If you see the signs during New York Yankee games you can tell W.B. Mason supplies some large companies. They can get competitive pricing on crucial items such as toner, paper and general office supplies. Thier customer service was not as great as expected. The delivery time was usually a day later than other office supply stores since some items were coming from the east coast. Not the best performance all the time but I would do business with them in the future. read more

I typed in for certain product on Google and WB Mason had it. I clicked and brought me right to it. I filled out everything and hit send. Nothing happened so I called customer service- waste of time for he knew nothing. I then emailed customer service and they looked and said I was good. I finished order and received my confirmation. Next day they emailed that my order was cancelled because they cannot deliver to that address- too far for them to mail to. Then why are they advertising they have what we need if they will only send locally? read more

Our recent experience with W.B. Mason--specifically with supervisor Celah Teschner--has been extremely disappointing and unprofessional. We originally ordered Universal brand name badges twice and, on both occasions, received an entirely different brand that was not listed on their website and did not meet our needs. Despite clear documentation, receipts, and prior communication acknowledging the error, Celah claimed that W.B. Mason "isn't doing business with Universal anymore," using that as justification for refusing an exchange for the correct product. When we asked her to honor the original price and simply exchange the incorrect items for another name-brand alternative, her tone shifted abruptly, and she refused to provide any resolution. Instead of standing behind their mistakes, she dismissed our concerns, even though we were shipped the wrong product twice and charged for items we never ordered. What makes this even more unacceptable is that this is not the first issue we've encountered with W.B. Mason. Throughout the past year, we have repeatedly received products we never ordered, and we've experienced numerous shipping delays on items marked as "available" that either never ship or take far longer than promised. These ongoing issues show a clear pattern of poor oversight and unreliable service--not isolated mistakes. The lack of accountability and the dismissive handling of this most recent situation by management--especially after our long-standing business relationship--was the final straw. Having a supervisor refuse to correct a mistake that originated within their own shipping and inventory processes is beyond frustrating and demonstrates a serious disregard for customer service. Because of this experience, we are extremely dissatisfied and will no longer be doing business with W.B. Mason. We expected professionalism, reliability, and a willingness to correct errors, but instead encountered the opposite. We do not recommend this company based on their repeated mistakes, lack of transparency, and unwillingness to support their customers when issues arise. read more

This is the worst stationary company I have ever dealt with. I placed an order. When I didn't receive it after three days, I called their triple customer service line. They told me the driver has my package, and it's been 10 days since, and I have not yet received it. I call daily and the same story, "your package is with the driver and still not yet delivered, and this is the 10th day." Please refrain from buying your company stationery from them read more

Frankly, I'm extremely disappointed with Mason WB Co. Inc. The original delivery of a large whiteboard was delayed by over a month after payment was completed. When it finally arrived, the board was warped and fell off the included wall mounting system. I was assured a replacement would be processed, yet it's now two weeks past the promised date. This level of delay and lack of follow-through is simply unprofessional and unacceptable. read more

There customer service rep is the worst. When calling for missing items its always an issue (There's always an excuse). Its probably easier to order from staples to save the aggravation. read more

NEGATIVE STARS - This company is the absolute worst to deal with. Ordered an in-stock item on the 3rd. 10 days later, still no tracking info. Make at least a dozen calls. Then all of a sudden it shows up delivered on their dashboard. Where? 'cause I didn't get it. Make more phone calls and I;m told, the driver has up to 3 days to deliver your item once it is loaded on their truck WHAAAAAAAAAAAAAAAAT????????? Cancel the order and get a credit but they only credit the item amount, not the delivery fee, which by the way is $10. Have to make MORE phone calls. Get the whole amount credited. Item shows up on my porch on the 21st. Now I have to make MORE phone calls to get it picked up - What a nightmare - Don't bother dealing with this company and save yourself the time and trouble read more

