I've been shopping for home security for my rental properties for several months. I've looked at every option and company that services Tampa Bay for my needs. Vivint was the best option for several reasons. Sales/phone support was nearly 5 stars. Connor and Brandon are an excellent part of this process. They did have a dud, but this happens with every company. I really liked that I don't need internet to monitor the home. It works off cell service or wifi. The failure came on the day of installation, and it was super annoying! I confirmed appointments online and morning of installation. I then called inside of the install window to narrow down a time. It was during this call that it all started to unravel. I was told the time, but then said they needed more signatures before installation. This should have been addressed in the dozens of conversations that I've had over two months before setting this date. That's the second issue. The first issue that brought me to canceling the service all together is not having all the paperwork gone over and addressed before appointment or during the confirmation calls and emails. Not the day of and 1.5 hrs before. Bottomline: they still offer great plans, but they fumbled on the 1 yard line, which ultimately left them with no sale and me wasting my day waiting on them and yes, I do recommend, as long as you're aware of every detail. read more

I had an extremely disappointing experience with Vivint and would strongly advise others to think twice before signing up. From the very beginning, their sales tactics were pushy and unprofessional. The salesperson was more focused on closing a deal than actually listening to my needs or explaining the system honestly. It felt rushed, misleading, and uncomfortable. Once installed, the issues only got worse. The products are wildly overpriced for what you get, and the customer service is even worse. Trying to get help or accountability from their team was frustrating and unproductive. The most concerning part of my experience was when an unauthorized individual was able to enter my home and invade my privacy using the very equipment Vivint installed. This is completely unacceptable for a company that claims to provide security. When I raised this serious issue, the senior representative I spoke with after 8 hours on the phone with employees that refused to transfer me or provide employee IDs, showed little to no concern. The response? A half-assed apology and no real action taken to address what happened. That was the final straw for me. I canceled my service and couldn't be happier to be done with them. If you value your safety, privacy, and money--beware and steer clear. This company is more interested in profits than protecting its customers. *Lawsuit incoming* read more

A sales Rep (Jacob Myman) came to my house about 6 months ago and did his sales pitch very well, I purchased the system. But not before stating I was a renter and would soon be moving. Jacob assured me it was "no problem, we will send a technician out to remove and install at new location. I called in October stating I needed a technician to come remove and install, the lady then told me it would $149 for each. I about lost my crap (oh wait i did lose it). I contacted Jacob and he again assured me he would have those fees removed and have an appt scheduled. Again, the ball was dropped and I was never contacted again. I finally called to request the removal, which was scheduled for October 31 sometime between 4-8. At 3:00 I get a call from Cameron, service tech asking if I was home, I was not expecting to be home until 4 and told him so. He said he would go to his next appointment in New Port Richey and would keep me posted. Again, never heard from him, I called Vivint only to be told they could not send a anyone out ( this was just after 7pm on my last day at the address and would no longer have access to this house). They kept repeating they could schedule another appointment, I repeated over and over again I NO LONGER HAVE ACCESS TO THIS PROPERTY. They did not care. Again, Cameron reached out to me and said he would be there the next evening and I contacted the landlord to meet him there. Never heard back yet again!!!!! Extremely disappointing to pay for something I do not have. Yours truly, Sheri T read more

Absolutely the worst!! I had an install done on March 8th, 2025 and that went well until the technician says he's missing two pieces of equipment and would come by on Monday (March 10, 2025) to bring them and install them. As of the writing of this BAD review the technician has postponed 6 TIMES and now I'm outside of my cancellation window. Calling their customer service is pointless. They can't do anything but kick the can further down the road by postponing appts. I still don't have the equipment I'm owed which I'm sure can be proved to be a breach of contract by my attorney. read more

Do not call this company. More importantly don't agree or sign anything they give you. Order new equipment for my house. They show up and install a panel a smoke detector and two flood sensors you just throw on the ground. They told me they didn't have any window sensors, door sensors or motion sensors and would have to come back in three days to install them they never showed up. I called to cancel and they tell me I'm past my three day trial. And I'm under contract for three years. THEY ARE SWINDLERS STAY AWAY. read more

