Horrible company. Rented house in Davenport Florida 7/10/21 - 7/17/21, Champions Gate 1573 Tempo. Infested with cockroaches, many other things wrong but the roaches made the vacation miserable. Never Again! read more

I am complaining because this is my 4th time going on this VRBO website trying to book my reservations then they cancel my reservation every time after I book it at least an 1 hour or some times 3 hours after booking it (I am very disappointed and dissatisfie because money don't grow on trees and I have to wait up to 5 days everytime just To get my refund to resolve this problem I would like my refund expedited. When I first learned of this problem, I contacted the owner who cancel it threw there message system and no one else is responding is there any help for the widows Daughter, and was told that nothing could be done about my problem.Mar 11, 2022 read more

HORRIBLE DO NOT USE! They said they would refund for a COVID-19 emergency but when it actually happened to us they said they couldn't do anything and that the information on thier site about protecting consumers from cancellations due to infections was "from three years ago" during the first wave and they couldnt help us recoup the %50 kept by the property owner which included a "deposit" on the tiny house of $500! Scammers and frauds! Our little birthday getaway that would have been the first in six years was first ruined by covid and then sprinkled insult on injury by this FRAUD of a company! They should be ashamed! read more

For the shake and safety of you and your families DO NOT under any circumstances book with Vrbo! My wife, children and I were left stranded in a strange city after we booked a property with Vrbo. We paid upfront and in full and the property was unavailable we arrived. read more

Horrendous owner support! I am a "Premier Host" who has been trying to receive our payout from VRBO for just over a month. VRBO employee sent refunds to the guest by mistake, no fault on our behalf. VRBO also wants to charge us additional service fees for sending the guest refunds. VRBO customer service will only create a case#, state someone will call us back within 24 hours. We have not received a call back, ever, we have called every 3 or 4 days and have several case #'s. VRBO customer service agents agree that we are owed the payout, just lack any authority to do anything. We have had 1 rep hang up on us as the issue was too complicated for him, another state to us that she feels sorry for us and hopes that we get our money while a 3rd rep would read the script word for word and refuse to answer our questions and finally hung up on us. This is the 1st time we have had to work with VRBO support and we are shocked at how unprofessional the reps are that we have had contact with so far. We will update once we receive some type of resolution to our problem. We have paused our VRBO listings for our property and 8 other properties have been paused as well, these 9 properties are all managed by the same property management company(I know, we need a new property management company lol). read more

Do not rent from VRBO. Had a horrible vacation experience. Long story short I tried renting a cabin and got an email from them saying the dates were not available. So I rented a second cabin and then two hours later got an acceptance email from the first cabin. They ended up charging my card for both properties and now here I am two months later and several phone calls and hours of my time and they just keep giving me the run around and now I'm out $750 for a place I never got to stay in! read more

Don't ever use Vrbo for making any reservations!!! I booked a condo using them and paid in full in Vail CO. Right before the vacation I logged in to print out my details and I found my was cancelled. I checked my email and found ONLY ONE email stating "Sorry host had to cancel your reservation" in my inbox. No reason was given! Unfortunately I missed that email So here I am a day before leaving for vacation scrambling to find a new hotel for which prices have skyrocketed in the area. I thought they are Expedia group so they are reliable, unfortunately NOT!!! PLEASE BEWARE!!! I wish I could give Zero Star read more

I wish I had looked at the other reviews before I booked on VRBO. The home rental was fine, but then THE OWNER HELD ON TO 50% OF MY DEPOSIT, $500!! For no reason. We were the best renters. Cleaned everything! I've been disputing this with the company for weeks, and I'm getting nowhere! No one knows anything, on hold for hours. Just the worst!! read more

I will never use VRBO again. We just returned from a stay in Branson, MO. VRBO charged me 46.6% more for the cabin than management of the cabins charged when renting directly from them. read more

