen between the sliding glass door and glass walls. The king bed was comfortable, set at an angle for design purposes only, with an oversized desk acting as the headboard. A sofa/daybed stretched the entire width of the wall-to-wall windows and can be used as a second bed for one. Lots of power outlets for device charging. Air conditioning was a tad loud. I dug the automatic mood-setting lighting panel. Five choices from bright to off controlled lamps, ceiling lights, under cabinet and under bed lighting. AMENITIES: Bottled water, iron, ironing board, clothing steamer, hair dryer, safe and subtly-scented bath amenities. Ice machines on every floor. Free WiFi for Marriott Bonvoy members; if not it was $12.95/day. HOUSEKEEPING: Like many hotels do nowadays, service is only performed every three days, so nightly turndown service is unavailable too. SERVICE: Friendly and professional all around. TIPS: Room account info wasn't accessible on the TV. Rollaway beds can be had in suites only. Free bottled water is available at the front desk. OVERALL: A definite repeat. read more
3 years ago
Gorgeous and trendy hotel. The decor is futuristic and there are a lot of amenities to explore. The staff is friendly and attentive. However, the hallways are super noisy. You can hear people from inside your room. Also, the valet parking is super crowded and hectic. One attendant told us to circle the block which took another 20 minutes! Not a fan of this system at all. Thankfully, when we came back around another attendant took us right away. read more
Stopped in the bar area in the lobby of the W hotel. We had to get escorted through the red roped off area to seats. Ordered two cocktails and was asked if we wanted some bar nuts. Music was playing ! Some people were dressed up and some were casual. Good Vibes!!! I recommend visiting after a date night dinner to unwind before calling it a night! read more
4 years ago
Very disappointed with this hotel. I arrived exactly at 2:33pm and was told my Fantastic Suite was not ready because the platinum, titanium, etc members have late check out. So I decided to sit in the lobby and read my book while I waited. Shortly after 4pm I received a notification from the Marriott app that my room was ready and to go get my keys from the front desk. When I approached the check in counter, they confirmed that my room was NOT ready. My birthday dinner was at 5pm, and i was not sure when my room would be ready so I had to get ready in the public bathroom with poor lighting. Also I was told a manager would come speak to me, but a few seconds later was told they were all in a 2-hour meeting. I was then offered Marriott Bonvoy points or $100 credit for the inconvenience. I requested the points, but was not told what the process would be to acquire them or how they planned on getting in contact with me to follow up. I still haven't heard from anyone on the management team. I received another notification from the Marriott app around 4:20pm that my mobile room key was ready so I went straight up without stopping at the front desk. Yes, the lighting is dim and a little confusing. The light options (Hello, Work, Mood, Glow, All Off) barely had any differentiation in intensity with the exclusion of All Off. There are several displays of these settings throughout the suite (I counted 4) where you can change the light settings. Unfortunately, these settings are for most of the lighting in the suite, so if you'd like a specific light on you'd have to turn them all on or use the lamps throughout the room. If you're sharing the room with someone else and you need to get up in the middle of the night, the half bath has a light switch you can turn on manually. The other option is to turn on all of the lights to use the bathroom next to the shower. I didn't mind the lighting. The room itself is why I gave this hotel 2 stars. The views are amazing, the layout is very cozy, and the soaking tub was so relaxing. I couldn't hear much of the traffic below and was able to wind down after overstuffing myself at dinner. I did not sleep well. I'm a light sleeper, but the air conditioning unit was too loud. It woke me up every hour when it would turn on. I'm not sure if there was a thermostat in the room. I didn't look for one, but I also didn't see one in plain view. The next morning I tried to contact the front desk to see if late checkout was available for my room via the phones on the room. The Concierge button didn't work, then I called Whenever/Wherever and it said the agent was busy then gave me an out of service tone. I had to call the hotel from my cell phone after finding the phone number in the Marriott app. If it weren't for the soaking tub and the views of Philadelphia, this would have been a miserable stay. I know this hotel is fairly new, but there's no reason why I should have had such a difficult time checking in, on my birthday no less. I've never had this problem with any hotel I've ever stayed at, especially not one that is suppose to be high end. I was most excited to stay at the W for my multi-city birthday trip, but if I every return it will have to be long enough for me to forget this debacle (or the Ritz Carlton is unavailable). read more
10 months ago
3 years ago
Stopped by the W Lounge the other night for a bite and some drinks. There was a live band playing which was absolutely AH-MAZING! The food was meh but the drinks were good and the overall vibe was great. Our waiter was Ethan who was super nice and really attentive. Definitely recommend for a nice happy hour. read more
One of rheumatologist nicest hotels in Philly. From the aesthetics, offerings including dining and spa and location. Every employee seemed friendly and beyond helpful with any questions. I also visited the spa and pool are both of which were amazing. I wish the spa had a more relaxing lounge area that you could sit/lay down after your appointment but the actual massage was great! The food and drinks at the downstairs bar are great comprises with great bartenders. Since I am local to the area I typically don't stay overnight in the city often but this is a great excuse for a staycation. If nothing else will be back for happy hour for the rooftop bar in the summer! read more
Decent hotel. You kind of expect that from a W brand hotel. Normally would give 5 stars but the room was kinda dark as the whole hotel decor. Different style and vibe. Bar was open until 2pm with DJ. I could hear it all the way up on 40th floor. Luckily was tired enough to just ignore it and fall asleep. read more
2 years ago
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More info about W Philadelphia
Ask the Community - W Philadelphia
Do they have a rooftop pool bar?
They have a pool and bar but its not completely on the roof...
Is there a shuttle to get to/from airport?
No shuttle with the hotel. There are other shuttle services at the airport.
How far from liberty bell? Can you walk?
It's 10 blocks away, easily walkable. Stop by Open House on 13th just south of Chestnut in the Gayborhood for the best philly themed gifts on the way back (you will prefer them to the tourist center).
Hi, are non-guest allowed to use the rooftop and pool if we plan to order drinks and food from the bar?
Yes they sell day passes which really brings down the supposed high-end experience. The police recalled many times in the last summer season because of non-hotel guests that were being abusive breaking rules and disturb disturbing other guests.
Review Highlights - W Philadelphia
Why does Yelp recommend reviews?
7 reviews that are not currently recommended
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