If I could give zero stars I would. I ordered 10 reams of paper on 8/12/24 and all over their site it said Next Business Day Delivery, so I was happy I would get it the next day. EOD the next day, nothing. I called customer service and was informed and I quote "Next Business Day Delivery doesn't mean Next Business Day Delivery, it means you'll get it in 2-3 days" then he told me I should have it the next day. The next day comes, still no paper. I contacted customer service and was told that it was Next Business Day Delivery "where available" and that since my office is in a residential area, my order didn't qualify. I don't understand that at all. I run my business out of my home since covid so because I don't work out of some overpriced office building, I don't qualify? That's messed up, and discrimination against smaller businesses. I also informed them that since they were a new to me company, I placed a small order to see how it was handled, before I would place a much larger and costly order, and they failed on all counts. Not only did I not get the paper the next business day, they did not cancel my order right away when I cancelled on the 8/14, and it's still not canceled as of today, 8/22, BUT they charged my credit card on 8/19, 5 days AFTER I cancelled. I'm gobsmacked! What sort of business does that? I did reach out again and hopefully will see my refund straight away. Due to the difficulty I have had with them on this order, I cannot recommend them. read more

This company is horrible and I don't know how they receive any business at all. We ordered for the company I work for and we placed an order on 4/23 (First order). Not only did all the items not arrive at the same time, but we are still waiting on 1 item and it is now 5/8. Sad part is our order was only 4-5 items and not complicated items either, just normal day to day office items. When you try to speak to customer service they just give you the run around and tell you the item will be delivered next day or in 1-3 business days and that's a complete lie. When we reached out to our rep. and expressed our concerns, they just forwarded the email with a subject that said "Cust. wants to leave", and noone ever acknowledged our concerns. I wouldn't recommend this company to anyone. If I could give 0 stars I would. read more

Well, I should have done just one more step before I called this company to order a toner. Had I looked up their YELP ratings, I would have never made that call. It began almost "8" weeks ago as I scoured the internet trying to find a specific toner for my fax machine. I finally came across this "company", made a call, let the lady know what I was in need of and she said she could help. She told me that they could get it and I would have it in 3-4 days. GREAT I thought. Ok, so I paid for it....tick tock ..tick tock ..tic tock. 2 "WEEKS" go by, I make a call and another RUDE worker tells me that is another 2 "WEEKS". They made up all the excuses in the world and said "if you don't like it, I can cancel your order right now" (almost 5 weeks waiting now). I was trapped in time so I believed it would get here by the "15th" of July. Well, as you can guess, but the 17th, I called again and they said they had sent me an email telling me that they "canceled my order because they couldn't get my product" (this after I had already paid them for it). Now it was almost "8" weeks waiting for that. Needless to say, not only was I not happy, I was FRK'N PISSED OFF!!!!! This is the worst, pathetic, irresponsible so called "company" I have ever dealt with in 35 years of owning a business. I would AVOID this company at ALL costs!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! If YELP would allow businesses a ZERO, I would have done that!!!!!!!!!! read more

While the ease of office supply order and delivery has been exceptional over the last 8 years, I cannot recommend them to anyone and warn others of billing issues. I've chased water bottle deposit credits for years and I'm over it. I cannot imagine how many of you are owed hundreds of dollars for those credits. Be warned. read more

I don't even know where to begin. It should be "NO STARS"!! I started using W.B. Mason after Rubenstein's in Pennsylvania sold to them. When I was with Rubenstein's, my orders were prompt, correct and was able to track. No worries whatsoever. Then W.B. Mason took over Rubenstein's clients, it all went down from there. I usually placed my orders through the web and most items would say "Next Day Delivery". Well to say the least, that never happened. I usually had to follow up with an email asking where my order was and I would get the excuse that my order was coming from a warehouse further away. Then due to Covid, deliveries are now taking anywhere from 1 to 3 business days instead of the "Next Day Delivery" as promised when I placed the order. I told the Rep that the website needs to be updated accordingly, she acted as if it was no big deal, well when you need paper, it is a big deal. The straw that broke the camel's back for me was when I placed an order for paper and post it notes on March 06, 2023, and had many broken promises. First, it's on the delivery truck and I will have it by March 10, 2023. Due to Covid, deliveries take a couple of additional days. The old "Covid Excuse", AGAIN! No Show on March 10, 2023. Another email on March 13, 2023, Rep stated that she will call the warehouse and get an ETA, still no information. On March 14, 2023, literally out of paper and had to run to the local supply store and pick up several reams. Sent another email, still waiting to hear from the warehouse for an ETA. I finally sent another email to cancel the order. It was cancelled on March 15, 2023. I placed the identical order with Office Depot/Office Max on the afternoon of March 15, 2023 and it was delivered on March 16, 2023, before 10 am in the morning. This company has permanently lost my business. I work for a "Service" company myself and if there are only crickets to be heard, I wouldn't have a place of employment. Do yourself a favor, avoid the BIG headaches of writing emails and follow ups about the status of a simple order, array of excuses from the customer service rep along with angry co-workers that are scrambling for paper. Take your business to Staples, Office Depot, Office Max or even Amazon. W.B Mason are not worth the Aleve, Tylenol, Motrin, Advil or whatever you use to remedy a headache. Myself, I prefer Tito's, but I can't drink on the job. read more

