I was traveling to Auckland on business from the US when my display failed. While other shops had…read moresubstantial waits even to discuss it, Ubertec was able to see me without an appointment, review my equipment quickly, and get an express part replacement -- honoring my US AppleCare warranty. They kept in constant contact with me throughout the process. They were even able to get my MacBook Pro back to me earlier than expected. Their staff was courteous and professional. I will absolutely return here on subsequent trips to Auckland if I need anything!

Booked in directly through Ubertec to have phone battery replaced. I even received a confirmation…read moreemail which stated a battery was in stock and had been put aside. After a considerable drive to drop phone off was told sorry no batteries in stock for this model and then tried to blame it on shipping etc totally ignoring the fact that a staff member had supposedly put one aside. Ubertec Google reviews show a pattern of this occurring - not good Customer Service at all.

I dropped off my laptop at the Auckland CBD shop to be repaired and was assured, explicitly,…read moremultiple times, that since I bought the laptop at another shop in the chain, I wouldn't be charged for an assessment should I choose not to have any work done on it. I received a call later in the week telling me that the necessary repair was going to cost more than I originally paid for the laptop, and decided not to proceed. I was then informed of a $100 assessment fee. When I contested this the staff member said that he would check some things and get back to me. He never did. Today I went to pick up my non-functioning computer and to speak with a manager. During the course of our conversation he constantly interrupted me, talked down to me, and refused to answer when I asked why he thought this was acceptable customer service. He also came across very much as though he was trying to intimidate me. When I stood my ground he changed from telling me that I must have misunderstood/the staff member must have misspoken to telling me that she had never said anything that could be interpreted as me being able to expect not to be charged and that I was lying. Additionally, he told me that having to wait to speak with him was my own fault when I expressed dissatisfaction at how long it had taken. I'm very unimpressed with the lack of consistency and professionalism.

Basic electronics store with frequent sales and bargains. Prices are not as cheap are as at the…read moreWarehouse or JB HiFi. Some of the junior staff can be a bit more confident of their knowledge than deserved. However, the manager on my recent visit was extremely helpful and knew exactly what I needed to do to solve a wifi problem, didn't force me to buy anything and even gave me a bag for the part I had carried into the store. Great service, thanks. I'll be back!

The WORST Authorised Apple Repairer Service in my life!. Absolutely no knowledge about Apple Inc…read more and No respect for the customer. Heard from them that my Apple product was fake, before to check the serial number and everything on the Apple support web site, just because he was thinking... They should change job or at least, be informed about Apple. RIDICULOUS!!!!. I would recommend everyone to stay far from them and this incompetent company.

Awful service, ,I highly recommend to keep away from these people. they are authorized apple…read morerepairer but are rip offs my phone has never been close to water but for half moon front camera which should be repaired under warranty or even at my cost they say it has been water damaged and I need to pay $579 to get a new replacement, this shows they want to keep my phone and sell me another one for more profit.my phone which is as new condition just needs to be fixed for this minor issue either under warranty or at my cost but they offer replacement to make more profit, they are ruining apple reputation being authorized dealer if they have any reputation anyway.

Superb! Everything was a breeze. I ordered from Christchurch and figures arrived really packed and…read morein great time. They constantly kept in touch throughout the delivery. Thank you so much, 10/10!!!

Just when you thought that a game you really wanted was just out of your price range, in steps…read moreVagabond Games and comes to the rescue (this store seems to be a collaboration with Livewire Games). These guys have some pretty good deals that can sometimes even beat the other gaming giants like JB hifi and EB games. They have a fair number of games for sale as well as some other game related products like figurines and other collectible stuff like that; you know, nerdy stuff that you don't need but want anyway. This store used to be located in a really hard to find part of that ridiculously designed Metro building (seriously it's so stupid with its escalators that miss out entire floors!), but thankfully they are now located on Chancery Lane) . They also have plenty of Anime DVD's and other related products. Check out their website as they often have a few good specials on there.

