I dropped off my laptop at the Auckland CBD shop to be repaired and was assured, explicitly,…read moremultiple times, that since I bought the laptop at another shop in the chain, I wouldn't be charged for an assessment should I choose not to have any work done on it. I received a call later in the week telling me that the necessary repair was going to cost more than I originally paid for the laptop, and decided not to proceed. I was then informed of a $100 assessment fee. When I contested this the staff member said that he would check some things and get back to me. He never did. Today I went to pick up my non-functioning computer and to speak with a manager. During the course of our conversation he constantly interrupted me, talked down to me, and refused to answer when I asked why he thought this was acceptable customer service. He also came across very much as though he was trying to intimidate me. When I stood my ground he changed from telling me that I must have misunderstood/the staff member must have misspoken to telling me that she had never said anything that could be interpreted as me being able to expect not to be charged and that I was lying. Additionally, he told me that having to wait to speak with him was my own fault when I expressed dissatisfaction at how long it had taken. I'm very unimpressed with the lack of consistency and professionalism.

Basic electronics store with frequent sales and bargains. Prices are not as cheap are as at the…read moreWarehouse or JB HiFi. Some of the junior staff can be a bit more confident of their knowledge than deserved. However, the manager on my recent visit was extremely helpful and knew exactly what I needed to do to solve a wifi problem, didn't force me to buy anything and even gave me a bag for the part I had carried into the store. Great service, thanks. I'll be back!

DO NOT GO NEAR THIS BUSINESS!!!! I have had the worst experience dealing with the owner Peter. He…read morelies, his oven turned up missing half the things he was going to fix and then he left me with out a working oven for 3 days, I have 2 small children and we rely on having a oven. He does not return phone calls when following up to fix the problem, he txt's and says he's coming the next day and never shows up, this went of for 2 weeks!!!

Absolutely dreadful. I took my Dyson vac stick in as it wasn't working. They replaced both filter…read moreand battery with another brand and charged more than Dyson would have for the Dyson authentic. I had to wait over 3 weeks to get it back. Charged an exorbitant price. I went to Dyson as it still wasn't working properly and Dyson has fixed it all for me without charge because of Clive Dicks poor service.

As a keen amateur cook, I adore kitchen shops and this one is pretty good. I go in to worship the…read moreLe Crueset cookware and usually ending up leaving with something much more moderately priced. Tucked away down in Queens Arcade, you wouldn't necessarily come across it unless you were looking, and I'm telling you: look! It's definitely worth a visit. It's at the mid-to-upper price range (think of the kind of kitchen implements they sell at Nosh, only with a zillion more options). They do kitchen applicances, utensils, crockery, and in fact pretty much anything you can imagine needing for your kitchen, minus the kitchen sink of course.

As my kitchen is currently devoid of all useful objects having been plundered by my ex flatmate, I…read moreneeded to go on the hunt for new stuff, so the The Kitchen Shop was a good port of call. I regularly wander through Queens Arcade so I had noticed it on my travels before. It's absolutely jam packed and crammed to bursting point with random kitchen utensils which is pretty helpful for a place called 'The Kitchen Shop'. I managed to find everything I was after with help from the kindly shop assistant and even discovered the most amazing array of specially shaped cake tins ever! So if you're an amateur baker this is the place to come. From love heart shaped ones to fire-trucks and tweety birds, there were cake tins for Africa!

Okay, so this store has pretty much every bloody kitchen appliance you could ever want in your…read morewhole entire life. If you like homeware or you're my mom, you'll be able to spend hours in this joint. Hours and dollars. The Home Store stocks pretty fancy kitchenware - KitchenAid, Le Creuset etc. Basically, if you need a gift for someone who likes to cook or bake or entertain, this is the place to go. You literally will not be able to leave this store without finding something to buy someone for their wedding, or for your aunt or your sister. There are other home accessories as well as kitchenware - straws and cookie cutters, teapots and porcelain and pegs. Another plus: their gift wrapping service is on point, so that's a bonus.

This store is one awesome store. The Home Store has the good stuff. Not to name drop but they sell…read morethe likes of Cuisine Art, Kitchen Aid appliances, Le Creuset, Villeroy and Boch. If you love baking, they have an massive selection of cupcake and cookie things as well as anything you could possibly need to decorate a cake. This would be the place to come if you are really into entertaining, no matter what the occasion you'd entertain in style. The Home Store also stocks cute things like pretty coloured paper straws, little glass milk bottles, ice cream cups, popcorn bags which would be great for kids birthday parties or baby showers. The Home Store has a great range of high quality brands, a great store to find gifts for others and things for your home that make every day chores more fun, such as pretty coloured pegs and peg baskets and the Joseph & Joseph range. The merchandising in this store is equally fantastic and they do have a gift wrapping service and wedding gift registry services.

Mitre 10 Richmond Rd is a delight. The staff are unfailingly pleasant, quick to offer help and…read moreadvice. They know their product range inside out.

I was traveling to Auckland on business from the US when my display failed. While other shops had…read moresubstantial waits even to discuss it, Ubertec was able to see me without an appointment, review my equipment quickly, and get an express part replacement -- honoring my US AppleCare warranty. They kept in constant contact with me throughout the process. They were even able to get my MacBook Pro back to me earlier than expected. Their staff was courteous and professional. I will absolutely return here on subsequent trips to Auckland if I need anything!

Booked in directly through Ubertec to have phone battery replaced. I even received a confirmation…read moreemail which stated a battery was in stock and had been put aside. After a considerable drive to drop phone off was told sorry no batteries in stock for this model and then tried to blame it on shipping etc totally ignoring the fact that a staff member had supposedly put one aside. Ubertec Google reviews show a pattern of this occurring - not good Customer Service at all.