Absolute thieves will steal money out of your card once they have it. The absolute worst company imaginable. Placed two orders. One was a for a case of ten reams of 60lb paper and 4 reams of 65lb cover paper. The order arrives and it only has the 4 reams, and no case. My second order was for a single ream of 11 x 17 paper. Since I spent a lot they said we will send a free toy mason truck. The second order comes, and we get is the toy truck (no paper). So I call and I they shift me around to some crazy women. Bottom line they say that they filled my order and I'm not getting anything else. So the truck thing is a scam! One customer service rep (Hakeem) writes that the case of paper is on backorder, while another tells you the order is finished. After many calls and e-mails trying to get someone to straighten out things, I get an e-mail from a supervisor saying the paper has been found as in on the way. But meanwhile, they go in and steal money from my card, set up a new order, and then finally send the 11x17 paper they owed me from the past order. So I finally got the 11x17 paper, but paid twice, so they could cover-up their first free truck scam. An employee named April fooled us with tracking on the stupid truck (telling us it was paper coming). So they are not only scammers they are very, very, slick scammers. The whole team works together - as a team - to rig chargebacks and steal for the owner of WB Mason (Leo Meehan III). If you complain, they have a nut named Wayne who will call your family and try and intimidate them. After Wayne called my house getting crazy, WB Mason now says, they won't ship my case of paper because they don't like the way I talk to customer service. They won't even discuss the money they stole out of the blue from my card, pretending I placed a new order and I never made. They don't even try and hide their evil and thievery. Wayne, Hakeem, April and their other nasty reps seem quite proud of how they lie and manipulate. It's like a fun hobby to toy with customers all day. I see from the reviews, being obnoxious, lying to customers and stealing money from credit cards is standard operating procedure. read more

One of their delivery men was incredibly rude. He asked me my name to confirm the delivery and when I told him, he proceeded to make fun of me and laugh for several minutes. I wish I remembered his name. He was a heavy set white guy and was very prejudiced. If you're going to insult your customers then good luck with your business. Don't support this business. Find a different supplier. read more

If I could give this company zero stars, I would. Customer support is non-existent. For several years, we have ordered 5 gallon jugs of water from this company for our office. Three times, water received was contaminated. Approx. two months ago, we ordered a different brand of water thinking that might help. When it was delivered, the driver left it on our dock and did not take the empty jugs? It was also not the brand we ordered. I have tried over 6 weeks to get the company to return and1)pick up the empty jugs, 2)pick up the contaminated jugs, and 3)pick up the wrong water they delivered and drop off the correct water. Over the course of 6 weeks, I've talked to 3 different people--the first person 3 times, the second person maybe 5 times?, and the third person once. Each one assured me they would have the driver come get all the water and also remove my invoice from the system for said water. In the 7th week now, and the water is still sitting on the doc for pickup and the invoice is still in the system saying we owe for the wrong water. For my sanity, today I just went ahead and paid the invoice and threw all the water jugs in our company dumpster. This is the WORST company I've ever had to deal with. read more

WB Mason is one of our contracted vendors and they are horrible. They lack basic customer service and their lack of responsiveness and care is astounding. They have made so many mistakes during fulfillment and posting transactions the whole organization is fed up with this incompetent vendor. Avoid this company at all cost. read more

