$2,350 a month for a 2-bedroom, 2-bathroom apartment, and somehow this place still felt like I was…read moreliving in a neglected building that had been patched together instead of properly maintained.
The building was old, poorly insulated, and could barely hold heat or air conditioning. For the amount of rent being charged, the condition of the apartment was honestly ridiculous.
The main bathroom was a disaster. The toilet had major issues, and then the bathtub cracked directly in the middle and leaked into the downstairs neighbor's garage. It took nearly TWO WEEKS to get the bathtub addressed. We were eventually told the wood underneath the tub was completely rotted. Their solution? Patch the hole with adhesive and tell us to use the other bathroom.
No rent credit. No compensation. No meaningful apology. Just, "Use the other bathroom."
And, unsurprisingly, that cheap patch eventually cracked again about eight months later.
The pest situation was another nightmare. This property had a serious rat problem. We even found a DEAD RAT IN THE POOL. I'm not exaggerating, and I can provide pictures documenting the issues mentioned in this review, including pictures of the dead rat in the pool, the bathtub damage, and other problems we experienced while living here.
The pool itself was another ongoing issue. It was constantly either closed when it should have been open or open while being absolutely filthy. Paying residents should not have to wonder whether the pool is actually going to be usable or sanitary.
Then there was the trash situation, which somehow managed to get even worse. Management took away the outside trash cans and replaced them with what was essentially a cheap plastic floor mat. Yes, you read that correctly -- the solution to the trash situation was apparently to remove the actual trash cans and put down a plastic mat.
They also brought in a police officer to enforce the property's trash rules, while the new trash company couldn't consistently pick up the bags they collected. So residents were expected to follow increasingly strict trash rules while the actual trash service was inconsistent. Makes perfect sense.
And then there's Destiny in the front office. My experience with her as a manager was extremely poor. Communication was frustrating, issues weren't handled appropriately, and the overall attitude made dealing with problems even worse.
The biggest problem with this place isn't that something occasionally breaks. Things break. That's life. The problem is the complete lack of urgency, accountability, and basic customer service when things DO break.
A bathtub leaks into someone's garage because the structure underneath is rotting, and the solution is basically patch it and hope for the best. A rat ends up dead in the pool. The pool is routinely dirty or unavailable. The outside trash cans get removed and replaced with a plastic mat. Residents are paying $2,350 a month while dealing with all of this.
At that price, I expected an apartment that was properly maintained and management that actually cared about the people paying their salaries.
Instead, it felt like management's strategy was to patch problems until residents got tired of complaining.
I can provide pictures documenting the issues described above. If you're considering renting here, I strongly recommend looking very closely at the condition of the property and asking management exactly how they handle maintenance, pest control, trash service, and resident complaints before signing a lease.
For $2,350 a month, there are much better options.
