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Pensacola, FL

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VolumeONE

3.7 (79 reviews)
PriceyHair Salons
Closed • 8:30 am - 8:30 pm

Services - VolumeONE

Haircut

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Reviews With Photos

Chrissy F.

BLONDES! STAY AWAY. Unless you enjoy paying $400 to walk out with 3" black roots, grays still showing, and brassy orange blonde. I saw Tasha every 6 weeks for 18 months. Every time I walked out out with a DIFFERENT tone. One time I left with a purple hue. A few times I saw a brown stripe around my head that looked so bad in pics. How?! She refused to paint the foils CLOSER to my head. In tears I came back & told Tosha my roots were too dark. I left the salon LOOKING like you're overdue for a root touch. She kept pushing me to go brunette because it was more convenient for her. I've gotten highlights since 1999. She told me my natural color was too dark, to go blonde & that's why I turn brassy. She said she asked ALL the other stylists if they could help me, but they all REFUSED. "This salon just does a more natural rooted look and what I'm asking for is outdated & from the 90s." Not only did she insult me, but she fired me as a client and canceled my follow- up appointment. She told me she was actually undercharging me and not charging me ENOUGH. Tasha is very nice which is why I kept giving her another chance.. So now I am back to driving two hours to Destin to see my old stylist. If you can't do blonde well, then SAY SO when a new client sits in your chair.

Carrie M.

I love VolumeOne salon. Being new to the area, I searched and searched to find a salon and stylist I felt comfortable with. When I decided to try VolumeOne, I randomly picked a stylist while booking online. I've been seeing Kylie for almost a year now and I am never disappointed. She always does a great job with my hair and always listens to what I want to do or what my hair needs. I love the atmosphere and music they play. They always offer me a variety of drinks and are very helpful with the parking. I love that this salon supports their stylists with continuous education. It's very obvious they love what they do here.

I am a disappointed in a couple things with my hair. There is a patch in the very front that looks like it got missed. It is in the very front and center piece. The top of my hair and bottom are completely different colors. We talked about how I wear my hair up very often, so I wanted to try some lighting underneath. What I didn't expect was for the underneath to be platinum while the top is much more muted and honestly brassy. The color is also very chunky on the bottom which I am not a big fan of. When she pulled my hair up in the salon I should have expressed my shock then, but I wasn't sure what to say or do and I was just ready to get home and get my back dry from the bowl. When she was adding in the foils, she had to pull the bottom ones out and she hand rinsed them while she finished adding the rest. She tried to rinse them in the bowl after all of them were pulled off but that was almost an hour after they were hand rinsed. When my hair is up, from the side it looks so bad cause you can see both shades at once. Yes, I am unhappy with my hair, but what was the reason for the poor review was when I reached out via email... NO ONE EVER RESPONDED. I gave them a chance to correct this, but never even heard back. I ultimately got this fixed by another salon in the area. I would recommend just finding somewhere else.

shannon m.

Called for a balayage and cut, and was scheduled within 2 days with Mary. She was super friendly and knowledgeable, and did a great job blending the new color with my previous. I would trust her again with my hair, and I don't say that lightly. The salon itself is in a good location downtown and is nicely layed out. It was busy and everyone was super friendly and not gossipy/mean, which I do pay attention while I wait for my color to be done. A friendly atmosphere for sure!

I booked an appointment online for an over all toner with shampoo and blow dry for $20($18 with a 10% off discount) with their lowest level (newest) hair dresser. When I sat in the chair I told her I wanted to do what was booked and we talked and never did I ask for anything other than a toner and what I booked for. My hair didn't look much different just refreshed which in my head was fine I'm only paying around 20 plus tip so it was a nice little mom get away. When I checked out the lady at the counter said $90.... I was so surprised I had asked why and she said oh well product and everything extra like shampoo and wash. I was too in shock and they were busy I didn't want to hold up the line. I went to my care very upset I just paid an unexpected $90 for what seemed like nothing. Well a nice hair wash. I checked the promotion to make sure I wasn't making anything up and online it said "included shampoo and blow dry." So what did I just pay for? I was bothered enough I called the salon as I sat in their parking lot bc I was too upset to go in person and the front desk told me a manager would call me back. It's been over a month and still have not received any kind of care and as I go searching for a new salon and I see they have over a 4 star rating it makes me so furious. I'm someone who spends plenty of money at salons and values my hair but this salon is a complete rip off. Also, when I told the front that the website needed to be updated if shampoo and blow dry were NOT included that was deceiving and her response was "I don't have anything to do with what's online..."

Rachel C.

I was encouraged by my new current stylist to make this review as I'm not a confrontational person. February 27th 2021 I had an appointment with Kat for highlights. Everything was going well until I was put under the heat. My head started to feel super hot so I leaned forward out of the heater waiting until Kat came back into the room. (I was in the back room where there was nobody else that Saturday) it was probably about 10-20 minutes before she came to check on me I let her know I was super hot but she said my hair needed a bit more time so back under the heat I went. After a few more minutes my head started burning again, I sat forward out of the heat once again and Kat came back after a few minutes. She was ready to rinse my hair out and at this point I'm sure she saw the redness but failed to mention anything. We made it back to the chair for trim and blow dry! The whole time I really just felt an odd pain on my scalp. Again, at this point I'm sure she noticed because my hair was not drying where the burn was. It was super oily as it was clearly blistering during this time. I really had no idea it was this bad until I left. Once I was home and really able to take a look and have my husband look as well, he was appalled that I had to pay for any services (mind you I tipped great too) as it was clear as day I had a chemical burn. What I went through for MONTHS after this were terrible! The healing took almost an entire year. It is just now starting to not be sensitive. Constant pain trying to wash my hair, scabbing and bleeding over and over again, my hair has completely fallen out, and will NOT grow back in that spot. I've been told multiple times that this salon is lucky that I didn't take further action as this was a much more serious situation than I had thought at the time.

