I'm a recently retired military guy, who travels quite a bit. I work out wherever I go, and normally buy a day pass from the gym that's closest to my accommodations. I arrived at the gym at 0715. The front door was locked due to some sort of fob system the gym uses for after hours access. After peering in the window and finding there were folks inside working out, a nice patron stopped their workout to come let me in the front door. I was greeted by NO ONE at the front desk. I walked around the gym to see if the employee was cleaning equipment...still no one. So I went into the restroom and ran into a man wearing a company shirt....but was told he was the janitor and he couldn't assist me with anything. At the front desk there's a QR code, which then requires you to download an app, input your personal info, and gives a $22 day pass option. I make this selection and go to complete the transaction and the app tacks on two service fees which bump the pass cost up to $66! At this point I attempted to call the contact number in the app, which immediately went to voicemail and I was told I would be contacted within 24 hours. This level of customer service is unacceptable. This is indicative of a company that values profit over everything else, which is a real shame. I don't go to the gym to be by myself. I value human interaction and expect fitness companies to value this as well. I have worked out at this location in the past and had a good experience. It's a shame it has gone downhill. Unless this gym starts employing a human being to help patrons during normal business hours I will not be back. read more