I dropped off my laptop at the Auckland CBD shop to be repaired and was assured, explicitly,…read moremultiple times, that since I bought the laptop at another shop in the chain, I wouldn't be charged for an assessment should I choose not to have any work done on it. I received a call later in the week telling me that the necessary repair was going to cost more than I originally paid for the laptop, and decided not to proceed. I was then informed of a $100 assessment fee. When I contested this the staff member said that he would check some things and get back to me. He never did. Today I went to pick up my non-functioning computer and to speak with a manager. During the course of our conversation he constantly interrupted me, talked down to me, and refused to answer when I asked why he thought this was acceptable customer service. He also came across very much as though he was trying to intimidate me. When I stood my ground he changed from telling me that I must have misunderstood/the staff member must have misspoken to telling me that she had never said anything that could be interpreted as me being able to expect not to be charged and that I was lying. Additionally, he told me that having to wait to speak with him was my own fault when I expressed dissatisfaction at how long it had taken. I'm very unimpressed with the lack of consistency and professionalism.

Basic electronics store with frequent sales and bargains. Prices are not as cheap are as at the…read moreWarehouse or JB HiFi. Some of the junior staff can be a bit more confident of their knowledge than deserved. However, the manager on my recent visit was extremely helpful and knew exactly what I needed to do to solve a wifi problem, didn't force me to buy anything and even gave me a bag for the part I had carried into the store. Great service, thanks. I'll be back!

In my experience, well informed and friendly staff are easy to come by in music gear stores as its…read morea bit of a 'cool geek' subject. The guys at Mix Foundation are no exception and they were more than happy to spend time discussing the various merits of music formats and compatibility of software and hardware. They offer a complete range and have pretty much everything on display and encourage you to try things out before making a purchase. That doesn't sound like much to ask when some kit is VERY expensive but other stores keep the good stuff behind glass which makes it tricky to commit to a purchase. Check out their facebook page for up to date offers

As a professional photographer I really need excellent service and advice from a knowledgable…read morephotography enthusiast whenever it comes to purchasing new gear and I know that I can find just that here at Progear. The thing I like most about this store is they have a really good second hand section with lots of refurbished camera's and accessories for around 1/3rd of their original cost. I bought my 5D body second hand from here and it has lasted me so well with no issues yet! But even if there was an issue I wouldn't be worried as the staff here have excellent contacts and ideas when it comes to fixing Canon products. The staff are so great, they really know what they are talking about, I could chat with them for ages about new products and old faithful ones and everything in-between. They stock the two main brands here, Canon and Nikon as well as an excellent range of after market accessories that are top quality and work well with both brands.

The WORST Authorised Apple Repairer Service in my life!. Absolutely no knowledge about Apple Inc…read more and No respect for the customer. Heard from them that my Apple product was fake, before to check the serial number and everything on the Apple support web site, just because he was thinking... They should change job or at least, be informed about Apple. RIDICULOUS!!!!. I would recommend everyone to stay far from them and this incompetent company.

Awful service, ,I highly recommend to keep away from these people. they are authorized apple…read morerepairer but are rip offs my phone has never been close to water but for half moon front camera which should be repaired under warranty or even at my cost they say it has been water damaged and I need to pay $579 to get a new replacement, this shows they want to keep my phone and sell me another one for more profit.my phone which is as new condition just needs to be fixed for this minor issue either under warranty or at my cost but they offer replacement to make more profit, they are ruining apple reputation being authorized dealer if they have any reputation anyway.

Customer service quite poor. Have been twice and both staff extremely abrupt and generally…read moreunhelpful.

A2Z Technologies is conveniently located in Sales Street, Freemans Bay... opposed to Auckland City…read moretherefore much easier to access. After hiring camera equipment from them a few times now, I have found both the product and service outstanding. NZ owned and operated business. All the staff are specialists in their field, so they know the specs on equipment back-to-front! Very impressed with the gear available on loan, also sell cameras/lens/tripods/lights etc. One stop shop for film crew, photographers and creatives!

The guys at iStore are pleasant enough, but they do not accept or understand our rights under the…read moreNZ Consumer Guarantees Act. . Which is if your phone has a major fault like mine had, battery was defective; then we are entitled to have our own phone repaired, our money back or a brand new phone, it is our choice not theirs. We do NOT have to accept a refurbished, serviced phone, which could well be a second hand phone they have overhauled in Australia!! Because of their intransigent attitude, I had to go to the Disputes Tribunal to up hold my rights. . I won the case and they were ordered to refund me the full cost of my iPhone.

I consider myself a relatively patient person but computer issues really push me to my…read morelimits...like tanty throwing, stomping my feet, toys well and truly out of the cot, limits. Soo you can imagine my delight when these guys moved in down the road a couple of years ago. Since then I have been in here with several issues - some small, some not so small, but in each and every case the staff have been friendly and really helpful. Yes, their have been times when they haven't been able to fix my issue but they have always given me alternative solutions or other avenues to try. Plus their shop is shiny and white. Thanks iStore NZ. Please never move.

I needed to buy some presents before my recent trip to visit a nephew and niece under the age of 14…read moreand Smiggle was the answer to my calls for help. This store has a crazy cool amount of options to choose from for the young and hip kid. I loved that there was a different style and colour for every pencil case, folder, writing book, journal, and money safe. It did make trying to decide on a design quite hard at first, but with help from the really friendly and chatty sales assistant, I was on my way with a bag of Smiggle gear for the kids in less than 15 minutes. Smiggle has everything the kid would need for school. For example bags, wallets, lunch boxes, drink bottles, funky slap bands to swap with friends, writing tools. It's completely endless, and mind boggling what they have come up with, it's like they have entered the child's mind and asked- what would you want? Always a fun time shopping here, I get to be a kid for a bit.