I recently brought my 2024 Mercedes C300 in for service and they did a fantastic job. They replaced my cracked windshield and did a full detail. When I picked up my car it looked even better than when I bought it. I highly recommend their service department. You will not be disappointed. read more

This is a great service shop for Mercedes Benz. They have modern facilities, streamlined systems, and excellent customer service. Yes, they are more expensive than the independent 3rd party shops but to me the quality of work is well worth it. I've worked with several service advisors and they are all professional. Gabriel Ramos has helped me several times and I he is knowledgeable and efficient! The receptionist was helpful but most of the service managers will text you the status, which works well for me. I also like how they clean up after the repair under the hood and the complimentary car wash they give you. read more

See all

I'm so glad I bought my car from this Mercedes dealer. Their service department is very helpful and friendly. I brought my car in today for a wheel repair and Antonio had it ready for me sooner than he said he would. He answered all of my questions and I didn't spend my whole day there! read more

wanted to take a moment to commend Antonio for the exceptional service and assistance provided during my recent visit. His professionalism, knowledge, and dedication to ensuring my car was well taken care of truly stood out. I appreciate his attention to detail and the excellent customer service experience they provided. Thank you, Antonio for going above and beyond to make sure everything was taken care of efficiently and effectively.THANK YOU ANTONIO. read more

Unlike the horrible service and experience that I had at the Beverly Hills service department, this place was much better. However, my first time was not so good. Gabriel, who is one of the service advisors had mislead me after dropping off my car. The following day, he had advised me that the problem was repaired, and the car was ready for pick-up. Of course, this was not the case. The electrical repairs were not done at all. Furthermore, it turned out to be a major job. This showed a lack of competence, but luckily everything turned around once I connected with the right service advisors. Nick is the man as well as Kyle! Both are very professional, kind, cool, and very helpful. They know what they are doing. If you plan on taking your car here, make sure to ask for either one. Also, the shuttle drivers were super cool and friendly too. read more

I've come here for a while but now they can't even give you a loaner car without waiting 1-2 months and don't reimburse for Uber expenses while they fix your car. Mediocre customer service at best - for the price of the cars we buy from them I expect better service. read more

"They are very irresponsible." Eva sent me an email that there has been a service recall for my vehicle and made me an appointment for today at 9:00 am, i had many appointments for today and needed a car, i asked them to give me a car when my car is there for software updating, they said: it's takes 3 weeks that make a car ready for me and I can change my appointment. I left a car there, I called them around 1:15 pm and Ciola reception answered and said car is ready asked her to send me a ride but she said everybody are in lunch and can fix a ride for me 2:30 explained her and asked send me a voucher to get Uber she said can't and when I was explaining her she was mimicking me with her collage over there, very impolite. When I arrived there for my car Gabriel came to me and said if I need anything: I asked him for Moe to get my car he said stay in waiting room, after 45 minutes asked him again I am still waiting he just asked for Moe and they said he left! Our family are with Mercedes Benz many years, we are not leased a cheap car, focus for Customer service this is not a way!!!!!!! read more

I had a nice experience with Fleet manager Hamed Ramni, I strongly recommend to get your car from him

worst dealership worst customer service totally uncare i bought 2023 amg gwagon mercedez that salesman didn gave front bruckett for plate number it was including in sales package i bought bruckett from keyes mercedez paid$236 and show it to them receipt they dont want it pay back car price $228000 and thi cheap dealership dont have $236 to refund it to me left several messages to general & sales manager never call back never respond emails never respond MBUSA CALLS i recommend people do not buy car from this uncare worst rude customer service dealership read more

I had an issue with improper communication but W.I. Simonson team did exceptional effort to fix it. Both my service advisor Jim and service director Peter did truly terrific job to keep me happy with Mercedes service experience. Great job! read more

The frustration this service team has caused me over the past few years is infuriating. Jim, who has been the person assigned to most of my visits doesn't know how to properly communicate. Every visit has taken longer than initially quoted with zero communication in between. I'm the one that always has to call in order to get any sort of update. Including this most recent time where I left my car yesterday morning and had to take a shuttle home for a meeting because of course I was told I wouldn't be seen for 20-25 mins (even with an appt). I received a call from a surprised Jim about the issue (even though I had specified it when I made my appointment -- you think that would be noted somewhere). I asked him to please keep me updated and haven't heard from him since. I called him in the afternoon to see if I'd have my car back yesterday, and just got a voicemail. I called him this morning and of course just got his voicemail. I finally called the general service department line, and all they told me is the issue was "being looked at" with no solution or timing provided! The level of unprofessionalism and inability to communicate at this business shocks me every time. So I'm currently without a car, with no timeline as to when it may be ready. Do not go here. Go to any other location. read more

Terrible service. I took my Mercedes diesel that wouldn't start. $900 to diagnose the problem and another $3600 to fix. Replace one of two fuel pumps. Very pricey. Then the compression somehow was bad in 3 cylinders. Bunch of bullshit. My dumb ass paid for it and then the car wouldn't start. They said that it did start. They lied. I towed it home for another $300 and it's been sitting for 2 months. I probably won't be able to get it going because I'll just never have enough $. Honestly the worst experience I've ever had with a car. Derrick was my "guy" and he was terrible and never got back to me when I asked for a refund for the "diagnosis" which was a bunch of bullshit and was wrong. Don't call Derrick or W I simonson unless it's covered under warranty. Even then, just know what a ripoff that place is. It's really sad. They mostly deal with rich people who can easily afford to waste they're money on over priced repairs and missed diagnosis. Try Tarzana Mercedes instead or anyone else really.0 stars read more

I've had multiple horrible experiences at this place. Every visit, supposedly simple or not, has taken 5+ hours. I know most dealerships are slow given the amount of busines they take on a daily basis. I accept that. But the level of incompetence at this place is astounding. They've missed factory recalls and asked me to take the car back week after I already took it in for maintenance, admitting they should have done it at the time. One time, I got the car back and ALL of the tires were low. But the worst was one time I took it in, and they lost the key. They pushed me into getting a loaner. Then, when I returned the loaner, they parked it in a red zone and I got a ticket in the mail. Took three months to get them to pay it, as late fees kept accumulating. When I finally came in to make sure it was done, the guy kept arguing that he paid despite me showing evidence to the contrary. This is the worst dealership I've ever been to, and that's really saying something. read more

Mercedes Benz dealers usually treat customers with kid gloves. Not this place. They did not fix the problem I brought my car in for. The car was returned to me late, unwashed, not fixed. Stunning that this is a Benz shop. Do not recommend it. read more