It is a shame that VRBO is not advising their owners to refund peoples reservations made during COVID19. We did not cancel lightly. We cannot fly nor attend anent in the cities we reserved space. A reality. check is sorely in order for VRBO and owners. My reservation was for a New Orlean location #9284635 near 7th ave and Demonbreun Street. I understand the 60 day cancellation policy, however no one can travel anywhere between 4/29-5/2/2020. Partial or full refunds are in order. Making people suffer when they can not even use the reservation due to a world wide pandemic shows how greedy and out of touch these people are. BTW- I had a Home Away 4/2-18/2020. That owner called conversed and we received a full refund. The difference between empathy and greed. This owner did not even try to speak with renters. I will be posting this notice everywhere. Thank you to the owner for being so universally stupid. Debra. Hamilton 719PSF-1NOB-HA#9284635 read more

owner cancelled our reservation one day before check-in and Vrbo has zero policy to reimburse customers for other travel costs incurred (such as airfare and tickets to Disney World). will never book through VRBO again. read more

Do not use this platform to list your vacation rental. The fees are very high for both the host and the guest. Then they send emails to the guest from the host requesting payment that they keep! They sign my name to an email; isn't that fraud? In addition, to get paid, they require that you authorize debits from your bank account before they will send you the rent money. Stay away!!! read more

Stay away from them, first of all I'm not sure what they do to justify the large payment they take for themselves. They do nothing and Air B and B is a much better organization. Example: They ask for review of the vacation home at the end of the stay. Write the review and try to send...whoops undeliverable due to their server being full (???) Can't resubmit and, really they can give a rats ass anyway. Screw them, book on your own as there is no customer service anyway. read more

VRBO is a real scam. They charge you an additional $805 booking fee that mysteriously show up on your credit card for questionable charges that the owner passes on to the renters.The property owners also have the option to charge you the entire amount 2 days after you book for a stay five months in the next year. Avoid VRBO if you can. read more

Booked a room in Montreal Canada didn't see in posting that it said hostel. Posting said nothing about shared bathroom or shared shower. With Covid I didn't feel comfortable staying there due to being immuno compromised. VRBO said to go to unit then call them. Went to unit and it was the dirtiest and most disgusting place I have ever seen. Unit owner was rude and wouldn't refund me. I spent several hours on the phone speaking with several VRBO customer service reps and was originally told they would find suitable replacement- they did not and would not refund me we. We were stuck in another country with nowhere to stay. Horrible experience I would recommend getting a hotel and not dealing with VRBO!!! read more

