The service was friendly but often slow and inconsistent. It was end of the season, but not sure they could handle peak at this level. We booked through Amex and were surprised that they said there was not room to upgrade us to even though they were below 20% capacity. We ultimately got upgraded but it was annoying that they didn't just do it. Also, there was no reason not to, the place was empty. The basic rooms are small, bad design and toilet is behind a glass door. Why? The shower shared a glass wall with the toilet and it wasn't even a full wall. The bed was also too soft and kinda worn. When we got upgraded the junior suite was amazing and the bed was in much better shape. Breakfast took forever, it was ridiculous on many levels. We had to constantly hunt down for staff and service. The food was good though. This place is so dog friendly, we took her to breakfast, to the bar and staff literally brought her dog treats. I think they need to train the staff better and not understaff. read more

Arrived at hotel an hour ago and our room is not even going to be ready for another hour! Ambassador status. Laughable. read more

We were greeted by a lovely and attentive front desk clerk Jasmine. Throughout our stay Jasmine always greeted us when we arrived at the hotel lobby and made sure we were having a great stay at the W. We later learned that Jasmine was an intern from the Philippines and only had been working at the hotel for 6 weeks. We were shocked, Her professionalism at the front desk made us think she was a well seasoned W employee. She made us feel welcomed. read more

What an experience this was, from start to finish. My fiancé and I were only here for the weekend - once we stepped foot on the property we were immediately taken care of. The hotel itself is only 4 years old, and it is absolutely stunning. You will truly feel the hospitality as soon as you step foot on the property; from concierge assisting with luggage, through to the check-in process. We were upgraded from a Fabulous King room to a Wonderful King room with a Mountain view. The view absolutely took our breath away. In addition to that m, the hotel is centrally located in town, making getting from place to place, that much easier. In case you didn't want to walk, a car service is offered in your stay which will take you to any location within Aspen proper. My fiancé and I came during the off-season so it was very quiet which allowed for us to enjoy the best things that Aspen has to offer at a much slower pace. We can't wait to come back! read more

W Aspen - views from balcony - Hotels Near Me - Aspen, Colorado

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There were a few hiccups but all in all a wonderful stay! Mitzy was really great and the managers were all helpful with fixing issues. Shoutout to Dylan who drove us to the Maroon Bells Basecamp - hope you're making use of that walking stick read more

Go to the bar and see my girl Micah! Best drinks, great service, perfect vibes. 1000/10 plus the hotel service read more

