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    Voco

    3.1 (21 reviews)
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    Thu L.

    Clean, new hotel about 15mins. away from Lake Placid Main Street. The hotel is marketed as "luxe retreat, 4-start hotel" while the room itself is luxury, spacious and beautiful -- the hotel service overall was not. For the price of this hotel, it's disappointing and probably won't stay here again. If it wasn't marketed as a 4-star hotel or luxe lodge, I could be more forgiving. But there is no excuse for bad and unwelcoming service. Typically everyone that arrives here is on vacation, ready to unwind. But the staff here totally ruins the mood/vibe of that. They should smile more and greet their visitors. The service was beyond disappointing and unwelcoming. When we arrived, there was no hotel bellman or anyone to greet us. The front desk staff were not friendly, they checked us in and didn't ask if we need any help with luggage and etc. Usually, I would think for a new hotel they would let you know what's around the area, what you should check out and etc. But they didn't. They were not welcoming and all the staff looked miserable. While we were staying here, we didn't see too much activities/events going on. It was very quiet and empty. It would be a nice touch if the hotel had activities/events on the property. We find ourselves going back to Lake Placid Main St. -- it's more lively there. The cleaning service here is not really attentive, they didn't refill any water bottle or any toiletries. When we checked out of the hotel, there were two staff. One looked like a young student, maybe in training and a more older women, maybe the front desk manager. However, they both looked confused and didn't greet us until we said we are checking out. The older women didn't say anything and just looked at the young lady-- perhaps she should've greeted us and said this young lady can help you. Overall the service is unfriendly and unhelpful.

    Sunset at the restaurant

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    Ask the Community - Voco

    Review Highlights - Voco

    I had a great experience at the Saranac Waterfront Lodge.

    Mentioned in 2 reviews

    Read more highlights

    Hotel Saranac, Curio Collection by Hilton - Guest room amenity

    Hotel Saranac, Curio Collection by Hilton

    (50 reviews)

    $$

    This hotel in Saranac Lake was wonderful. Everything about it from the room and bedding, the…read morefitness center, restaurant, and staff are top notch. All throughout you will notice the historic feel from the architectural details. Room and bedding- luxurious linens made for a very restful slumber. The bath products are by lockwood, a very high end soap, shampoo and lotion that leave you feeling refreshed. Fitness center- spacious with nice equipment. This includes a rowjng machine, multiple high end treadmills and a fully functioning cable tower. Campfire restaurant - we had breakfast included so had a limited menu but the food was very nice. All three items - yogurt parfait, pancakes and the egg dish were delicious and we always felt like we got our moneys worth. Staff - helpful, friendly, welcoming. They advised thoughtfully on dining options and local attractions. great hall - the hotel's "Great Hall" is an expansive bar and lounge that is really nice. The massive leather sofas, high ceilings, and wood throughout makes you feel like you've been sent back in time as royalty. Bonus -a wooden shuffleboard set and piano. Lastly they have several information boards near the fitness center that tell you about the rich history of the area and the hotel including its haunted past! Spooky yet fun! Do not worry the spirits are harmless!

    We stayed at Hotel Saranac and honestly... the people made the trip…read more From the moment we arrived, we were greeted by Gisele, who should probably be promoted to Mayor of Local Recommendations. She was charming, knowledgeable, and genuinely excited to share what to do and where to go. My fiancée and I ended up chatting with her almost every day we saw her, not because we needed help, but because she consistently pointed us to the best experiences and shared her own local insights. Absolute gem of an employee. Sam, her coworker, was also lovely and welcoming. We also spent several nights hanging out at The Camp Fire, which quickly became one of our favorite spots. We were lucky enough to meet Tyler, who provided fantastic table-side service -- attentive, friendly, and on point every time. And then there's Danny... we first met her at the 2nd floor bar and later again at The Camp Fire. She was warm, engaging, and made us feel instantly at home. We swapped stories, laughed, and she even gave us great recommendations for our next visit (yes, we're absolutely coming back). Hotel Saranac isn't just a beautiful place to stay, it's filled with people who genuinely care about making your visit special. Huge thanks to the entire team for such a memorable experience.