I actually booked the boat rental through HomeAway shortly before they were bought by Vrbo. The rental was for a 3 night stay on a 50 ft boat at $125 a night. Sounded great, sounded different, had good reviews so I booked it. The day of arrival I noticed something in the description that I don't remember seeing before but it was too late to cancel. The description stated the bathrooms were not fully functioning on the boat. There were two "one had no functioning toilet" the other "had a low water pressure to a shower the size of a small telephone booth and a toilet that should only be used in a emergency". Who rents outs a boat with partially functioning bathrooms? Needless to say it was too late to get our money back and we had to go through with it. Upon arrival on opening up the back glass doors of the boat a smell hit both of us. My wife described it as raw sewage I called it the chemical that you use to treat raw sewage in R.V.'s. We have a R.V. and I R.V. never smelled like this. We proceed in to check out the place. It wasn't bad but it wasn't good either. It photographs better then when you see in person; at least it was clean. My wife needed to use the bathroom and since we were not to use the only functioning toilet on the boat unless it was a emergency she went to the bathroom at the Yacht Club where we were told we could use the showers. Needless to say she was not impressed. She told me it was filthy. There are two sinks, two toilet stalls and two shower stalls. The toilet stalls had T.P. on the floor and a overflowing trash can on the floor that sits between the two stalls with used feminine hygiene products in them. She refused to use the shower that night since the rest of the bathroom was that dirty how clean could the showers be. Over night she had to use the bathroom, so instead of going outside in the dark to walk up to the building to use that dirty bathroom, she used the one on the boat. BIG MISTAKE! As soon as she flushed an even worse smell of sewage flooded the room through the AC vents. So now we have double the odor in this small area. The next morning after a crappie nights sleep she went to speak with someone to find out when the bathrooms would be cleaned. She came out and told me that someone was going to clean them today but they are only cleaned twice weekly. At that we went to Wal-Mart to buy some cheap flip-flops to shower in. The description says the bathroom facilities are private and has a code that locks the doors. That is the overstatement of the year. The bathrooms/showering facilities are glorified public bathrooms. On the backs of the main doors are instructions to the restaurant staff to wash their hands. So already you can see this is not a private bathroom. Restaurant staff use these bathrooms, people at the bar on the other side of the building use it as we watch them walk to them and anyone who happens along uses these bathrooms. This is why they are so nasty. Meanwhile the locked door. The doors are antiquated, rusty and no the locks do not work. There are four buttons l,2,3,4. You are suppose to be able to push in a three digit code. It does not work. Either the doors are not fully closed and everyone use the bathroom or the doors are fully closed but you cannot get in even with the correct code. You push the three digits and the door does not budge. We try not to be there during the day but at some point we have to come back so that we can at least find a parking space. That was another issue with this rental. The parking lot that you have to use is shared with two apartment/condo buildings, a restaurant, a bar and the anyone with a boat at the docks. On top of this it was the 4th of July weekend. This made it extra hard to find parking. When we were there, we turned off the A.C. and opened the doors and windows to air out as much smell as possible. We did not realize how insidious this odor was until the second day when we went to use our towels in the bathrooms. That odor had saturated itself into our towels, our clothing, everything. We smelled like an outhouse! I was never so glad for three days to be over. We reached out to the owner of the boat. He did respond with apologies but that was about it. He admitted that he did not check the black water tanks "this is where your poop and shower water goes in R.V.'s or boats". It was full but that still does make sense why the smell was coming out of the AC vents unless there was some spillage below. The owner never ever offered to refund us anything even though he had admitted fault in causing the smell in the boat. As far as the conditions of the bathing facility, that was out of his hands but he will gladly pass along what we told him. Really three days of inhaling someones else's feces and all I get is a thanks! I could not post this entire saga on HomeAway/Vrbo because they only allow you 1500 characters. Vrbo offers no consumer protection or recourse. read more

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Made a reservation for a 4 day stay in Naples, FL through VRBO/HomeAway. The web site indicated the minimum stay was 2 days. I made a reservation for 4 days. 2 days after making the reservation I was contacted by email and told the reservation was being canceled because the minimum stay was actually 6 days. I was told I would receive a full refund. It has now been over 4 weeks and no refund. I contacted VRBO/HomeAway and they are now telling me that the refund does not come from them but the canceling property. I told them I wanted the credit posted to my credit card within 2 days or I would file a protest with the credit card company. No more rentals for me through VRBO/HomeAway! Going to remove the app from my phone. read more

Terrible customer service. Once you make a reservation, good luck. Safe yourself the headache and use another company

this website is a big scam that takes people money. they edited my messages they also did not post my reivew because it was a bad one. end the end i lost more over 900.00 which is a lesson learned. do your own research before coming here. go anywhere but here!!!!!!!!!!!!!!!!!! this is a 4th party website. read more

There are too many hidden cost. I paid for insurance and when they found out I had the insurance they said the cost for a towel and Mattress cover was double the original cost. I also said amount of children, adults and bringing our dog at time of reservation and they after the fact charge me a pet fee saying it wasn't included even though it is clearly marked when I made the reservation. I've never had this many issues with Airbnb. Vrbo properties also notified me on my previous trip booked 6 days before I'm to arrive and had made reservations months in advance that they had to cancel for that location. I switched and used Airbnb and my trip went fine no hidden cost. read more

I am giving a low rating due to the fact that a host is given up to 24 hours to either accept or decline your home request after you put in your credit card information. I booked a rental and put in my credit information and received notice 8 hours later that the home was not available. There was not much else to pick from (nothing on airbnb) so i took another chance and booked another home. Again the home came up available on the search, it took my payment information and then i receive a message that the place is not available. Don't waste your time. Use airbnb. Homes that are actually available will come up in your search. read more