Unsolicited sales people trespassing on my property speaking to my children and not immediately leaving when told to. Extremely inappropriate. read more

I have asked their service/sales reps REPEATEDLY to stop knocking on my door. I have a phone I'll call them if I have an issue with my service. Actually, I may call to cancel since they can't seem to follow a simple request and keep coming back to try to get us to add more services/upgrade. Oh, and their doorbell camera quality is great . read more

Vivint - Great image quality - Security Systems Near Me - Tampa, Florida

A soliciting salesman came to my house and told me all about Vivint. I currently didnt have a security system, but I had security cameras made by funlux/zomodo, 12 of them around and inside my house. I use the funlux/zomodo app to monitor these cameras and pay around $40 a month for a 7-day cloud storage for each camera. I'm very happy with my cameras and wasn't looking to replace them but I was interested in other security features such as an alarm, glass break, and the tracking spotlights. The salesman preached the POE aspect of their system and emphasized it's not Wi-Fi at all. When the tech comes to install, I found out it's POE with a Wi-Fi bridge. The salesman preached about the quality and clarity of the camera being 4K. My zomodo cameras are only 1080p high def and we're a much better picture than vivint's 4K cameras. I will attach pictures to prove this case. I only signed up for a glass break, inside motion detector, doorbell camera and two spotlight cameras with active tracking via spotlight. The spotlight was terrible. It didn't track anything, it would light up and then just track to one direction and stay there. When an event would happen under these cameras and the doorbell camera, I was unable to load events at all because the hub had a bad connection to the AT&t cell phone tower. It always had a bad connection over the course of days that I had it until the day it got uninstalled which was today. When you try to watch anything live, if there is a person in the video it will start buffering to where you can't even watch it live. The system for me overall was terrible. A lot of these issues that I mention above could have been fixed if they would have installed a complete POE system or an alternative option would be to make sure that they're AT&t cell phone tower connection to the hub was a good or better connection. A complete POE system is a system that is completely hardwired. A POE system with a Wi-Fi bridge is not a real POE system. As I said a lot of the problems I mentioned above could have been fixed if the hub had a better Wi-Fi bridge connection to the AT&t tower. Some of those problems could be a better picture in the camera. I'm not saying the camera isn't capable of a 4K picture, in my case it wasn't even 1080p high definition because the Wi-Fi bridge connection was so bad. That picture can get a lot clearer with a much better signal. I would have been able to load events as well if the Wi-Fi bridge connection was better than bad. I will attach a picture showing the AT&t connection was bad. Vivint needs to make sure that their signal with AT&t and Verizon towers are compatible before they even try to sign someone into a contract. I live in Florida, per my contract I had 3 days to cancel via written notice. The system was installed on a Saturday and I had a letter printed out and mailed out priority Express at the post office at 8:30 Monday morning. The contract specified that it had to be postmarked before the end of the third business day. I made sure I had that taken care of on the first business day. I did not waste my time calling Vivint to try to let them come fix things because I had only 3 days. Not to mention, the tech that did the professional install did not ensure I had a fully functional finished product when he came and installed it. In my opinion Vivint had their chance to make sure I was a happy customer the first time. After I mailed out the cancellation notice, I did call Vivint that same day to set up the cancellation as well, the customer service did not hear a word I said and only kept trying to schedule an appointment for late in the week or the next week to have someone come out and fix it which was past the cancellation date per the contract. These people know what they're doing and do not care about locking people into contracts when their systems are not suitable for the customers needs whatsoever. After I continue to tell them no to scheduling a tech to come out and fix the issues, I was told that once they get the letter someone will contact me. I got a text to schedule a system pull to move forward in the cancellation process. I had to check out within a couple days of that text to do the uninstall. This would have cost me $122 a month. The $4,000 for the equipment, The equipment is not worth $4,000 and is greatly overpriced. Only the purchaser can put value on the equipment per the peace of mind it would give them if it's fully functional and does what it's supposed to do. Make sure you look at the pictures below. I clearly marked vivint's cameras and zmodo cameras near the bottom left of each picture. I thought that a company like this would make sure that the product your purchasing is at least stable and somewhat functional before the tech leaves from the installation. I guess I thought wrong. read more

