If I could give 0 stars I would. This is for the entire company. What an awful service overall and we don't have service yet! I thought Comcast in the U.S. was the worst possible service ever but now moving to Spain I think this takes the cake. We had our internet and cable installed yesterday (04/05/17) and the installation guy said he would call us 2 hrs later when the internet is ready for use. First of all, 2 hrs?!?!? I'm confused, is Vodafone trying to keep its customers or trying to push them away? From my past experiences this should be an automatic thing. While we are waiting during these two hours we go and run some errands around the city, don't come back home until 3 hrs later, guess what? Internet is still not on. My husband calls the company and they say, "there has been a problem within the central services" whatever that means. Pretty much their excuse was petty and obvious they just thought of the first thing that came to mind. They also added that the services would be turned on by the end of the day. Well the end of the day came still nothing. We called around 19:30, 20:00, the guy had no idea what we were talking about, had to look up our entire account to see the notes said the problem is still existing from what the installation guy wrote down and from looking at the time nobody was going to fix the problem until tomorrow (05/05/17). Obviously this is either only happening to us or to a few customers. If this was happening to the entire central station I'm sure the agents would be well aware of the situation and would be well informed from their superiors. If this were a big problem like they are painting it out to be they would have also worked until the problem was resolved. Now it's Friday morning, we called them again since we woke up with no internet or cable yet again, the agent looked up the entire information again since he wasn't aware of the situation, said it would be resolved by the end of day again. I then butted in and said that that's the exact thing they said to us yesterday! My husband works from home and is in dire need of internet in order to do anything. We are both frustrated how everyone at Vodafone has been handling the situation. Again I don't understand why it's taking so long in order to fix this issue but I don't see it being resolved by the end of the day today either. I just hope we don't have to pay for these days with no services. They have also said they would give us a €10 bonus towards our phone services to "help" ease the frustration but that's another problem! We bought the package with mobile phone, landline, internet, and cable and we told him Vodafone said we wouldn't get our SIM cards until the 10th of May! Then he said he couldn't help us with that since they don't deal with the Mobile part of the package!!! I mean, Vodafone is Vodafone. If you're going to sell me a package you have to have customer service agents that deal with any situation! More effective and faster customer service if you ask me. We were also going to get the other services installed on the 8th of May when ordering the whole package on the 29th of April, but due to us being persistent we called each day to see if there were any cancellations from customers so we can get our services installed a bit quicker. Awful awful service. They need to hire someone from the outside to come and train everyone on how to run a more successful business and maybe hire different executives because apparently they think they're doing a fine job! They'll need to start in the customer service department. Let me know if you need help! read more
