WMATA has improved. No doubt about it. While I wish trains were more often on evenings/weekends,…read morecommunication has been improved upon. The new audio system and screens help. Also station managers are out of their cubicle mostly. This helps lost tourists, or commuters who forgot where they were. Also have found them professional. This station is under ground of course. The escalators and elevators regularly work. That wasn't always the case. The new gates are more efficient. There's a slight jump up in price, but we are living in strange times. This is a decent metro station, and helps you get to this section of the nations capital.

Capitol South Metro station is another station in the Capitol Hill area. It seems clean. The best…read morething about it is the location. A few blocks away are some big time attractions. You can find a few places to eat and shop. It serves the Blue, Orange, and Silver Lines. It's the first station after getting past the National Mall. The next station is L'Enfant Plaza. It has a ton of nearby tourist attractions. This is right between the Congressional office buildings, which is where most of the governmental action takes place. Close to this is the United States Botanic Garden. The Capitol Building is just past the office buildings from here. It overall is in a safe area. It's conveniently on Capitol Hill. There's always a lot of good security.

My daughter left her phone on the rail car seat along with her fare card and didn't realize until…read morewe were at the exit turnstiles. Station Mgr, A. Q. Hawkins saw her distress and came out of the booth to help. He immediately went into action making calls to help locate and secure the phone while calmly and kindly reassuring her. With his assistance, we were able to get back both the phone and card that were found by a fellow rider. All thanks to Mr. A.Q. Hawkins!

WMATA is a terrible system in a terrible town run by terrible people. Everything about it is inept…read more The smartrip web portal is a special awful that I wont go into. When you call the smarttrip number you will eventually get connected to someone that cleary does not like their job and likes helping you even less ( this translates to other experiences in DC like Nat Park, Capital arena, The Washington Convention Center even Shake Shack. ). Everyone is so put out by you wanting to get some service. Its like they are doing YOU some sort of favor . WMATA has $2.5 BILLION in operating expenses with revenue of $524 Million. By my math, thats a $2 Billion haircut that every man woman and child in the DC Metro Area is footing the bill for. Well, actually every other man woman and child because at least half this area pays $0 in taxes. Which means that taxpaying half is paying double to get treated like crap. $2 Billion / (6.5 Million / 2) = $615 If you figure that children are not paying taxes ( %22 the population is under 18 ) that is ~$789 each year for the privilege of using ( or even if dont) their craptastic system .

Many of the Metro stations look similar and this one is no different. Unlike other stations,…read morehowever, this one has one entrance and exit so it's easy to navigate. There are many shops and restaurants nearby and a Capital bikeshare dock.

Very easy to navigate. No issues when I used it…read more So she is great and clear. It was not too crowded. If there is something going on it maybe a little more populated. There is plenty around outside the station.

Amtrak is a pleasant way to travel. We waited in their lounge. Announcements for departing trains…read moreare made in the lounge as well as outside. The gates are clearly marked. Make certain you are in the correct line because the destination is not listed by the gate or at least we didn't see any indication of destination. It as a scenic comfortable ride. Our only mistake is we chose seats that faced the opposite direction of the train's route. The train is clean. Staff come around a few times to collect trash. There are bins above the seats for luggage. Restrooms were clean and well maintained. Each stop is announced clearly. A departing passenger has approximately 3-4 minutes to depart the train. There is a snack bar located in one of the cars.

1 Star - Beautiful Station, Absolutely Terrible Customer Service!…read more Washington, D.C.'s Union Station itself is a beautiful facility with a lot to offer. Unfortunately, the customer service from both Amtrak and VRE personnel leaves a whole lot to be desired! Amtrak's customer service was terrible, but VRE was even worse! The woman responsible for directing passengers to the proper gate was downright rude, unprofessional, and unnecessarily yelling at people. There is absolutely no excuse for treating paying passengers that way, especially when they're simply trying to figure out where they need to go. Traveling can already be stressful enough without having to deal with employees who act as though helping passengers is an inconvenience. Customer service should involve patience, professionalism, and basic respect. Apparently, those qualities were missing during my experience. Union Station deserves 5 stars for the facility, but Amtrak and VRE customer service deserve ZERO stars! Management at both Amtrak and VRE seriously needs to address how their employees interact with the traveling public. Passengers are customers, not nuisances, and nobody deserves to be yelled at for simply asking for directions. A beautiful train station means very little when the people representing the transportation services make the experience so unpleasant. DO BETTER, AMTRAK AND VRE!

