I cancelled my service. Numerous phone calls and emails, no response to my refund. Cheap company. They owe me under$30 and keep ignoring their responsibility. Suggestion: not worth dealing with this company. read more

I have been using them at work for over 4 years. Extremely responsive, Professional and make you feel like part of the family. I am so impressed I had them install a system at my home. They are Awesome!!! read more

EEI Security is a rare blend of quality functionality, personalized service, and peace of mind. They have been responsive to triggered alarms, questions, maintenance and repair! On top of this, they are the best value for my $ I've come along in awhile! I get the sense they are quality and care combined in how they interact with customers. I recommend you give them a try. read more

I've used EEI for over 7 years. I wanted a local alarm company when I bought my house, and I chose them over safe touch. They now service 2 houses of mine and soon will monitor our office. They reconfigured my existing panel and sensors at my new house to utilize their network, so I didn't have to buy a whole new systems. (Total of 37 zones). If you have an alarm, they can reuse most everything and all you pay for is the conversion and monitoring-which is very affordable. They've been very fast to respond to any issues and, I'm happy with it. Give them a shot. read more

We called in October and spoke with Rick from EEI to cancel service as of November 1st because we had sold our house. Rick never mentioned that an email was necessary to start and finish the cancellation process. When we noticed that we were charged for November and December, we called and were told at that point that we had to send an email (to a different company - apparently bought by Commonwealth Security Resources) 30 days before the cancellation date. We sent the email on 12/22 and they told us that was where the cancellation process began. I spent an entire afternoon, on the phone with Commonwealth Security Resources, last week trying to resolve the issue and requested a refund for the months of November and December, but the request was denied. They told us that the only thing they could do for us was not to charge us for the month of January. I sent an email to file a formal complaint and have not received a response. It is unfortunate, we had services with EEI for the last 8 years and we never had any problems and our payments were never late as we had automatic payments on our account. What we are asking is that we be reimbursed $ 60.80 for 2 months due to the miscommunication with Rick. The Rivera family from Tampa, FL read more

DONT USE THIS COMPANYT THEY ARE SCAM ARTISTS!!!!!!! Wow this company took 900$ from our company and told us they could handle our system we had at my commercial location after working "The kinks out" for over a week they told me they couldn't do what they wanted me to do and that my inventory was now unsecured out in our open location out back and that no monitoring company could monitor our cameras then 6 months go by and the owner of the company shows up with another bill for monitoring and again refused to fix the issues we had with the system in the first place and since he refused to fix the issues I tried making a deal with him to pay the bill after the issues were resolved and he told me to stick it where the sun don't shine and he was going to cut off my monitoring asap so I had to chase him off my property SEE YOU IN COURT ASSHOLES!! so now everything we own is unsecured BEWARE BEWARE BEWARE BEWARE BEWARE BEWARE !!!!!!!!!!! read more

Great customer service. Everyone I dealt with was friendly and professional. Unlike the big alarm companies, you won't get the runaround or crazy high prices. read more

Very bad service and company. The only thing they do well is sending bills. No service oriented at all. Too many companies offering modern technology and these guys have no way to follow up. It doesn't matter if you have 10 years with them it's just that small companies don't know what they don't grow, it's just that, they don't care for customers. read more

EEI Was recommended to me by a business associate. He had done business with EEI for over 10 years in his business and residence. I took the suggestion and had a full system installed by EEI. They were able to re-use my wired sensors left from a previous owner in addition to adding in glass breaks, smoke detectors, and wireless sensors. This saved me a bundle and actually improved the overall alarm. My only issues have been with the actual monitoring service. For the first couple of months I couldn't figure out why when the alarm sounded they did not call me but in stead my fiance. Come to find out they had incorrectly recorded my cell phone number. On a different occasion I was traveling out of the country and alerted them that I TEMPORARILY wanted to change the cell phone numbers listed on the account by adding those of my parents, who would not be leaving the country. After my return and again I'm not receiving calls when my alarm goes off, nor my fiance now though. Calling the monitoring station revealed they had REPLACED the numbers on the account with that of my parents as opposed to adding them as additional TEMPORARY numbers. As a result I submitted a complaint and was contacted by a supervisor at the monitoring station. I have not had an issue since. Regardless the issues were minor and in the event of a break-in, fire, or similar scenario we still would have had responders on site. I would highly recommend EEI to anyone looking for residential or commercial site protection. read more