    Ampersand Bay Resort & Boat Club

    Ampersand Bay Resort & Boat Club

    (8 reviews)

    $$$

    Ampersand Bay Resort -- A Lakeside Launchpad for Adventure and Relaxation…read more We stayed at Ampersand Bay Resort the night before -- and the night after -- our big hike up Mt. Marcy. It turned out to be the perfect basecamp for both adventure and recovery. Tucked right on the shores of Lower Saranac Lake, this spot combines rustic Adirondack charm with a sense of comfort and calm that hits just right after 12 hours on the trail. Location, Location... Lakefront You can't beat the setting. The resort sits on 28 peaceful acres along the lake, with stunning views and direct access to the water. We stayed in the Saranac Suite, perched above the on-site Sunset Bistro (more on that later). With three bedrooms, two bathrooms, and five beds, it was a perfect fit for our group of five. The suite includes a full kitchen with a Viking range -- which we mostly used for coffee, post-hike wine, and storing trail snacks. Despite being above the restaurant, the suite was incredibly quiet. We never heard a thing. Mornings and evenings were spent in Adirondack chairs overlooking the lake, unwinding, laughing, and soaking in the view. It's the kind of peaceful, communal space that makes you want to linger. A Rustic Feel -- and That's a Good Thing Let's set expectations: This isn't the Four Seasons or some polished modern lodge -- and that's not the goal. Ampersand Bay delivers a comfortable, clean, and authentic Adirondack experience. Think cozy rather than luxe, with wood accents, nature all around, and yes, a dirt parking lot -- because you're in the mountains, not Midtown. It's charming without pretending to be something it's not, and the vibe fits the setting beautifully. Boating Made Easy One of the best parts of our stay? Taking out a pontoon boat to explore Lower Saranac Lake. The process was seamless, the boat was spotless, and we were out on the water in no time. It was the perfect way to kick off our trip and get into that vacation state of mind. Hospitality That Feels Personal A huge part of what makes Ampersand Bay shine is the people. Brian, the GM, couldn't have been more helpful, welcoming, or genuinely kind. He clearly leads by example, because every single staff member we met was warm and friendly. I always say hospitality starts at the top -- and Brian walks the walk. It's rare to feel so at home at a resort, but that's exactly what we experienced. Sunset Bistro -- A Must-Visit We also had dinner at the Sunset Bistro, located right downstairs. Let me just say -- don't skip this spot. It changed my whole perception of resort dining. The food, wine, service, and views came together for a magical post-hike meal that I'll be thinking about for a long time. You can read my full review on Google or Yelp, but in short: this is a destination-worthy restaurant in its own right. Get a reservation. Final Take If you're planning a trip to Saranac Lake, Ampersand Bay Resort should absolutely be on your shortlist -- if not the only place on your list. It's a rare mix of relaxed charm, thoughtful amenities, unbeatable location, and sincere hospitality. Whether you're climbing a mountain, cruising the lake, or just looking to unplug for a few days, this place delivers.

    Rented a boat from them for the day - second time in two years…read more When we got out in the boat, we discovered it had no auxiliary power- radio didn't work, horn didn't work, could not chage phone, etc. We texted the owner to let them know. He apologized and state he would give us back a $100. Never got the money back. Followed up a couple of times. Was told that the electrical system worked fine and that it was operator error but he would send me a check for $100. Never did Would never rent from them again.

    The Ashley - Single Queen

    The Ashley

    (6 reviews)

    Staying at Amanda's was a real treat for us. We recently stayed three days while our nearby cabin…read morewas being worked on. After we decided we would not be staying at the Hotel Saranac (after staying there for several years), we really wanted to find a local place that was very low-pressure and friendly. Amanda's seriously fit the bill. It is more affordable than most of the other properties in town, and the owners are super friendly and a lot of fun to talk to. They even set out coffee in the small lobby every morning. Can't say enough good things about these folks. Keep in mind, this isn't the Ritz - It's an old-school 1960s style roadside motel, and guests should be aware of that. We find that sort of thing charming, and even though it is an older property, it is absolutely spotless and well kept. If we ever need a local place again, this is where we will be staying.