Is the Circulator still in operation? I was told from one of the Secret Service agents I asked over…read moreby the WH that it "was no more" when it did run , we loved it and rode it every time we had company in town!!

Are you kidding me. Was told The circulator ran every 15-20…read moreminutes. We only braved this for a handful of segments. Waits were never under 20 minutes. One wait was an hour and a no show. The next worst was 45 minutes in the blazing sun. Avoid avoid avoid!!

The Smithsonian Metro Station is well used. The stop is for those wanting to visit the famed…read moreSmithsonian museums. While you can see the museums from the station, it is a walk. Wear your walking shoes and check the weather before leaving. The Metro is clean, fast and easy.

Wanting to get the National Mall or any one of the museums or memorials, this is your station…read more Serving the Blue, Orange, and Silver lines you can make your way to many places east, west and south. Nothing to spectacular to this station. It is your most basic of stations in the system. Feels very sterile in this station particularly. Technically two entrances, but the one is just the elevator. It also feels like the street entrance to here feels more, how do I put this, incomplete. I think it's the trails all around it. All the dust that can be flying around doesn't make you feel like you are entering into a world class city.

Foggy Bottom-GWU station is a smaller station served by the Blue, Orange, and Silver lines. It's a…read morepretty simple station. It only has one exit so can bit a bit crowded coming in and out of the station,, especially if two trains arrived at once. The station exits next to GWU Hospital, and is a block down from Washington Circle and a Whole Foods amongst other things. The Kennedy Center shuttle also stops in front of the station. There are usually a few sidewalk vendors out in front of the station selling T-shirts, sometimes household products, artworks, and other items. There is a Starbucks located in the GWU Hospital lobby (limited to hospital employees late/overnight), and a 7-Eleven a block over through a little plaza behind the station entrance. It does the job. Can't complain.

This metro station is very crowded and popular. It is underground and an average metro station…read more There are no bathrooms at this station and the escalators are tall and narrow. This station services blue, orange, and silver line trains. It is about a 15 minute walk from Georgetown.