BEWARE! You may think you are booking with "Vrbo" but they have many different names. I only used this site as several family members booked through them. Not being savvy about booking this way, I was under the impression that I was booking through Vrbo but, in reality, it was with Evolve. Vrbo does provide refunds. The wedding was in New Hampshire and several of us were going to share the cost. Due to Covid-19 (new catch phrase), the guest list was extensively cut and none of us would be going. Vrbo did refund the service fee of $99 but Evolve now has $488 of my money (in good faith, I made an additional payment of $300 so as to space out what was due). When I was cancelling the reservation of Oct 2- Oct 4 for Property ID: 4647811 in South Tamworth, NH, I found out I would not get a refund. Evolve did return responses to emails and phone calls. In the beginning when I spoke to someone about the additional payment, they said I would get a full refund if cancelled within a specific amount time. Two and a half months was well within the time that the young lady told me. The "team member" who called me said that no one would tell me that. Interestingly enough, four other families did get a 100% refund booking with Vrbo. After much research, I was able to locate the owners (lawyers!) and they were not helpful at all or compassionate when I explained that due to medical expenses, losing that amount of money is a hardship. There is a common law doctrine in New Hampshire and Vermont called "Frustration of Purpose" and this states that if a party has no control over the circumstances and it was not intentional, the contract is broken. No one cared to check into this. The first wedding that we were to attend in NH this month had the same thing happen and I was refunded 100%. It's bad enough the bride and groom are not going to have the wedding they hoped for (and they got refunds from the venue, etc.), but the financial loss is devastating. Don't go to Vrbo, Evolve, Vacation Rentals, etc (all the same company) to plan your vacation. Find other ways that are tried and true. Joanne S read more

Cancelled my reservation within the required timeframe and was supposed to get 100% refund. After multiple calls with VRBO, still hasn't received the payment. They apologize every time but blame it on their system/the host. I am about to call my credit card company to get the money back. Will never use them again. read more

I wish I would not know vrbo. Airbnb is much more flexible and reasonable in cancellation policy. In this pandemic situation, 60day/30day/14day cancellation policy is ridiculous. Moreover, I took cancellation insurance but it is so much pain- need to bring form to doc, get a signature, so much work. I do NOT RECOMMEND VRBO as well as CANCELLATION INSURANCE such as CSA protection. I paid 45 dollars for that and need to pay Doctor's office visit fee. This is JUST waste of money. read more

I have been renting homes on Cape Cod for approximately 10 years. This year I booked a home for August 10-August 2019. Unfortunately a family situation came up and I looked to cancel the stay. Seeing as it is March I figured I was giving them advance notice. Though their policy says you do not get any refund back, which I could see within a week or two, they refused to give me anything I run a very busy medical practice and know that customers come first. This is a very poor business practice. Next year I will be looking for another site to book my home. Three friends that I know will no longer be booking with this site either. Going forward we will be looking to book at airbnb.com because they do not have this policy. You should look there too. read more

Wish I could give negative stars. VRBO is a terrible business. They double booked a vacation and now are telling us to wait a week for our refund. Funny when we booked they demanded immediate payment, but now we have to wait a week I be made whole again. Notice I didn't say refund, because that implies they provided some sort of service(good or bad all they did was conduct wire fraud). All Vrbo did was steal our money, and until it's returned that's how I will Consider it, it's theft plain and simple. My wife was on hold with"Tiffani" for over a hour who just kept saying mam and providing no real assistance. My wife asked over 20 times to speak to a supervisor to which she would not. Finally "Tiffani" stated a supervisor would call as back at some point but would not say when and would not provide a name. Avoid this company, Vrbo engages in shady business practices, tell your friends. read more

We are having issues with trip cancellations through VRBO. Currently, they are only issuing full refunds for trips booked through April 30th, even with the recent Shelter In Place extension. If we do not cancel by today, we risk forfeiting our entire payment in hopes VRBO extends the full refund period beyond April 30th. Our trip is scheduled for May 1st!! We are being pigeonholed into losing money for a matter beyond our control. I imagine others are having the same issue, since this is a VRBO guideline. This situation has me rethinking the use of VRBOs in the future. Maddening! #VRBO #MusicCityLofts #shelterinplace #bayarea read more

