I love everything about the Canopy. This was my first time staying here in Philly, and I think it…read moremay be my go-to hotel whenever I am in Philly. Ciara at the front desk is AMAZING. She was social, hospitable and provided recommendations for different things in the city. The hotel is convenient to everything and very walkable. We had a time! The room is spacious enough for two people and has a modern decor. The decor throughout the hotel, however, is like an ode to hip hop culture. If you know me, I love sneakers, hip hop and everything that is the culture! The decor speaks specifically to Philly icons -- Will Smith, Meek Mill, The Roots, Jilly from Philly (Jill Scott), etc. Whoever was the interior decorator did a great job with honoring those icons and the hip hop scene. The restaurant inside the hotel was great too. I don't have any complaints besides the steep valet prices. I will visit again.

My stay at the Canopy Hotel in Philadelphia was exceptional from start to finish. As a Hilton…read moreDiamond member, I really appreciate it when a property recognizes loyalty -- and this hotel absolutely delivered. I was upgraded in advance without even asking, which immediately set the tone for a seamless, elevated stay. The moment I arrived, the front desk greeted me with a warm welcome and a genuine thank‑you for being a loyal Hilton guest. That small gesture goes a long way, and it made me feel valued right away. This hotel has a boutique vibe while still offering the consistency and reliability of the Hilton brand. There's no Diamond Lounge here, which is totally fine -- the property makes up for it with thoughtful touches, great service, and a fantastic location that puts you right in the heart of the city. Plus, the $15 food & beverage credit is a nice perk that I definitely put to good use. Overall, the Canopy Philadelphia blends style, comfort, and hospitality beautifully.

We needed to stay in this immediate area so I could chauffeur family around. So, stay we did! The…read morestudio suite room was spacious with a 1/2 fridge, dishwasher, microwave and sink plus an assortment of dishes. It was great for leftovers and enabled me to eat frequently, since I'm trying very hard to maintain my weight. Parking is on site but... our rental car was too tall to handle the 6'3" height limit. No problem, there are other lots in the area and I like to walk anyway. To Hilton's credit, they mention this on the hotel web site. What stood out was the cleanliness and the service. All was clean and ready for us. Plus, Rahkya behind the desk was very gracious and helpful. Gus the bellman was personable and helpful. Shawnette and Aaron in the breakfast buffet were friendly and helpful. Everyone we interacted with, including the staff at the onsite restaurant were friendly and professional. I wish I could say the same about Philly drivers. I've been driving around a lot and that hasn't been much fun. Almost nobody makes eye contact or makes room. I've seen worse in other cities but bring your A game if you plan to drive here, in these small historic streets. Life is good with a comfortable stay using points.

I want to be clear that this review is for the Doubletree Parking on Broad St…read more Had reason to park there recently while attending the ballet followed by dinner. We were a party of 4 in two separate cars: one party paid for parking in advance as a 'ticket and parking' package. The other did not. We arrived about 11:30 am for a Sat matinee. Lot was rather full, but more, the spaces were very narrow, which seems to be the case more often. There are only two elevators, and they also are exceedingly small, holding 5-6 adults max-which is an issue when the shows end and everyone is queued up to leave. Our biggest issue was discovering that the prepaid parking expired at 4 pm. Since we were staying for a post ballet dinner, we asked and were told that we would simply need to pay for the 1 hour difference. If only it had been simple; but no. Besides the fact that the booth attendant had a friend inside chatting to the point that we needed to honk to get attended, the attendant had no idea what to do with a prepaid ticket holder who was attempting to leave past the allotted time. Their default was charge us $30 (the rate charged the car without the prepay), making it $30 for one hour. We declined to pay that as that was not the posted hourly rate...and had to sit for more than 15 min and only due to the exceedingly long trail of cars queued behind us did the attendant finally charge the posted hourly rate and allowed us to leave. Provide better training on what-if" scenarios, extend the parking package hours from 4 to 5 to accommodate meals. Do better.

Pros: -Excellent customer service…read more -Clean room -Tons of space in room -Nice fridge for storing smaller sized food, beverages, water bottles (2-16 oz bottles on each shelf) -2 free bottles of water daily -Nice tv size -Keurig with pods available (or you can bring your own to use) -Nice city view -In a walkable, uber/lyft accessible area, where plenty of shopping and restaurants are available -clean room -short ride from train station Cons: -Flat pillows -Bed was a bit too firm for me but might be perfect for anyone who likes it I would stay again for the pro's especially the convenience of walking in close proximity to restaurants and shopping near the hotel. Tips: Elevators are a bit quiet so pay attention to see when it arrives or you'll miss it.

