If I could leave 0 stars on this place, I would!!!! Worst experience ever! The salesperson, Jaime, and Ralph, the finance manager, are complete liars and not honest people. I was on the market for a new GLC 300 or even something used so I contacted the dealership Jaime answered, and I explained my whole situation to him before he ran my credit and he said he could help me obviously if you have a low credit score you can put more money down so he ran my credit. He was like look I can get you approved on a new car. It is easier to get approved then he comes back to me and he was like This is what the bank is saying I can only approve you for this amount and I'm like That's fine. So we go back-and-forth for like a whole week straight. I have to keep messaging him because he never got back to me. Kept ignoring my calls, kept ignoring my messages. Finally one day he got back to me and he's like which I added a screenshot and he was like look I got you approved and he called me and let me know what he got me approved on. So then I'm like perfect. I'll head that way mind you this was two weeks in the first week. It was the worst experience he dodged. My calls were ignored my messages then next week when he said he got me approved so that day I'm like perfect. He got me approved already had all my information. I'm on the way I get there. He's showing me car options that he will get me approved for, convincing me on other cars and I'm like I know my options are very limited because my credit isn't good at the moment. He sits us down and he's like My client. I had an appointment at 2 PM. I didn't know she was going to be here. Leave me alone for about two hours. Never came back to help me said he couldn't help me and that there wasn't anything he could do so I had to choose another car leaves me hanging to help his other customer so then I went to his manager Ralph, who said he was gonna take over. He was going to help me both of them made me leave the dealership because obviously they couldn't help me. They said the banks close at 5 PM that I would be hearing from him the next morning never heard back from him. I also attached a screenshot of asking him. This guy ignored me. Any decent person would be honest and say Look, we can't help you. There's nothing we can do, but these two people decided to lie to me and just not answer my messages or phone calls. So my experience for this place is a zero out of zero worst customer service ever we experience I've never experienced anything like this. read more

See all

kyle is the guy to see! This place has been so good to us, we do our maintenance at this location and if it wasn't for right manager the right employee we would drive all the way to Newport Beach.... this place offers a waiting room, lots of helpers and knowledgeable workers! and open on the weekend! read more

This dealership tried to bully me out of getting a pre purchase inspection, claiming that the car was in great condition. My mechanic found a crack in the radiator so the dealership promised (in writing) to pay part of the repair costs. It's been almost two years and they still haven't honored their commitment. read more

Beware of this incredibly sketchy unprofessional dealership. Especially a Mercedes dealer where you would expect them to at least meet the basic standards of customer service! Were we set up for a Bait and Switch? We found a car (GLB 250) on Edmunds.com with low mileage and contacted the dealer. We had an appointment with Manager Fredy Giragodian to see the car. We cancelled our dinner plans with friends for the evening and drove 1 1/2 hours to the dealership. When we got there no one was on the lot and no one greeted us. Finally someone came across the street and asked if we needed help because Fredy was busy. When we told him the car we were there to see he told us the car was sold - and wanted to see if we were interested in looking at other cars. If in fact it was sold - and I'm not convinced it was sold or that they even have the car tor sale - then why not at least the professional courtesy of a simple phone call or text to save us the long drive - just to be disappointed? And Fredy didn't even have the decency to come out and tell us himself. This is how he manages the business? So why my concerns that they didn't have the car in the first place (or didn't intend to sell it at the listed price)? And why my concerns it was just a Bait/Switch scheme to get us on the lot to buy another car? According to the listing at Edmunds and the Simonson web site the CarFax report shows the car had been at the dealership for 2 months. Unsold and with numerous price drops. So we contact them and change all our plans and come to the dealership within 3 hours and the car has now magically sold in those few hours? Also there was a 20% discrepancy between the listed mileage of 4242 miles) and the Carfax mileage of 5026 miles (see photos). Wrong mileage?? Again really sketchy!! I would never buy a car from this dealership! read more

W I Simonson Pre-Owned - The Carfax report shows 5,025 miles! - Used Car Dealers Near Me - Santa Monica, California