Navigating a COVID getaway isn't easy and you definitely have quite a few things to account for when deciding which hotel to book for. If my experience felt top notch and that's that there were certain elements missing, I can't imagine how it'll be when my boyfriend and I go back to visit (hopefully in a post-COVID world). We opted to visit Aspen during mud season since we didn't want to be surrounded by more people than preferred, yet wanted to experience Aspen while we could. We arrived a little earlier than check-in but there were a few things that stood out to me immediately. -Location is impressive: walking distance to the heart of town. Some of the most popular shops and restaurants were within a five minute walk. -Adjacent to a ski slope: I would say that the W can fall within the area of ski in/ski out property. -W trailer: So freakin' cute and a great social media spot. In a covid free world, this is where they serve coffee and other small bites. -Aesthetic: Ughhh loved it so so much. The lobby has these very Frank Gehry steps and the use of wood and metal was divine. Perfect for a quick photo op for your 'fit of the day which I did every day lol. To the right is check-in and behind the desks is a gorgeous botanical wall with rows of live air plant terrariums. You'll also notice a mural and the iconic W adapted for the geolocation of the location. During COVID the check-in desks all had protective coverings for their employees which I thought was great. All staff across all levels wore masks throughout the property which was very reassuring. Upon check-in, Seth was very welcoming and attentive. He was informative and not only went over the guidelines, covid practices they're implementing; however, he was personable and even gave us a complimentary upgrade. So amazing and a very sweet surprise. Best part of check-in? The complimentary rosé they offer you. YES PLEASE. On the second floor is a bar/restaurant that you can just tell is packed during regular times. I loved that everything was socially distanced and tables were spaced out. If you're staying at the W you can charge to your room and of course take the drinks with you. My fave part was the metal orb that you could actually go within for a photo op. Elevators required key access in order to get onto the hotel room floors aside from the rooftop and 1st floor. I very much appreciate this so you don't have randos just roaming around. The rooms have the *chef's kiss* of a signature W look and are very modern with a mod look. The curvature of the vanity sink and cabinets were sleek and complimented the cement ceiling. The refrigerator can easily hold a few bottles and there were plenty of shelves to utilize. Room service was easy to utilize and the menu is accessible 24/7 not only on their tv but to order food as well. Everytime we ordered a bottle of rosé up to the room they always brought it chilled with two crystal glasses and a drying towel. Housekeeping was still offered and normally I would've been against it during COVID, but seeing how proactive the property was I knew we were safe. Our room was always turned around beautifully and they would always refill our Nespresso pods, and provide new bottles of water. We had chocolate chip cookies in our room one night which my boyfriend glady ate (I had one bite before he gave me puppy eyes). Our shower head was retractable and had great pressure. I forgot my loofah but luckily they have one ready for you in packaging so you know no one else has touched it. The shower and bathroom were seperate doors with frosted glass doors. The sink was elongated with a sturdy leather pouff so you could sit down as your partner was utilizing the sink. The bathroom mirror was double sided which was much appreciated when we both were getting ready. Of course you have to respect the full body mirror for those last touches. Complimentary slippers, usb and outlets alongside both sides of the bed, gorgeous tufted floor-to-roof headboard, a chaise, a smart tv you could connect to your apps and phone, fluffy robes, safe, and a massive exposed closet with plenty of wood hangers were a few other things to note in our room. Balcony doors were both accessible and great for letting fresh air into the room. Rooftop was great and the jacuzzi and pool were the perfect temperature and accessible to guests 24/7. Probably one of my highlights for this hotel since I'm a nightowl. Make sure to take in the views from their rooftop! What really saved our asses during this trip was the access to the complimentary BMW SUVs that would take you anywhere within Aspen including to/from the airport. They were 2020 models and were drop dead gorgeous. I totally recommend taking cash to tip your driver out of courtesy. By the time we checked out we just kept raving how attentive and friendly the staff was no matter where we were throughout the property. If you're looking for a place to stay in Aspen, look no further! read more

We just checked in this afternoon for our one year anniversary. It is super special to us because our honeymoon was cancelled due to Covid, so this was our trip to celebrate. We were greeted by lovely staff, offered rose and had our bags taken to the room. Our room was perfectly appointed, the bed is very comfortable and the layout is perfect. We went and had a glass of wine on the stunning roof top deck. When we arrived back to the room, we had a very sweet note acknowledging our anniversary and a delicious charcuterie board and bottle of wine. These little touches are what makes us return to the W hotel brand. We have dinner reservations on the deck for tonight and reservations for their private dome dining tomorrow. Even with strict COVID rules in place they are doing all they can to be safe and accommodating. Thank you to the staff for their warm reception and exceptional hospitality. read more

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Had a great experience with family here. Super cute and bougie 5 star hotel in Aspen! Friendly staff and amazing rooftop pool/hot tub. Will go back for sure! read more

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Came here right before Christmas and had the best time! The hotel was super clean and accommodating. It was decorated so cute and so modern. They had complimentary water bottles available at all times for the guests' to grab on their way up to their rooms. Everyday they had a complimentary drink as well (Rosé). On our last night we had a surprise knock on our door and were gifted a complimentary charcuterie board and champagne. After our stay we recommended this hotel to all of our friends and family. read more

W Aspen - Stunning Christmas decor! - Hotels Near Me - Aspen, Colorado

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I had my rehearsal dinner at this location 8 years ago before it was a W and recently went back to check out the changes. Luckily the W team really elevated the property. The rooftop bar is very nice and the mountains views are of course breathtaking. It's a great spot to come with friends or as a couple. The watermelon drink I ordered was perfect and I only wish I tried more of their food and drinks. I'll definitely visit again soon! read more

