I have visited the store in Sol on multiple occasions. Everyone there is super helpful. If you need a SIM (physical or e-SIM) you walk in there's a machine on the right in multiple languages. All you need is your passport and you walk out with the SIM in a few minutes. Also worked with the sales team for internet to my apartment and everyone was so helpful. They were so kind with my terrible Spanish and genuinely helped me through the process, even following up with me. Highly recommended. read more

Far from speedy but they had the SIM we needed so that my friend had a local phone number and GBs of fast data for his phone. I'm good with Sprint's free international roaming, but other than Yelp check-ins and Google Maps, I don't need much data. Nearly 20 minutes to purchase a SIM, but they had them and their computer was up and they spoke just enough English to get it done. If you're buying a SIM as well, bring patience and your passport. [Review 12531 overall, 2321 of 2019.] read more

Orange - Orange in Puerta del Sol, Madrid - Mobile Phones Near Me - Madrid, M

Staff was very helpful, and we got a great deal on a Sim card, they had 2 large terminals were available for signing up.

Do not use orange!!! I picked it up at the airport. The guy was very nice, put the sim card in and assured me I had unlimited phone and internet for a month. Within the hour I was already getting messages that I used more data than allotted and slowed the service. I went to store in city and they told me to ignore the messages, everything was fine. I had service for about 2 more days! Orange is a rip-off!! read more

Went in to get a cheap phone and a sim card for my stay in Spain. Excellent and fast service from a very friendly employee. Thumbs up!

I went to the store to purchase a sim card and was "assisted" by a woman who was very rude, didn't help me at all and would seem annoyed when I was confused about anything. Thankfully my friend was with me who speaks Spanish because she didn't speak English which is fine but after I was done the worker turned around and started speaking English to someone else! It was a more stressful processes than it needed to be and turns out she didn't even get me the plan I had wanted. The woman I interacted with clearly hates her job. read more

The Orange store takes advantage of foreigners. They told me that I couldn't use my iPhone since it was locked and a Sim Card would not help. Their solution was to buy a Samsung phone which I did since I was going to be in Europe for six weeks. I don't know what it is about the 'attitude' of many of the store employees but they act like they are doing you a favor by waiting on you and selling you something. Maybe they hate Americans. There was one very nice young lady but the rest of the crew, mostly males were arrogant and refused to help me. Once they sold the phone, I was told I had to figure it out myself. They would not help. This is an attitude I was shocked to discover in Spain among a variety of persons such as a taxi driver who made a 10 minute drive 30 minutes to make more money, restaurants whose employees think they are doing YOU a favor by waiting on you. Sometimes they cheat you, other times they screw up your order it seems purposely. It reminds me of the attitude of Parisian waiters. What is it about Spaniards, nearly all men, who think they are superior?? Gawd, I am so glad to get out of Madrid and hopefully find better experiences in other countries. It appears that young people in particular, like many in the U.S. just do not care about customer service and managers and owners don't care either. Pathetic. I will NEVER come to Madrid again. The WORST experience I have ever had in Europe. And, I will tell all my friends. read more