The number of jokes about used car salesman rival those about lawyers and in some cases, deservedly so. Hence, I was ready for a battle when I walked in to purchase a CPO Mercedes I was on my guard. Farshad greeted to me and, over the next week or so, I test drove three different cars. He was very friendly, gracious yet professional. Finally, I found the car that I wanted at the price that I wanted online. I returned, ready to battle with the car I wanted queued up on my phone and the watch lists posted by YouTube video by used car salesman committed to memory. I had wasted my time. The price that I expected to pay was the price I paid. He went through every item on the invoice. Nothing new. Nothing I didn't understand. At finance, I was offered some options as far as warranties. I declined. No pressure. Buying a CPO Mercedes at Simonson was not the experience I had expected and I could not have been happier. If you can work with Farshad, he's a lovely person. I highly recommend him. read more

If I could rank it lower, I would!!!!!, I bought a CPO on 6/4/2023. When we purchased this car we asked the salesman Freid (Fred) if they had the title on the car. He said yes. From what I understand they did have it at that moment but later had to send it back to the Credit Union. Freid has been very nice and is very obliging and apologetic, however, that is not getting me a tag!!!! I live in Mobile, Alabama. W I Simonson Mercedes Benz would not get me a Temporary tag because they said it was not registered in California and advised me Mobile DMV should issue a temporary tag. Well, Mobile DMV will not because the car was bought in California. It is now August 3rd and I still do not have a tag!!!!! To pacify me, the W I Simonson Mercedes Benz issued me a PNO registration. What A Joke!!!!! I took it to Alabama DMV this morning and they basically just laughed. This is of no use. They advised California should have given me a temporary tag!!!! I have talked to everyone and no one seems to know what they are doing. Even the DMV in California said W I Simonson Mercedes Benz should have given me a temporary tag. Well, now I am told that I am being charged a penalty for the car not being registered in Alabama within 20 days of purchase!!!! I was going to wait to give them a chance to straighten this mess out but I decided to do a review now because it seems every day only gets worse!!!! STAY AWAY!!!!!! read more

My car buying experience was great Reza was the best! He responded to all emails in a timely manner. I would recommend this dealership.

I had a relatively minor warranty issue on my cl, that got shotgunned for three weeks before being diagnosed incorrectly and as an expense for me. While triangulating that, I found an independent shop that could effect the repair in an afternoon, confirm it should have been covered by the warranty, and charge me a very reasonable rate. I guess I know the adages, but you'd think a dealership would work hard to avoid being a cliche. Also, while waiting in the lounge there was an dude loudly complaining about his s-class, abd what a hurry he was in. I didn't appreciate the toothless clerk needing me to keep things in order. This is a brand that is going to have more than its fair share of loud and entitled customers. Do some employee training, so these guys don't look agog at a noisy dentist every time one wilds out. I'm surprised that an ostensibly high end dealer and shop operate as loosely as my experiences have reflected. read more

I am 65 years old. I have bought several cars in my lifetime which you could imagine. HOWEVER, I have never experienced the kind of Customer Service from a Financial Manger/ Accountant than I did today. Tamir was the greatest ever. He didn't try to sell me add ons. He is well versed in is field of finance. He was patient personable, professional and a great human being. We shared stories on a personal level. If you are looking to be treated with decency and respect and want to buy a Mercedes-Benz go to WI Simonson in the beautiful city of Santa Monica and purchase your next car. Dennis W. Brown read more

I've bought Audi A7 which turned to be a lemon and I'm a month into it and I wish I had read this reviews first. Check engine was on from the beginning. The whole point of buying a used car from a dealership is not worrying on the quality hence the price difference between private seller. Hamed the salesman was extremely responsive during buying period now I'm getting voicemail and days on end until I get a reply back. Just awful experience like the ones you hear about and see in the movies. Stay away and please read bad reviews before you engage in a transaction with this dealership no matter how lucrative it may be! read more

This was my best car shopping experience by far! Reza was wonderful and so kind and easy to work with. I was in and out in just a few hours and I couldn't be happier with my new car. I'll definitely be back for my next car. read more

