I waited until I got my second opinion to write this review. What I suspected seemed to have been…read moreconfirmed. I went for a routine cleaning and after my X-rays I waited 52 minutes in the chair with no word from anyone as to what was happening. The dentist came in and looked at a single tooth and determined I needed a deep cleaning procedure on the one tooth he looked at and therefore would need to come back for my cleaning. I received an estimate for the one tooth and was escorted out. I was skeptical as I have never had any issues with my teeth, I get cleanings every 6 months and if he had seen this issue wouldn't he have checked the rest of my mouth to see if any other teeth needed this procedure? I really got the impression that the office was running very behind and just needed to relieve the pressure from the schedule. I went to another dentist a few weeks later who did a cleaning. The hygienist and the dentist both indicated there were no issues whatsoever with my teeth and in fact, I had very little plaque throughout my mouth

Outside of the great hours offered at this office, the team is very nice and accommodating…read more Everyone is helpful and willing to assist as soon as one walks through the door. I appreciate their flexibility and quick service. I never feel like a number, but a true patient that is not rushed to get to the next appointment. I'm glad that I've found this gem in NWA. It's easy to get to and a breeze when returning to the office midday. Not to play favorites, but Ana has been great the last few years, especially during the pandemic. Thanks for all you do!

Staff is kind and knowledgeable. They truly care about you and love their work! I never have to…read morewait long and can get in and out quickly.

As someone with dental anxiety, they did a great job making me feel comfortable. I was abke to make…read morean appointment and fill out all the paperwork online and was able to be seen quickly.

I honestly don't understand how anyone say anything besides rave reviews about Dr. Stephens and his…read morestaff! I recently moved to NWA and it had been a while since I had seen the dentist. They gave me a full exam and when I had some cavities, the process of getting them filled was quick and painless! I also did the ZOOM whitening treatment and the results were phenomenal. The staff was SO friendly and answered all my questions with a smile. I felt so welcome every time I stepped in the office and I am so happy to have found a dentist I can trust and actually look forward to seeing.

This dental office is horribly run and engages in deceptive billing practices with insurance bait…read moreand switch. Long story short I had insurance when I went in and had them verify it. When appointment was complete I asked how much I owed and they said nothing. A month or so later I got a bill for 150 dollars. Then another month went by and it went to 270 dollars with them not getting back to me on my original inquiry about the first bill. I was a little busy at that point and it took a month or two to follow back up and I asked for visit dates and insurance billing history cause I was going to look into it. After a week or so of looking into it I found out they called my wife behind my back and coerced her into making a payment with them for the full 270 amount. They lied and told her it was for her previous appointment because her insurance was messed up. Very unethical business practice to intentionally deceive husband and wife patients against each other in order to get a bill paid for a couple hundred dollars. Will NOT be going back and looking into options to get this resolved in other ways.

Dr. Casey and his staff are wonderful and pay close attention to my dental care…read more Great choice if you are looking for a new dental office.

Dr. Casey is very calm and collected and doesn't push a bunch of extra services even though his…read moreoffice can do all the extra stuff you could want. He's very honest, and I never feel like I am putting anyone out when I ask questions. The whole staff is kind. I have had so many bad experiences with other dentists, it's truly great to find one that not only seems to care but that I feel like I can trust.

Dr Stringfellow repaired my teeth Quickly and Beautifully!!! Dr. Stringfellow is incredible! I've…read morehad poor teeth my entire life. I learned to smile with my mouth closed. After an accident I went to Pinnacle Hills Dental group and Dr. Stringfellow told me he could repair my damage and repair my bite and other teeth. Now I have a beautiful smile I am proud of. LIFE CHANGING! The staff were friendly and helpful and worked me in quickly. Dr Stringfellow Answered all my questions and reworked all my top teeth and gums without me feeling it! I can't believe how nice my teeth are now and what a great caring staff Pinnacle hills has. I would give Dr Stringfellow 10 stars If I could. I wish I would have had my teeth fixed years ago.