My recent experience with SMASHED IT, an electronic device repair service, and its owner, Nicholas…read moreKane, has been nothing short of a nightmare. I initially sought their assistance for a seemingly straightforward keyboard replacement on my MacBook Pro, but what followed was a series of disappointments, mismanagement, and poor workmanship, and lack of empathy. Repair One - A Flawed Beginning: I contacted SMASHED IT to replace my MacBook's keyboard, which turned out to be a grave mistake. The first repair attempt resulted in a faulty keyboard with keys like A&D malfunctioning, and a malfunctioning backlight. These issues forced me to delay my travel plans and incur additional expenses. What should have been a simple repair became an ordeal that cost me time and money. Repair Two - A Further Descent into Chaos: To address the problems from the first repair, SMASHED IT attempted a second repair. This time, they replaced the top case with a new one. However, the new top case had multiple scratches and dents, making my laptop look worse than before. It was evident that the quality of work left much to be desired, and I questioned the professionalism of this service. Repair Three - The Rattling Nightmare: The third repair was an attempt to resolve a rattling sound issue, a problem that should never have arisen in the first place. This was my final straw, as I was now overseas with no possibility of returning the laptop for yet another attempt. This entire experience led to a significant loss of time and money, and I couldn't help but feel let down by SMASHED IT's inability to get it right the first time. Request for Compensation - A Hope for Fairness: In the midst of this turmoil, after providing the diagnostic for the rattling sound, and advising that the overseas repair shop was kind enough to fix it for free, I reached out to SMASHED IT once again, requesting some form of compensation for the multiple inconveniences I had experienced. My expectation was that a reputable company would recognize the impact of their subpar workmanship on a paying customer. Threats of Defamation - A Chilling Response: What compounded my frustration was the initial response from SMASHED IT's owner, Nicholas Kane. Instead of addressing my concerns, and trying to find an immediate and amicable resolution, he met my dissatisfaction with a threat of defamation. He warned of legal action and the collection of legal costs, an astonishingly hostile response to a customer expressing their concerns and intentions to leave a negative review if a resolution can't be reached. Final Response - A Display of Indifference: In their final response, SMASHED IT, through Nicholas Kane, exhibited an astonishing lack of empathy and customer focus. They rejected my compensation request on the grounds that I had not incurred financial loss or inconvenience. What is even more concerning is their intention to publicly reference our email exchange in response to negative reviews. This tactic can only be interpreted as an attempt to intimidate and silence dissatisfied customers. Their Final Email Response - A Public Declaration: In response to my request for the removal of my full name from a public response, they instead posted a link to my full name on their website, along with a cherry-picked portion of our email exchange. Their disregard for privacy and their seemingly calculated move to create an SEO-optimized page in my name raise serious concerns about their ethical standards. The final email from Nicholas Kane notifying me of his link was: "Hi Daniel, You can read my response to your reviews. Response: (link to their website under my name) This is quite SEO optimised (see attached). Any future employer or GF will find this on a simple google search after about 2 months once it ranks. SEO TITLE(as per image attachment): FULL NAME | DEFAMATION DEFENSE SEO DESCRIPTION(as per image attachment): Defense for the actuations by FULL NAME relating to a repair in NZ, in which he demanded compensation without providing evidence If this is a fake name then jokes on me Laptop still working? Regards, Nicholas Kane" Conclusion: My experience with SMASHED IT and Nicholas Kane is a stark example of a business that fails to uphold basic principles of customer service, professionalism, and privacy. I strongly urge anyone considering their services to think twice and weigh the risks associated with entrusting your valuable electronics and personal information to a company that appears more interested in confrontation and self-preservation than customer satisfaction.

My Iphone suddenly stopped working this afternoon; I happened to pass by SmashedIT in Parnell and…read morepopped in to see if they could help. They could! Problem was sorted there and then: v fast, friendly and efficient service, and great advice. Excellent!

Asked for a travel outlet adapter. Was told they didn't have any and when asked if they knew a…read moreplace where we could pick one up was told "nobody probably has any right now, there are so many tourists visiting." Literally walked outside and 30 steps down the street there was a souvenir shop that sold them and had plenty.

PB Technologies is always a good option for reasonably cheap computer products. You can buy…read moreseparate computer parts from these guys, or fully made up computers that they make themselves. Or you can even custom build your own computer by selecting the individual parts that you want in it, and seeing if they are compatible. If so, then the PB tech guys will probably put it together for you, for a fee of course. It certainly can be a lot cheaper to buy a new computer from these guys instead of some of the other electronic stores around. Not only that, but these guys will also repair or upgrade your computer if you bring it in to them. They are generally pretty friendly people who know what they are talking about; yep, they are serious computer nerds.