I had booked a property for an overnight in Philadelphia. I arrived at the location after a successful (so I thought) booking. When I arrived to location I called the host which was HP Management after not receiving any information on how to access the property and was told that they no longer "manage" the property and they have had that location "blocked off for months" stated by the host. While talking to the host who's apparently was a middle man or as he said a direct contact for the owner of the property who as he stated lived out of the USA was told That he can't do anything for us but offer a refund. Which okay refunds are fine but after traveling I dodnt want a refund I wanted a replacement property. He told me that he can't do anything for me. Was not empathetic or sympathetic on the issue and told me to hold my breath. So I then proceeded to call vrbo with my complaint and they saw my reservation then magically after I told the host I was on the phone with VRBO (they saw the property available before I let the host know I was on phone also with VRBO) that then the location was blocked. I am not prejudice but you could tell he was from another country. The women I spoke to I truly believe tried her best to help was unable to provide a relocation but a refund. I at the time had hp management on speaker along with verbo on speaker so they could hear each other the customer service rep said by what he was saying Thay there was something off about the host. It was my husband birthday and had things booked and deposits on a show and dinner keep Thay in mind. It is safe to say this is the first and last time I will be booking with VRBO. Once again let me state the lady from VRBO I think tried her best but I no longer trust VRBO. I have lost the opportunity to make memories and have a stress free vacation and had to book a hotel due to the unprofessionalism by the host. DO NOT BOOK ANY PROPERTIES HOSTED BY HP MANAGEMENT. I am so disappointed by my experience and had made my husbands birthday stressful and disappointing. read more

We rented a condo thru VRBO at Miramar Beach. Wonderful stay for a week. Exactly as described and a short walk to the beach. Will definitely use them again. read more

VRBO IS THE WORSE RENTAL PLATFORM. I just spent 45 minutes on the phone trying to get them to make an adjustment to the tax and service fees on a reservation I made. We rented a condo in Provincetown for the week of July 11th. The owners have a no cancellation policy. The event we were attending was canceled. The owners agreed to lower the cost from their premium price to their regular pricing. They made the adjustment on the VRBO's site, but VRBO did not adjust the tremendously high service fees or State and local taxes. I was told by a customer service person that once a reservation is made, VRBO does not have the ability to adjust the fees and tax. I was told I had to cancel and rebook. This is fine, but I already paid VRBO $7000.00 and I would have to wait 4 weeks for a refund of that amount. I also use this platform to rent a home I own in Cape May, NJ. I am canceling my account with them. Air BnB is so much more user friendly and fees are lower. VRBO sucks. If I could have given 0 stars I would have. read more

Sadly, unlike Air BNB, VRBO are leaving their customers hanging in this challenging time of fighting the corona virus. I was forced to cancel my trip due to travel restrictions and the host is refusing to refund. I had the same thing happen with Air BNB, and they completely refunded me. However, VRBO is not stepping in to protect their travelers, leaving us to fight greedy property owners on our own, in which most have been unsuccessful in collecting any kind of refund. Unfortunately, I have lost over $4,000 on a trip I had no choice but to cancel, while also losing my job in the last week due to the pandemic. It's absolutely unacceptable to treat your customers this way in the most challenging of times. read more

Terrible customer service and communication between property manager and vrbo, I feel like their scammers especially at this time with covid and if you have life emergencies going on. Please do yourself a favor and use a different company, property managers and owners wait to the last minute not to call you so you can't get your money back. If I could rate no stars I would! Don't use vrbo! read more

