I came in to buy two different products and everything went well although there were a couple of…read morethings that weren't clarified at first. However, Fabian was EXTREMELY helpful and there was ZERO hostility or annoyance from him. I really appreciate FABIAN, he definitely went above and beyond to make this 21 year Verizon customer feel right at home. Some of his skills made me think that he needs to be the owner not just a worker. Either way I came out happy. Appreciate you Fabian!

Leo and Fabian are very helpful they helped me save money and eased my mind and avoided me any…read moreheadaches or lose of money

I opened a business account with Verizon Communications at this store on November 30 after being…read morequoted a plan that was supposed to be around $160 per month for four lines. Based on what we were told in the store, we switched from T-Mobile and upgraded our devices. Unfortunately, the experience since then has been extremely frustrating. Our monthly bill should be around $167 (confirmed later by a Verizon billing representative), yet our first three bills were approximately $340, $340, and $370. That's hundreds of dollars in overcharges. To make matters worse: * Insurance was added to our account without our authorization * The $1,200 promotional credit that was promised when we signed up was applied in a way that simply covered inflated bills rather than fixing the billing error * We've spent three months trying to get this corrected The reps who assisted us, Juan and Amani, have repeatedly told us to "wait another billing cycle," but have not provided any actual resolution. We've visited the store multiple times and called customer service, and each time we're told to wait again. At this point: * We have been overcharged hundreds of dollars * We have a reference number for the issue * We have filed a complaint with the Federal Communications Commission because the issue remains unresolved On top of the billing issues, the cell service itself has been disappointing compared to what we had previously, which makes this situation even more frustrating. After three months of trying to resolve this, we are requesting a full correction and refund of the overcharges. If this is not resolved soon, we will be cancelling the account. If you're considering opening a business account here, I strongly recommend getting every detail in writing and watching your bills very closely.

The service was good. Get there when they open and there shouldn't be a wait. The nice service lady…read moredidn't even charge use for helping us set a phone up because we ran into an issue trying to do it at home. I think that was really cool since Ive been to other stores over the years where they say they have to charge a $10 fee or something like that. It was over all a good experience.

What an amazing staff! My Samsung S10 Plus died. Yes I had…read morea Samsung 10. I loved it. When it died I was apoplectic. I was worried that the new Samsungs would confuse me. Not so! I got a 26 plus and couldn't be happier. It wasn't just the purchase of the new phone It was the staff. Daniel was amazing. Very patient with me. Explain to me how everything works. Couldn't ask for a better manager. But it didn't end with him. I can't remember the other gal's name but she was amazing when I came in totally confused about what my phone was doing. It's staff like this that keep me with Verizon. Kudos Verizon on Grape Street! You guys knock it out of the park. I am very very grateful.

I normally don't leave bad reviews, but this honestly rubbed me the wrong way…read more Mark B. was helping me when I got my girlfriend her new iPhone. He asked me about getting a screen protector and I told him straight up that I had already spent about $200 more than I was expecting to and didn't want to spend anything else. He told me he understood and said he would ask his manager if he could get the screen protector for me for free. A few minutes later he came back and told me his manager approved it and that I wouldn't be charged for it. I even asked him more than once, "Are you sure it's free?" because I didn't want any surprises. He kept reassuring me that it was, so I said okay and he put it on the phone. Today I was about to throw the receipt away and decided to look at it, and sure enough I was charged for the screen protector. He gave me a $40 discount, but I still paid for it. That's obviously not the same thing as free. I called Verizon after I noticed it and they confirmed the charges on their end matched what I was seeing on my receipt. What bothers me most is that I gave him multiple chances to tell me what I was actually going to be charged. I specifically told him I didn't want to spend any more money and asked multiple times if it was really free. If he would've just told me, "I can give you $40 off," I would've said no and that would've been the end of it. Instead I was told it was free, trusted what I was being told, and didn't find out I was charged until later. That's just not right. Definitely look over your receipt before leaving.

Didn't have internet for three days but Bertha fixed me up in less than five minutes thanks girl!read more

Long wait time More attention from staff…read more Walk right past you no help at all I've been waiting For 15 minutes just to ask for help

This review is for geek squad service. My husband and I went to this location to repair the screen…read morefor his iPhone. Isabella was very knowledgeable and helpful. She made our experience quick and easy. Luckily his phone was still under warranty and we didn't have to pay anything. We were in and out of there in less than 2 hours

Maybe this actual store filled my order ( over 10 days ago and still not delivered)!…read moreWe only live 1 exit down) we could have just arranged for a store pick up... appararranty They use "One -Track"... who keeps sending me tracking updates but never delivers... No Human to talk too! What a racket...I hope I didn't pay for delivery.. it's no wonder we all shop at Amazon ...ONE TRAC MINUS 10 STARS FOR YOU...BTW..this was ordered on the Best Buy site