I just noticed that I actually never hit the publish button on this review from last year…read more(pre-Covid) when we traveled by train from Nawlins to Pittsburgh. While a few things have changed my honey just took the same train to Providence, RI and will be taking the train back to NOLA again this weekend. We do love to take the train and will likely make another trip to see our kids in Pittsburgh later this year. So here is the review from my last train trip as was written in real-time. The National Railroad Passenger Corporation does business as Amtrak. The company is a publicly funded railroad service operated and managed as a for-profit corporation. In the United States travelling by rail was extremely popular until the popularity of the automobile started to rise in the 1930s. Today Amtrak operates 374 trains on over 31,000 miles of track in 46 states and three Canadian provinces. The most popular service is the North East Corridor9 (NEC) and accounts for 11.4 million of Amtrak's 31.6 million yearly passengers. The company has 20,000 employees and had $2.88 billion in revenue in 2012. So far the highlight of my tŕip was at breakfast. Half way through taking our order I noticed our server's name tag was hidden by his apron & I asked him what his name is. My sweetheart chimed in with "his name isn't important" with a laugh as he wrestled his name tag out. I didn't know what to say to that, nor apparently did he because he didn't reply at all. I noticed it was Carl and I called him by name for the remainder of breakfast. I laughed at my wife because even though she was trying to the facilitate the process of clearing the isle, for others to get by, it just sounded messed up LOL We're somewhere north of Hotlanta on our way to Gastonia, NC tonight (my old stomping grounds) and DC in the morning and we're nestled in our beds & our choo choo ride has been delightful thus far. Boarded at Union Passenger station in Nawlins at 7am after 30 minutes in the Magnoloa room lounge with water, coffee, muffins and comfy seats. We boarded early at 6:25am & got settled in our little room before departing promptly at 7am. All of the large berths were already reserved, so we had to go with the roomette. The room is very small with 2 seats facing one another that folds down into a bed and a larger bunk above that slides down into place abive. There's a toilet that doubles as a seat & fold up sink that has hot & cold water as well as ice water. Much like smaller boats they utilize every square inch of space. There's a thermostat for the AC, lots of light controls an intercom for the Porter, (our guy Carl will be with us to DC, nice guy), a couple electrical outlets and big windows for the scenery. You can pull the curtains on the door and outer windows and it's private & pretty dark dark even facing the sun. If you want a shower there is a dedicated shower room with lots of fluffy towels and toiletries, it's pretty nice & located in the sleeper cars. The meals are included with all sleeper tickets so we were off to breakfast. We has 3 egg omelettes with cheese & veggies, I had sausage, wife had bacon, potatoes & croissant. I was extra hungry after the French foo foo dinner last night so I added pancakes & all topped off with OJ & Dunkin coffee, nice. Our guy Gary, in the dining car, will be with us to DC as well & he's extra sharp & very nice) For lunch we both had house salads & cheeseburgers with Kettle chips & pickle finished off with a strawberry topped cheesecake & a special pecan topped chocolate & caramel cake. Dinner was extra special because I had the flat iron steak with large lump crabcake while my sweetheart had the grilled salmon and we both had baked potatoes and mushroom green beans. We finished this off with strawberry cheesecake & fresh coffee. Yes this is a lot of food, especially for us since we normally only have two meals a day, but the food is very good and it's very pleasant in the dining car. After dinner we went back to our room to read and watch the night lights. Carl showed up at 9:45pm to offer to setup our beds, freshen the linens and prepare our little space for the night. We headed for the lounge which has snacks and a full bar. Yuengling for my honey & ginger ale for me. I just started this review when Carl showed up to give us the thumbs up signaling our room was ready. So it's nice & dark, the wonderful swaying of the speeding train and the low rumble of the wheels rolling along the tracks. It's otherwise very quiet and quite peaceful so I will end this review for now. I've set my alarm so I can get a shower and lots of coffee before breakfast. (there's a coffee pot with ice & bottled water just outside our door, nice!) Bottom line: Choo choo rides are awesome, who needs the hassle, stress & strain of 20+ hours of driving? Good night peeps!!

A transfer station for us. Only a 5 minute walk to get to the station. All around the Capitol,…read moreyou will find different Metro stations. It is very convenient for travelers. The Metro is clean and runs often on the weekdays. The system is easy to use. Each stop is announced clearly. Station agents and other official staff at museums are very helpful. Most are very knowledgeable about the Metro system and happy to help.

Bottom Line: One of the smaller Metro Station which makes for an easy and efficient experience…read more More often than not, a Metro Station will have multiple exits. If you are not familiar with the station, then you have to figure our which exit to take so you don't end up 1/4 mile from your desired destination. This station is super simple in that it only has one exit. As the name implies, it drops you off in Federal Center which consists of tons of federal agency buildings. Although this Metro stop may be used by commuters the most, it is also convenient to lovely attractions like the US Capital building, US Botanical Gardens and Bartholdi Park. I've only used this station during the day so I'm not sure what its like at night.

I took my toddler grandson on his first Metro ride from Brookland CUA to Glenmont and back. We…read morewent on a weekday mid morning. The ride was quiet and the car was clean. It was a great activity for my grandson who is crazy about trains.

It's a subway, not much to say. Cheap, clean, convenient . I miss living in a city with a public…read moretransportation system.