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Easy to use all in one place security, cameras and smartphone. We decided to get most of everything Vivint offers. You can easily customize settings for cameras, notifications and even have your lights come on at certain times/schedules. Definitely easy to use and install was done well. read more

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Sales and installation tech were great. Then about a week after install, the doorbell camera failed. A few weeks later, when it hadn't resolved itself, I called customer support. Between a tier one support person and the advanced tech, I spent an hour on the phone troubleshooting the system. Camera was determined to be faulty, and a replacement was sent out. Took about another week to get here. Despite paying for whatever additional service plan was offered, the new camera was self-install. Not a problem EXCEPT the new camera requires a specific tool that did not ship with the camera. Went to Lowes, bought my own T5, but because of the placement of the original camera... you can't get to the screw that needs to be undone to remove the original. Called in again, set a service appointment. Service time came and went... no tech showed up. Called in and was told that the appointment was cancelled. I received no notice of the cancellation and customer support couldn't tell me why the appointment was cancelled. Spent about a half hour on the phone getting a new appointment scheduled. Not a great start. Not expecting a whole lot more than continued buyers remorse at this point. read more

Poor Business practices. You are an alarm company that cannot guarantee its services or its equipment. You and your sales salespeople practice unethical means to get contracts signed and never follow up as they said they would. You can never get customer support long wait times and if you do it is over sea's when you request to speak with someone in the US it doesn't happen though Vivint is based out of Utah. Have complaints especially when it deals with my safety. You are an alarm service you cannot reach when the equipment is not working or any other reason very reassuring to me. You buy an alarm to know your house and family are safe, well think again. Not with the Vivant alarm system or its support team working. I have spent over six hours on the phone not getting anything done. No one could answer a question to get me to help most of my conversation was with the Philippines, yet a Utah-based company how American. The owners are Todd Pedersen · Keith Nellesen shame on you who send out your manipulating salesman with fraudulent claims. There is no way to reach corporate headquarters it 7 hours on the phone you can even reach anyone to cancel the service. I guarantee you social media will be my next as well as the Attorney General's Office of Sean D Reyes. Shame on all of you I will keep finding other means too communicate the un Proffecitional practices of your company read more

Josh Plavnick was awesome, very thorough explaining everything and installed everything quickly. I am so happy with everything we got and would definitely recommend to my friends. read more

So dissatisfied. Prices not what promised - customer service - non-existent - for a US based company why is your customer service overseas???? They don't understand your issues or you can't understand what they are saying... read more

We had scheduled twice with this company and THEY cancelled both times. We cancelled our old system as of the first of the month and now as we are going out of town next week, we are left with no home security system. Couldn't even speak to live person. read more

. I asked on occasions to make sure my equipment was paid off, I was told they were. When I called in to cancel they told me I owed on the equipment. After speaking to 8 different people and 1hr and a half later, they decided they would charge me for the cancellation and for the remaining equipment. There was a credit of almost 400 dollars on my account and I asked them to put it towards that. VIVINT charged me TWICE and I had to call back to ask for my reimbursement. If I didnt check my account they would not have sent almost 400 dollars back. This is an overpriced, TERRIBLE security company and when you have the equipment they do not buy back so I am going to throw all of it in the trash. WILL NOT RECOMMEND TO ANYONE AT ALL!!! And to add to that, When I got the camera installed when I moved, they cancelled the appt and I didnt get service till 3 weeks later. POOR, VERY POOR!!! DO NOT GET VIVINT, You will regret it. read more