Jalen Davis at T-Mobile in the Crossings in Corona is hands down the best phone salesman I've ever…read moredealt with. He helped me switch several lines from AT&T, save money, and get a great upgrade. I couldn't be happier with the experience. What impressed me most was how he handled a packed store. He was helping what felt like six customers at once and somehow made everyone feel comfortable and taken care of. He stayed calm, kept everything moving, and never made me feel rushed. From what I could see, everyone he helped was happy with him. Jalen has a natural ability to put people at ease, and his patience, confidence, and positive attitude really stand out. I don't give praise like this lightly--this guy is top tier. T-Mobile management, I hope you recognize what you have in him. He's going places and absolutely deserves the recognition. Thank you, Jalen!

I have been a T-Mobile customer for over 21 years. A few days ago, I went into the store to upgrade…read moremy phone. The representative assisting me scanned my ID, completed the transaction, and sold me the new phone without any issues. I was also told I could keep my old phone for up to 30 days to make sure everything transferred and worked properly. Today, I returned to the store to trade in the old phone. This time, the representative told me they could not accept it because the name on my ID did not exactly match the name on the account. I go by an abbreviated version of my full name, and this was the exact same ID that was accepted just days earlier when I purchased the new phone. The store employees then instructed me to update the name through the T-Life app. I attempted to do so multiple times, but it would not work. After that, they told me I needed to call customer service. I sat in the store on hold for more than 20 minutes without anyone answering. Frustrated, I eventually left. When I got home, I called customer service again. The representative I spoke with told me the store employees were incorrect and explained that the change had to be made in the store and that the employees in the store should have been able to make the change themselves by calling from the store's phone. Now I am being asked to return to the store again to deal with the same employees and resolve an issue that should have been handled properly the first time. Instead, I will be mailing the phone back. After more than two decades as a customer, this experience has been extremely disappointing. When it's time for my next upgrade, I will switch carriers.

Info I logged in when I first became a customer (I believe this restock info was 2018-2021ish, so…read moredefinitely check to make sure what the info is today) 14 Days to return; $35 restocking fee On my last visit for an iPhone upgrade to the 15, I tried the trade-in option for the first time with my older iPhone 11. I need to trade-in more often. I received the best trade-in value and I was advised to do the same with my older iPhones I've just held onto in the past. With how well the conditions are that I keep my phones, it's definitely worth getting the credit applied to newer purchases even if it's just an accessory or two. Francisco is super helpful and so nice. Thank you so much for your help, Francisco. He was very knowledgeable too and took the time to show me some of the features on the iPhone. I appreciated their time and helpfulness.

Spoke to Nickolas he informed me the iPhone installment payment would be $14.99 made me sign a…read morefalse contract. The payments actually were $19.99. Total scam, do not come here I am reporting to their franchise. I even came back in after seeing the contract said $19.99. They informed me it would be $14.99. again.

I needed a screen protector for my iPhone today and I found this store in Corona off sixth Street…read more Junior greeted me and was very patient as I explained that I needed my screen protector replaced on my phone. He was very helpful and very friendly. I will definitely be back to support this local small business. PS there is plenty of parking

Cell Spot should be your first call for tech repairs. My iPhone port wasn't working, Dave had it…read morefixed within 15 minutes for less cost than any other techs that I called on Yelp. Near Toyota Dealership on 6th St, close to 7-11. Friendly, knowledgeable and helpful...Thanks Cell Spot!

Great service and great customer service from Gaby And Brittney!!! Switch over from metro, got 2…read morefree phones and I'm paying only $80!!! For unlimited talk text and data!!! The service is great in all areas that I travel can't get any better then this!!!

Johnny provided excellent customer service. We had to wait about 15 minutes but, hey, that's…read moreokay, we don't mind because Johnny was worth the wait. Johnny made it easy to upgrade our WiFi and helped with an old phone account. None of our questions stumped him. He is a true asset to AT&T and has a great personality. The store is clean and peaceful, not too busy for a Saturday.

Johnny at AT&T provided one of the best customer service experiences I've ever seen. He was…read moreincredibly kind, patient, and took so much time helping my elderly parents get their phones fully set up without making them feel rushed or overwhelmed. My parents had just come from Verizon where they had a very frustrating experience, so they were already stressed and nervous. They were especially anxious because they had to switch from their old button iPhones to newer swipe-up iPhones, which was a big change for them. I recommended AT&T and went with them to the store, and Johnny completely turned things around. He walked them through everything step by step, explained things in a way they could understand, and made sure they felt comfortable and confident before leaving. It's rare to find someone who genuinely cares this much about helping people. If I could give more than five stars, I absolutely would. Thank you, Johnny, for your outstanding service!