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Vogue Optical

2.3 (3 reviews)
Open 9:00 am - 5:30 pm

Services - Vogue Optical

Eyewear fitting

Vogue Optical Photos

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5 years ago

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14 years ago

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5 years ago

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Cowan's Optical

Cowan's Optical

3.0(2 reviews)
0.1 km

I went to Cowan's on Topsail Road for an eye exam and to purchase my new glasses. The service I…read morereceived from Cathy was above and beyond! She took such care and patience in helping me find the perfect frames for my new glasses! I love them! Thanks again Cathy for all your help!!! :)

This place is AWFUL. The actual eye doctors here seem fine, but some of the desk staff needs basic…read moretraining in manners. There is a receptionist here with short, dark hair, that is the reason I will never return and advise others to do the same, unless they would like to have a very poor experience. I have never encountered a receptionist as rude as this person in my entire life. Threw my insurance card back at me after asking who I had insurance with without even looking at it, and asked me again who I was with. Got extremely rude, telling me they do not do direct billing with my insurance (I didn't even ask). I originally had booked with a particular Dr as I heard she was very thorough, they called and changed my appointment to the next day, and did not mention a change in Dr. I would have been fine with this, but I was still under the impression it was with the same doctor as I was not advised otherwise. When I was checking in I said my name, time of appointment, and who it was booked with. The receptionist replied very rudely and told me that my appointment was with Dr___ (I don't remember the names), not that Dr. I got confused, thinking they had me mixed up with someone else, and I responded saying I thought my appointment was with "_____". Well that was a mistake... the receptionist make a very snappy remark and reiterated in a very rude way that they changed my appointment. I told her I was aware my appointment was changed, but was not told it was changed to another Dr. They then rolled their eyes at me in response and basically told me "well it's with this doctor now". If I did not NEED to get an updated prescription I would have left immediately. I would advise your staff to not roll their eyes in response to your clients.. that is of course if you would like to keep any of them. All of the frames offered are very expensive as they are brand name, when I asked if they offered any cheaper frames that weren't branded I felt that they seemed annoyed. Unfortunately I had to come back to pick up my prescription, and although I was acknowledged, I was not served until 2 people that walked in after me were. I do not have a phone, and I was there alone, therefore I was not preoccupied and was actually waiting directly in front of the desk. I did not feel like I could even say I was there first as I felt the receptionist would say something snappy in return. This was not my first visit to an eye doctor and have seen most around town, I recommend going to any of the other ones as I have never encountered receptionists as rude as they have here at any of the others. I ended up buying my glasses and contacts elsewhere.

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Cowan's Optical
Cowan's Optical
Cowan's Optical

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Vogue Optical - opticians - Updated May 2026

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