I bought my 2003 Mercedes Benz 2003 from this dealership in November, 2019. During the sales negotiation, salesman Riche promised me to replace a damaged rear view mirror lamp and this was confirmed by sales manager James Watkins. They mailed a new replacement part and asked me to go to a nearby MB dealer to replace the part and W I Simonson will refund. I went to House of Import in Buena Park and get an authorization from Riche. House of Import charged me $140. I sent a copy of the receipt to Riche for a refund on late November. After receiving my email, Riche changed his words and asked me to contact James directly. Over the past about 5 months I called James more than 100 times. Whenever I was able to communicate with him once in a while, he assured that he would take care of the refund ASAP. Then no response, no check. I drove 60 miles from my home two months ago to have a surprise visit. James was utterly surprised and gave me his cell number and asked me to keep contacting him at any time. But for the most time, no response in person or by text another two months. He even text me about a month ago that my check was overnight to me and that check never came. Finally today I came to his office second time, 5 months after the initial promise of the refund. And he finally processed $140 refund in front of me. I have never been so disappointed and angry about an auto dealership before. To mitigate my apparent anger, he told me(another false promise) that after all this Covina pandemic is over, he will have company owner to take a look at my bumper to see if he may do any. At this time, I don't trust this dealership and James, Riche anymore - they are all liars, never kept their words repeatedly. If I could not receive my refund today, I was on the point of filing a small claim to teach them a lesson that they cannot get rid of me that easily. I strongly ask you guys to avoid this dealership. You will repeat the same nightmare as I went through for the past 5 months!!! Go to Fletcher Jones or House of Imports for your future MB purchase or service. Never W I Simonson again!!!! read more

Thanks Jason and Tony for your excellent customer service at WI Simonson Mercedes-Benz.

One star is way too much for this guys. Bought my car there and after they said it went through 140 point inspection. I almost got home and it all the suspension warning lights came on. The sales person told me to bring the car back the next day. I started the car the next day and low brake fluid light turn on as well with all the other lights. I called them and asked them to tow the car back to the dealership. The sales guy farshad told me to call the used car manager name Sabin. Well...this guy never picks up the phone or calls you back after you already made the deal. But before that everyone will kiss your a** and be nice to you. After 2 days they had the car the told me that it was just a software update and the car is ready to pick up. I was happy. I went the same day and picked up the car. Guess what??? Same thing just happened. I called the sales guy farshad and texted him the pictures or the lights on and he texted me that hes in court. 5 min later I arrived at the dealership and he was right at his desk texting on his phone. Lol I dropped the car at the repair shop and They promised me that they will get it fixed and they did. After a week that they had the car. A month later I get a call from the sales person telling me that they didnt smog the car and I need to bring my car back to get it smoged in order for them to transfer title or I'll go smog it myself. What a fu**ing joke. I told the salesman that I need $500 for my time as I'm very busy and this was supposed to be done by them befor they release the car to me especially after they had the car for so long after the porches date. Since then I have made several attempts to get in touch with the sales guy farshad and the used car manager they never took my calls or return any of my messages including the general manager. Bottom line. Dont trust them with anything. Dont believe a word that comes out of any of their mouths. They cant even do what they supposed to do and customer service it's not something that they care. There is plenty of great car dealers go anywhere else just dont buy cars from this people. read more

Steven Schwartz (Sales Rep / CPO Mercedes) and Marc Rose (Finance Dept.) provided above-and-beyond service when we visited WI Simonson on a busy weekend. We were allowed to take as much time as we needed to make our decision about the purchase of a CPO Mercedes, and we were allowed ample time to ask questions about the entire purchase and financing options & process. WI Simonson is our go-to place for Mercedes, and this current experience with Steven and Marc further solidified that opinion. read more

I purchased my first Mercedes. I worked with Chris Bland and Marc Rose who took good care of me and truly made my experience special. I love my car too! read more

Went to see a few cars today and had the misfortune of meeting Gavik (not sure of spelling) for a couple test drives. He promptly greeted me but ignored my fiancée. Not cool. But she shrugged it off and decided to stay and see what they had. After expressly letting the "sales guy" know exactly what I was hoping to learn, he by passed my requests and tried to steer us in the direction of a car with the opposite type of suspension I wanted. He seemed bothered to check their inventory for a car that matched my needs and found it easier to point to cars that were situated conveniently on the lot to show. How on earth does that end up being convenient? All he managed to do was waste everybody's time. (On a side note, the guy never asked to see my license before having me drive one of their cars. What an idiot!) Further, when I asked about a particular car's towing capacity he seemed annoyed and shrugged off the question. An appropriate response would have been: "I'm not sure but I'm happy to find out". What I had envisioned being an enjoyable potential purchase turned out to be a highly irritating experience that has me never wanting to return. This is in stark contrast with the experience I had at Beverly Hills Audi. The sales staff there were incredible! I wish I could have taken their sales team to help me in comparison shopping at Mercedes. read more