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8 years ago

Trendy, stylish salon. Staff is clearly well educated in their craft. Marissa was an awesome stylist. If you are a blonde you need her!!

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Review Highlights - VolumeONE

“Marissa was my stylist and I am already in love.”

Mentioned in 5 reviews

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Moonflower Salon - Moon flower Salon is awesome!!! I just had my highlights done and this is my new home for my hair! Olivia did such an amazing job!

Moonflower Salon

4.2(34 reviews)
0.3 mi

Moonflower Salon is my new home!! Olivia did such an awesome job and ensured I understood the…read moreprocess. If you are looking for a salon- go to Moonflower Salon! The ladies are so sweet and professional.

I'm very angry and disappointed with my experience at this salon. I would not recommend coming here…read moreif you don't want or like toner. The owner herself did my hair, and right from the start, it was unprofessional. She didn't even put the drape on me--she told me to do it myself. When I specifically told her that I don't like toner and didn't want it, she pushed it on me anyway. Against my better judgment, I ended up letting her do the toner, and it completely ruined the color I had in mind. Instead of the bright blonde I asked for, the toner made my hair look dull, flat, and ashy. It destroyed the existing blonde I had before and left me feeling so disappointed. When I expressed my concerns, she did not care at all. She didn't offer to fix it, add highlights, or do anything to make it right. Her attitude was dismissive, her energy was bad, and the entire experience felt unprofessional. I left feeling frustrated, unheard, and with hair I absolutely hate. I will never return to this salon, and I do not recommend it to anyone. I'm leaving the blonde picture of my highlights that I always have achieved with other stylist with no toner and the dull toner version from my experience at this salon.

Photos
Moonflower Salon - Ashy/dull blonde with toner

Ashy/dull blonde with toner

Moonflower Salon
Moonflower Salon

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Penton House Hair Studio

Penton House Hair Studio

4.1(11 reviews)
0.7 mi

My experience here was a sham. I have thin, just below shoulder length, 2c-3a hair. Steven washed…read moreit, cut it wet, made about 5 snips, blow dried it with no diffuser for the first half, then asked if I liked it. I thought he was joking about being done - I looked like Frankenstein's bride. He wasn't joking. I asked a couple questions and he said "no it's perfect, you're done" and didn't care if I wanted anything different. I was embarrassed walking out of there and even letting the receptionist look at me. Paid for my first ever "curly cut" that turned out to be a trim I could've and should've done myself. He pretty much talked about all the movie sets he worked on, nothing at all about my hair. Mind you, we had 2 hours blocked off and the whole thing took 20 maybe 25 minutes. I'm furious I even paid for it. I feel bad because maybe the rest of the workers are talented, the place seemed nice enough. Steven had good reviews so I was excited. Wrong. Wish I took a photo to include here, but I wouldn't let anyone else see me. Put my hair up immediately. Walked into my apartment, let me hair down, and my roommate said "what did they do to you?!?" I try to be a very reasonable person and don't like talking bad but I can't recommend this place, at least for anyone with hair like mine going to Steven. I will say the receptionist recognised the gentleman coming in after me and welcomed him with a bright smile which was nice to see they know and appreciate their regular clients. Steven was very welcoming when I first walked in. Nice people, horrible hairstyling for me. I hope others' have a better time. Needless to say I'm never going here again.

One of the best parts of having my hair done is leaving with hair that looks and feels amazing. The…read morecolor wasn't fully washed out and so my hair felt coarse instead of smooth and shiny. I had to wash it when I got home making the styling at the end rather pointless. Stylist was very nice though.

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Penton House Hair Studio
Penton House Hair Studio

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Kim K Smith - Highlights with dimension, Kim K Hair 850-324-7229

Kim K Smith

4.6(7 reviews)
0.6 mi

I will never go to another hair stylist ! Kim is amazing and I have always been shocked and amazed…read moreat my hair and how amazing it looks after seeing her! She goes above and beyond and I leave with healthy hair that lasts and looks beautiful! I recommend her a million times over!

Kim was nice to chat with during the appointment. I was very specific with her about my hair type…read moreand what I was looking for. I scheduled an appointment for Balayage after she assured me could deal with my hair type. My hair came out not even close to the picture or Balayage technique. It's just stringy yellow highlights. After agreeing with me that it was off , Kim asked me to go the next day to fix it. NO problem.... then the next day she text me that she's cancelling because she charges $100 and hour and my hair has already used a lot of her product and time . I don't mind that my hair was going to need to be fixed , but I do mind the unprofessionalism of her not fixing what she did wrong because she would lose money. What about me ? It costs me time AND she put highlights at the tippy too of my head (opposite of Balayage!!) and now I have to pay to have it fixed. She decided to refund my money - but I caution anyone with actual curly hair to see her pictures and notice they aren't really Hispanic people with thick hair. Also notice in my photo the blow dry job !! 255$ and that's the blow dry job ... looks nothing like anything she's done to anyone else on these photos .... if you mess something up, YOU need to make it right . Obviously my hair type (regular curly Dominican hair) is out of her expertise and that's why she cancelled. Caution to others with curly hair . My photos don't show you can email francesreyes01@hotmail.com and I can show you

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Kim K Smith - Dimensional blonde, Kim K Smith

Dimensional blonde, Kim K Smith

Kim K Smith - Contrast/dimensional blonde

Contrast/dimensional blonde

Kim K Smith - Beautiful brunette balayage  Kim K Smith 850-324-7229 1506 w garden st

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Beautiful brunette balayage Kim K Smith 850-324-7229 1506 w garden st

VolumeONE - hair - Updated October 2026

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