I have never had a cavity or issues with my teeth. The dentist and hygienist both discussed a…read morecouple of teeth but never clearly stated I had a cavity or concern from the X-ray. I was shocked when I went to check out and they wanted to schedule 3 fillings but the hygienist could not articulate what that meant. I asked the lady at the desk if I could talk to the dentist as I did not understand about filling cavities as it was not clearly articulated while I was in the chair. I asked for her to call me. I never heard from the dentist. I found a new dentist and did not mention anything from this office and my new dentist said my teeth are perfect with no issues. Pinnacle Dental Group looks for every opportunity to make money, even with those who have great teeth. I would get a second opinion if anything concerns you on what they tell you needs to be done.

I very recently moved from out of state and needed a crown on one of the two root canals I had done…read morebefore leaving on my trip The other root canal was on the tooth that had a badly placed veneer done years ago in the same state (Island) that had caused me constant pain that I learned to live with. Following the root canal, the veneered tooth was even more sensitive. Being that I needed a crown (not on my head) but on the tooth, and being new to the area and not knowing anyone, I felt somewhat overwhelmed. After making several phone calls and doing my due diligence in researching all possibilities, it was my good fortune to have found Dr. Fergus at Wisener, Cooper & Fergus Dental Clinic. From the get-go in making the appointment I felt welcomed and appreciated the effort that was taken in double checking my insurance coverage and clearly going over the protocol with me. Upon check-in, I could tell this was a professional and well-organized clinic. Dr. Fergus immediately solved the minor issue with the veneer tooth that most probably didn't need a root canal in the first place. For years other dentists had overlooked and had not noticed the veneer was too long and had been hitting on the above tooth causing pain. He simply filed it down and I can already tell the difference. Dr. Fergus prepped the tooth that needed to be crowned. What a huge difference from the experience I'd had from previous other dentists. Rebecca was so patient and did a great job with my x-rays. Alicia who did my teeth cleaning is the best. Both technicians took their time and this by far was the very best and thorough teeth cleaning I'd ever had. As a senior and having had much work done on my teeth, they are not in the best cosmetic state. I appreciated that Dr. Fergus and his staff did not try to upsell me on dental cosmetic procedures (which I could of course use.) They addressed the issue at hand. Again: My good fortune to have found Dr. Fergus and his staff!

Compassionate, empathetic, caring and all the other words cannot express how happy I am to have…read morefound Dr Fergus and his assistant Gabby. I am terrified of the dentist after a traumatic experience when I was young. This office is fantastic. They listen and respond with appropriate interventions that would make a toothless person whistle with ease. I so appreciate their patience with my anxiety and the work was painless. Even after prepping for the crown, the next day the tenderness was minimal. They keep the office dimly lit which is calming. Highly recommend!

Treated 3 times with plans for more, but that will not happen here. Treatment was fine. The…read morehygienists are awesome, they are stand outs in that department. The dentists seem good. I saw two, one seemed nice and the other even nicer. And that's the end of the positive. The front desk's communication, billing, insurance, and scheduling made me go find another dentist when I had a hole in my mouth...it was less frustrating than hearing the different versions of what they were selling. Twice there were calls that were going to "fix" everything...those left me being blamed for their miscommunications (one direct lie and a chain of miscommunications). The other review that complained about billing was about the same for me. It is unfortunate because like I said, the hygienists are awesome. I should have noticed that the last positive review left on this site is from 8 years ago.

Unprofessional and negligent. I reported them to the Arkansas State Board of Dental Examiners after…read morethey caused me extreme pain during a teeth cleaning. They also charge an arm and a leg, but they don't tell you that upfront. They take you into a little room in the back so that other clients can't hear how much they are about to get screwed.

Horrible experience! The assistant actually made my daughter cry in the car on the way home. She…read moresaid " the lady made me feel bad about myself". Congratulations Lacey you picked on a mentally disabled person

I scheduled an appointment for my husband's first visit at this office, which I had noted as 9:15…read moreAM. He arrived at that time, only to be told he should have been there at 9:00 AM to complete paperwork--and that there was no longer enough time for his appointment. He rescheduled for Monday. Shortly after, the office called to change the rescheduled time, which was fine. But then they called again to say he had "rescheduled/canceled too many times" and that the dentist was refusing to see him at all. Just be aware--this is the kind of policy and attitude you're dealing with. If anything goes wrong with your timing, even on a first visit, you may find yourself dropped altogether. We've brought our children here multiple times in the past, but after this experience, we won't be returning. I've never encountered such inflexibility in a practice that serves the public. It just doesn't make sense. Thankfully, there are plenty of other dentists out there.