SCAM. DO NOT BUY. If I could give zero stars, I would. This company has been scam-level sketchy. They took my money for a printer, saying they had it in stock and that it would be delivered with overnight shipping. Fast forward almost two months later, and there's no printer or any word from them. The contact page on their website gets no response, and neither does emailing them. 7 weeks after the initial order I get an automatic email from them saying the printer is back-ordered (why didn't they tell me when I ordered it to begin with?!) and they'll tell me "when it's in stock." In this entire process, I never got an actual response from a person, or any indication that a human being actually read any of my emails. The good news is that cancelling your order is really easy. The bad news is they kept $9.95 of it, which as far as I'm concerned, was basically stolen. read more

I wish I could give 0 stars - what a headache of a company and nightmare customer service. An order I placed was returned with no explanation. Then, when I reached out to customer service for an explanation, after explaining I never wanted a return, I was placed on hold for 15 minutes, only for her to come back and tell me "don't worry, your return is on the way." By this, she meant it was on the way back to them* and not to me*. I clarify that I wanted* my order, not to return it. I was put back on hold after she got an attitude with me for 'flopping back and forth' with her. They just bought out our local janitorial supply distributor, and unfortunately I have to start ordering off Amazon to get what the hell I want. read more

The absolute worst company!! Customer service & communication don't exist. Constant issues between communication with customer service and their warehouse(s). Website will list an item in stock & available for 1 day shipping. Warehouse never ships the item out. Constantly haveing to call & retrace the steps, and then reorder the item only to not ship. Billed us twice for a damaged item. Warehouse never followed through with their return of the defective item, even after 60 days. I was transferred to 4 different people in "accounts receivable" none of which could give me an accurate answer. Save your money & shop elsewhere. read more

Trash. Similar complaint as others, I ordered one item and it wasn't shipped for weeks. I tried to cancel the order and they refused to. Instead, they sent me something I didn't even order. I called to complain and ask for a refund and received no apology. They claimed I'd receive a return label eventually, but didn't give a timeframe. I've never experienced such garbage customer service before. How are these idiots even in business? read more

Waited 3 days to tell me that maybe they are going to cancel my online order because they are shipping right now. Say it is too expensive. Tried to go with one of the little guys and now it comes back to bite me. Now I have to try to get them to give me my money back. Horrible company read more

Wish I had read the reviews before ordering from this company. I found they carried an item my company was having trouble finding with deliver next day. Perfect. 2 weeks later I had made several calls to ask where my order was as it was still processing. I was finally told that because we were NEW to WB Mason they had to make sure we were good for the high priced order. My credit card went through, what more do you need than that? Today I called to question where the order was and was told it was out of stock. No contact by email, no phone contact......NOTHING. I canceled the order and when that was accomplished but I was hung up on by the rude customer service person. Never again. read more

Nice customer service team help me cancel a purchase of toilet paper and kitchen paper which delayed more than two months.

This is such a bad company. I ordered $350 worth of products and they sent me an expired product. All of them! I've been calling back and forth they said they will pick up the product and nothing. I follow up and they saif they will give me a shipping label but will take 7-10 days and won't refund me until then. They send you bad products and let you go through the hassle of chasing them for your money back. Wasting my time calling back and forth, now my gas to send the products back in. It's such a terrible experience. If i can only write a zero in here. read more

Was ordering off of them for shipping supplies for a few months and per usual like most businesses I order my supplies about a month ahead of time once I got to my order of boxes I realized the dimensions were wrong I asked for possibly a partial refund of some sort and once I talked to the manager I was told because I'm a residential business that I should find someone else to provide me boxes because they make this mistake a lot. How about rather than getting rid of a customer we try to fix the business, atleast they gave me the right advice to go somewhere else. Customer service is gone these days I guess. read more

Terrible customer service, constantly getting orders wrong, and always out of stock on items. Bad supply company and would highly recommend to NOT use this company. read more

I ordered a Logitech webcam from them in late August. Two weeks later a completely different subpar webcam arrived, and the shipping invoice does not match my order invoice -- clearly a different product. When I called they said that "the Logitech was out of stock so we sent a comparable one". That's not how this works, if you want to substitute something you need to ask me, and I would have just said no. And the internet says that what they sent me is not even close to comparable. I told them I wanted to return it and was told that UPS would arrive with a shipping label. 2 weeks later and still no return label. So now I'm stuck with a subpar webcam that I don't want. read more