If I could give them a 0 star I would. I actually, changed their rating from 5 stars to 1. Due to the service I've received over the past month. I purchased a vehicle 11/2/20, and discovered the internet was having issues. I've called several times weekly, driven down there twice (approx 70m drive for me), and left served messages and text messages. I have had MBUSA reach out to them & MercedesMe CS. I just received a call back today 12/10 from the stores manager. They have promised this issue to be resolved 48hr, another 48hr, 5 days, then 10 days. Now, I'm over day 34 no internet working. I was also promised a loaner car for servicing. I drove down with my child, to be told "there isn't any loaners to offer". My child was hungry after the long wait & we were directed to walk to a near by restaurant. We had a brief 2 mile walk & had lunch until they were complete. Internet still not responding & more than a month after leaving a voice message, I receive a call back. I'm thankful someone got back to me. However, I just want to enjoy this purchase without the hassle and poor customer satisfaction issues. Danny was my sales representative & he didn't advise me of any of the luxury this vehicle was packed with. I received a call 2 days later asking how I liked certain things. I was lost and unaware of anything. By the way, I purchased a 2017 GLE 43 AMG & I absolutely love my purchase. But feel this company can provide better quality care for their customers. read more

I have bought all my Mercedes from this dealership. I especially liked all the sales people, but in particular you should definitely ask for Volkan. He is very knowledgeable and kind, but moreover he got me an incredible deal. The Finance manager, Romina was also special. All I can say is if you want a great experience this is THE PLACE!! I will certainly recommend this dealership to all my friends! read more

They had a 2012 S550 advertised on cargurus.com. I sent an inquiry. A representative named Ridgely called me within 30 minutes. He said they just took it in ontrade and it was being serviced and not available for viewing for 2 or 3 days but he said I was first in line to purchase the car. He then sent an email with his contact information. The next morning I received an email from cargurus stating that the car was no longer available. At 10 AM I emailed Ridgely asking what is going on. No response. Last night I received an email from a sales assistant asking about my experience with W I Simonson. I replied not very positive and I never heard back from Ridgely. At 10:33 PM Ridgely emailed me an unprofessional note saying the car was sold and I should have known there is no line. I am 64 years old and bought plenty of cars. I would expect this treatment from a small car lot but not from a Mercedes Benz Dealership. read more

Approximately 2 weeks ago, I began the stressful process of getting a new car. I looked at Audi, Lexis, BMW, and Mercedes Benz. After much research and testimonials, I finally found the car, that met everything on my wish list. Making that decision was not easy, being that I have been driving "Porsche" sport cars since 1975, and knew very little to nothing about alternative car brands. I finally found myself sitting in what I thought would be the "Hot Box", of W.I Simonson Mercedes Benz in Santa Monica. I had prepared myself for the worst, when the negotiation began? I was quite pleasantly surprised, that the process was smooth and painless. My salesman, Andrew Morgan and his associate, Chris, were helpful, informative, and professional. We quickly established a great deal for both of us. They even offered to purchase my prior vehicle, for a very fair price, which I didn't have to do? Anyway, my experience was positive and unlike what myself, and most people expect? I would recommend this "Certified Pre-Owned Mercedes Dealership" to anyone that asked. I love the car, and have even gone back several times for help, on how to work some of this car's amazing technology. Each time, Andrew Morgan, has taken time, to help me learn the system better. He has also answered his cell phone every time that I have called. A rare occurrence in 2015? I am extremely pleased with my end result. Thank You Andrew, Chris, and "Simonson Mercedes Benz" read more

I purchased a cla250 from this dealership, I'm not happy with my purchase at all cause after I took the car I noticed that the car has a lot of body damages, the car has damage from the side, back and the front and they didn't tell me even I asked the salesman he didn't tell me that. They been so dishonest to me and I wish I could give them zero star instead of one, just wanted to let everybody know so be careful when you are buying a car from this dealership. read more