W Aspen - Hotels Near Me - Aspen, Colorado

This hotel unfortunately did not live up to my expectations nor does it compare to the W Seattle, Miami or Beverly Hills locations. After a 4 hour drive and long work day I simply wanted to relax shortly after arriving at the hotel..to my surprise, the check in process took about 45 minutes and at this point I had become hungry as well. As an extremely health conscious woman who prefers to plan her meals ahead of time, the menu for the restaurant located in the hotel (the "Living Room?") made it impossible for me to know what to expect. We ended up going out for sushi at Matsuhisa instead. On the bright side the breakfast at the on-site restaurant was delicious and I absolutely adored my server. I was able to grab a delicious yogurt granola bowl & the iced coffee was most definitely made with espresso beans..my favorite! read more

Talk about a great location if you are a skier, the W is at the base of the lifts. For this reason alone it is a great place to stay. The W is trendy in a W sort-of way with a design where you walk into the bathroom counter as you enter. While I appreciate it is not a staid hotel of your parents, there was a form over substance challenge. The furniture was spartan, and the couch was most uncomfortable . Few people likely go to Aspen to work but if you do this would not be a good hotel for you. The staff were great and they did offer personalized attention which I appreciated. read more

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I honestly can't recommend this hotel enough. We were greeted by Mitzi and Deidra who were so delightful and made us feel so special when checking in. They gave us a complimentary bottle of Prosecco to celebrate. Amy at the 39 degrees was so helpful with recommendations as well. We had stunning views and amazing service. I can't wait to come back! read more

Well, I stayed at this hotel while performing at one of the biggest weddings in Aspen. While there I told some of the staff that I have also performed with artist like Beyonce and Ceelo Green to name a few. When I went to my performance one evening the turn down service stole a couple of items from my room. 1) jeans (why would anybody take my jeans. 2) my toothbrush (not my toothpaste only the brush) why would anybody want these items??? They never gave me my pants. It wasn't in lost and found. I ask them what should I do they told me to call the police. I made a report with the police and they said there's nothing they could do. read more

W Aspen - These are the jeans that were stolen. So stupid! - Hotels Near Me - Aspen, Colorado

Had 30th birthday dinner reservations at the rooftop bar. Walked in and was told, due to weather they closed the rooftop. There was no notice, or even a backup plan for this cancellation. The icing on the cake was a "I guess we can give you an ipa in the lobby for free...". I understand weather is not in their control, but giving an ounce of costumer service or a call notifying the closing would have been great. read more

Fabulous hotel and the most welcoming front desk staff. The rooms are fabulous with great amenities including toiletries, shower, bathrobes and Frette slippers, very cool design, the most luxurious bed and bedding, and so quiet. So why didn't I give 5 stars?? Because the dining was sub-par; food was no better than average and service may have been the worst - virtually non-existent. The only reason I can think of for the disconnect in hotel staff and dining staff is maybe dining is contracted out. So stay here, but eat elsewhere - anywhere else - so many great options out there. read more

This place is not worth $300/night, let alone $1k. Nothing about the experience was luxury. Place is dated & awkward AF. Every one of the staff I encountered really DGAF. Fees upon fees incl mislabeled fees dif from their website. When I asked them about it, they didn't care. Do yourself a favor & stay literally anywhere else. read more

A quick note to share our wonderful experience and customer service from Rebekah W after we were forced to cancel our wedding at the 11th hour because of Covid. On less than a 24 hour notice, Rebekah took matters into her own hands and created an amazing experience for both my Bride and myself. We are so thankful for Rebekah because her compassion, her incredibly thoughtful hand-written note and her attention to detail, were the perfect final touches on a weekend we will truly never forget. read more