My horror story starts on Sunday, Nov. 29. I was very cold that day and decided to turn up the heater. I pressed the heater about 6 times but the temperature wouldn't stay at 76, so I decided to text the owner very politely and ask her if the thermostat was working. Long story short, the owner went completely crazy after this. She started sending me screenshots of the current temperature of the home; that's when I realized that she could see and control the temperature of the home from her phone. It's not that the thermostat wasn't working, but every time I tried to put the temperature above 70 (this is in late November), she would immediately turn it off. Then she started texting me non stop for hours, like a completely crazy person. She texted that she would come to the home next day and fix the thermostat because it was broken. It wasn't broken, she just wanted to set it up so that I wouldn't be able to set up the temperature at any point higher than 70. I was freezing and upset that I had paid so much money and this crazy lady didn't even let me turn on the heater. In addition, she started sending me nonstop screenshots all evening and night letting me know that she was monitoring the temperature. She started sending me condescending texts saying that if I didn't take care of the energy there wouldn't be anything left for our children. I was in shock and immediately called Vrbo at least 20 times throughout the night because I kept on getting transferred and/or disconnected every single time. At one point I was even considering calling the cops because I honestly got so freaked out by her constant texts. At one point I begged her twice to stop texting/sending messages through the app. because I had to wake up early next day to work and she was still texting me screenshots of the temperature after midnight. She also kept on saying that she was going to show up next morning to "fix" the thermostat even though I very politely asked her to please not come during the day since I was busy working from home and in meetings and that I was also trying to quarantine. That's when she proceeded to threaten me and tell me that she was going to just cancel my reservation and not issue a refund if I couldn't keep the temperature under 70 degrees. She also said that I was lying and not quarantining because SHE HAD FOOTAGE of my boyfriend coming to visit me one night. I was creeped out, I felt like my privacy was being disrespected, the way she stated it as "having footage" really made me feel like I was being watched and it was such a disrespectful and condescending way to address a guest. I was shocked! I don't know why I proceeded to politely explain that he was also quarantining, when it was none of her business. She was so offensive and I honestly felt a little threatened that if I said the wrong thing she would just show up. Her constant texts at that time of day and her previous behaviors the few times I had observed her in person made me feel like she wasn't very balanced psychologically and I just didn't' want to risk it. I called Vrbo and let them know about the situation. One of their representatives even suggested I call the cops when I released access to the conversation that (thank God) was mostly texted through the app. However, with my plan to quarantine and how uncomfortable I was staying there and thinking about not wanting to trigger a psychologically unbalanced person, I let Vrbo know at 3 am Monday morning, November 30 that I was in the process of packing and I was going to leave first thing in the morning. I explained the situation, gave them access to the conversation, told them if she texted me one more time I would file a police report, and demanded a refund ONLY for the nights that I wouldn't be staying there. I got one hour of sleep that night and at 6am packed everything into my car and left the property. While I was on the road driving for 10 hours, she started texting me. When I got a chance to stop at a gas station I simply blocked her number. This has honestly been the worst experience of my life. One could argue that I overreacted but as a woman alone (my boyfriend lives in another city 2 hours away from Irving, TX) a woman of color, a foreigner in Texas, I really didn't want to risk it with the current social and political climate with someone clearly psychologically unbalanced. I consider writing reviews or complaints a waste of time. However, I am taking the time to write this because I'm in shock and I truly believe this situation was completely unfair and unethical. I felt threatened and Vrbo not only was completely useless, but they're still refusing to issue a refund for the transaction. This has been the worst experience of my life and no one that crazy and disrespectful should be allowed to rent/manage their property on any of these platforms. Please stay safe and stay away from renting properties on Vrbo! Thank you for your time!! read more

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0 stars!!!!! Worst experience and vacation we have ever experienced. I came here with my family and we couldn't even control the thermostat that we paid to use!! She told us to leave it alone lmfao what a disgrace! It was absolutely freezing majority of the time. More house rules then when I was a teenager. No tvs, horrible wifi. Garbage system was a pain and they didn't supply a damn thing and I mean nothing. No shampoo no hand rags no towels no soap no nothing! All the screen doors were broken we couldn't use the fireplace unless it was 60°. Alot of disrepair everywhere. Downstairs terrace had junk everywhere! Absolutely disgrace and a waste of alot of money! Do Not Book a Vacation here!!!! STAY AWAY!!! AirBnB is the place to go!! read more

Terrible, terrible, terrible!!! I thought these sites were for the purpose of renting a persons persona home or rental property. Everything in here is Hotel after Hotel after Hotel. Hotels shouldn't even be allowed on here!!! There are plenty of outlets for hotels and such. If u want a hotel, you shouldn't be able to come here to find one!!! Completely disappointed!! read more