I recently was traveling with Philadelphia as a layover but ended up stranded due to cancelled…read moreflights. I could have chosen to stay at a hole in the wall small hotel nearby with no amenities for a decent buck or paid a lot of money to stay at the hotel connected to the airport. As I have an affinity for the Hyatt brand, I chose to stay at my first ever Hyatt Centric for the night and return to the airport the next day. I was pleased with the accommodations and the Hyatt Globalist benefits, and the customer service was excellent! I made the reservation quickly last minute to head to the Hyatt Centric Center City Philadelphia just before jumping in a rideshare to head there. By the time I arrived, I was informed that due to my Globalist status that I was upgraded into an Executive Suite with a king bed (in literally an hour or less since I made the reservation). Compared to a 234 square foot 1 King Bed Corner room, the Executive Suite with 1 king bed is 546 square feet. The Corner Suite, 1 Bedroom Suite, and Presidential Suite are all a bit larger, but I really felt that I had two rooms even though you could see from one part of the suite to the other easily. The decor was quite modern with floor-to-ceiling windows, a plush king bed, a chic sitting area with a sleeper sofa, and a modern bathroom with walk-in shower. There was also a 60" flat screen TV, blackout shades, mini-fridge, and more. I also took advantage of the Chromecast option to connect the TVs with your phone and also the comfortable robes while staying there. The hotel was in the heart of Rittenhouse Square with historic streets and nearby parks and restaurants. The front desk staff were most helpful and very friendly upon my arrival. As my toiletries and luggage were still at the airport and unable to be retrieved, I received samples of most toiletries upon checking in, and what they didn't have, they directed me to a nearby CVS. They also walked me through the Globalist benefits including the complimentary breakfast, that I was able to take advantage of at Patchwork Philly right on the same floor as the check-in. I did have to take an elevator up a floor from the entrance to get to the lobby, front desk, and restaurant. It was easy to navigate the hotel, and I felt right at home. I really like the World of Hyatt loyalty program, which you can read more about at https://world.hyatt.com/content/gp/en/program-overview.html. With each stay, you can earn points and redeem free nights starting at just 3500 points. There are many ways to redeem points, including free nights, suite upgrades, gourmet meals, experiences, and more. As you stay more and enjoy more experiences, you upgrade your tier status and continue to unlock unique awards and benefits. You can also get a World of Hyatt credit card which provides the first status level, elite qualifying nights, and bonus points along with a free night on your anniversary. When you reach the highest tier of Globalist, you receive late check out of 4 PM, guaranteed availability within 48 hours, welcome amenity at some properties, club access or breakfast, free parking on free nights, priority access to rooms, waived resort fees, bottled water, premium internet, and complimentary upgrades up to a standard suite. It is a great program that gives so much! If I am in Philadelphia again needing a night at a hotel, I'll certainly consider this one again!

Our family stayed at this quaint hotel for a travel volleyball tournament. I was concerned as I…read morewas not familiar with it at all. I called the day prior to confirm my reservation and spoke with Salina who was beyond kind and helpful. The staff were so friendly and attentive our entire stay. The beds slept amazingly! Best sleep in a hotel ever. Would highly recommend this hotel and will definitely be back.

The Alexander Inn has been a favorite of my wife and myself since 2019…read more We checked in Friday afternoon, Jan. 23, 2026. To be fair, there was a pending snow storm over the weekend, so reservations were few, and it's 17 degrees outside. The first observations weren't good. The bedspread appeared not to have been washed, the sink leaked water and, worst of all, the room was cold. REALLY COLD, maybe 55 degrees. (I don't carry a thermometer.) We did advise the front desk of the issues, and they did attend to the bedding, but were unable to increase the temperature. (Note: We did ask other guests about this. Some said their room was "fine" temperature-wise, and others said their room was "hot.") The breakfast offered to all guests is basic: bagels, English muffins, hard-boiled eggs, juice, tea, and fresh fruit. Their coffee was delicious and an attendant was on top of the breakfast bar at all times. We thought the front desk and custodian did their best, considering the challenges. Nevertheless, the rooms weren't up to past standards. We're disappointed with our recent visit and hope standards improve.

We have stayed here twice in the last year…read more Our first experience was great, the front desk staff were friendly we conversed with the woman up front for 15 minutes about fun things to do and good places to eat. It was pride weekend so super good vibes. Only issue we had during that stay was that the steam from the shower set a fire alarm off which scared the crap outta me. Pillows are so flat that stunk. Check out was easy peasy and we knew we would be back. My second stay was... ok at best.. when we checked in i asked if i could get wine glasses to the room since it was valentines day, they said it wouldn't be a problem but when i actually called to get them, they said they couldn't do that and it was kinda giving " we don't trust the young-ins with glass" , Bummer. There was construction happening next door so we were woken up 4-5 times by what sounded like a literal jackhammer around 3am. I get they cant help that but DAMN it was loud. the valet was so backed up since everyone checks out at the same time, and it took us 45 minutes to get our car. We waited in our room until the website said it was on the way but we sat in the lobby with our things for a while instead. This time we aren't so sure if we will return... It's good for the price. Bathroom was clean, bed was clean, housekeeping was flexible with our plans. Rooms are tiny. I made sure to bring my own pillows this time.