W Aspen - Rose petals on bed - Hotels Near Me - Aspen, Colorado

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Great service! Everyone we encountered was warm, gracious, and went above and beyond in little ways. The property is in a great location and I loved how local history was incorporated into the decor and design. read more

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This hotel is gorgeous and has top-notch service. From the moment we checked in, we were treated like VIPs. A special thank you to Kraig and the hospitality crew here. They made this a great experience. read more

W Aspen - Thank you gift bag. - Hotels Near Me - Aspen, Colorado

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Strange vibes here from the start. We always stay at the W if the city we're visiting has one, and this was our worst experience so far. We pulled up after a long drive and there was no valet person out front. We waited in the car for 5 minutes and finally gave in and headed to the lobby to check in. We stood in the lobby awkwardly while TWO staff members just looked at us from behind the front desk. No greeting, nothing. My husband then asked the guy checking us in if there was a valet and he simply responded "yep". OK..... that was literally the only thing he said to us the entire check in process other than asking for payment, lol. Thankfully the valet guy finally arrived and was super nice and helpful. Room was fine, but I hate the bathroom situation with only a narrow frosted glass door separating the toilet from the bedroom. read more

Decent rooms but pricey. Not impressive but it works fine. Great staff. Too much music everywhere but I guess that's the W brand.

This is been an absolute disaster of an experience. I'm a frequent customer and today I was so disrespected and the service was not to par. I have a full service dog and the head of security was out of line. Approached me and called my service dog "not true" I answered their questions as I always have and even showed her badge and they continue to hound me. Now for the service I have ordered their cauliflower every time (it's so good!) I have visited. Now suddenly they serve it elsewhere in the hotel and not my table. So we ordered Truffle fries instead trying to be in understanding that we can't order the cauliflower (even though that's what we always order) and it took 50 minutes!! I'm baffled that is what I experienced and at a high end hotel in Aspen. read more

Food very average at very best. peach buratta salad unripe tomatoes and unripe peaches. lamb meatballs WAY overcooked. peel and eat shrimp ok. Beautiful view and great pool area. drinks great. Eat before you get there and you'll enjoy. read more

The Aspen W WET Deck rooftop is an excellent experience. In particular, the bartenders Becca, Casey, and Will are outstanding. The food is quite good, and the staff is welcoming and friendly. Moreover, the mountain-views are memorable. read more

The bar is a great time. Carey took great care of our group. Carey the GOAT

WHAT A LET DOWN. I will give it to them that they just reopened, but the service tonight was non existent, we waited FOREVER and then some for EVERYTHING, drinks, food was cold, manager was not there to remedy the situation, clam chowder was served with raw crispy potatoes, the chicken Sammy was also undercooked, completely grossed out and fully charged for CRAP, waisted our time and money! Don't waist yours! read more

Rude. The employees were beyond rude when I popped in there this morning to ask for directions and a good breakfast spot in the area. Little did they know we were scheduled to stay at the W the next night, two rooms and 5 guests. They were so dismissive and couldn't be bothered to recommend a surrounding breakfast restaurant. I went upstairs to check out their restaurant and no one acknowledged me. Not even a hello, would you like to see a menu. The one gentleman actually shrugged his shoulders and said good luck. Im pretty sure you shouldn't work in the hospitality industry with an attitude like that. What a jerk. I will never spend a dime here. We cancelled our reservations and will never be back. My family is ambassador elite with Marriott. What a joke this W was. read more

First off, the staff could not have been more courteous and helpful. On the other hand, interior design was AWFUL. The lighting was over an inaccessible table top holding the fridge. No light by the table and NO chair at said table, only a very uncomfortable couch. The best lighting was under the bed. I guess you could lay on the floor with your head by the bed and read. The barn door separating the bathroom from the room is a joke. I guess there isn't much you can do about that, but the lighting and furniture can be changed. The bed was fine, the plumbing worked and the HVAC was good. For a Marriott, they tried too hard to be hip. It's not working read more

