This is my first yelp review which I am writing with great distress. I have been seeing Dr. Wisener since I relocated to NWA 11 years ago from Scottsdale, AZ. This is a dentist that truly wants to maximize revenue per patient. When you start with Dr. Wisener he develops a treatment plan for you. My plan was over $5000+ and his staff will religiously contact you to ensure you are making appointments to utilize all of your dental insurance toward you treatment plan. This process was a little off putting - something I had not encountered from my Scottsdale dentist. The next disconcerting process Dr. Wisener employs is his dental hygienist will sit your crowns, not the actual dentist. But your dental insurance will be billed for the dentist time. Herein lies the problem, his hygienist are going to sit the crown, regardless. One of the crowns he prepped and his hygienist completed gave me immediate problems. My gums around the crown would swell, it would bleed profusely when I flossed, it was sensitive to hot/cold, it would hurt when I bit down on it - it was not working. I complained and brought it to his attention at my half-yearly hygienist appointments. In your 6 months appointments, Dr. Wisener comes in and reviews the hygienist work and I would mention it to him during that time. This process went on for two years. Dr. Wisener referred me to Endodontics, but the tooth already had a root canal. Dr. Wisener would tell me "Well the nerve needs to settle down, it is difficult to tell if you are going to need a root canal prior to placing the crown." He made that statement even though the tooth had a root canal. I got the impression Dr. Wisener was waiting until the time had passed as required by my insurance to treat the same tooth again. The crown broke off a week ago and I made appointment to see Dr. Wisener. At my appointment, I explained to Dr. Wisener that this was the tooth I was complaining about for the last two years. When he examined my tooth he informed me that the tooth had fractured and I would need to remove the tooth and either get a dental implant (+$4,000) or a bridge. He said he would have the cost drawn up for both. I reminded him that this crown had bothered me from the beginning. I asked him if it was possible the tooth was fractured when the crown was placed since I had an immediate discomfort. He said he did not know. I stated I felt my oral health was declining since I had started seeing him 11 years ago. I reminded him of the dentist he referred me to whom inadvertently cracked my tooth and it had to be removed and a dental implant or bridge placed. He replied, "Here is what I am going to do for you. I am going to make a list of everything I did for you and every person I referred you to, but I am not going to stand here and listen to you tell me your oral health has declined since you started seeing me. What you need to understand is that there is this thing called ageing, our bodies age, our teeth aged..." I let him proceed for about another paragraph before I interrupted him and stated "what you need to understand, is I do not need a lecture on aging". Dr. Wisener walked out of the room refusing to treat the tooth. I took off my dental bib, walked to the front desk, and politely requested that my records be completely and promptly sent to my new dentist. The dentist office called to let me know I left my crown behind and did I want it. No apology for failure to treat a patient or failure to de-escalate a difficult situation. I have never encountered anything like this before in or out of the medical field. I will be submitting my complaint to the Arkansas board of dentistry. read more