I have worked with many car dealerships over the years, but this is my first used Mercedes-Benz deal. Maybe they are all this good, but I doubt it. I walked onto the lot and met Andrew, who answered all my questions, displaying a detailed knowledge of the cars. I got all the answers I needed, without any pressure, only courteous response. The next day I was back with the prospective buyer. After a few preliminary questions and refreshment, Andrew took us on the most thorough test drive any salesperson has ever offered me. He encouraged the client to actually drive the car, hard. We did a U-turn on a narrow street, accelerated hard, and were introduced to the service manager. In the sales manager's office, Hamlet was fast and efficient. Andrew made good on his offer of a discount off the "Sonic" price (which is supposed to be firm). Hamlet is the only sales manager I've encountered who actually asked permission to run a credit check. He also filled out the entire credit application for the client, which used to be common but seems to have gone out of favor at most dealers. The F&I manager, Marc, is a bit of a character, fun and fast, going through all the usual stuff and finishing up in quick order. Andrew demonstrated the features of the car including pairing the client's phone, but understanding how overwhelming all the features of modern cars can be, offered to do it in installments. I'd like to get into detail about all the extra stuff they did but you need to experience it to believe it. This is the third or fourth car I've helped this client with, and by far the best experience we've had. I admit I have had some bad experiences at Santa Monica dealerships but I will not hesitate to recommend W. I. Simonson to those in the market for a Certified Pre-Owned Mercedes-Benz. read more

I was very happy with my salesperson Volkan (the best!). He went out of his way to get me the best deal on my new Mercedes. I will definitely recommend Volkan to someone who is looking for a new vehicle. I came out of the dealership very satisfied and happy. Love my new car! read more

Look for Hutch Mamaghani, sales person and Marc Rose, finance manager. They are the best. They will take good care of you. No hassle... no haggling just straight forward deals. read more

Is it stressful and irritating to shop for a vehicle? Of course it is But if you work or live on the West Side and are in the market for a pre-owned German sports or luxury car (or other high-quality used car) why not visit W.I. Simonson in Santa Monica? You will find a great selection of cars treated with TLC (shop for your used vehicle on one side of the street, complete the transaction on the other side where the new car dealership is). Ask for Hutch; you will be treated with patience and consideration and I daresay you will not be disappointed. I purchased a lovely BMW and I just want to say thank you ! read more

I was ready to buy a car today. Came to this dealership to look at a car and discuss the price. I think that working staff there is a little bit confused-who is the customer and who's the sales person. The finance manager doesn't even know how to meet the customers, not even "hello". No one is rushing, no one is interested in selling the car. They're acting like they're selling there own cars. Very upset, drove 30 miles to get there and here you're. read more

I purchased a used car. I was told that the car went through a thorough safety inspection before being sold. I asked several times about the condition and safety of the car, as I'm afraid of getting taken when buying used cars. I was again guaranteed the car was thoroughly inspected by Mercedes Benz technicians and is in perfect working condition. The next day, I took the car to a VW dealership to purchase an extended warranty. They had to inspect the car themselves before issuing the warranty and I was told AND shown the rear shocks were leaking and they had to be replaced. I was told this was not a new problem and that anyone doing a "safety/bumper to bumper" inspection would have seen this problem. I got the shocks fixed as W I Simonson told me several times that it would not cover the cost to have them replaced, even after guarantees were given to me that the car went through a bumper to bumper inspection and was in perfect condition. I tried to compromise with the dealership like (1) I pay for the parts and they do the labor, NO. (2) We go half on the repairs, NO. (3) I purchase the shocks and W I Simonson do the labor, NO. The only option I was given was to bring the car back, as it was cheaper for them to "refund my money and sell it wholesale". They even went so far as to give me the name of a mechanic outside of their dealership that would repair the shocks for less than the VW dealership. All these options were given even though they guaranteed me that the car was in perfect working condition. Selling vehicles under these practices is truly a practice of bad faith. Beware of this dealership. read more

Damien Wheat client advocate was such a pleasure to work with. i called to find out about a car and made an appointment to come in and traded in my porsche for a 2003 coupe which is in great condition with 30,000 miles on it. my credit was not the greatest but Damien and the credit dept worked through my issues and got me financing and i left with the car. The patience he had and the time he took to make sure i understood how the car worked made my day. IF you need a used or new mercedes call Damien Wheat.. i am so happy and thank you. read more