I recently traveled to Aspen with a friend and stayed at the W. From the start we had service issues that continued through the weekend. First, when we got to our room, there was a toenail in the bathroom. This would be pretty awful normally, but with covid the hotel was supposed to be cleaning much more thoroughly and that clearly was not the case. The toenail was not removed until we had pointed it out to two different employees and then our room was not cleaned for a further 36 hours. It was only when we stopped at the front desk one morning that they prioritized cleaning our room. We also had an employee enter our room at 10 pm for turn down service when we were already in bed. For a W in Aspen, we would have expected much better. This hotel is 100% not worth the price of a room, not even the daily $50 resort fees and $52 valet charges. read more

Horrible service! Staff has no idea what the actual Marriott regulations are nor do they know basically anything. 0/10 don't stay here.

Great atmosphere and decor, plus the location is fantastic and basically ski-in, Ski-out. One of the nicest W's we've stayed in. The complimentary shuttle is a great amenity. However, like most hotels these days, the front desk, concierge and restaurant seem under staffed and/or under trained. That said, the valet and cleaning staff is on point and is not lacking. The hotel has a fun, young vibe with a lively apres ski scene. The room decor is fun and the beds are very comfortable. The only thing I'm not digging is the layout and a slight lack of privacy with the toilet and a frosted door. Also, they've automated the lights, but the controls are a little wonky and I'm not a huge fan of the lights coming on automatically for me at night, especially since the room is open plan so it comes into the bedroom as well. However, overall I would highly recommend this hotel and stay here again. read more

This is my favorite adventure carried out with my 14 year old daughter and our 2.3 year old Siberian husky pets this has been my best experience in all my life it also cost me sacrifice but it was worth it in this beautiful place where many of us dream get to spend with our loved ones, in conclusion my first night I lost it in the hotel because I was still driving from Miami to have many hours but everyone happy for the adventure I liked this hotel very much therefore it was the one we chose for our stay, I could not arrive my first night but if the next day, 4 pm I managed to check in for our second night I want to thank the manager and the guy from the front for having supported me in a good agreement on the first night lost it is a luxury hotel good food perfect atmosphere and beautiful center all around so blessed to be here read more

This was my husbands and I first time coming to aspen. Upon our arrival Seth instantly took care of all our needs. From the complimentary wine bottle, to making sure we had reservations every night we stayed. (He also emailed me the menu before hand! AMAZING) He even made sure we had a driver to drive us there. Whether it had been the BMW or the Cadillac. This was the BEST experience my husband and I have ever had with a hotel. We've been to many places but we are definitely ranking this hotel's service as #1. I can't say it enough, the hospitality was so great! We will be back. read more

Beautiful hotel in a beautiful location. However, our trip was made truly special was Seth Pedersen, a member of the concierge team. Seth & I got into contact about a week before our stay and throughout that week, we communicated several times and Seth really helped us plan our trip. Upon arrival, Seth checked us in and had surprised us a complimentary bottle of champagne and chocolates in the room after he learned it was our first time to Aspen. Seth was there for us all weekend, providing suggestions and offering to help with reservations, transportation, etc. The final thing he did for us was set us up with a fire pit in a secluded area of the Wet Deck to enjoy our last night in town. While I'm sure Seth does this for everyone, he truly made us feel special & important throughout the weekend. Thank you Seth. Give this man a raise! read more

Awesome spot to stay. Transportation to and from the airport as well as to any planned activities (snow mobiling for example) you can also reserve a BMW to drive - zero complaints awesome staff super friendly and helpful read more

W Aspen - Hotels Near Me - Aspen, Colorado

Staying at the W for a week. Amazing resort, very accommodating. Wonderful rooftop bar and pool. A shout out to Kennedy at the front desk, who has been so pleasant! read more

Insanely the best hotel service I have ever had. Rooms are modern yet very comfortable. Restaurant is exceptional. The staff is incredible. Top notch service. I will always stay here every time I am in Aspen. Well done to the staff. read more

Great rooms and service awesome pool and really well done room service refills to of shampoo and others overall expensive but totally worth it I recommend u try it out read more