I have been a customer here for about 15 years, but it is time to move on. I love supporting a local business, but dealing with this location is like a full time job in itself, and for the price I am paying for glasses and contacts the service is frankly not acceptable.
In the last 2 years, I have ordered contacts from this location about 8-10 times. They never stock my prescription, despite being a frequent and loyal customer (Not a big deal in itself). Of the 8-10 times I have ordered from them, they have only gotten the order correct ONCE.
Despite a 2-3 weeks delay on contacts, I usually get falsely called in to pick up my prescription, only to arrive and have staff tell me that there have not been contacts ordered, causing me to wait another 2-3 weeks for another shipment. Once is an accident, 2 is a coincidence, 7 times in utterly ridiculous.
Besides that, in the last year since COVID-19 it is near impossible to reach anybody. All businesses are facing major challenges, I have a business myself so I know all about it. But I shouldn't have to call 10 times to get somebody to pick up the phone, especially if that is the only way to order (during COVID)
Bottom line, its over priced, and the service is sub par to say the least. I'm not happy about having to go elsewhere, but unfortunately it has become such a chore to purchase here I have been left no choice.
On a side note, staff members are usually courteous, friendly, and polite. This review is not a reflection of them, but rather management and/or the systems currently in place. read more