We own a log home near Winchester, VA and hired Log and Timber Worx in 8/21 to work on our home. At that time we gave them a 25% deposit to put us on their schedule. 6 months later we paid another 25% as per agreement. In 8/22 they arrived to soft wash the house. When they returned a month later to stain, too much time had elapsed for the soft wash to be effective. At no time prior to this had there been any discussion of stain brands or types, and no colors had been tested on the logs. They brought some random stains, expecting us to choose one, with the intention of staining the house that day. None of them were satisfactory. Due to an issue with the condition of some of the logs on the front of the house, we requested that the owner make a site visit to discuss. Different options were considered and the owner recommended applying stain year after year until the problem was effectively covered up. He then informed us that he had other clients to serve and the next time he came it would be to apply stain. We began to doubt the company's experience and expertise working on log homes
and decided not to move forward. After requesting a refund, they refused to do so. We had spent $4,650 for a log wash and 2 site visits to discuss stain colors. Work still left to be done was treat and plug bee holes in the logs, paint house trim (doors, windows, and fascia boards), and stain the logs. All for the balance of $4,650. This is a breakdown of costs according to the owner. Log wash 5hrs.x3 crew members, initial stain date 4hrs.x5 crew members, visit to discuss stain and media blasting 3.5 hrs.x1 crew member, admin. time 5-10hrs.x1 crew member, 39.5-44.5 total man hours. He also stated this did not include the acquisition of materials, meaning we actually owed them $5,000-$5,500. We offered to pay $1,500 for the log wash, but felt the other charges were the cost of doing business and were not applicable. read more