I had a few bad experience ordering from this company, wrong items were shipped repeatedly. The service is really bad, I would rate it 0 star if I could. Return takes forever, and when you call and inquire an update, the service rep has a bad attitude! read more

I placed an order for a Christmas gift this year on 12/14/18. I followed up with a phone call to check on the order on 12/17/18. The lady on the phone ensured me it was being processed and would be delivered in time for the holiday. I went to check on my order today 12/22/18 as the package was not yet received and the status says canceled. I'm very disappointed, especially since there was no notifications or email notice to alert me of this. read more

Great Customer Service. You can always get someone on the phone to help you. The order history part of the website needs to be improved considerably. read more

If I could give no star I would. One star is being generous. My first day at my new job this salesmen walks into the office and I direct him to the owner of the shop. The owner seemed interested until the salesmen looked at me (standing next to my boss) and says " we have it all! If you need coffee or paper we have it! If you need a tampon we have those!" As soon as he walked out of the shop the owner told me that they just lost his business because of the comment. How extremely rude and disrespectful can you be? NOT a good look for the company if you ask me. read more

Worked there for 5 years. The warehouse is a dump and theres trash and damaged products everywhere. Worked 10hr days and was told I need to do extra overtime. Was also told to find a new job because they could accommodate me because I recently had a son and had outside obligations. Great company terrible management. I would buy my products not work there ever again read more

EXCELLENT CUSTOMER SERVICE. my office had a miscommunication and someone put the packages in an odd spot we couldnt find (our fault!). Randie Johnson and Marie Baribeaut responded immediately and provided exceptional customer service. They also didn't judge me for making this dumb mistake. This company hires great people. Thank you. read more

I ordered an item in March 2020, and received a different item on 8/29/2020. I called their customer service line to clarify the issue and instead was met with an extremely rude customer service rep named Linda. She was condescending and refused to help me other than to refer me to her manager. I will not order from WB Mason in the future, which is a shame as this was my first time ordering. read more

Terrible service and business practices! I placed an order and when I didn't receive the order as scheduled, called to check on it. I was assured by the customer service rep that I'd be receiving my order the following week. Waited another week, and just called them, they now say my order is indefinitely on back order. VERY frustrating and disappointing. read more

I ordered a simple package of paper. It was supposed to be 2-3 days shipping. That was 10 days ago and it hasn't shipped yet. I could understand if it was something not usually in stock, but paper?? read more

My small orthodontic company has been doing business with W.B. Mason for years. Within the past year, customer service and their accounting department/system has gotten so bad that we have moved on to Staples and will never do business with W.B. Mason again. read more

Summary: charged my card, never delivered a chair I ordered an office chair in person at the Worcester showroom on 03/11/19. I have to say they seemed reluctant to sell me a $900 chair! Anyhow, this had to be a special order, and I expected delivery in 3 weeks. After 4 weeks, I called the company to find out the status of the order. The Boston office couldn't find it and had no way to transfer me to the Worcester office. On April 16, they charged my credit card. About a week later, I saw the charge on my bill. I called Boston, which said I needed to talk with my salesman about the order. They transferred my call, which was answered by a machine. I explained my situation and asked for a return call. I never received one. The next day, I sent an e-mail to the company's customer service address. Again no response. I finally opened a dispute with my credit card company. I remembered WB Mason as a stellar company. Something has happened to it. I see a large number of negative reviews in the past few months. So I predict they won't be in business much longer. read more

not sure why all the complaints? i have never had any issues with wb mason..been with them for 8 years..and if i did have an issue it was taken care of right away.. read more

I wish I would have read the reviews before ordering from this company. It's been 2 weeks since I ordered a simple roll of paper. They've charged my CC but still no delivery. How do you get 5 UPS tracking numbers for one package? None of the tracking numbers work. Customer service doesn't seem to be able to tell me when my order will be delivered. They will not give me a refund either, when I asked to cancel the order. They said I have to receive the package first and then return it for a refund. This is not how a company should do business. I will not ever think of ordering from them again. read more