My husband and I first started renting our property through VRBO approximately ten years ago. We continued until about 2016 when we took a break for a couple of years. The website was great, fees were annual, and I handled everything myself...reservations, money...etc. We recently got into the rental business again and, much to our dismay, annual fees have not only doubled, but we have to pay a percentage for income we make on OUR OWN PROPERTY, the renter has to pay a ridiculous fee for renting our property, and they won't give us our money!! When I called their Customer Service Dept, they said our rental had to meet criteria before we get the money for renting out our property...how ridiculous is that?! Otherwise, VRBO keeps the money the renter has paid for our rental until the day after the renters show up...NEXT YEAR!!!! Then they will deposit it into our bank account. read more

I made a reservation with VRBO in Sept, 2019 on a listing by Better Beach Rentals, Oak Island, NC and made a payment. COVID hit in March. In April I contacted them and they said send a letter and cancellation and I would get a full refund. I sent the letter and received a verification on May 20th, 2020. I have had to follow up continuously since then. It is Nov, 2020 and I am still trying to get my refund. BBR says they never got the money from VRBO and VRBO says they sent the money to BBR. All I know is that it came out of my account. read more

VRBO has appallingly poor service! I generally do not have the time or energy to write such reviews regarding my experience with a company, but my experience with VRBO has been egregious that I feel compelled to share my experience as I have wasted countless hours during my workday to speak with a company where the people are not doing the job that they promise. My husband and I booked a stay for $2,534.21 through VRBO this past December of 2020. Due to getting covid, we were unable to travel and unfortunately had to cancel our vacation- which was supposed to be the highlight to our awful year filled with grief and loss due to Covid. The property owner, James (Property ID: 640485) of Black Rock Rentals in Kaanapali, Lahaina, Hawaii, stated he would not give us a refund but would give us a credit. When inquiring about the credit and how to use the credit, he did not respond and still has not responded to any of our messages for 5 months. Unethically, he gave no responses to our VRBO site messages or to any one of our 50+ phone calls on any of his phonelines. We thought that the appropriate next step would be to reach out and speak with VBRO directly. Oddly enough, after keeping us on hold for 45 minutes to 1.5 hours each time, for over 20 phone calls, the customer service representative would hang up and never call back even though they first asked, "is this the number we can call you back on if we should be disconnected?" I have not been called back even ONCE after the phone line was "disconnected." In fact, once after being told I was going to be placed on hold, I heard the "customer service representative" laugh towards me and hang up. The website states trust, safety, security, inclusion, and support. VRBO seems to have majorly failed in every one of these categories: 1.     I DO NOT TRUST VRBO. I did not and do not feel I can stay with VRBO and rent with confidence, and I do not/will not recommend it for anyone else. 2.     I DO NOT FEEL SAFE WITH VRBO. I do not feel as a guest that my stay or my money is being protected and I am not receiving the service for which I am paying thousands of dollars. 3.     I DO NOT FEEL SECURE WITH VRBO. There is no trust between owners and renters. They partner with extremely rude and neglectful owners who have no idea how to deal with renters or respond to communications. 4.     I DO NOT FEEL SUPPORTED BY VRBO. The "teams around the world" that claim to be of help, are not helpful at all. They are extremely rude and disrespectful and have no interest in helping their customers. They do not call back if the phone line gets "disconnected." I was hung up on multiple times. I am not receiving a response from the owner of the property or from any customer service representative at VRBO of what to do next. I have not received any response about the so-called "credit", and I understand that I am not entitled to a refund, however the owner, after promising to give a credit, is ignoring us completely. VRBO is not helping us either. DO NOT RECOMMEND!!! read more

VRBO does not allow you to post negative reviews for owners who cancel your reservation early, so I am posting one here. Aspen Apartment Property ID: 2019329, Property Manager's name is Dyna. I had booked a reservation in July and they cancelled in October because the owner "found a long term tenant instead." Completely unprofessional and I can't believe VRBO would 1) allow this type of owner to remain using their site and 2) not help me re-book a similar unit the same price. Total scam. read more

This company is a trip lol, calls my fiancée on the day of her check in only 2-3 hours before saying they have to cancel it so to a plumbing leak? Very Ridiculous due to the fact I had her Grandma come out from Iran as a surprise for her 21st. Very disappointed. read more