In June 2020 we contracted with Blue Ridge Chimney Services to reinstall a wood-burning fireplace…read moreinsert and chimney liner at our home in Winchester. The work was necessary because of the shoddy and, frankly, dangerous installation and chimney work that had been done by 1Elite Chimney LLC, a local chimney service that sold us the unit and was completely unresponsive to our repeated calls for follow-up service because they did not complete the job, the stove was not working properly and the chimney cap they had installed blew off our roof during a minor windstorm. We decided to go with Blue Ridge Chimney after a confidence-inspiring visit by Steven Slabaugh, the technician they sent at our request to evaluate the situation. On the morning of June 29, 2020, two young men from Blue Ridge Chimney, Chris Guy Jr. and Chris Smith, drove here from Harrisonburg and arrived a little after 9 am. After a quick review of our situation, they went to work. They were here until after 8 pm, working the entire time with only a short break for lunch. Their concern for our situation was evident, as was their professionalism, energy and competence. They were also friendly and engaging, and at each stage of the process they explained the problems and the work that needed to be done to fix them. I waited 9 months to write this review because the work was done in June 2020, and we did not begin using the stove and chimney until November 2020. We used it consistently until last week (March 12). The heating season is over now and the insert worked perfectly. We are very happy in general with all the dealings we have had with Blue Ridge Chimney Services, and in particular with the competent work of Chris Guy Jr. and Chris Smith. We intend to use Blue Ridge Chimney for all our future stove and chimney related work.

The communication started with Rhonda, she was very pleasant and easy to work with via emails and…read morephone. Then the two Jonathan's came out for a quote and provided candid, humbling, professional and expert feedback on our project. Once we hired them, they came on time and finished on time. I was Curious George, so I took video and pictures throughout thr whole project. A+, would recommend to others and hire again.

Didn't even return the call. Must be nice to not need work. How about at least being courteous…read moreenough to call back?

Darwin, Justin, and team at BlueHawk added a deck extension for a hot tub to my property and were…read morenothing short of fantastic. Communication with Darwin was great, the project began and ended exactly on schedule, the work itself was top notch, and the price was actually lower than others I quoted. They even went above and beyond with some improvements that I hadn't even asked for. I'll be using them again every opportunity I get!

I had an issue with the fluorescent lights, so I called Valley Electric and spoke with a technician…read morenamed David. He came out, tested the light, and quickly identified the problem. He replaced the ballast and had the light working within about 15 minutes. David has also helped me with other electrical issues over the years. He took care of an issue with my electric doorbell box and replaced some of my electrical outlets. David is knowledgeable, professional, honest, and efficient. He doesn't just fix the immediate problem-he takes the time to explain what is happening and recommend better solutions for the future. I've been very happy with the service from Valley Electric and would definitely call him again.

Yesterday I contacted Valley Electric about some strange electrical issues I was having. They…read morecould have sent a technician out and changed me a service call. Instead, they recognized that the issues were probably on the supply side and suggested I contact my power provider. My power provider realized that the issue was theirs. It has been temporarily fixed as a second crew will need to come out to fix it properly. I had up to 8 people working on this issue for about 8 hours. Since this is a power company issue, it is going to cost me nothing. This says a lot about Valley Electric. They could have easily made a few bucks off of me but decided to do the right thing instead and provided excellent customer service.

We will not hire them again…read more First the good: cabinets, tile floor, tile backsplash, painting and electrical - good, no complaints - tile, cabinets and paint excellent. They did put us in touch with a master craftsman who did some custom barn doors for us. Their subs are good, and their cabinet guy is excellent. They did help out by making sure that Mercy House could take the appliances and cabinets that we had removed. The not so good: they missed under cabinet lighting even though it was on the work order; they insisted (!) on lighting in a pantry that we did not need and do not use (we gave up arguing with them) - and missed installing an outlet that we very much need in the pantry; we took things out of the overall job like installation of new sliding doors (they wanted to install what they wanted, and did not want to discuss it with us) and new smoke/monoxide detectors (again, did not want to work with us to get units placed where we wanted them, including in a room with a fireplace); overall, they were just difficult to work with. They broke our new stove on installation. They could not get it together to get it fixed. They hired an appliance repairman, but there were all sorts of problems with parts and the like. The repairman found additional problems with the initial installation to fix. The fix literally took weeks to accomplish. This was a major headache and inconvenience. Again, the workmanship is good, but working with them is just difficult. I should not have to struggle to get my preferences honored - it's my house and I am paying the bills. They have very specific ideas about suppliers/materials and were very resistant to using what we wanted. If you hire them, be prepared for bumps in the road.

Bob and company were great. From our initial appointment setting on the phone (and via text), to…read moreBob's honest assessment of our rather old heating unit and replacement of the control panel, they kept us informed every step of the way. After the repairs were done, Bob was happy to answer any questions and give potential warning areas that we would want to watch out for. Never pushed or pressured us once for additional work, which makes the fact that we will go to Veterans Heating and Air for any issues we have in the future. Very pleased! Thank you guys!

The owner, Daniel Link, is very personable and always fair…read more I have been dealing with his companies for over 20 years . I give them the highest possible recommendation.

We own a log home near Winchester, VA and hired Log and Timber Worx in 8/21 to work on our home. At…read morethat time we gave them a 25% deposit to put us on their schedule. 6 months later we paid another 25% as per agreement. In 8/22 they arrived to soft wash the house. When they returned a month later to stain, too much time had elapsed for the soft wash to be effective. At no time prior to this had there been any discussion of stain brands or types, and no colors had been tested on the logs. They brought some random stains, expecting us to choose one, with the intention of staining the house that day. None of them were satisfactory. Due to an issue with the condition of some of the logs on the front of the house, we requested that the owner make a site visit to discuss. Different options were considered and the owner recommended applying stain year after year until the problem was effectively covered up. He then informed us that he had other clients to serve and the next time he came it would be to apply stain. We began to doubt the company's experience and expertise working on log homes and decided not to move forward. After requesting a refund, they refused to do so. We had spent $4,650 for a log wash and 2 site visits to discuss stain colors. Work still left to be done was treat and plug bee holes in the logs, paint house trim (doors, windows, and fascia boards), and stain the logs. All for the balance of $4,650. This is a breakdown of costs according to the owner. Log wash 5hrs.x3 crew members, initial stain date 4hrs.x5 crew members, visit to discuss stain and media blasting 3.5 hrs.x1 crew member, admin. time 5-10hrs.x1 crew member, 39.5-44.5 total man hours. He also stated this did not include the acquisition of materials, meaning we actually owed them $5,000-$5,500. We offered to pay $1,500 for the log wash, but felt the other charges were the cost of doing business and were not applicable.

They're unethical, slow, and expensive. Find someone else and save yourself the money and headaches.read more

Competent, fairly price, reliable service with loads of local knowledge and referrals…read more I highly recommend them.

Returned our phone call very quickly and was able to come out to our house the next day. Finished…read morethe job in a timely manner and did a great job, everything he worked on looks brand new. He not only fixed our problem with fallen insulation, he reinforced it so it would not happen again in the future. We have been recommending his work to everyone we know, and would definitely use his services again.