    My boyfriend and I stayed here for a long-weekend getaway, and we couldn't have asked for better…read morehosts. The rooms were cozy and comfortable, and both of the owners went out of their way to give us great recommendations. The location is great - right across the street from Lake Flower and a short walk from downtown Saranac Lake. The illuminated ice palace right down the street was also an added bonus (if you visit during or after the Winter Carnival). If you are looking for an affordable and convenient motel with friendly hosts, Amanda's is the place to stay! There are plenty of botique hotels and B&Bs in the area, but you won't get as much bang for your buck anywhere else. I highly recommend a stay at Amanda's Village Motel to anyone who is planning on visiting the lovely town of Saranac Lake.

    Saranac Lake by Best Western

    Saranac Lake by Best Western

    (34 reviews)

    $$

    The front desk staff at check in and check out were friendly and professional…read more The outside of the hotel clean and ample parking. Some areas of the parking lot in the rear needs to be repaved it has some potholes. The parking lot is well lit. My room was on the 2nd floor, I didn't notice there are no elevators. Stairway had bright lighting. ( if you can't climb stairs book first floor room. Room window needs to be cleaned on the outside and the sink had a surface crack and faucets could be replaced they're tarnished. My room was clean, beds are comfortable, pillows comfortable as well. Bathroom and decor is dated, needs a facelift. Towels are so soft. Shower soap, shampoo and conditioner is included. Continental breakfast room has waffles, pancakes, scrambled eggs, cereal, toast, English muffins and bagels. Coffee, juice and milk, hot chocolate and tea. Clean room and a few tables. Lobby clean, welcoming and nicely decorated. Overall, I would stay here again.

    We StAyed there for 3 nites last month. The carpet in our room was wet when we checked in and…read moreremained wet until our departure. The 'free' breakfast is not worth eating. This is a worn out property and needs a complete remodel. Paint pealing both inside and out. Full trash bags were left on the ground at the rear of the property and animals had torn them apart. Stone walls had been hit by vehicles leaving a dangerous condition for guests and employees. NEVER again.

    Gauthier's Saranac Lake Inn - FIVE pillows per bed! And the beds were super comfy!

    Gauthier's Saranac Lake Inn

    (50 reviews)

    $$

    We were so happy with our experience at Gauthier's, I'd like to sing their praises! I decided on…read morethis inn because of it's location just outside the central part of Saranac Lake and its proximity to trails I wanted to hike (St. Regis & Ampersand). The price was a little higher than I would typically pay for a stay like this, however, I do think that the ammenities they offer make up for this. 1. The small ice room off the main building is VERY convenient. They have a very clean and easy to use ice box and water filling station. If you're hiking and you want to stock up on water, you're going to be happy. 2. You are able to take kayaks out for a paddle on the lake without additional reservation - just grab a life jacket and put in the water - it's shallow right near the inn so you can easily get in and out without falling in if that's something you're worried about. 3. A well kept pool that is comfortable and enjoyable on those sultry summer days in the ADK 4. Tennis rackets and bikes (both of which we didn't use, but could have) make it easy for you to get out and active during your stay. Staff persons were very kind, helpful and at your service. I couldn't have asked for more. The room we had was #43 and whie it didn't have a particularly great view (it was the parking lot), we could easily go outside and see the lake right outside our door. There are chairs outside the room so you can sit and relax outside. The sunset over the lake is quite beautiful and on our last night there, we went and sat in the grass by the lake to take it all in. The room was small but sufficient - clean and comfortable. The bathroom is small but functional and there was plenty of hot water with good pressure. The beds were comfortable enough, I would only have wanted a more fluffy pillow. This is a perfect little family style motel on the lake. It has a great location, plenty of ammenities and friendly people. You're not getting first class ultra luxury, but you're getting a simple and relaxing stay with all the best Saranac Lake and the ADK has to offer. Would definitely stay here again.

    Gauthiers is a hidden gem in Saranac Lake with recently updated rooms (new tile) and the most comfy…read morebeds! I love that the windows open to get the cool mountain breeze. The bath towels were plush and the water pressure was fantastic, something that's hard to come by in the ADK. Price was right, has loads of activities (I didn't have time to partake), and is walking distance to a handful oa restaurants and the grocery store. The office is not open 24 hours, so keep that in mind when needing a late check in.

    Voco - hotels - Updated May 2026

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