Location was the biggest win here... walking distance to food, coffee, and all the essentials, so…read morethat part made life easy. Staff was friendly and check-in was smooth, no hiccups. Room was clean, decent size, everything worked. The breakfast was just okay, not bad, not amazing... same with the amenities. It felt more like a crash pad than a vibe, but that's not a bad thing if you're just trying to keep it simple. Clean bathrooms, which I always appreciate. Elevator was a little slow, but nothing tragic. For the price, it does what it needs to do. Just don't expect any wow factor or luxury touches. I'd come back if I needed a no-stress base in Philly. It's giving: the "white tee and jeans" of hotels... nothing fancy, but reliable.

I was pleasantly surprised with this hotel. We were looking for an affordable option to stay during…read moreChristmas time. The location is great and the price was very reasonable. Being on the less expensive end, I didn't expect much, but was very pleased. There is no onsite self parking but the valet was friendly and helpful and took care of parking for us. The hotel lobby is on the second floor along with a bar. There is also a rooftop bar here, which we did not get a chance to check out but seemed popular. There's a balcony on the second level you can have a drink on or just walk out to get fresh air. Our room was very nice. Typical smaller city hotel style but updated and clean. The bathroom was large, Bluetooth speakers around the mirror, and the room was perfect for our needs. We were on the 12th floor which gave great city views from our window. The hotel was on the smaller side which I prefer and overall, I would definitely recommend staying here. I'll be going back.

This hotel is a disgrace…read more We booked what was supposed to be a 2 queen room with handicap accessible shower. After checking in and being sent to the 15th floor with my wheelchair bound mother, I found the shower was not the "roll-in" shower we were promised. After venturing back down to the first floor the front desk person on duty (who bless him tried to be helpful) wasn't aware of what rooms were available that could accommodate us. He eventually put us in a suite on the 7th floor. Sounds like an upgrade right? Nope. After getting mom settled, and letting her shower, I realized there was only one bed. There was also a sofa bed. Greaaaaat. The sofa itself was filthy (see photos), and the mattress itself (see photos) was worse. I also tried to get a cup to get water to give to my mom to take her medicines and the cup (see photos, admittedly hard to see) looked like it had water staining on it. I've contacted Choice Hotels about this horrible experience, but haven't heard back. I did however get an email asking how my experience with Resolution Specialist MJ was. So that's nice, no one contacted me, and they pretended that they did (see photo). I don't know how this place is allowed to operate. Stay far away from this place. Far Far Far Away

Kimpton Palomar Philly is really about location and the people -- and the people are great. The…read morestaff were genuinely lovely, especially the room service attendant on 12/31. We had a quiet king room (no city view). No fireworks noise, though you do hear street noise. The room was on the larger side of small, but everything felt dated: furnishings, curtains, headboard, phone, fixtures, linens, towels -- all very '90s, including the tub/shower combo. The carpet was dingy and it definitely needs a refresh (ask for slippers). Room service came in a bag instead of on a tray, which made eating for two a little awkward. We had our two small dogs with us, and while the hotel itself is very dog-friendly (which we appreciate -- it's why we usually choose Kimptons), the immediate area really isn't. It's busy, loud, and there's no grass nearby. Rittenhouse Square is a short walk away, but when it's 12° outside, that's not exactly a practical solution. Food was average, the postcard station is super cute, and overall it feels like a solid 3-star hotel where you're paying for the location and the staff more than the room itself.

This hotel has a team with excellent communication. The text message from Jen confirming my arrival…read moredidn't seem scripted. I knew I was communicating with a real person who would be dedicated to ensuring my arrival would feel special. While I was there, I asked for a tour of the hotel and was guided by the director of sales and marketing who pointed out so many of the unique architectural details of the building. It was a lovely tour full of little moments of visual pleasure. The hotels located in Rittenhouse Square area and a comfortable walk to restaurants. Tonight I'll be dining on site and will update this review at a later point. THE GUESTROOM: The guest room is very comfortably appointed and considering it is a downtown city hotel, quite spacious with wall-to-wall windows that lead in natural sunlight, even on a dreary winter day like today. There's ample closet space and a comfortable writing desk with numerous ports for charging and Efficiency.

