We had a couple of issues going on and Dunn's worked through them to get tot he root cause. As with…read moreso many home projects, one thing leads to another and we finally replaced the sump pump at the heart of the matter. Given all the things that had to be done along the way, the manager gave me a good deal on a couple of the other issues that were repaired, which made feel they were very value conscious. Among the firms that I reached out to through Yelp, they were the first on the site and ready to start work. I'd definitely use them again.

I have a property in Anniston and my tenant was experiencing no heat/a broken HVAC system, in this…read morecurrent frigid winter. I reached out to Dunn initially through a Google search (after hours) and received an email and text message reply within 24hrs. I appreciate the prompt reply. I called the next day and their phone system used an automated AI response initially, but I was then rerouted and able to speak with a service person. They dispatched a technician, diagnosed my issues, sent quote estimates to my email, followed up with a confirmed booking, and came out within the next day with the proper part to service my broken system. Before the serviceman arrived, I received text updates with pictures of who to expect and with their estimated time of arrival. The communication, timeliness and efficient service provided by Dunn was exceptional. They charge a standard assessment fee which is factored into the overall cost of service. I would recommend Dunn if you're local to their service areas.

I was extremely satisfied with the service Michael Farley did. He did a through and quick job. Jeff…read morethe salesman was straightforward about purchasing a new unit and no pressure.

Positives: responded quickly to my request for repair, scheduled and showed up to service my HVAC…read moreon a holiday weekend, very friendly staff. Negatives: I was charged $600 (in addition to the higher weekend fee to come out) for a repair that took 20 minutes and required no parts. It was two different charges that didn't really make sense because you couldn't have really done one without the other. It felt like I was taken advantage of as a single woman on a holiday weekend who didn't know how easy/quick the repair would be when I agreed to the cost. The service man also told me that the credit card payment on his tablet wasn't working so I had to pay by check. I wasn't planning to dispute a charge, but this made it to where I didn't have the option. I responded to two different text surveys with this rating and information and was assured both times that the service manager would follow up and they never did. My father also called multiple times and never got follow up. I was waiting until we heard back from them before I posted a negative review (I communicated this to them), but it's now been over 4 weeks. I have used them for repairs before without issue, but will not be using them again and would not recommend them to my friends/family/neighbors.

Based on the reviews here on Yelp, I decided to give John's Electric a call. My initial need was…read morebasic repair/maintenance, but I also have several larger future projects in mind that will require a quality electric company. All my interaction with the company was very positive and the work was done in a very professional and exacting manner. Great communication and patience through my many questions prior to actually starting the work. Fair pricing and willingness to explore options, to solve problems in multiple ways in order to maximize value for the customer. Once we nailed down the best plan to proceed, the team got right to work, and the work was performed quickly and very satisfactorily. Again, this initial project was not complicated, but our discussions helped me confirm that my best approach is to phase my projects, and based on this first experience, I'm planning to have John's Electric, Inc., back ASAP for a bigger project. Clearly a family business that is serious about customer experience and satisfaction, providing its services in a very intelligent and professional way.

Jeremy and Jacob did a great job! They explained everything and did the work really fast!read more

Great service. I hired them to fix a major home clocked pipeline for multiple rooms and they were…read moreout to diagnose to issue immediately. The pipe was scheduled to be repaired the next morning after diagnosing the problem and only took an hour. The experts even verified by testing all lines to make sure the issue was resolved. I strongly recommend these guys if you want the job done right. My total cost was $435.00 a price I'm comfortable with knowing it was done right rather than paying someone else by the hour and getting uncertain results. Good job guys and thank you for being there! :)

Only checked one star because I could not give zero. I called Dunn's when my AC went out. This…read moregreatly self - advertising "24/7, highly experienced, expert service" company sent me two young inexperienced clowns spread over several days, then, FINALLY sent me an older, truly experienced guy - after I'd gone without my central ac for a full week and had bought two ACs to just get by. This third guy said there was no excuse for (other aspects and) them taking a full week before he finally fixed it, said I'd get a discount, then I, of course, got a ridiculously high bill. That was mid last summer at peak heat, just like now, when my central AC has failed again. I suspect Dunn's "repair" has failed, but will not find out from them phoney clowns.

Great service, we have used Guin for 20 years. Always happy with their service. They are great on…read moreshort notice.

The technicians are great and their quotes are comparable, but the price I was quoted was not…read morehonored. As a previous reviewer said, single women beware.