If you haven't gotten a chance to try the famous hot chocolate and cookies and the Ritz, I HIGHLY…read morereccomend it!! It is so decadent and the marshmallows are hugeee. Their regular food is great as well The place is also decorated beautifully, so whether you stop by to get a quick bite or stop to quick take a picture of the tree it's worth it!!

Ritz-Carltons are always in a location convenient for shopping, restaurants, and entertainment, and…read moretheir Philly establishment is no different. All of the best eateries are within walking distance to the hotel; and if that's too much, a lot of restaurants provide delivery via their own drivers or through third parties (i.e. DoorDash, UberEats, etc.). The higher floors present a great view of city hall. It's even better when it lights up green after an Eagles win. My room also had a comfortable king size bed and complimentary sweet treats and champagne. With that being said, it was not my favorite luxury hotel stay compared to other Ritz-Carltons. Driving up to the hotel was confusing as there were no signs outside for the main entrance and the valet team was nowhere in sight. Usually, they would approach the car to help with luggage, but once they appeared they stayed huddled together and I had to approach them with my luggage and car keys. Once inside with my car sorted, check in was slightly busy, but I was able to get to my room within 10 minutes. The room was clean and smelled great, but the hallway showed the building's age. Throughout my stay there were additional inconveniences. The bathroom had cheap toilet paper and loud plumbing. The shower wouldn't produce hot water, even at 4am, so I had to take warm showers. The walls are very thin. I could hear my neighbor on a business call at 7am, and I could hear people in the hallway. The only guaranteed quiet a guest would likely have is if they booked a suite and stayed in the room furthest away from the hallway. Last, the Fitness Center was at least 78°. There were two box fans that failed at circulating cool air, and my attempt to be active was very uncomfortable. I love Ritz-Carltons, but the low quality service and offerings felt like a Courtyard impersonating one of Marriott's luxury brands and it was very disappointing. Cheap toilet paper and box fans should not exist inside a Ritz-Carlton. If it weren't for the view and spacious room, my rating would be lower.

Truly wonderful experience at The Dwight D. The hotel itself has a wonderful atmosphere that feels…read morelike you're in a home - there is an inviting lounge area downstairs (with some amazing tea that I could not stop drinking), a lovely outdoor garden, and a general cozy feeling from it being a boutique hotel. We adored our room with its glorious bathtub, and the overnight oats on the breakfast menu ....the best I've ever had. The location is excellent as well, a short walking distance from soooo many great places. However, I would be remiss if I did not write about Vittoria and Ken and how they ARE the experience of this hotel. They put such a high level of care into each guest's experience, it is genuinely incredible. They go the extra step in every direction you turn. They were kind, supportive, and gracious our entire stay. They have cultivated a beautiful place at The Dwight D. I hope to be so lucky as to return again soon.

This is a total gem in the heart of Philadelphia. Steps from Walnut Street shopping and Rittenhouse…read moreSquare with tons of amazing restaurants. Ken met us right as we pulled up and gave us a parking pass--we were literally in front of the hotel, and as it was a 24-hour Sunday to holiday Monday, our car was parked there for free our entire stay. The room was gorgeous with beautiful decor and art, an incredible comfortable king bed and the bathroom had one of the greatest showers we have ever experienced. Plus the price is incredibly low for what you get, and includes tons of amenities that chain hotels would charge you extra for-- L'Occitane products, fancy spring and bubbly waters, coffee and espresso and much more. And the common areas are just beautiful. Hands down one of the best hotel experiences we have ever had anywhere in the world.

Went to the Bellevue for a pharma event. They have this nice ballroom on the second floor. It had…read morethis amazing stage and the craftsmanship of the hall was impressive. They came around with a bunch of small items which were really nice to check out. They also had an entree area at the side of the ballroom. There was also more food in the main hall on a long table. I got to say this place had so much of my favorites from charcuterie boards, sushi, dumplings, pasta, raw oysters and so much more. The servers came around with small plates of clams casino, spring rolls, etc. It made for a very elegant event. The lady who was in charge of the sushi bar was very helpful in pointing out what each fish was. The event ended abruptly. I thought they would bring out dessert instead they got rid of the main food items even though some people hadn't gotten any food yet. Then they had people come table to table to offer small samples of desserts. I was really hoping for a dessert bar given how many entree options there had been.

I am absolutely blown away by the level of hospitality Bellevue offered! I made the unfortunate…read moremistake of forgetting my shoes for my cousin's wedding and to my surprise, the concierge offered me her shoes!!! Never in my wildest dreams would I expect such a gracious offer. This act of kindness saved my night and I'll never forget it! Talk about going above and beyond!!! From the ambiance to the staff = 10/10 experience!